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Reviews of Monterey Inn Hotel

2 out of 5
Monterey Inn Hotel
233 N. Avalon Blvd, Wilmington, CA

Reviews

6.4
Rating 10 - Excellent. 99 out of 384 reviews" "
Rating 8 - Good. 87 out of 384 reviews" "
Rating 6 - Okay. 59 out of 384 reviews" "
Rating 4 - Poor. 46 out of 384 reviews" "
Rating 2 - Terrible. 93 out of 384 reviews" "

6.8/10

Cleanliness

7.2/10

Staff & service

5.8/10

Amenities

6.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Veronica

The property is now a homeless shelter still listed on Expedia. We were sent an email by Expedia and the property for our stay and got there to be told it’s a homeless shelter.
Stayed 1 night in Jan 2024

10/10 Excellent

Santiago

Stayed 1 night in May 2023
Response from VINCE on 10 May 2023
THANK YOU FOR STAYING AT MONTEREY INN

2/10 Terrible

Eliot

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Arrived, nobody there. Called, waited, called again and waited and waited. Place looked abandoned. A neighbour suggested the place was a refuge for the homeless. Looking at how grimey the exterior was, and that nobody was answering the phone, nor at the door, we left. I’m sure I’m not the first to be scammed.
Stayed 1 night in Mar 2023
Response from VINNY on 9 Mar 2023
sorry for the inconvenient but we had your keys in lock box which is hanging on the front door for the self check in

2/10 Terrible

michael

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Heat did not work- 50 degrees. Tv did not work. No place to eat- crappy pizza 3 blocks away. Worst hotel I've been in in 50 years!
Stayed 1 night in Feb 2023
Response from VINNY on 28 Feb 2023
SORRY FOR THE INCOMVENIENT YOU COULD COME TO THE OFFICE FOR HELP THANKS FOR STAYING AT MONTEREY INN

10/10 Excellent

Stacie

Travelled with family
Liked: Property conditions & facilities
The lady that helped me check in was friendly and help out a lot. Made sure we understood rules and where things where.
Stayed 1 night in Feb 2023
Response from VINNY on 27 Feb 2023
Thank you for staying with monterey inn

8/10 Good

Don

Stayed 1 night in Feb 2023
Response from vinny on 26 Feb 2023
THANKS FOR STAYING AT MONTEREY INN

10/10 Excellent

Irina

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a cheap motel, but really clean and nice for the price. No bad smells or so. The outside seating area is nice and cosy. I was surprised by the breakfast - it had snacks, instant oatmeal, even fresh fruit and boiled eggs!
Stayed 1 night in Feb 2023
Response from VINCE on 3 Mar 2023
Thanks for staying at Monterey inn

2/10 Terrible

Dawn

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT STAY HERE!!! This was the absolute WORST hotel my family has ever stayed in! The beds were like trying to sleep on a bag of rocks. The room was so dirty and trashy we were genuinely afraid we would get bed bugs. The neighborhood was so seedy that we didn’t dare leave the hotel. Absolutely worst hotel!!!!
Stayed 1 night in Feb 2023
Response from VINNY on 18 Feb 2023
SORRY FORTHE INCONENIENT THANKS FOR STAYING WITH US

2/10 Terrible

Cindy

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay at many hotels and have never experienced a hotel in such a terrible state. I appreciated being contacted by the front desk staff to be alerted to the fact there is no-one at the from desk after 8pm and that my door key would be in a lock box on the front door. Unfortunately, everything else was terrible: *No chain lock on my door (only the simple in-handle lock) *The heater was broken and only a light blanket on bed * Room and hallways were unclean * Parking my brand new car on the dark, warehouse-laden street was not safe as my car stuck out like a sore thumb It was late (10pm) and I called several hotels before being able to find an alternative place to stay. This hotel does not warrant a 6.3 rating. My guess is Bots are rating it. It was a very stressful experience for me, a single, professional, 65 year old woman, after a long days work.
Stayed 1 night in Jan 2023
Response from vinny on 28 Jan 2023
Tnanks for let us knowand thank you for your stay at monterey inn hotel

