Cleanliness standards

Reviews of Upon Lisbon Prime Residences

4 out of 5
Upon Lisbon Prime Residences
Rua Luciana Stegagno Picchio, 12, Lisbon, Lisbon

Reviews

9.2

Wonderful

Rating 10 - Excellent. 510 out of 754 reviews" "
Rating 8 - Good. 181 out of 754 reviews" "
Rating 6 - Okay. 43 out of 754 reviews" "
Rating 4 - Poor. 10 out of 754 reviews" "
Rating 2 - Terrible. 10 out of 754 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Martyn

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great stay. Brill location. Pool brill. Cleaning exvellent. Food excellent too. Just 2 minor issues that the air con did not get cold and the tv remote not working in room. Notified reception but unfortunately no change.
Stayed 5 nights in Apr 2024
Response from Your Upon Lisbon Team on 26 Apr 2024
Dear Martyn,It is heartening to hear about your overall enjoyable experience at Upon Lisbon. We're delighted that you found the location, pool, cleanliness and food to meet your satisfaction. We understand the importance of comfort in every aspect of your stay, and we apologize if the issue with the air conditioning and the TV remote caused you any inconvenience. We pride ourselves on our attentive service, and it's regrettable if this was not the case during your visit. While we strive to ensure that every guest has a flawless stay, your feedback highlights areas that might need our attention. We appreciate your patience and understanding in this regard.We look forward to welcoming you back in the future, and hope to provide an even more wonderful experience on your next visit.Best Regards,

10/10 Excellent

Richard, Old Saybrook

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The best place to stay in Lisbon- service was extraordinary!!
Stayed 2 nights in Apr 2024
Response from Upon Lisbon Team on 23 Apr 2024
Dear Mr. Richard,What a pleasure to read your complimentary words about your stay at Upon Lisbon. Your satisfaction is our greatest reward and we are delighted to hear that you found our establishment to be the "best place to stay in Lisbon".Excellent service is one of our main concerns and we are pleased to see that our efforts have been recognized and appreciated. Our team constantly strives to provide exceptional service and to make every guest feel special and well cared for.We sincerely thank you for your positive feedback and look forward to welcoming you back to Upon Lisbon in the near future.Yours sincerely

10/10 Excellent

Rick

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful staff and a beautiful unit. The pool is outstanding and the restaurant serves delicious food. There are several conveniently located restaurants and a large grocery across the street. It is a bit of a walk to the nearest metro station, but from there it is a quick trip downtown.
Stayed 3 nights in Apr 2024
Response from Upon Lisbon Team on 20 Apr 2024
Dear RickYour gracious feedback regarding your stay at Upon Lisbon is greatly appreciated. We are delighted to hear that you found our staff wonderful and our units beautiful. Our team strives to provide not just accommodations, but a comfortable and welcoming environment for all our guests.It's heartening to know that our pool and restaurant met your expectations, offering you a well-rounded and enjoyable experience. We aim to serve delicious, quality food, and it's always rewarding to hear when we hit the mark.The proximity of other restaurants and the grocery store across the street, as mentioned by you, is indeed one of the conveniences our location provides. We understand that the walk to the nearest metro station might seem a bit far but are glad that you found it worth the effort for a quick trip downtown.We truly value your feedback and look forward to welcoming you back to Upon Lisbon. Wishing you safe travels until then.Best Regards,

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I really like top service, cleanliness, comfort is always my first choice
Stayed 1 night in Apr 2024
Response from pat on 16 Apr 2024
Dear Patricia,It is delightful to hear such positive words.Your commendation regarding our top service is deeply appreciated. Upon Lisbon is indeed committed to delivering the highest levels of cleanliness and comfort to all our esteemed guests. Your kind words inspire us to continually strive for excellence and to ensure that we remain your first choice. We truly value your loyalty and we're grateful for your trust in our service.Thank you once again for sharing such motivating feedback. We're looking forward to welcoming you back at Upon Lisbon in the near future.Warm Regards,The Upon Lisbon Team

10/10 Excellent

Karlyn, Cherry Hill

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
I really enjoyed my stay. The staff is professional and helpful. The room was clean and well maintained. The convenience of shopping was perfect. I would highly recommend. My only complaint is the water knobs. Very confusing and difficult to manage
Stayed 7 nights in Mar 2024
Response from Karlyn on 16 Apr 2024
Dear Karlyn,We're delighted to hear about your pleasant stay at Upon Lisbon. Our dedicated team always strives to provide exceptional service to our guests, and it's wonderful to learn that their professionalism and helpfulness have left a positive impression on you. Equally, it's heartening to hear you appreciated the cleanliness and maintenance of our rooms, both of which are key aspects of our commitment to offering comfortable and high-quality accommodation. We're glad that you found our location convenient for shopping, as we understand the importance of easy access to such amenities during your stay.Your recommendation is truly appreciated, as it's the highest compliment we could receive. We also value your feedback regarding the water knobs. We understand that unfamiliar fixtures can sometimes be confusing, and we are sorry if this caused any inconvenience. Rest assured, our team is here to assist our guests with any such matters to ensure their comfort and ease during their stay.Once again, thank you for choosing Upon Lisbon, and we look forward to welcoming you back.Kind regards, Upon Lisbon Team

