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Reviews of The Purple Orchid Wine Country Resort & Spa

4 out of 5
The Purple Orchid Wine Country Resort & Spa
4549 Cross Road, Livermore, CA

Reviews

9.4

Exceptional

Rating 10 - Excellent. 116 out of 151 reviews" "
Rating 8 - Good. 22 out of 151 reviews" "
Rating 6 - Okay. 8 out of 151 reviews" "
Rating 4 - Poor. 2 out of 151 reviews" "
Rating 2 - Terrible. 3 out of 151 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and staff. Close to wineries. Very cozy.
Stayed 1 night in Mar 2024

10/10 Excellent

Saeed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely staff, friendly and professional
Stayed 2 nights in Jan 2024
Response from G on 29 Feb 2024
Thank you for staying with us. We look forward to seeing you in the future.

10/10 Excellent

Veronica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome service and beautiful location
Stayed 1 night in Jan 2024
Response from G on 29 Feb 2024
Glad you enjoyed your stay!

10/10 Excellent

Veronica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly,Caring Staff!!! So peaceful!!
Stayed 1 night in Jan 2024
Response from G on 29 Feb 2024
We are glad you enjoyed your stay with us! Look forward to seeing you again.

10/10 Excellent

Jun

Stayed 1 night in Nov 2023

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Impeccable stay. Wonderful amenities & breakfast!
I was late to check-in around 9 PM but was warmly greeted and provided 5-star service. Even when inquiring about room bottle service after hours at nearly 10:15 PM (via concierge text). 10/10 would stay again in the nicest of rooms, like their Wilderness Suite with incredible jacuzzi tub for one.
Stayed 1 night in Nov 2023

2/10 Terrible

Chrystal

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is absolutely not safe and not recommended for people with disabilities. Or those traveling with service animals. The owners/workers are all over the place looking busy making for an uncomfortable environment. Owners/staff are intrusive and hardly gave us time to enjoy our peace in any of the “relaxing areas”. We had long Hairs in our food on both days. Pool was freezing and unusable. Extremely hard to get into and out of the pool/hot tub due to no stairs or disability chair.. Only 1 of the tiny hot tubs worked.

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Shiela, mountain house

Stayed 1 night in Sep 2023

10/10 Excellent

Brant

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I just had the most amazing spa night away. The staff here was AMAZING. Every person on the grounds was fantastic and treated us like royalty. The spa services were well priced and truly refreshing.
Stayed 1 night in Sep 2023

10/10 Excellent

Chung Kong

Liked: Cleanliness, staff & service, property conditions & facilities
Well maintained in every detail.
Stayed 1 night in Jul 2023

10/10 Excellent

Stacy

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and location. Staff friendly and helpful.
Stayed 1 night in Apr 2023

10/10 Excellent

Barbara

Stayed 1 night in Nov 2022

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022

10/10 Excellent

Laura A

Liked: Cleanliness
Beautiful property! The staff is very attentive and the breakfast was wonderful.

10/10 Excellent

Colette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best birthday ever!
I was treated to a wonderful stay by my beloved for my birthday. It was a great gift to welcome another year and spend that time on this most magnificent property.
Stayed 2 nights in Sep 2022

8/10 Good

Victoria

Stayed 1 night in Jul 2022

10/10 Excellent

Kim, Fresno

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved it!! The 2 girls that are there were very friendly, helpful and kind. The property was gorgeous and clean! Anything we needed, the staff was willing to help with and answer any questions. Thank you for the great memories and we hope to see you again!
Stayed 1 night in Mar 2022
Response from GM on 8 Mar 2022
Thank you for staying with us, we are so glad you enjoyed your stay. We look forward to seeing you again in the future.

10/10 Excellent

Hong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant stay.
Very pleasant two-night stay. The property is surrounded by farmland, vineyards and olive fields. The view is gorgeous. The room is small and cozy, sparsely furnished but quite clean with comfortable bed. The staff is very friendly and helpful. The free breakfast is top notch and delicious. We had a great time. Will definitely come back.
View from our window
Outdoor pool
Free breakfast: omelette with fresh fruit.
Stayed 2 nights in Dec 2021

10/10 Excellent

Luis, Tacoma

Stayed 1 night in Nov 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
spotless, quiet
Stayed 1 night in Aug 2021

