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Reviews of Destinos de Sol Los Alcázares

3 out of 5
Destinos de Sol Los Alcázares
Avenida Europa, 2, Los Alcazares, Murcia

Reviews

8.2

Very good

Rating 10 - Excellent. 10 out of 20 reviews" "
Rating 8 - Good. 5 out of 20 reviews" "
Rating 6 - Okay. 3 out of 20 reviews" "
Rating 4 - Poor. 1 out of 20 reviews" "
Rating 2 - Terrible. 1 out of 20 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

6.0/10

Amenities

8.4/10

Property conditions & facilities

Reviews

6/10 Okay

Rafael

Stayed 2 nights in Sep 2023

10/10 Excellent

Ednamae

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Destinos.
We had a great time here, it was clean, spacious and perfectly located, the staff were excellent. The apt had everything we needed, and a large pool and children's pool. We will go back.
Stayed 10 nights in May 2019
Response from Rafael Ballester on 18 Jun 2019
Thank you for your comments. We are happy to know that you enjoyed your stay and we hope to welcome you back soon.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Good location, pool not open during our stay. Could her guest next door snoring.
Stayed 7 nights in Apr 2019
Response from Rafael Ballester on 23 Apr 2019
Thank you for your comments, we will take them in consideration in order to help us offer a better experience for our guests.

10/10 Excellent

Jackie, Wales

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were really helpful and welcoming. The apartment was very clean. Beds were really comfy too, definitely pay it a second visit and recommend to others
Stayed 3 nights in Nov 2018
Response from Rafael Ballester on 8 Nov 2018
Dear Jackie, Thank you for you comments. We are very pleased to read that you enjoyed your stay. We look forward to welcome you again.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
Just what we wanted to have an affordable stay
Stayed 3 nights in Oct 2018
Response from Rafael Ballester on 25 Oct 2018
Thank you Sarah for your comment. We appreciate it. Hope to see you again.

10/10 Excellent

Peter, Scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money tidy clean apartment
Enjoyed our stay in this very well equipped clean & tidy apartment. Walking it is 10minutes from nice beach, 5 from supermarket in Maxi complex & 20mimutes from 595 restaurant street. Washing machine was useful. TV ,all Spanish channels, worked well. Free Wifi worked sometimes but I think that was down to our old device, neighbours had no problems. Nice atmosphere around the apartments & pool, mostly older Spanish people & families. Relaxed & quiet. Had coffee machine but no kettle (used a pan) on the both gas & electric cooker, surprising no kettle as it had really everything else you could think of. Near to the airport there are flights throughout the day but not overnight. Enjoyed the spectacle particularly the air force display team practice. Had a nice terrace to the apartment. We had one problem with the hot water boiler breaking, the hotel staff were excellent in quickly fixing it & very patient with our appalling Spanish! We hired bikes from the hotel, great to ride as its all flat! Heard the hotel buffet is very good but we didn't try it. The situation in a quiet attractive residential area is very nice too.
Stayed 14 nights in Sep 2018
Response from Rafael Ballester on 27 Sept 2018
Thank you for your comments and your observation about the TV channels. We will take note of that in order to offer a better service and installations. We are very happy to hear that you enjoyed your holidays and that you discovered the area. We hope to see you soon. Best regards,

8/10 Good

Jo, Glasgow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great complex in a good location in Los Alcazares
Really spacious apartment with well appointed kitchen . Good location. All the other guests were Spanish and staff spoke very little English, which didn’t bother us at all , but could put some other people off. Staff were still really friendly, despite the language barrier . Complex was clean as were the apartments. Great value for what we paid for it - would definitely return .
Stayed 4 nights in Sep 2018
Response from Rafael Ballester on 10 Sept 2018
Thank you Jo for your comments. We appreciate that you took the time to send those to us, as we are working constantly to improve our service in order to offer our guests the best holidays. Thank you for your time,

2/10 Terrible

Apolo

Travelled with family
Disliked: Cleanliness
Stayed 3 nights in Sep 2023
Response from Hotel on 11 Sept 2023
Estimado:Según su queja en recepción el día de salida, sobre lo cual tomamos nota, decirle que en Expedia esta especificado que en nuestros apartamentos, entre otras cosas por que no somos un hotel, los amenities se ponen a la entrada y el cambio de ropa es una vez por semana.Un saludo Dpto. Reservas

10/10 Excellent

Mayelin

Stayed 1 night in Oct 2022
Response from Hotel on 2 Nov 2022
Estamos encantados de que se encontrara a gusto y esperamos volver a verla pronto

4/10 Poor

Tania

Travelled with family
Liked: Cleanliness
Cucarachas por el apartamento
Buenas, La primera noche aparecieron dis cucarachas por el apartamento y a mi hija pequeña le costo bastante conciliar el sueño porque nunca habia visto una.
Stayed 3 nights in Sep 2022
Response from Hotel on 2 Nov 2022
Buenos días: Sentimos lo ocurrido, pero la empresa cumple escrupulosamente con las desinfecciones, y los informes los tiene a su disposición en caso de que lo crea conveniente.