10/10 Excellent

Madelyn

Travelled with family
Liked: Cleanliness, property conditions & facilities
Very well located!
Stayed 1 night in Apr 2024
Response from Madelyn on 16 Apr 2024
Dear Madelyn,Your succinct comment, "Very well located!" has indeed captured one of the key aspects of Upon Lisbon that we take pride in. Location is indeed an essential factor that contributes to the overall experience of our guests, and we're glad to know that you found our location favorable.Our location is strategically chosen with our guests' convenience in mind. It enables easy access to various attractions around the city, which we believe significantly enhances the overall experience of your stay in Lisbon.We look forward to welcoming you back at Upon Lisbon in the near future.Warm Regards,Upon Lisbon Team

10/10 Excellent

Praveen

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Rooftop pool has a cover so even if, on the odd day, it rains, the pool area is still warm and fun!
Stayed 6 nights in Mar 2024
Response from Upon Lisbon Team. on 4 Apr 2024
Dear Praveen,We are very happy to hear that you enjoyed our rooftop pool with cover. Indeed, it is a detail designed so that our guests can enjoy the pool regardless of the weather conditions.At Upon Lisbon, we aim to offer a unique and unforgettable experience. Your satisfaction is our main goal and we are pleased to know that we have met your expectations in this area.We look forward to the opportunity to welcome you back on your next visit so that you can continue to enjoy our facilities and services.Once again, thank you for sharing your experience with us and the community. Yours sincerely,

6/10 Okay

Vera

Travelled with partner
Liked: Amenities
Expected it to be a little better
Stayed 4 nights in Mar 2024
Response from Upon Lisbon Team on 4 Apr 2024
Dear Mrs. Vera,We regret to learn that your experience at Upon Lisbon didn't meet your expectations to the fullest. We strive to make every moment special for our guests and we're truly sorry if we fell short of that goal during your visit.Our commitment is to provide the highest level of service and we understand how crucial it is to consistently meet the expectations of our valued guests. Your feedback is instrumental in helping us understand areas where we can enhance our services.Please know that your opinion is very important to us and it's valuable insights like yours that motivate us to constantly improve and deliver a better experience each time. We would be pleased to welcome you back in the future and strive to ensure your next visit surpasses your previous one.Once again, thank you for your feedback and we look forward to the opportunity to serve you better in the future.Sincerely,

10/10 Excellent

Christian

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely staff, comfortable room
Stayed 3 nights in Mar 2024
Response from Upon Lisbon Team on 31 Mar 2024
Dear Mr. Christian,Thank you for sharing your feedback regarding your recent stay at Upon Lisbon. We are delighted to hear that you had a comfortable stay in our rooms and appreciated the friendliness of our staff. Our team strives to provide our guests with a warm and welcoming service, and it is always rewarding to hear when we have succeeded in this. Your comfort is our priority, and we are glad to hear that our rooms met your expectations.Thank you once again for your kind words. We look forward to the opportunity of welcoming you back to Upon Lisbon in the near future.Sincerely,Upon Lisbon Team

10/10 Excellent

Carlos

Liked: Cleanliness, amenities, property conditions & facilities
Near Benfica stadium
Stayed 5 nights in Mar 2024
Response from Upon Lisbon Team on 14 Mar 2024
Dear CarlosThank you for your succinct yet valuable feedback. Indeed, Upon Lisbon's proximity to the Benfica Stadium is one of our unique attributes that many of our guests find appealing, especially the fans of the sport. We are glad you found our location convenient.Should you have any more insights about your experience or any other aspect of our services you wish to comment on, we would love to hear. We hope that you had an enjoyable stay with us and look forward to welcoming you back in the near future.Best Regards,

8/10 Good

rony

Travelled with partner
Liked: Cleanliness, amenities
The staff and location are perfect, but the major downside is the lack of isolation between rooms. The noise from neighboring apartments makes it feel like we're living together
Stayed 11 nights in Mar 2024
Response from Upon Lisbon team. on 12 Mar 2024
Dear Rony,We are pleased to hear that you found our location ideal and our staff to their best during your stay at Upon Lisbon. Ensuring our guests feel welcomed and assisted is a priority for us.However, we regret to hear about the issue you faced with noise from neighboring apartments. We understand how crucial a peaceful environment is for a comfortable stay, and we are sorry for any inconvenience this may have caused. Your comfort and satisfaction are important to us, and we value your feedback as it helps us to continually improve our services.We appreciate your understanding and hope that this experience will not deter you from choosing Upon Lisbon for your future stays. We look forward to the opportunity to deliver a more seamless and enjoyable experience on your next visit.Best Regards,

10/10 Excellent

Nicola

Liked: Cleanliness, amenities, property conditions & facilities
Excellent hotel, staff lovely and very helpful, knowledgable and welcoming
Stayed 2 nights in Mar 2024
Response from Your team at Upon Lisbon. on 10 Mar 2024
Dear NicolaWe are immensely grateful for your kind words about your stay at Upon Lisbon. It is heartening to hear that you found our hotel excellent and our staff to be lovely, helpful, and knowledgeable. Our team is indeed committed to offering a high standard of service and they go to great lengths to ensure our guests feel welcomed and well taken care of. It's always a pleasure to hear when this effort is noticed and appreciated.Thank you once again for your generous feedback. We look forward to the opportunity of welcoming you back to Upon Lisbon in the future.Warm regards,

8/10 Good

Tasha

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Super convenient, staff was extremely helpful and nice
Stayed 4 nights in Feb 2024
Response from The team at Upon Lisbon on 7 Mar 2024
Dear Tasha,We are thrilled to hear that you found your stay at Upon Lisbon to be convenient. Our team always aims to provide a seamless and hassle-free experience to our guests, and it's heartening to know we were successful in our endeavour.Moreover, we are delighted that our staff made a positive impression on you with their helpfulness and cordiality. We believe that our team's commitment to providing exceptional service is one of the key elements that sets Upon Lisbon apart, and we are glad that you felt the same.Your encouraging words serve as a great motivator for our team to continue delivering a high standard of service. We truly appreciate your feedback and look forward to welcoming you back in the near future.Best regards,

