Beach

Reviews of The Anza - A Calabasas Hotel

3.5 out of 5
The Anza - A Calabasas Hotel
23627 Calabasas Rd, Calabasas, CA

Reviews

8.0

Very good

Rating 10 - Excellent. 454 out of 1004 reviews" "
Rating 8 - Good. 252 out of 1004 reviews" "
Rating 6 - Okay. 123 out of 1004 reviews" "
Rating 4 - Poor. 98 out of 1004 reviews" "
Rating 2 - Terrible. 77 out of 1004 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Stan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is nicely placed next to a shopping center. Supplies and activities available.
Stayed 2 nights in Apr 2024

2/10 Terrible

Joel, San Ramon

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Location. Renovated. Didn’t like noisy rooms by highway which staff would not change.
Stayed 2 nights in Apr 2024

4/10 Poor

Joshua

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024

4/10 Poor

Jakelyn

Travelled with family
Th
Stayed 1 night in Apr 2024
Response from Customer Service on 30 Apr 2024
We appreciate the feedback, Jakelyn.We're disappointed to hear you were dissatisfied with your recent stay. We hope you'll give us another opportunity to provide you with the quality service in which we pride ourselves.

10/10 Excellent

Teresa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay, nice big rooms.
Stayed 1 night in Apr 2024
Response from Customer Service on 20 Apr 2024
Teresa, it's wonderful to hear that you had a pleasant stay at The Anza A Calabasas Hotel. We are glad to know you appreciated our spacious rooms. We strive to offer comfortable and inviting accommodations and it seems we hit the mark during your visit. We look forward to welcoming you back for another enjoyable stay in the future.

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second time staying at the Anza Hotel and I liked how friendly the staff was and how they remodeled so everything looked great.
Stayed 5 nights in Apr 2024
Response from Customer Service on 18 Apr 2024
Andrea, it's wonderful to hear about your return visit to The Anza A Calabasas Hotel. It's pleasing to know that our team members' friendliness left an impression, and that our recent renovations met your expectations. We truly appreciate your positive feedback and look forward to welcoming you back for a third visit in the future.

8/10 Good

Ashley

Liked: Staff & service, amenities, property conditions & facilities
Staff was incredibly friendly and helpful. The area is very cute and lots of things nearby to see and do. LOVE the robot who delivers things to your room! :D A little noisy but that's equally the fault of the other guests...
Stayed 3 nights in Apr 2024
Response from Customer Service on 16 Apr 2024
Ashley, your kind words about the friendliness and helpfulness of our team members at The Anza A Calabasas Hotel are truly appreciated. We're delighted you enjoyed our appealing location and our unique robot room delivery feature. Regarding your concern about noise, please know that we are always eager to do what we can to ensure the comfort of our guests. Looking forward to welcoming you back soon.

2/10 Terrible

steven

Business traveller
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The air conditioning didn’t work; the coffee machine didn’t work; the computer didn’t work at checkout; the parking lot was full! Just awful
Stayed 1 night in Apr 2024
Response from Customer Service on 16 Apr 2024
Steven, we regret to hear about the difficulties you encountered during your stay. It's disappointing when services like air conditioning, our in-room coffee facilities, and the check-out process can't meet expectations. We understand the inconvenience a crowded parking lot can cause. Rest assured, we're dedicated to enhancing every aspect of our guests' experience and thank you for highlighting these important areas for improvement.

2/10 Terrible

Diana

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Customer Service on 15 Apr 2024
We appreciate the feedback, Diana.It's unfortunate you had such challenges during your time with us. We regret that we couldn't provide you with a perfect experience. We do hope you give us another opportunity to demonstrate the high standard of service we're accustomed to providing.

8/10 Good

Zenon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area, hotel seemed ok
Stayed 2 nights in Apr 2024
Response from Customer Service on 17 Apr 2024
Zenon, thank you for sharing your thoughts. We are pleased to know that you found the location of The Anza A Calabasas Hotel to your liking. Your feedback is much appreciated and will help us continue to improve. We look forward to welcoming you back in the future.

