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Reviews of Homewood Suites by Hilton Livermore, CA

3 out of 5
Homewood Suites by Hilton Livermore, CA
5400 Wolf House Drive, Livermore, CA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 71 out of 91 reviews" "
Rating 8 - Good. 8 out of 91 reviews" "
Rating 6 - Okay. 4 out of 91 reviews" "
Rating 4 - Poor. 4 out of 91 reviews" "
Rating 2 - Terrible. 4 out of 91 reviews" "

9.8/10

Cleanliness

9.0/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Linda

Liked: Cleanliness, property conditions & facilities
Very comfortable and clean and safe
Stayed 1 night in Apr 2024

10/10 Excellent

HSI

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the area which is close to San Francisco Premier Outlets
Stayed 1 night in Mar 2024
Response from Debbie on 11 Apr 2024
Thank you for your 5-star review! We are thrilled to hear you enjoyed our hotel and location near the outlets

10/10 Excellent

Amanda

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was grwat
Stayed 1 night in Jan 2024
Response from Debbie on 11 Apr 2024
We are so happy you had a great stay!! Please come back soon!

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious and nice amenities.
Stayed 1 night in Mar 2024
Response from Debbie on 25 Mar 2024
Thank you for the 5 star review and we hope to welcome you back again soon!

6/10 Okay

Samantha, Hanford

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Hotel management did not know ADA law when it comes to service dogs.
Stayed 1 night in Feb 2024
Response from Debbie Gudmundson, General Manager on 4 Mar 2024
Dear Samantha, Please contact me directly with any details regarding your stay regarding your ADA accommodations. Thank you!

10/10 Excellent

Heather

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and attentive. Clean spacious room and the neighborhood was quiet. Would definitely stay again.
Stayed 1 night in Feb 2024
Response from Debbie on 4 Mar 2024
Thank you for your wonderful review. We are thrilled you enjoyed your stay

10/10 Excellent

Edith

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was soo clean, the rooms were so spacious, clean and beautiful. It was such an amazing stay and I would definitely stay again.
Stayed 2 nights in Jan 2024
Response from Debbie on 4 Mar 2024
Thank you for your amazing review! We look forward to welcoming you back soon!

10/10 Excellent

Ken

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful experience
We were pleasantly surprised from the lobby check-in on. Friendly front desk, great room with kitchenette. We had our dog with us and that was made easy. Nice breakfast. Very happy!
Stayed 1 night in Dec 2023

10/10 Excellent

Aimee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Mayra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Such a great place. Customer service was great, the room was very clean. The room was spacious and great for the price! Located next to the outlets and multiple shopping centers with in walking distance. Enjoyed my stay.
Stayed 1 night in Dec 2023

10/10 Excellent

Maria, El cajon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 3 nights in Dec 2023
Response from Debbie on 4 Mar 2024
Thank you for the 5 out of 5 rating and we hope you come back again soon!

10/10 Excellent

Reid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick stay
Nice and clean
Stayed 1 night in Dec 2023

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Dawn Brown on 11 Dec 2023
Dear Andrew Molina,Thank you for visiting us at Homewood Suite Livermore. I hope we achieved our goal of making your stay memorable by providing outstanding service.We would love to hear your feedback and use it to review and improve our services every day!Looking forward to welcoming you again soon! Happy holidays! ;-)Dawn BrownAssistant General ManagerHomewood Suites by Hilton Livermore

10/10 Excellent

Jaskiran

Liked: Cleanliness, staff & service, property conditions & facilities
amazing.
Stayed 1 night in Nov 2023

4/10 Poor

Dolores

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Alfonso

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Karalyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Desmond

Stayed 1 night in Oct 2023

10/10 Excellent

Vaneet

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and nice property.
Stayed 1 night in Oct 2023

10/10 Excellent

Nafiz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property spacious for families and kids. Next to San Francisco Premium Outlet shopping centre.
Stayed 1 night in Oct 2023

10/10 Excellent

Briana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay.
We enjoyed our stay over all. The light kept flickering so we just didn't use one of the ceiling lights.
Stayed 1 night in Sep 2023

10/10 Excellent

Stephanie, Patterson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and location if you are staying in the area.
Stayed 1 night in Aug 2023

10/10 Excellent

Gerald, Sedro Woolley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So close to everything we wanted to see and do
Stayed 2 nights in Aug 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
So clean and new Spacious room
Stayed 1 night in Jul 2023

10/10 Excellent

Stuart

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing to add. Met my needs
Stayed 1 night in Jul 2023