10/10 Excellent

Janete

Liked: Cleanliness, amenities, property conditions & facilities
Trabalhadoras simpáticas ….comida boa…foi tudo muito bom
Stayed 16 nights in Feb 2024
Response from Upon Lisbon Team on 20 Feb 2024
Estimada Janete,É para nós imensa alegria saber que a sua experiência com o Upon Lisbon foi encantadora. Os nossos dedicados e amigáveis membros da equipa, juntamente com as nossas diversas e deliciosas ofertas de comida, são alguns dos aspetos dos quais orgulhamo-nos. Os seus comentários positivos são verdadeiramente motivadores e será compartilhado com toda a equipa. Estamos ansiosos para recebê-la novamente, onde esperamos superar as suas expectativas e fornecer uma experiência ainda melhor.Atenciosamente,

10/10 Excellent

Janete

Liked: Cleanliness, amenities, property conditions & facilities
A minha estadia foi tranquila …as trabalhadores super atenciosas …a limpeza também foi impecável…foi tudo muito bom
Stayed 1 night in Feb 2024
Response from Upon Lisbon Team on 20 Feb 2024
Estimada Janete,É para nós imensa alegria saber que a sua experiência com o Upon Lisbon foi encantadora. Os nossos dedicados e amigáveis membros da equipa, juntamente com as nossas diversas e deliciosas ofertas de comida, são alguns dos aspetos dos quais orgulhamo-nos. Os seus comentários positivos são verdadeiramente motivadores e será compartilhado com toda a equipa. Estamos ansiosos para recebê-la novamente, onde esperamos superar as suas expectativas e fornecer uma experiência ainda melhor.Atenciosamente,

10/10 Excellent

Claudio

Travelled with group
Liked: Cleanliness, property conditions & facilities
Excellent
Stayed 3 nights in Jan 2024
Response from Upon Lisbon Team on 18 Jan 2024
Dear Mr. Claudio,Your succinct but highly encouraging review, "Excellent", is greatly appreciated. At Upon Lisbon, our main aim is to provide an experience that is nothing short of excellent, so we are delighted to know that your interaction with us has met this high standard. We take pride in our ability to deliver quality services and it's always reassuring to hear positive feedback from our patrons.Our team continuously strives to uphold our core values of professionalism, excellence, and unwavering customer satisfaction. Your affirmation of these values is heartening and motivates us to strive even harder in maintaining the standards that you have experienced.Once again, many thanks for your feedback, it is what helps us grow and improve. We look forward to welcoming you back to Upon Lisbon in the near future.Best regards,

10/10 Excellent

Brenda

Liked: Cleanliness, room comfort
Nice hotel
It was a nice hotel with a grocery store near by. It’s far away from everything, but a quick Uber ride.
Stayed 3 nights in Dec 2023
Response from Upon Lisbon Team on 9 Jan 2024
Dear Mrs. Brenda,It brings us immense joy to learn that you found our hotel to be a pleasant place for your stay. We are certainly delighted to hear that the nearby grocery store added convenience to your stay, making for a more comfortable experience.As for the location, Upon Lisbon is indeed situated in a quieter area, allowing our guests to enjoy a respite from the bustling city life. However, we perfectly understand that the desire to explore is a big part of your travel experience. In that regard, we are glad that the availability of quick and convenient transportation services like Uber, helped you get around and reach your desired destinations.We truly believe that our location and the surrounding amenities contribute to a unique and enjoyable stay for our guests. We strive to provide a peaceful environment while also ensuring easy access to the city's many attractions.We hope that during your next visit, you will have even more time to take advantage of everything our location has to offer. Thank you for choosing Upon Lisbon, and we look forward to welcoming you back in the near future.Best Regards,

10/10 Excellent

Hector, Houston

Liked: Cleanliness, amenities, property conditions & facilities
I love UPON I've been staying there for a couple of years now every four months when I come see my son. It's right in front of Benfica stadium and within 15 minute walk to Colombo shopping mall. Rooftop pool with incredible view as well. Good burger joint downstairs with incredible service. Easy uber and uber eats delivery or rideshare as well. You have a mini super market called pingo doce right in the front which sells everything. If you are going to Lisbon you might wanna check this place place out it truly is nice. It's away from noisy downtown but maybe 20 minutes away via uber from everything. Check it out!!!
Stayed 15 nights in Dec 2023
Response from Upon Lisbon Team on 9 Jan 2024
Dear Hector,Your heartwarming endorsement of Upon Lisbon has truly made our day. It is always a pleasure to hear from our long-term guests and it's fantastic to learn that we've been able to consistently provide you with an enjoyable and comfortable experience during your visits. We are indeed fortunate to be located in such a vibrant area with many conveniences nearby. Your mention of the Benfica stadium, the Colombo shopping mall, and the mini supermarket, Pingo Doce, strikes a chord with what many guests appreciate about our location. It's great to hear that these amenities add value to your stay.Moreover, we're thrilled that you enjoy our rooftop pool and the breathtaking view it offers. We believe that such unique aspects of our establishment help create memorable experiences for our guests, and we're glad you think so too. Your comments on the burger joint downstairs and the incredible service you received there are equally appreciated. They strive to deliver the best, and your feedback serves as encouragement to maintain the same level of service.Lastly, your recommendation to potential visitors to Lisbon is very kind and we couldn't be more grateful. We look forward to having the opportunity to welcome you back for another peaceful retreat away from the city's hustle and bustle.Best Regards,