10/10 Excellent

Danielle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My boyfriend and I wanted to get away for the holiday and we booked last minute and we found this gem Ruby was amazing so helpful the place was cozy and charming and it had a stove to cook !! I'll definitely be back thanks Ruby & The Monterey staff!!
Response from VINCE on 7 Jan 2023
Thanks for staying with us at Monterey inn hotel

10/10 Excellent

Richard

Stayed 1 night in Dec 2022

2/10 Terrible

Geneva

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst place ever do not go there!
Stayed 1 night in Dec 2022
Response from vince on 13 Dec 2022
sorry for the inconvenient

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2022

6/10 Okay

Helena, Brooklyn

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Inexpensive lodging close to the cruise terminal.
Stayed 1 night in Nov 2022
Response from Vince on 27 Nov 2022
thanks for staying at monterey inn

4/10 Poor

Nina

Travelled with family
Disliked: Cleanliness, property conditions & facilities
There where crockroaches in the room.The hotel is very old.
Stayed 1 night in Nov 2022
Response from vince on 14 Nov 2022
sorry we are looking forward to help you better next time

10/10 Excellent

Masahiro

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staffs were so nice. Quiet place, inside is so safe, I highly recommend my friend to stay here!
Stayed 2 nights in Nov 2022
Response from VINCE on 12 Nov 2022
THANKS WITH STAYING AT MONTEREY INN HOTEL

8/10 Good

Tyler

Liked: Cleanliness, staff & service
The room smelt like cat poop
Stayed 1 night in Nov 2022
Response from VINCE on 12 Nov 2022
THANKS FOR STAYING WITH US WE WILL WORK IN THIS MANNER TO MAKE THE ROOM SMELL BETTER

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
Safety
Safety is an issue at this place Not a good area to stay at
Stayed 2 nights in Oct 2022
Response from VINCE on 31 Oct 2022
thanks for staying at Monterey inn

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
i had a six day stay no one swept. offered me a linen change, dumped garbage. did not ftnd out till day 5 i was on my own. I complained about the bugs on day 2. He sprayed but it did no good. He lied about his location I had to lyft every time I needed to go to the convention center. I was promised a 15-20 min walk. I was isolated from all tthe resources for a decent vacation. I needed to do laundry on sat. no quarer machine & he did not keep at desk. I was on my own. Wait is all I heard.. The place did noty look like the pictures. no where near exercise equipment.. I still got no confirm mation about the $100.00 room deposit he did or did not take off my card.. no signs in laudry about cost of dryer or to wash. Do noty use this resource.
Stayed 6 nights in Oct 2022
Response from vince on 26 Oct 2022
sorry for the inconvenient you got GPS and you don't know how to use it , we explained to you first you came here that we don't go to your room at all for your personal privacy , and what ever you need you have to come to the office and ask for so we can help i tried to help you more than i can thanks anyway

8/10 Good

Karina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay. Everyone was warm and welcoming and were quick to address any concerns.
Stayed 4 nights in Oct 2022
Response from vince on 13 Oct 2022
Thanks for staying with us

2/10 Terrible

Dalia

Disliked: Staff & service, amenities, property conditions & facilities
Everything was terrible
Stayed 5 nights in Oct 2022
Response from vince on 13 Oct 2022
sorry to hear that from youbut you had lots of traffic in your room we will work on that matter soon to make things better but you should be specific on that thanks