10/10 Excellent

Florian

Travelled with family
Liked: Cleanliness, room comfort
PARA REPETIR
FANTÁSTICA todo limpio, personal amable, precios justos
Stayed 5 nights in Aug 2021
Response from Dpto. Reservas on 7 Sept 2021
Gracias por su comentario Sr Sosa ha sido un verdadero placer, esperamos volver a verlo pronto.

6/10 Okay

ALBERTO

El número de calle que aparece en la dirección no es el correcto. El apartamento olía muy fuerte a desinfectante.
Stayed 1 night in Mar 2019
Response from Rafael Ballester on 23 Apr 2019
Gracias por sus comentarios, estos nos son de ayuda para mejorar la experiencia de nuestros clientes.

8/10 Good

Mustapha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2018
Response from Rafael Ballester on 8 Jan 2019
Thank you for your valuation.

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
El modo de atenderme es lo que mas me gusto y la tranquilidad en el entorno
Stayed 3 nights in Dec 2018
Response from Rafael Ballester on 28 Dec 2018
Muchas gracias por su comentario. Nos enorgullece el saber que ha disfrutado de sus vacaciones gracias al buen trato y la tranquilidad.

8/10 Good

Ann-Charlotte

Liked: Cleanliness, property conditions & facilities, room comfort
Enkelt men bra boende. De fyllde dock inte på toapapper, men vi gick till receptionen och hämtade det. De bytte handdukar 2 ggr per vecka, och lakan 1 gång per vecka
Stayed 18 nights in Oct 2018
Response from Diana Cebrián on 14 Nov 2018
Thank you Ann-Charlotte for your comment. We apreciate it. Hope to see you again.

6/10 Okay

Jette

Disliked: Cleanliness, property conditions & facilities, room comfort
Semester
Lakanen var inte rena, gick inte att rulla ner rullgardinen i vardagsrummet, satte inte in toalettpapper på hela veckan.
Stayed 7 nights in Oct 2018
Response from Rafael Ballester on 31 Oct 2018
Dear Jette, We are sorry to hear that your experience was not complete due to some incidents. We have take good note of your comments about the linen, the blind curtains and the supply of toilet paper. Sincerely yours,

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ESTUPENDO
Nos hemos llevado una gran sorpresa, hemos estado muy agusto, y la verdad que los apartamentos están muy bien equipados, no nos ha faltado de nada. Si alguna vez vamos a Murcia repetiremos seguramente
Stayed 3 nights in Aug 2018
Response from Rafael Ballester on 29 Aug 2018
Muchas gracias Carlos por sus comentarios. Nos alegra el saber que han disfrutado de su estancia durante sus vacaciones, ya que su disfrute y tranquilidad es la razón de nuestro trabajo diario. Estaremos encantados de recibirle de nuevo.

10/10 Excellent

Ángel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Familiar y encantador
Stayed 7 nights in Jul 2018
Response from Rafael Ballester on 13 Aug 2018
Gracias Ángel por su comentario. Nos alegra el saber que disfrutó de sus vacaciones familiares.

10/10 Excellent

Isabel, Madrid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Alojamiento comodo,limpieza muy buena,la piscina estupenda, y la playa proxima ,repetiria otro año.
Stayed 5 nights in Jul 2018
Response from Rafa on 2 Aug 2018
Gracias Isabel por su comentario. Encantados de volver a hacerles disfrutar de sus vacaciones en otro año.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Apartamento amplio, desayuno bueno, personal bueno
Apartamento grande, algo anticuado, playa a 500 metros. Desayuno muy bueno, personal muy atento.
Stayed 2 nights in Jun 2018
Response from Rafa on 1 Jul 2018
Muchas gracias por su respuesta y valoración sobre nuestras instalaciones. Tomamos nota de éstas para poder mejorar. Esperamos que haya disfrutado de su estancia y de la atención de nuestro personal.