10/10 Excellent

Edmilson

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very great costumer service and cleanliness
Stayed 3 nights in Jan 2024
Response from Upon Lisbon Team on 9 Jan 2024
Dear Mr. Edmilson,We are most pleased to learn that you had a delightful experience at Upon Lisbon, especially in terms of customer service and cleanliness. Your feedback genuinely uplifts our spirits. Keeping our premises pristine is something we hold in high regard. The satisfaction and comfort of our guests are our top priorities, and maintaining a clean environment plays a significant role in achieving this. As for the customer service, our team is committed to providing outstanding assistance to every guest. They strive to create a welcoming atmosphere where everyone feels valued and cared for, so it's wonderful to know that they were successful in ensuring your visit was enjoyable.Your positive feedback certainly encourages us to continue striving for excellence in all aspects of our service. We sincerely hope to have the pleasure of welcoming you back to Upon Lisbon in the future.Best Regards,

10/10 Excellent

harish, lynnfield

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Front desk personnel were courteous and very helpful. I would give 5 out of 5 stars to them
Stayed 3 nights in Dec 2023
Response from Upon Lisbon Team on 8 Jan 2024
Dear Harish,It's truly uplifting to hear such positive feedback regarding our front desk personnel. At Upon Lisbon, we take pride in our professional and dedicated team who constantly strive to deliver exceptional service to our guests.Your commendation and high rating reflect the efforts we put into ensuring each interaction with our guests is pleasant and memorable. We are particularly delighted to know that our team was able to leave a positive impression on you.We look forward to welcoming you back at Upon Lisbon in the near future. Once again, thank you for your kind words.Kind regards,

10/10 Excellent

Elvio

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Upon Lisbon Team on 7 Jan 2024
We are delighted to hear that you had a positive experience with us at Upon Lisbon. We strive to make sure that our guests have the best stay possible, and it's wonderful to hear that we were successful in this endeavor! Thank you for taking the time to provide us with your feedback, and we look forward to welcoming you back soon.

10/10 Excellent

Danny

Liked: Cleanliness, room comfort
Top notch hotel staff - Service with a smile :-)
Amazing hotel staff made sure that our stay was comfortable and memorable. We rented a 2 bedroom apartment with all the amenities of home. Located stone's throw from football stadium and easy to commute downtown via taxi, bolt or Uber. A bit noisy until 11 PM on football nights due to proximity of stadium, but that's expected. We recommend.
Stayed 8 nights in Nov 2023
Response from Upon Lisbon Team on 5 Dec 2023
Dear Danny,We're thrilled to hear that you had an enjoyable stay at Upon Lisbon and found our accommodations to your satisfaction. It is wonderful to know that our dedicated staff managed to make your visit both comfortable and memorable. Our location is indeed a unique aspect of Upon Lisbon, offering close proximity to the football stadium and the convenience of easy commuting to downtown. We're glad that you were able to take advantage of these features.We acknowledge the potential for a bit more noise on football nights and appreciate your understanding and tolerance of this situation. It's part of the vibrant atmosphere that surrounds our hotel and contributes to its unique charm.Your recommendation is highly valued and we're delighted to know that your experience at Upon Lisbon was such a positive one. We look forward to the opportunity of welcoming you back in the future for another memorable stay.Best Regards,

10/10 Excellent

Nolton

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Really kind and helpful staff. Great location right by Benfica’s stadium and very quick walk to Colombo shopping. Room was very roomy and clean, beds were comfortable. Highly recommend this one
Stayed 2 nights in Nov 2023
Response from Upon Lisbon Team on 4 Dec 2023
Dear Nolton,We're incredibly pleased to hear that your stay at Upon Lisbon was satisfactory. It's rewarding to know that our dedicated team left such a positive impression on you. They are indeed the cornerstone of our business, always striving to provide the highest level of service to our esteemed guests.Our prime location is something we take great pride in. We understand the significance of being able to easily access local amenities such as Benfica’s stadium and Colombo shopping mall, and we're glad you found this to be a convenience during your stay.Furthermore, we're delighted that you found your room spacious, clean, and comfortable. We continuously strive to offer a relaxing and comfortable environment for our guests and it's fantastic to know we achieved this during your visit.Your high recommendation is greatly appreciated. We look forward to welcoming you back on your next visit to Lisbon.Best regards,

8/10 Good

guy

Travelled with family
Liked: Room comfort
Stayed 5 nights in Nov 2023
Response from Upon Lisbon Team on 14 Nov 2023
Dear Guy,Thank you so much for your valuable feedback! We're thrilled to hear you enjoyed your stay. Your comments inspire and motivate us to continually improve. We look forward to welcoming you back soon!

2/10 Terrible

Claudio

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Upon Lisbon Team on 21 Nov 2023
Good Afternoon Dear Mr. Cláudio Machado, Thank you for taking the time to provide feedback on your recent stay. We noticed you gave us a score of 1, and we sincerely apologize if your experience did not meet your expectations. Your satisfaction is our top priority, and we would like to understand more about what went wrong. If possible, could you please share additional details about your stay? We are eager to address any issues and ensure that your concerns are resolved. Your input is invaluable to us in our continuous efforts to enhance our services. Please feel free to reach out to us directly so that we can discuss your experience in more detail. We genuinely appreciate your feedback and hope to have the opportunity to make things right. Thank you for helping us improve. Best regards,

10/10 Excellent

Vanessa

Liked: Cleanliness, amenities, property conditions & facilities
Já é a terceira vez que fico hospedada aqui, e todas as vezes quero voltar, quarto super limpo
Stayed 2 nights in Nov 2023
Response from Upon Lisbon Team on 14 Nov 2023
Estimada Vanessa,É sempre um prazer recebê-la! Agradecemos por escolher ficar conosco pela terceira vez e estamos felizes em saber que considera retornar. O nosso objetivo é proporcionar uma experiência de hospedagem excepcional, e ficamos contentes que tenha apreciado a limpeza do quarto. Esperamos ansiosamente para recebê-la novamente numa próxima visita. Muito obrigado pela sua lealdade!