6/10 Okay

Martha

Travelled with pets
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The gentleman upon check in was super nice! The place looked clean but very old stove and there were spider webs in the restroom and hiding stains that needs to be clean out! There was no hot or cold water to shower. The area were the motel is very quiet There is no elevator
Stayed 1 night in Oct 2022
Response from vince on 10 Oct 2022
thanks but you could come to the office and ask about the water and anything else to help you in that matter you talked about and we have hot and cold water but you didn't have time to check on them.and you got the spider with you looking forward to make things working fineand sorry for your lies about your 2 dogs you got them with you without telling us thanks

8/10 Good

Illeana

Stayed 1 night in Sep 2022
Response from Queen on 15 Sept 2022
THANK YOU FOR YOUR STAY

10/10 Excellent

Shirlee, Seattle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The history of the building and the affordability of the rooms is the reason we chose to stay here. The host, Queen, made our stay even better than we anticipated because she was amazingly accommodating, communicative and so warm and friendly. Even though the building is in a predominantly industrial area we were glad we stayed there because it was quiet and provided a great night's rest.
Stayed 1 night in Aug 2022
Response from Queen on 27 Aug 2022
THANK YOU SO MUCH FOR YOUR PATRONAGE, IT WAS MORE THAN A PLEASURE BEING YOUR HOST DURING YOUR STAY! THANK YOU FOR A GREAT REVIEW WE LOOK FORWARD TO YOUR NEXT VISIT HERE AT THE MONTEREY INN!

10/10 Excellent

Nathalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love it!!!
Very impressed, well maintained,excellent staff and spacious room. Is definitely a place that I will come back.
Stayed 1 night in Aug 2022
Response from Queen on 21 Aug 2022
Thank you, we look forward to your next stay!

10/10 Excellent

Mohammed

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You get your money's worth
Very basic no thrills. Clean and efficient with kitchenette if you like making your own meals. It was great fit for my budget
Stayed 2 nights in Aug 2022
Response from Queen on 19 Aug 2022
Thank you for your stay and when you are back in town come again and see the additional improvements being made! We appreciate your feedback!

8/10 Good

Anet

Stayed 1 night in Aug 2022
Response from Queen on 19 Aug 2022
Thank you for your stay and when you are back in town come again and see the additional improvements being made! We appreciate your feedback!

10/10 Excellent

Marion

Liked: Cleanliness, staff & service, property conditions & facilities
Even though we didnt end up staying i just want to say the woman that assisted us when we arrived was so incredibly nice and inviting. You have a gem on your hands. Ive veen working in hotels for years and its hard to find someone that is not jaded from the industry. Hold onto that woman, shes a keeper. ❤️
Stayed 1 night in Aug 2022

2/10 Terrible

Vertie

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property was in a dangerous neighborhood and i felt uncomfortable leaving my car in the parking lot. It is a roach motel. I qould not recommend and i would not stay again.
Stayed 1 night in Jul 2022
Response from Queen on 4 Aug 2022
We apologize for any inconvenience you may have experienced at The Monterey Inn, we make every effort to accommodate all our guest which is why we allow our guest to park in the gated area, sorry that accommodation was not sufficient, if made aware we would have moved up another unit if you were not satisfied. Again sorry for inconvenience! Management

6/10 Okay

Eric

Stayed 1 night in Jul 2022
Response from Vince on 31 Jul 2022
Thanks for staying at Monterey inn

10/10 Excellent

shintia

Liked: Staff & service, room comfort
In the. Morning i have to catch one bugs cockroach. In thr afternoon i catch one bug like a butterfly but is not ... Bed is good.... No air conditioner....
Stayed 1 night in Jul 2022

10/10 Excellent

Randy

Travelled with family
Liked: Cleanliness, staff & service, amenities
somewhat sketchy neigborhood, with people sleeping in cars outside the hotel. But owner made sure I was able to get in even when I forgot to let him know about late check in. Room was nice
Stayed 1 night in Jul 2022
Response from VINCE on 27 Jul 2022
THANKS FOR STAYING WITH US

