Loch Arbour Holidays

Great front desk staff!! Other than the guy who barely acknowledged me and only took out one earbud to talk to me and seemed bother that I had inte was really great friendly and professional. Room was very comfy and spacious.

You book this hotel for the location. Amenities, service are ok. People are friendly and willing to help but some thing are just the way they are. AC don’t work all the time, when it did it produced a high pitched noise, there was this flashing light right above the bed that was seemingly random in its blinking pattern sometimes really bright other times not noticeable. Our first room had a view of construction equipment, second room on floor 10 was a lot better. TV stopped working after first night, two asks to fix nothing changed. It was really nice to be able to drink from the taps in the bathroom.

No a/c. Everything else was perfect, but the lack of a/c was an issue. I couldn't get that good hotel sleep because it was so hot and uncomfortable in my room. Even the lobby was hot. It just made no sense. Out of 5 stars, I'd give the place 2 out of 5 simply due to no a/c. I took cold showers multiple times. I just hated it.

I really enjoyed the cafe for breakfast. The coffee was delicious.

I requested early check in more than two weeks in advance and was only notified the morning of my flight into NYC that my request would not be accommodated and that I wouldn't receive an email with my check in information until 4 pm, which I ended up never receiving at all and I had to call to get checked in, in the end I didn't get checked into my room until after 6PM. The check in and check out process is remote and completely separate from any on-site staff. As for the room itself, it was nice, clean, and pretty much as shown online.