10/10 Excellent

Joanna

Liked: Cleanliness
Great location.
Good location close to a metro station. Lovely pool with towels provided. Friendly staff with excellent English. Stylish rooms but the only downside is that the pillows are not comfortable
Stayed 5 nights in Nov 2023
Response from Upon Lisbon Team on 14 Nov 2023
Dear Joanna,Thank you for sharing your feedback! We're delighted to hear that you enjoyed our convenient location, the lovely pool, and the friendly staff with excellent English. We appreciate your compliments on our stylish rooms. We take your comment about the pillows seriously and will certainly look into ways to improve this aspect of your stay. We hope to welcome you back soon and provide an even more comfortable experience. Safe travels!

10/10 Excellent

Perdeep

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
My family and I stayed at Upon Lisbon for a long mid-week stay and had a lovely time. We would highly recommend and would return again. We stayed in an apartment with two rooms and they were very comfortable with great views of the Benfica stadium. The service was fantastic and all of the staff were friendly. The hotel was a short 6 minute walk from the metro which is cheap and accessible) and also a short walk from the shopping centre. The staff brought a delicious chocolate cake for my birthday and left it in the room whilst we were out. Minor point for improvement is the lighting in the bathroom, in particular in the shower area.
Stayed 3 nights in Sep 2023
Response from Upon Lisbon Team on 8 Nov 2023
Dear Perdeep,Your positive feedback about your family's mid-week stay at Upon Lisbon serves as a wonderful testament to our commitment in providing memorable experiences for our guests. It is indeed our pleasure to know that you found your stay comfortable and enjoyable.Your commendation of our staff and service is truly appreciated. We aim to provide a warm and welcoming atmosphere for all of our guests, and it is heartening to know that our efforts resonated with you. We trust that the surprise chocolate cake for your birthday added a special touch to your celebration.It's also wonderful to hear that you were pleased with the location of our hotel, appreciating its proximity to the metro and shopping centre. Having these amenities within easy reach truly makes for a convenient stay.In regards to your feedback about the bathroom lighting, we value and appreciate your input. Feedback like yours is instrumental in our continuous efforts to improve our guest experience.We look forward to the opportunity of welcoming you and your family back on your next visit to Lisbon. Your recommendation of Upon Lisbon to other travellers is the highest compliment we could hope for.Kindest Regards,

10/10 Excellent

Thomas

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel. Reasonably priced. Free little sweets and biscuits are a great little treat. Swimming pool slightly cold in November but overall really good stay.
Stayed 3 nights in Nov 2023
Response from Upon Lisbon Team on 5 Nov 2023
Dear Mr. Thomas,We are delighted to hear that you had a pleasant stay at Upon Lisbon. It's always a pleasure to know that our guests appreciate our little amenities, such as the free sweets and cookies. The treats certainly make the experience more special.We're sorry the pool temperature wasn't to your liking in November, the temperature of the pool, it is closely monitured throughout the day to be maintained between 26ºC and 29ºC. We do sympathise, however, with how this may have come across as colder as the Rooftop itself is maintained heated as well.Thank you for highlighting the value we offer. We work hard to ensure that our guests receive quality service at a reasonable price. We hope you choose Upon Lisbon again on your next visit to our beautiful city. We look forward to offering you another unforgettable stay.Best regards

6/10 Okay

JOTTI

Liked: Cleanliness, room comfort
Stayed 3 nights in Oct 2023
Response from Upon Lisbon Team on 5 Nov 2023
Thank you for taking the time to let us know that you had a pleasant experience with us. We strive to provide the best possible service and it's wonderful to hear that our efforts were successful in your case. We hope you enjoyed your stay in Lisbon and look forward to welcoming you again soon!

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Very nice stay!
Overall great stay, the hotel was excellent and the breakfast choices were pretty good...the only minus was insufficient space to open luggage and zero counter space in the bathroom. I think they took modern to a point of making it nonfunctional... other than that, I would definitely stay again
Stayed 5 nights in Oct 2023
Response from Upon Lisbon Team on 1 Nov 2023
Dear guest,It's a pleasure to hear that your stay at Upon Lisbon was a generally positive experience. We are happy to hear that you enjoyed our breakfast options and the quality of our hotel.We understand your comment about the space for luggage and the lack of space on the bathroom counter. We know that every detail counts to provide our guests with a comfortable and enjoyable stay. It is gratifying to know that, despite this detail, you would consider staying with us again. We will continue working to offer the best possible experience to all our guests.Thank you for choosing Upon Lisbon and we hope to welcome you again soon.Sincerely,

10/10 Excellent

Rima

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel and amazing staff but far from the centre.
Stayed 7 nights in Oct 2023
Response from Upon Lisbon Team on 30 Oct 2023
Dear Mr./Mrs. Rima,It's a pleasure to hear that you enjoyed your stay with us at Upon Lisbon and that our staff made a positive impression. We work hard to provide our guests with excellent service, so it's always gratifying to receive this kind of feedback.We understand that the distance to the center can be an inconvenience for some guests. However, we believe that our location offers a unique opportunity for guests to explore a different and charming part of Lisbon, away from the usual crowds.We hope that, despite the distance, you managed to make the most of your visit to Lisbon and had the opportunity to enjoy the many attractions this wonderful city has to offer. Thank you for sharing your experience. We look forward to welcoming you back to Upon Lisbon in the future.Sincerely,