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the stores I like along with Parks.
Stayed 2 nights in Jul 2023

10/10 Excellent

Jennifer

Stayed 2 nights in Jul 2023

10/10 Excellent

Fatima

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
So clean and the pool is always so clean my kids love going there. We are from modesto and this is the 2na time we go on the weekend and we will continue to go
Stayed 2 nights in Jul 2023

10/10 Excellent

Antonio

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Pool and basketball court were fun. Close to food and shopping
Stayed 3 nights in Jul 2023

10/10 Excellent

RENAN, vALLEY VILLAGE

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The only issue we had is that Expedia sent us to the wrong address. When we clicked on the direction from the Expedia site, it took us to Home 2 Hilton Hotel instead. It was very frustrating especially when coming in exhausted from our trip. As a valued customer, this is not acceptable and should not happen again. Thank you.
Stayed 1 night in Jul 2023

10/10 Excellent

ROBERT, MERCED

Stayed 1 night in Jul 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 1 night in Jul 2023

2/10 Terrible

Adrienne

Stayed 1 night in Jun 2023

10/10 Excellent

Timothy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Very clean and spacious. Up to date amenities. Safe area. Nice staff
Stayed 1 night in May 2023

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Property
new hotel, clean, great service. Near food & shopping & parks.
Stayed 1 night in May 2023

10/10 Excellent

Yin, Livingston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice modern clean and comfortable. Nice breakfast.
Stayed 2 nights in Apr 2023

10/10 Excellent

Gina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We have a great stay. Room was clean wirh many amenities. Easy walk over to the outlet mall.
Stayed 1 night in Mar 2023

10/10 Excellent

Elsa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is friendly, hotel is clean and modern, breakfast is delicious and the size of the rooms are a dream come true for a family of 5.
Stayed 1 night in Feb 2023

6/10 Okay

Robbie

Travelled with family
Liked: Cleanliness, staff & service
Staycation.
Stayed here with my family for a bit of a staycation. Few notes. The beds move when nudged, had to realign them. Was hoping that they were more stable. The room we were in (328), the window bed was too close to the air conditioning, which made it uncomfortable for the individuals that slept in that bed. Further, the dresser in the bedroom was not secure and almost tiled over and hurt my son when he pulled on an open drawer. That's plain dangerous and lazy.
Stayed 2 nights in Feb 2023

10/10 Excellent

Maria Donna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly Recommended
The suite was unexpectedly spacious and very comfortable. I just wished there were more variety of food at the breakfast buffet. I also liked that they generously give free bottled water.
Stayed 1 night in Nov 2022

8/10 Good

Tim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location
Stayed 6 nights in Oct 2022

10/10 Excellent

Brendan

Stayed 1 night in Sep 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing - beautiful
One of the most beautiful properties we’ve ever stayed in. Felt brand new. Beautiful suites - interior and exterior of property like a resort. Landscaping like a botanical garden.
Stayed 1 night in Aug 2022

8/10 Good

Valerie

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Unprofessional staff and service
The hotel itself was great. We had no problems. But the customer service was terrible. We went downstairs at 8:30am for the complimentary breakfast. There was no food left. When we asked about it we were told that they were not getting their shipment of food and they were going to close the breakfast area. There were many other people waiting also for the breakfast. When we asked to speak to a manager we were told she would be there in 2 min. When she never showed up we asked agai and were told she would be there in 20 min. Again a no show. We left to go and eat breakfast elsewhere having to pay 37.77 for food. When we came back we asked again to speak to the manager and we’re were told she was in an errand and would be back in 20 min. The front desk staff was rude and very unhelpful. We asked for corporates number and we were told she could not give it to us. We left the hotel and contacted Hilton customer service ourselves. We loved the hotel itself but will probably not go back due to the very unprofessional staff and the lack of what was promised in regards to the breakfast and no resolution from the hotel staff.
Stayed 1 night in Jul 2022

10/10 Excellent

Ryan

Stayed 5 nights in Jun 2022

6/10 Okay

Mike

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Overall beside the checking in because we waited 20 mins for someone to finally go up to desk to check us in and didn’t apologize for there lack of attentiveness it was a great location and place to stay.
Stayed 1 night in May 2022

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I’d stay here if it’s available!
Very friendly staff, the room was very clean and very comfy! The Guide didn’t work on the TV, but other than that I had 0 complaints. Nice basketball court, and a nice pool
Stayed 1 night in Jun 2022

10/10 Excellent

Casandra

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean
Stayed 1 night in May 2022