Breakfast, lunch, dinner served; pool views
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Reviews of Viceroy Santa Monica

4 out of 5
Viceroy Santa Monica
1819 Ocean Avenue, Santa Monica, CA

Reviews

8.4

Very good

Rating 10 - Excellent. 547 out of 1001 reviews" "
Rating 8 - Good. 211 out of 1001 reviews" "
Rating 6 - Okay. 120 out of 1001 reviews" "
Rating 4 - Poor. 70 out of 1001 reviews" "
Rating 2 - Terrible. 53 out of 1001 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to restaurants and the pier and beach. Comfortable room and bed. Parking.
Stayed 2 nights in May 2024
Response from Hotel Management on 21 May 2024
Hello Michelle,We appreciate the kind words and lovely feedback! We do hope to see you again in the near future.Sunny Regards,

6/10 Okay

Kelly, Oakville

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Nice property. Don’t believe the VIP perks. They had a room upgrade but said that it was $50 / night extra but didn’t give the option to accept. The 2 comp drinks wasn’t honoured. Said that is was the Prosecco on arrival but they offer that to everyone.
Stayed 2 nights in May 2024
Response from Hotel Management on 21 May 2024
Hello Kelly,Thank you for sharing your feedback, and our sincere apologies for the upgrade fees. We do appreciate having you with us, and do hope that you will contact us directly to share additional feedback regarding your experience as we hope to have another opportunity to smooth over these inconviences you experienced. Kindest Regards,

10/10 Excellent

Brook

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and convenient location. Beach and restaurants within walking distance.
Stayed 2 nights in May 2024
Response from Hotel Management on 17 May 2024
Thank you for the kind words! We hope to see you again!

8/10 Good

Jordana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and great location
Stayed 3 nights in Mar 2024
Response from Hotel Management on 17 May 2024
Thank you for the positive review! We are glad you enjoyed your stay!

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time at the Viceroy. The staff made everything convenient and easy, including parking, check-in, check-out, and everything in between. It's nice to have the casual bar and dining right in the lobby and it flows beautifully into a wonderful outdoor space and pool. The rooms were lovely (and big!). We really enjoyed.
Stayed 3 nights in May 2024
Response from Hotel Management on 14 May 2024
Hello Christopher,Thank you for sharing your kind words and lovely feedback with us! We hope to see you again sometime in the near future.Sunny Regards,

8/10 Good

Elizabeth

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The Viceroy is for the most part a nice hotel. The building is newly renovated and the rooms are small but nice looking and comfortable. There are no real balconies but Juliet balconies where you can open a sliding door and get some fresh air. The team member who checked us in would not honor the Expedia special offer of two free cocktails with our silver tier status . Not the end of the world but she just said ;no , no smiles or apologies. I thought it was strange. The staff was not particularly warm or welcoming but the property is a good choice if you’d like a comfortable hotel in a great location and 15 min drive to LAX.
Stayed 1 night in May 2024
Response from Hotel Management on 14 May 2024
Hello Elizabeth,Thank you for sharing your feedback with us, and our sincere apologies for the communication during your check in. We will certainly speak to our team regarding the importance of being mindful in our selection of verbiage, but are happy to see you enjoyed your stay with us. We appreciate having you with us, and do hope to see you again in the future.Kind Regards

10/10 Excellent

Thomas

Great!
Stayed 3 nights in May 2024
Response from Hotel Management on 12 May 2024
Thanks for staying with us! We appreciate your feedback!

10/10 Excellent

Sanita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I don’t know why this hotel has only 8.2 rating on Expedia!? It was very clean, modern, updated new rooms, great 4* hotel!
Stayed 1 night in May 2024
Response from Hotel Management on 12 May 2024
Thank you for the wonderful review! We are glad you enjoyed your stay!