10/10 Excellent

Nelson

Liked: Cleanliness, amenities, property conditions & facilities
Amazing property. Feels like a small apartment. Kitchen is full stocked, just add groceries. Quiet spot, 5-10 minutes away from alot of different places
Response from Upon Lisbon Team on 30 Oct 2023
Dear Mr. Nelson,We are very pleased to hear that your experience at Upon Lisbon was pleasant and that our accommodation met your expectations. It's a pleasure to know that the well-equipped kitchen made you feel at home.The quiet location, but close to several points of interest, is something we are proud to offer our guests. We believe that tranquillity is an essential element for quality rest, without sacrificing accessibility to the city's attractions.We thank you for your positive evaluation and hope to have the opportunity to welcome you again, so that you can continue to enjoy the comfort and convenience of our establishment. It was a pleasure to have you as our guest.Best regards

10/10 Excellent

Lucero

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
If you are a soccer fan, look no further this location is a five minute walk to the benfica stadium! Hotel is beautiful, with many levels. Room was useful and all attractions are about a 20 minute drive from hotel. Uber was easy to use. We enjoyed exploring around the location by far our favorite stay in Europe, would visit again.
Stayed 2 nights in Oct 2023
Response from Upon Lisbon Team on 30 Oct 2023
Dear Mr. Lucero,We are delighted to receive your positive comment about your stay at Upon Lisbon. We were delighted to hear that the proximity of the Benfica stadium was convenient for you, a soccer fan.We are especially pleased with your appreciation of our hotel's architecture. Our aim is to offer a welcoming and pleasant atmosphere to all our guests, and it is gratifying to know that we were able to achieve this goal during your stay.The fact that you appreciated the location of our hotel, close to the main attractions, and the ease of using Uber, shows that we were able to provide a convenient and stress-free accommodation experience.It's a pleasure to know that your stay at Upon Lisbon was your favorite in Europe and that you would consider returning. This is the greatest reward for our commitment to providing quality service.We look forward to welcoming you back in the future, so that you can continue to enjoy the wonders of Lisbon and the comfort of Upon Lisbon.Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2023
Response from Upon Lisbon Team on 25 Oct 2023
We're delighted to hear that you had a great experience with us! We strive to ensure that all our guests have a good time, and it's very gratifying to receive such positive feedback. We are always looking for ways to improve our services, so if you have any suggestions or ideas about how we can make your next visit even better, please don't hesitate to contact us. Thank you very much for choosing Upon Lisbon!

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great option for a family and for football fans. Staff were lovely. Rooms are great. Close to grocery, a few restaurants and bus and metro.
Stayed 6 nights in Oct 2023
Response from Upon Lisbon Team on 22 Oct 2023
Dear Mrs. Kathleen,We are delighted to hear that you found Upon Lisbon to be a great option for your family and as a football enthusiast. Your positive comments about our staff and rooms fill us with joy and encourage us to continue providing the high standard of service we aim for.It's excellent to know that our location, in proximity to grocery stores, restaurants, and public transportation, added convenience to your stay. This prime location is one of the aspects we are proud of as we understand the importance of accessibility for our guests.We hope that your next stay with us is just around the corner. It will be our pleasure to welcome you and your family once again, and continue to meet your expectations.Best Regards,

8/10 Good

Richard, Woodbridge

Stayed 2 nights in Oct 2023
Response from Upon Lisbon Team on 9 Nov 2023
Thank you for rating our service. We are delighted to hear that you had a positive experience with us. We strive to make every customer's trip enjoyable, and your feedback is appreciated as we continue to improve to meet our customers' needs. We hope you'll come back again soon!

10/10 Excellent

Hua

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Room is big enough for a family stay. clean and people are friendly. 15~20min drive distance to downtown area.
Stayed 2 nights in Oct 2023
Response from Upon Lisbon Team on 22 Oct 2023
Dear Mr. Hua,It is lovely to hear from you and we're delighted to know that you found our rooms spacious and suitable for your family stay. We take pride in maintaining the cleanliness of our rooms, and your positive remarks affirm our efforts. Furthermore, it is heartening to hear that our staff's friendly demeanor contributed positively to your experience. We believe that a warm, welcoming attitude can significantly enhance a guest's stay, and it's wonderful to know that our team was able to achieve that.Regarding the location, yes, Upon Lisbon is strategically situated at a convenient distance from the downtown area. It's designed to provide a peaceful yet accessible location for our guests, and we're glad you found this aspect beneficial. We hope to have another opportunity to welcome you and your family back soon. Best Wishes,

10/10 Excellent

Melvin

Liked: Cleanliness, amenities, property conditions & facilities
Really good
Stayed 4 nights in Oct 2023
Response from Upon Lisbon Team on 18 Oct 2023
Dear Mr. MelvinIt is fantastic to hear that you had a positive experience at Upon Lisbon. Your concise but impactful review of "Really good" does speak volumes about the quality of service we aim to provide.Our team takes pride in delivering such experiences that meet or exceed expectations of our guests. We believe that every guest deserves the best and nothing less.However, your experience doesn't stop here. We would love to have the opportunity to serve you again in the future. We assure you that we would continue to make your stay as pleasant and memorable as before.Once again, thank you for sharing your thoughts with us and the larger community. It is feedback like yours that helps us strive for continuous improvement.We hope to welcome you back to Upon Lisbon soon!Best regards,