10/10 Excellent

Diana

Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Staff & service
I planned a getaway trip with my 10year old son during his spring break and planned to visit Purple Orchid in Livermore, California. My son was really excited to be away from home and wouldn’t wait to get in pool. We reached @ 1pm and requested manager, EDITH and she right away rejected saying don’t come for check-in before 3pm and called my son “You Indians” ( rolling her eyes ) . I said we just checking if that’s possible and we can wait till the room is ready for us. We went out for lunch and came back at 3 pm. No one was on the counter, EDITH came around 3:10/3:15 or so and asked for ID and Card. My license and wallet was stolen 3 weeks back so I showed her the digital copy which is usually accepted . But I guess, she was in mood to give us the room due to us being from India origin and she did racial profiling and rejected us and did not check us in. My son was in tears when he realized that he won’t be able to stay but that has no impact on her. I showed her other papers to prove my ID but she was really adamant and have made her mind not to give us the room. My 10 year old was very disappointed as he was planning to spend time in pool and to have some fun time away from home . He kept crying for an hour or so and was really dejected with the way EDITH treated us which has never happened in his life before. I hope there won’t be an ill effect on his mental/emotional health due what EDITH said to him and her behavior towards him. I humbly request the management to act
Stayed 1 night in Apr 2021

10/10 Excellent

Guy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Even though i woke up late my cold breakfast was one of the best i’ve had!
Stayed 1 night in Nov 2020
Response from GM on 17 Nov 2020
We are glad you enjoyed your stay with us.

6/10 Okay

henry

Liked: Cleanliness, staff & service, property conditions & facilities
Country get away
We were on a romantic getaway and the properties garden lived up to the billing during the day but with no real lighting the outdoor experience was over once the sunset.
Stayed 1 night in Nov 2020
Response from GM on 17 Nov 2020
Thank you Henry for the review. We will be reviewing the exterior garden lighting to upgrade in the spring, but will look to add some table top lighting for the winter.

6/10 Okay

Anton

Liked: Cleanliness, staff & service
Air Conditioning issues in Main house.Midnight-5am
I had to make a call to Gold.Team at around midnight of our first night stay. the air conditioner in our room malfunctioned. The Front Desk closed at 7pm. The A/C was pumping out freezing cold air most of the night. Gold team tried to contact the management. left a message and then I heard nothing. I mentioned this to the management. The problem was resolved for the second night of our stay. I would have thought some offer of compensation would have been in order. I mentioned this first night problem again at check-out and the owner gave us a $19 bottle of Olive Oil as make-up! The rest of our stay was good. The service good. The breakfast likewise. Just a shame that our 10 year anniversary celebration had this problem spoiling one of our two nights!
Stayed 2 nights in Aug 2020

10/10 Excellent

Bianca, Stockton,Ca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff!! Very attentive to the details I wanted for my stay!! Made us feel very welcome and breakfast was delicious very cozy atmosphere!!
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
The property is absolutely beautiful. The staff is so helpful and welcoming. Such a pleasant trip.
Stayed 1 night in Mar 2020

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy and gently purple!
The resort was cozy and welcoming. Unfortunately I had to leave before breakfast because the menu looked great!
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020

8/10 Good

kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Purple Orchid is a delightful getaway. The staff is friendly and super helpful.
Stayed 1 night in Jan 2020

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to relax.
Very relaxing. Owners are really nice folks and treated me very well. A lovely place to just chill and enjoy the peaceful environment.
Stayed 4 nights in Dec 2019

10/10 Excellent

Brittany

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and extremely nice staff. Even got to meet the owners who were very pleasant to talk to.
Stayed 2 nights in Nov 2019
Response from RE on 3 Dec 2019
We are so glad you enjoyed your stay. We look forward to gathering with you in the future.

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from RE on 3 Dec 2019
Thank you for the review

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
It was very rustic and unique. Great staff! Close to town and wineries.
Stayed 1 night in Nov 2019
Response from RE on 3 Dec 2019
We are glad you enjoyed your stay!

10/10 Excellent

Coley, Pleasanton, CA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought it was a beautiful little getaway! I wanted to stay another day!
Stayed 1 night in Nov 2019
Response from RE on 3 Dec 2019
We look forward to gathering with you in the future.

10/10 Excellent

Carolyn, Los Altos CA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The friendly staff, the great view from our room, the effort to please
Stayed 1 night in Nov 2019
Response from RE on 3 Dec 2019
We are glad you enjoyed your stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Too short of a stay. It's not a hotel but an "Auberge". Very warm and delicate. We really appreciated it. Thanks.
Stayed 1 night in Nov 2019
Response from RE on 3 Dec 2019
Thank you for the review. We are glad you enjoyed your stay!

2/10 Terrible

Verified traveller

Disliked: Staff & service
I never got in
Stayed 1 night in Nov 2019
Response from RE on 3 Dec 2019
I am sorry that we were not able to accommodate your reservation.

10/10 Excellent

KARLEY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from RE on 3 Dec 2019
Thank you for the review!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place! Very clean, the staff was very nice and friendly. The atmosphere was so nice and relaxing.
Stayed 1 night in Sep 2019

8/10 Good

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed and pillows were amazing! SO comfortable! Loved the spacious room and big tub. Food was delicious. Staff was friendly and helpful. Will definitely go back!!
Stayed 1 night in Jul 2019