10/10 Excellent

catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel in great location! Sometimes the restaurant was slow, but food was good.
Stayed 3 nights in May 2024
Response from Hotel Management on 7 May 2024
Hello Catherine,Thank you for sharing your feedback with us! We are delighted to hear you enjoyed the food at our Sugar Palm restaurant, and hope to see you again in the near future.Sunny Regards,

10/10 Excellent

Craig

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 5 nights in May 2024
Response from Hotel Management on 7 May 2024
Hello Craig,We are delighted to hear you enjoyed your stay with us, and look forward to seeing you again in the near future.Kindest Regards

8/10 Good

Pauline

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was very clean and well kept, and a good size. Bathroom nice. Air con was broken for 2.5 (of 4) days which meant we didn’t really sleep because we had to have the door open onto a very noisy road. Hotel removed resort fees because of this but we didn’t feel that was sufficient. Breakfast staff were rude and food wasn’t good. Pool area is nice but pools very small. Fitness centre looked good.
Stayed 3 nights in Apr 2024
Response from Hotel Management on 4 May 2024
Hello Pauline,Thank you for sharing your detailed experience with us! We apologize for the AC and restaurant experience. We certainly hope you enjoyed your experience otherwise. As we appreciate having you as our guest, we do hope to see you again sometime in the near future.Kindest Regards

6/10 Okay

Gary

Travelled with partner
Room service closes down at 9pm!! Food in the restaurant is average. The restaurant is closed between breakfast and lunch when you can’t even get a coffee!! Very poor!!
Stayed 1 night in Apr 2024
Response from Hotel Management on 4 May 2024
Hello Gary,Thank you for sharing your feedback with us! We apologize for our restaurant hours of operation and will certainly share your concerns with our food and beverage management team. We do hope you enjoyed your stay otherwise.Kindest Regards

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 3 nights in Apr 2024
Response from Hotel Management on 3 May 2024
Thanks for staying with us! We appreciate your feedback!

8/10 Good

Ty

Stayed 1 night in Apr 2024
Response from Hotel Management on 19 May 2024
Hello Ty,Thank you for choosing to stay with us! We are delighted to see you enjoyed your time, and look forward to welcoming you back in the near future.Sunny Regards,

10/10 Excellent

gilberto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the Canary room facing the ocean. Immaculately cleaned! Shower size was twice the size of my master bathroom in a 2.5M house!!!! Staff was super friendly and in and out parking with the valet was top notch.
Stayed 1 night in Apr 2024
Response from Hotel Management on 30 Apr 2024
Hello Gilberto,We are delighted to hear you enjoyed your stay with us, and your words regarding our staff is much appreciated and very kind! We appreciate having you as our guest, and do hope we will see you again sometime in the near future. Sunny Regards

6/10 Okay

Justin

Stayed 2 nights in Apr 2024
Response from Hotel Management on 17 May 2024
Hello Justin,Thank you for sharing your feedback with us! We appreciate having you as our guest, and do hope to see you again in the near future.

8/10 Good

Colin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Management on 27 Apr 2024
Hello Colin,Thank you for sharing your feedback with us! We appreciate having you as our guest, and do hope we will see you again in the near future.

6/10 Okay

Vicente L

Liked: Staff & service
Disliked: Amenities
Stayed 6 nights in Apr 2024
Response from Hotel Management on 17 May 2024
Thanks for staying with us! We appreciate your feedback!

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A truly exceptional hotel. Service is friendly, smooth and courteous; from the moment you arrive you are in the hotel staffs orbit. Very polite and caring front of house. My family enjoyed our stay very much and will not hesitate to book again.
Stayed 3 nights in Apr 2024
Response from Hotel Management on 22 Apr 2024
Hello Anna,Thank you for sharing your kind words and lovely feedback. We appreciate having you with us, and do hope we will see you again sometime in the near future.Kind Regards