10/10 Excellent

Ancilla

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Definitely worth the money to get such spacious room in Lisbon with delicious breakfast. Got the room upgrade facing the Benfica Stadium and it is a good view! Service is top-notch, we arrived way earlier than check-in time so we put our luggage first there. The Front Office staffs helped us to get around by showing the metro map, suggesting where we need to go for some local foods and sightseeing area. If you need anything, you can just send them a WhatsApp text and they are very responsive. In terms of location, it is a quiet and peaceful neighborhood (since there was no game happening at that time), however it took quite some commuting time to go to the city center or other touristic area (old town, etc). You need to walk around 8 minutes to the nearest Metro station and another 10 - 15 minutes on the metro train to the touristic destination. Overall, I would recommend this property if you would like a quiet, peaceful night sleep. Really great if you are traveling with friends or family.
Response from Upon Lisbon Team on 18 Oct 2023
Dear Mrs. Ancilla,Your detailed review of your stay at Upon Lisbon is very much appreciated. We are thrilled to hear that you found our rooms spacious and our breakfast delectable. It's fantastic to know that you appreciated the room upgrade and the views of the Benfica Stadium. Our team always aims to provide a superior guest experience, so it's heartening to hear that our front office staff were successful in doing so during your visit. Their knowledge of local eateries and tourist attractions certainly comes in handy for our guests.Moreover, we are pleased to know that our WhatsApp service was beneficial to you, as we strive to be as responsive and accessible as possible for our guests' needs. Regarding the location, we understand that it may require a bit of commuting to reach the city center, but we are glad that you found value in the peace and tranquility of our neighborhood. The proximity to the metro station is indeed a boon for our guests who wish to explore the city.We're delighted that you would recommend our property and found it to be an excellent choice for a quiet night's sleep. Your kind words mean a lot to us and we can't wait to welcome you back for another memorable stay.Best Regards,

8/10 Good

Kyra

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Really nice hotel. Really recommend ungrading to have the kitchenette, it was so nice to have! The hotwl is next door to a grocery store which is really convenient. There isn't a lot near by for dinner options, but the hotel restaurant was good. Breakfast was great too, worth paying for! Have paid parking onsite which was really good, and reasonable price. The beds were not the most comfortable, and it is a 12-15 min metro ride to the city centre. But the staff was really friendly and helpful.
Stayed 4 nights in Oct 2023
Response from Upon Lisbon Team on 22 Oct 2023
Dear Mrs. Kyra,It's wonderful to hear that you had a pleasant stay at Upon Lisbon. We're pleased to read that you found our hotel and its amenities to your liking. Your recommendation of the kitchenette upgrade is appreciated, and we're delighted to know that you found it handy and convenient.Our prime location next to a grocery store is indeed one of the things that our guests find most advantageous. We're happy to hear that you also enjoyed our in-house restaurant and the breakfast we offer.We regret to read that you found our beds less than comfortable. Our primary aim is to ensure our guests have a relaxing and comfortable stay, and your feedback gives us the opportunity to improve. It's heartening to know that our staff made a good impression with their friendly and helpful service. Our team is always dedicated to providing the best possible experience for our guests, and your kind words affirm their hard work.We'd like to thank you for choosing Upon Lisbon and for sharing your experiences. We hope that we'll have the privilege of welcoming you back in the near future.Best regards,

10/10 Excellent

Jekaterina

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel near stadium, easy to get to the Lisbon center. Nice pool on the roof, to chill on a hot day
Stayed 3 nights in Oct 2023
Response from Upon Lisbon Team on 16 Oct 2023
Dear Mrs. Jekaterina,It is indeed gratifying to hear your positive remarks about your stay at Upon Lisbon. We're thrilled you appreciated our strategic location near the stadium and found it convenient for your travel to Lisbon center. Our rooftop pool is indeed a fantastic spot to unwind on a hot day. It's wonderful to know that you were able to take advantage of this facility during your visit. We are committed to providing an enjoyable and memorable experience for all our guests. Your feedback validates our dedication and is greatly appreciated. We look forward to welcoming you back on your next visit to Lisbon. Best Regards,

10/10 Excellent

Mirazol Gaza

Liked: Cleanliness, property conditions & facilities
We love the property. Very convenient to move around to metro train, to airport and other places. Staff were very helpful and accommodating.
Stayed 6 nights in Oct 2023
Response from Upon Lisbon Team on 16 Oct 2023
Dear Mirazol Gaza,Your positive feedback is truly appreciated. It is rewarding to hear such encouraging comments about our property and its location. At Upon Lisbon, we understand the importance of a convenient location for our guests, and we are glad that you found our proximity to the metro train and airport beneficial during your stay.Hearing that our staff members were helpful and accommodating is very gratifying. Our team is always eager to assist and make your stay as comfortable and convenient as possible. We believe in the spirit of hospitality, and your words affirm that we are indeed living up to this value.Thank you once again for sharing your experience with us. We look forward to welcoming you back in the future for another memorable stay at Upon Lisbon.Yours sincerely,