8/10 Good

Laura

Liked: Cleanliness, staff & service
The place was alright, staff was welcoming.
Stayed 1 night in Jul 2022
Response from VINCE on 24 Jul 2022
THANKS FOR STAYING WITH US

2/10 Terrible

Marvis

Travelled with family
No parking or elevators....
Stayed 1 night in Jul 2022
Response from vinny on 23 Jul 2022
our hotel is historical you should read better before you book our advertisement said no access to wheelchair and free parking on the street even you didn't come here to check with us and your booking was cancelled already with no charge thanks

2/10 Terrible

Brandon

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel experience i have ever had.
Ants and roaches in the room. No hot water in the shower. Ceiling fan only worked if the light was left on Supposed to be a kitchenette which would consist of a stove in the room but there was not microwave barely worked. Ad said there would be free breakfast but there was none.
Stayed 1 night in Jul 2022
Response from vinny on 19 Jul 2022
remember we are by the port and roaches are coming from outside we do work our best to keep the place clean and about the breakfast we didn't advertise we had .about the stove we had electrical cooktop was under the kitchen sink you should come to the office and ask what you need we could change your room to make you more comfortable anyway we take your remarks under our considerations to take care of the problem you face to be solved for the future stays thanks for staying with us

4/10 Poor

Arunkumar Murugendrappa

Stayed 2 nights in Jul 2022

2/10 Terrible

Terry

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was a mess. It was very dirty and not kept up. The person at the front desk did not know what he was doing.
Stayed 1 night in Jun 2022
Response from vince on 1 Jul 2022
hello but you didn't stay at the hotel at all how did you know that the hotel is mess the hotel is very clean but you didn't like historical place

8/10 Good

Parker

Travelled with group
Liked: Staff & service, room comfort
Nice stay!
For the price and location I had no complaints! Got an early check-in easily and the process was all quick.
Stayed 1 night in Jun 2022
Response from Vince on 28 Jun 2022
Thank you for staying at Monterey inn Hotel We hope to see you again

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022
Response from VINCE on 17 Jun 2022
Thanks for staying with us

2/10 Terrible

Jose

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Got bit by bed bugs. Unsafe location. Noisy guests. Smell of cigarette smoke. Not recommend.
Stayed 1 night in Jun 2022
Response from VINCE on 16 Jun 2022
SORRY TO HEAR THAT WHICH ROOM YOU WERE INN TO GO AND LOOK WHAT WAS WRONG

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
The manager, Vincent, is a star employee. Very accommodating, helpful and friendly.
Stayed 1 night in May 2022
Response from VINCE on 11 Jun 2022
THANK YOU

2/10 Terrible

irma

Stayed 1 night in Apr 2022

8/10 Good

Gordon

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Late check-in accommodated well. Nice tile work. Room 15 shower handle fell off. Towel racks pulling out of wall. Wasn't one of their better rooms.
Stayed 1 night in Feb 2022
Response from vince on 9 Mar 2022
THANKS FOR STAYING WITH US LOOKING FORWARD TO SERVE YOU BETTER NEXT TIME

8/10 Good

Francis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was perfect for a single guy who needed a room last minute. Def appreciate the ease in booking it.
Stayed 1 night in Oct 2021
Response from vince on 23 Nov 2021
THNKS FOR STAYING WITH US

2/10 Terrible

Kevin

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I got bit by bed bugs here.
Stayed 1 night in Sep 2021
Response from vince on 1 Oct 2021
faulty statement

2/10 Terrible

Verified traveller

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Was not as described! It was filthy and unsafe! My room door knob was broken off
Stayed 3 nights in Aug 2021
Response from vince on 28 Aug 2021
thanks for staying with us

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021
Response from vince on 3 Jul 2021
Thanks for staying at Monterey inn hotel

8/10 Good

Wilson

Stayed 1 night in Jun 2021
Response from vince on 1 Jul 2021
thanks for staying with us

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2021
Response from vince on 3 Jul 2021
Thanks for staying with us