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"The night staff clerk was not polite"

"Overall the resort and amenities are top notch. My 3 rating is due to the lack of housekeeping services. We stayed for 5 nights and never had any housekeeping. I learned you you need request services, which I did on our 3rd day. When we returned to the room later that day we found a complete set of towels on the counter, but garbage wasn't taken, the bed wasn't made, the coffee bar wasn't refreshed, the dirty towels weren't taken, and the lock was flipped to keep our door open. I called and was told I would get full services the next day; when we left for the day we saw the housekeeping cart in our hallway, and I stopped at the front desk to verify we were on the list. When we returned that afternoon, no services had been done. That evening we stopped at the front desk again. I explained my situation and the staff member called a manager. Management explained they don't have enough housekeeping staff to service guestrooms and clean the rooms that check out each day. We agreed there was clearly a lack of communication between what our expectations were and what the hotel was able to provide. They offered to provide full service the next day, but understanding their situation we declined since we would be leaving the following day. If this had been communicated to us when checking in, we would have had appropriate expectations and avoided the frustration. We will definitely return to Biloxi and will likely stay at Hard Rock - excellent location and amenities!"

"Great location!"

"I am boiling!!! We got woken up to someone trying to break into our room. No knock, no phone call. I had ALL the locks locked! Woke my husband up and he’s trying to look through the peep hole and he said “oh it’s just housekeeping”. He goes to the bathroom and they are still trying to get into our room. They finally knock and he answers the door and some man is standing with housekeeping and says “we have been trying to get into ur room”. My husband said yeah buddy we trying to sleep and closes the door. Next thing I know our hotel phone rings and I answer it and I go off “what is going on and why are yall trying to break into my room”. She starts giving me attitude about how they have the room listed as vacant. I said excuse me? I paid to be here until 11am today and ur front desk gave me the room keys Thursday and wrist bands until 5/3!!! Why would u think this room is vacant? She asked me to spell my name. I spelled it for her She said ok we just trying to figure out what’s going on. I said yeah how bout u do that and hung up the phone. I’m like shaking and blood is boiling. I have stayed in 100s of hotels in my 39 yrs and I have NEVER felt so invaded"

"I had bugs in my room. I had pubic hairs in my bed. Mold in my shower. For the price that was paid I would expect better. The water faucet in the bathroom had some weird debris or texture on it. From build up. Disgusting!"

"Room was clean but needed to be dusted. "

"Nice breakfast bar. Friendly staff"

"Awesome resort! Ideal location "

"The staff and room were excellent. Finding the hotel check in area was difficult. No exterior signage directing you, and the desk is buried deep into the main building. No drive in area to unload luggage anywhere near check in or any carts. Otherwise, a nice facility."