10/10 Excellent

Shannel

Liked: Cleanliness, amenities, property conditions & facilities
A cozy apartment! Felt like I lived there for 5 days. Property is clean and staff is very helpful. Stadium is walking distance. Airport is 7min away with no traffic and downtown is about 10-15min away depending on traffic!
Stayed 4 nights in Oct 2023
Response from Upon Lisbon Team on 16 Oct 2023
Dear Mrs. Shannel,Your flattering remarks about your recent stay at Upon Lisbon truly warmed our hearts. It's wonderful to hear that you found our apartment cozy and felt at home during your five-day stay with us.We take great pride in maintaining our apartments to the highest standard of cleanliness, so we're pleased to know you appreciated that aspect. Additionally, our staff always strives to make our guests’ stay as comfortable and convenient as possible. Knowing they left a positive mark on your experience is indeed gratifying.Your mention of the proximity of our property to prominent locales such as the stadium and the airport brings a smile to our faces. We understand how important it is for our guests to have easy access to these places, and we're thrilled to learn you benefited from our strategic location.We hope your travels back to the city center were just as smooth and that your time exploring was as enjoyable as your stay with us. Once again, thank you for your kind words, and we look forward to welcoming you back to Upon Lisbon in the future.Best Regards,

10/10 Excellent

Shannel

Liked: Cleanliness, amenities, property conditions & facilities
A very cozy and comfortable apartment. It’s loaded with kitchen utensils and appliances. The gentleman at the front desk was very kind and helpful.
Stayed 1 night in Oct 2023
Response from Upon Lisbon Team on 8 Oct 2023
Dear Mrs. Shannel,It brings us immense pleasure to read your positive review about your recent stay at Upon Lisbon. We are delighted to hear that you found our apartment cozy and comfortable, and that our well-equipped kitchen met your needs.Our staff is indeed one of our most valuable assets, and it warms our hearts to know that their service contributed to your positive experience. Your kind words about the gentleman at the front desk will surely be passed along, as it will serve as a great encouragement for him and our entire team.We strive to ensure our guests have the most enjoyable and comfortable stay possible, and comments such as yours are a testament to our efforts. We thank you for choosing Upon Lisbon and look forward to serving you again in the future.Best Regards,

10/10 Excellent

NABIL

Travelled with partner
Liked: Amenities, property conditions & facilities
Great location
Stayed 10 nights in Sep 2023
Response from Upon Lisbon Team on 8 Oct 2023
Dear Mr. NabilYour succinct comment about our location at Upon Lisbon brings a smile to our faces. It reaffirms our belief that our strategic location indeed adds value to the overall experience of our esteemed guests.Your feedback, though brief, is highly valuable and gives us the motivation to continue offering the best we can. We hope that during your stay, you were able to take full advantage of our location and explore the hidden gems of Lisbon.We look forward to hosting you again and providing an experience that not only meets but exceeds your expectations.Best regards,

10/10 Excellent

stephanie

Travelled with family, Travelled with group
Liked: Cleanliness, room comfort
Great hotel
Great hotel, lovely staff and rooms are clean and tidy! Pool was lovely and a great sun trap. Would recommend to stay and I would stay there again
Stayed 5 nights in Sep 2023
Response from Upon Lisbon Team on 4 Oct 2023
Dear Stephanie,We are overjoyed to receive such a glowing review about your stay at Upon Lisbon. Your complimentary words about our hotel and staff have truly brightened our day, and we are thrilled to learn that you found our rooms to be clean and tidy.It pleases us to know that you had the chance to enjoy our lovely pool area, which we believe is a perfect place to relax and soak up the sun. Your recommendation means a lot to us and signifies that we have succeeded in making your stay a memorable one.Your willingness to return is the highest compliment we could hope for. Rest assured, we eagerly anticipate welcoming you back to our hotel in the future. It will be our pleasure to serve you once again, providing the same high standard of service and hospitality.Once again, thank you for choosing Upon Lisbon. We look forward to your next visit.Yours sincerely,

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The apartments were so comfortable.Like home from home. Fabulous rooftop pool with amazing views across the city! Would definitely recommend
Stayed 3 nights in Sep 2023
Response from Upon Lisbon Team on 4 Oct 2023
Dear Mrs. Dona,We are thrilled to hear that you found our apartments to be comfortable and akin to a 'home from home'. Providing a welcoming and homely space for our guests is an ethos we hold dear at Upon Lisbon.Your positive comments regarding our rooftop pool are truly appreciated. It is indeed one of our unique features, and we are delighted that you were able to enjoy the panoramic views of the city. This kind of feedback motivates us to continually strive for excellence.Hearing that you would definitely recommend our apartments is the highest compliment we could hope for. It is our pleasure to have served you, and we look forward to the opportunity of welcoming you back in the future.Best Regards,

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Stayed 3 nights in Sep 2023
Response from Upon Lisbon Team on 3 Oct 2023
We're so glad that you had a positive experience with us at Upon Lisbon. Our goal is to provide our customers with the best possible service. We are always looking for ways to improve our services, and we appreciate you taking the time to give us your feedback.

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Cleanliness, communication and excellent location to Benfica Stadium
Stayed 1 night in Oct 2023
Response from Upon Lisbon Team on 3 Oct 2023
Dear Mrs. Elizabeth,Your positive remarks about our establishment, Upon Lisbon, are indeed heartening. It's delightful to learn that our commitment to cleanliness did not go unnoticed, as we take great pride in maintaining a clean and comfortable environment for all our guests. Moreover, we're glad to hear that our communication met your expectations. We believe in creating a warm and open line of communication with our guests, to ensure a seamless experience during their stay with us.Lastly, our prime location near the Benfica Stadium is something we're particularly proud of, as we understand the convenience it offers to our guests. We're thrilled to know that you found this aspect beneficial during your time with us.We strive to make every guest's stay a memorable one, and we're pleased to know we were successful in your case. Your constructive feedback is a testament to our efforts. We look forward to welcoming you back to Upon Lisbon in the future.Best Regards