6/10 Okay

James

Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
The hotel experience wasn't what I expected it to be, the location was fine, but was offered a pool view room, it was a view of the car park, and if you looked right, yes you could see the pool, so mis sold to me, also they had protestors every morning at 7am, so you couldn't sleep in if you wanted to - and for me, every aspect of service was more about getting a tip than actually offering good service.
Stayed 3 nights in Apr 2024
Response from Hotel Management on 20 Apr 2024
Hello James,We sincerely apologize for the inconviences you experienced during your time with us. We do care about your experience and hope we'll have the opportunity in the future to turn your vision of us around. As a gesture of good will, I have refunded your resort fees for the time you were with us, and hope that we will see you again in the future.Kind Regards

6/10 Okay

Tracy, Columbus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was more adult, chic, and now is families w/ kids. Loud in pool area, restaurant, and hallways. Even a baby crging. Not the same hotel i loved!
Stayed 2 nights in Apr 2024
Response from Hotel Management on 18 Apr 2024
Hello Tracy, Thank you for sharing your feedback with us, and we apologize your stay did not have the same feel as years past. We do hope this experience wont warrant you from visiting with us again, as we have lots of upcoming events that may be in line with what you've experienced before. We hope we'll see you again!

8/10 Good

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hotel Management on 16 Apr 2024
Thanks for staying with us! We appreciate your feedback!

8/10 Good

Marcel

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice relaxing stay in a boutique hotel near the beach. Bikes fir the family were great and location ideal for the pier and beach.
Stayed 3 nights in Apr 2024
Response from Hotel Management on 18 Apr 2024
Hello Marcel,We are delighted to hear you enjoyed your time with us, and took advantage of our amenities! We look forward to seeing you sometime in the near future.Sunny Regards

6/10 Okay

Anand

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Decent hotel but worth the price. It’s a rip off. The bed and pillows were cheap and not comfortable. Location is good. Bathrooms are renovated and nice.
Stayed 1 night in Apr 2024
Response from Hotel Management on 18 Apr 2024
Hello Anand,Thank you for sharing your feedback with us, and we apologize that the stay was not as comfortable as anticipated. We understand the importance in having a comfortable in room experience, and do hope we'll have the opportunity in the future to turn your vision around.Kindest Regards

10/10 Excellent

Eileen

Stayed 3 nights in Apr 2024
Response from Hotel Management on 4 May 2024
Thanks for the positive review! We appreciate your feedback!

6/10 Okay

Diane

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Do not stay at this property until the contract dispute with their union employees has been resolved. Every morning we were awoken VERY early to loud drumming and intentionally irritating sounds blasted via multiple bullhorns directly toward the building. We had to walk through multiple security guards to go in and out of the building. The property was fine, location was nice... but this completely ruined our experience for a peaceful getaway. There was no mention of the possibility of distrubance when we checked in, so it was such an unpleasant surprise. Viceroy should be up front with patrons about this situation and offer SOME sort of compensation for the disruption.
Stayed 5 nights in Apr 2024
Response from Hotel Management on 12 Apr 2024
Hello Diane,Thank you for sharing your feedback with us, and we apologize for the union strike noise disturbance and truly regret this impacted your stay. We appreciate having you as our guest and would like to speak with you directly regarding your time with us. I look forward to speaking with you soon.Kind RegardsAdamGuest Experience Manager

6/10 Okay

richard, Aspen

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Management on 11 Apr 2024
Thanks for staying with us. We appreciate your feedback.

10/10 Excellent

Nick

Stayed 1 night in Apr 2024
Response from Hotel Management on 28 Apr 2024
Thanks for staying with us! We appreciate your feedback!

10/10 Excellent

Tyrone

Liked: Cleanliness, staff & service, property conditions & facilities
Close to every thing.
Stayed 3 nights in Mar 2024
Response from Hotel Management on 5 Apr 2024
Thanks for staying with us! We appreciate your feedback!

10/10 Excellent

Cleo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the room. Wish they had more dining/restaurant options or snack/vending. We had to order Uber Eats after hotel room service closed.
Stayed 7 nights in Mar 2024
Response from Hotel Management on 3 Apr 2024
Hello Cleo, Thank you for sharing your feedback with us, and we are delighted to hear you enjoyed the room. We do hope we'll see you again sometime in the near future.Kind Regards

10/10 Excellent

Maya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We needed an early check in and they were so accommodating! The renovations are great. The restaurant was tasty, all the staff kind and attentive. The 2 cute little pool(s) are heated, and surrounded by the hotel, so it isn't too windy. One is for the littles and one for bigger ones, side by side. The hotel has free bikes to rent, it's right across the street from the ocean and steps from the Santa Monica pier.
Stayed 1 night in Mar 2024
Response from Hotel Management on 7 Apr 2024
Thank you for the wonderful review! We are thrilled that you enjoyed our amenities and the staff was welcoming and accommodating. We hope to see you again!

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is beautiful, very clean very well kept. Service was fantastic, restaurant was fantastic.
Stayed 3 nights in Mar 2024
Response from Hotel Management on 26 Mar 2024
Hello Sandra,Thank you for sharing your kind words and lovely feedback with us! We look forward to seeing you again in the near future.Kind Regards

2/10 Terrible

Poinciana

Stayed 1 night in Mar 2024
Response from Hotel Management on 13 Apr 2024
Hello Poinciana,Thank you for sharing your feedback with us, and certainly apologize for any inconviences you experienced during your time with us. We hope we'll have the opportunity to speak with you directly to gather further details regarding your time with us as your feedback is important to us. Kindest Regards

10/10 Excellent

Joshua

Stayed 1 night in Mar 2024
Response from Hotel Management on 12 Apr 2024
Hello Joshua,We are delighted to see you enjoyed your time with us, and hope we will see you again in the near future.Kindest Regards

10/10 Excellent

Stefan

Travelled with family
Great location and vibe. Thank you
Stayed 4 nights in Mar 2024
Response from Hotel Management on 18 Mar 2024
Hello Stefan,Thank you for choosing to stay with us, and we look forward to seeing you again in the near future!Sunny Regards

10/10 Excellent

Braden

Liked: Cleanliness, staff & service, property conditions & facilities
Claudia was so great at accommodating us for my wifes 30th birthday, all the staff was amazing and the room was very nice.
Stayed 2 nights in Mar 2024
Response from Hotel Management on 18 Mar 2024
Hello Braden,Thank you for sharing your lovely feedback, and we will be sure to pass along the kind words to Claudia. We hope we'll be seeing you again in the near future.Kind Regards

8/10 Good

Laura C.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Top notch staff. We were woken up at 7:00 am each morning by unions staffers protesting. Please pay your employees. Better wages. They deserve it.
Stayed 2 nights in Mar 2024
Response from Hotel Management on 18 Mar 2024
Hello Laura C,Thank you for sharing your feedback with us! We will certainly share your kind words with our team, and we hope we'll be seeing you again in the near future.Sunny Regards

6/10 Okay

Kevin

Liked: Staff & service, amenities
Disliked: Cleanliness
The design and renovation is gorgeous. The location is good, one block away from the Santa Monica beach. Service is good. The garlic fries at the restaurant is one of the best fries I ever tried. Anti-human sliding door design, can't close the door tightly, the door pinched my finger twice. I can’t say about the cleanliness. Multiple black Stains on the towel.
Stayed 2 nights in Mar 2024
Response from Hotel Management on 17 Mar 2024
Hello Kevin,Thank you for sharing your feedback with us! We will certainly share this with our housekeeping team to make sure these details are not overlooked, but are delighted to hear you enjoyed your stay otherwise. We hope we'll see you again in the near future.Kind Regards

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was lovely. Newly renovated with beautiful lobby and bar
Stayed 1 night in Mar 2024
Response from Hotel Management on 17 Mar 2024
Hello Nicole,Thank you for sharing your lovely words and kind feedback with us! We look forward to seeing you again in the near future.Kind Regards

8/10 Good

Catherine, Lehi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Management on 4 Apr 2024
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Abigail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Hotel Management on 2 Apr 2024
Hello Abigail,We are delighted to see you enjoyed your experience with us, and look forward to seeing you again in the near future.Kind Regards

10/10 Excellent

EVELISE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very comfortable and with all amenities.
Stayed 2 nights in Mar 2024
Response from Hotel Management on 13 Mar 2024
Hello Evelise,Thank you for sharing your kind words with us! We hope to see you again in the near future!Sunny Regards

4/10 Poor

Bryan

Stayed 2 nights in Mar 2024
Response from Hotel Management on 2 Apr 2024
Hello Bryan,Thank you for choosing to stay with us! We apologize for any inconviences you experienced during your time with us, and hope we'll have an opportunity in the future to turn your vision of us around. Kind Regards

6/10 Okay

Everton

Travelled with family, Business traveller
Liked: Amenities, property conditions & facilities
Overall the property is very nice and well kept. The rating reflect the delay in having rooms ready on time. My room wasn’t ready until almost 4 PM and no housekeeping was performed from the first to the second day. Details like these will weigh on this type of preperty.
Response from Hotel Management on 13 Mar 2024
Hello Everton,We apologize for the late check in, and will certainly reiterate your feedback to our housekeeping team. We appreciate having you as our guest, and certainly hope you enjoyed your stay otherwise.Kind Regards

8/10 Good

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entrance, restaurant & pool areas are great. Front desk was friendly and all the staff were very friendly & kind. The rooms are form over function (eg closet doors that couldn’t be opened fully to use drawers due to how close the bed was to the door) and the A/C seemed to be turned off at night. Little things that were minor misses eg Maid service forgot face towels & when we requested them, we got more bath towels. The rooms are smallish. The biggest issue was the early wake up by housekeeping union protests (banging drums & honking at 7am). Management did let us know but only after check in. It would’ve been nice to be forewarned so we could seek other accommodation and get to sleep in on our vacation. Also lots of adding fees that added nearly $100 a night on top of the room. Some of them may just be typical in California. But it would be nice to know the total with all fees when booking.
Stayed 3 nights in Mar 2024
Response from Hotel Management on 9 Mar 2024
Hello Maria,Thank you for sharing your detailed feedback with us! We appreciate your kind words regarding our staff, and apologize for the union strike disturbance. We appreciate having you as our guest, as well as your patience with the situation. We hope to see you again sometime in the near future.Kindest Regards

10/10 Excellent

Stacy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and location. Room was well equipped. Great food as well.
Stayed 2 nights in Feb 2024
Response from Hotel Management on 7 Mar 2024
Hello Stacy,Thank you for sharing your kind words and lovely feedback! We hope we will see you again sometime in the near future.Kind Regards

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, walkable to the beach, restaurants and shopping. Be sure to hit Main street for more unique shopping. Hotel was clean and quiet. Only thing missing was a balcony but the windows still opened and allowed for the beach breeze and sunshine. Room was always made up upon our return. Would come back and stay again!
Stayed 7 nights in Feb 2024
Response from Hotel Management on 7 Mar 2024
Hello Karen,Thank you for sharing your lovely words and kind feedback with us! We appreciate having you as our guest, and look forward to seeing you again in the near future.Kind Regards

10/10 Excellent

Bruce

Stayed 1 night in Mar 2024
Response from Hotel Management on 26 Mar 2024
Hello Bruce,Thank you for choosing to stay with us, and we look forward to seeing you again in the near future.Sunny Regards

10/10 Excellent

Amira

Liked: Cleanliness, property conditions & facilities
Great
Stayed 1 night in Feb 2024
Response from Hotel Management on 4 Mar 2024
Thanks for staying with us! We appreciate your feedback!

10/10 Excellent

John, Fairfield

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Hotel Management on 23 Mar 2024
Thanks for staying with us. We appreciate your feedback!