10/10 Excellent

Dora

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is in a nice and convenient area. Staff was very kind, professional and friendly.
Stayed 3 nights in Apr 2024
Response from Customer Service on 12 Apr 2024
Dora, thank you for your kind words. It's wonderful to hear that you appreciated The Anza A Calabasas Hotel's location and found our team members to be kind, professional, and accommodating. We hope to have yet another opportunity to serve you in the future.

8/10 Good

Zahira

Travelled with family and small children
Liked: Cleanliness, staff & service
Expected nicer. It looked like transients lived there.
Stayed 1 night in Apr 2024
Response from Customer Service on 10 Apr 2024
Zahira, it's disheartening to hear that your stay did not meet your expectations. Our aim is to provide a welcoming environment for all guests and we're saddened this wasn't your experience. It is crucial for us to understand and investigate such concerns closely. We appreciate your feedback and will utilize it to improve guest satisfaction. Thank you.

6/10 Okay

Maribel, Pasadena

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
At night some guests on our floor were making a lot of noise. Someone tried to open our door thinking it was their room.
Stayed 1 night in Apr 2024
Response from Customer Service on 9 Apr 2024
Maribel, it seems like your experience was affected by a noisy environment and misunderstandings in the hallway. Your comfort and peace of mind are our top priority, and we certainly understand how this could have impacted your stay. We encourage guests to notify our team about any concerns during their stay so we may be able to resolve them immediately. Your feedback has been noted, and we will ensure our team takes steps to improve the experience for our future guests. Thank you for your understanding.

6/10 Okay

Jeffrey

Stayed 2 nights in Mar 2024
Response from Customer Service on 24 Apr 2024
Jeffrey, thank you for taking the time to rate your stay at The Anza A Calabasas Hotel. We strive to offer all our guests a positive experience, so we would appreciate hearing more about your stay and areas where we could improve. We look forward to receiving your valuable feedback.

10/10 Excellent

GICELA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on 21 Apr 2024
Thank you for the fantastic rating, Gicela!It's outstanding you had such a wonderful experience at The Anza A Calabasas Hotel. We care about the satisfaction of our guests. We can't wait to see you again soon!

8/10 Good

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We loved staying at The Anza. The property and hotel had charming and it smelled really good. The rooms were peaceful and spacious. When replacing toiletries in the room, staff would benefit from a checklist to be sure they have everything. Also, we loved the coffee and food place in the hotel and would have loved if it was open longer. We had a great stay and cannot wait to go back!
Stayed 3 nights in Mar 2024
Response from Customer Service on 31 Mar 2024
Joseph, it's warming to know you loved your stay at The Anza A Calabasas Hotel. We can sense your fondness for our aromatic and inviting atmosphere as well as our roomy, serene accommodations. Your suggestion about ensuring all toiletries are fully restocked is valuable and we'll certainly consider a system to improve this. It's also great to hear you enjoyed our on-site dining options; we'll look into extending their hours in the future. We eagerly await your next visit!

10/10 Excellent

Rajat

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property
Stayed 1 night in Mar 2024
Response from Customer Service on 27 Mar 2024
Rajat, thank you for your review. It's wonderful to hear you appreciated The Anza A Calabasas Hotel. We're thrilled you had a pleasant stay and look forward to welcoming you back in the future.

4/10 Poor

Tanya, Parkville

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Location is excellent. Property was subpar. AC didnt work in our room. Neither did the telephone. Unable to call front desk, unless using my cell phone. Restaurant out of food. Dont believe I will go back. Cambria will get my business.
Stayed 2 nights in Mar 2024
Response from Customer Service on 26 Mar 2024
Tanya, we appreciate your feedback. It's unfortunate to know you faced issues with room amenities and our restaurant service. Please know we strive to ensure comfort and satisfaction, so we kindly ask that in the future you notify management of any issues so that they may be resolved immediately. In light of your feedback, we'll focus on improving these areas. We hope you'll reconsider and offer us a chance to serve you better in the future.

8/10 Good

Thomas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location in Calabasas for business.
Stayed 1 night in Mar 2024
Response from Customer Service on 26 Mar 2024
Thomas, thank you for taking the time to share your experience. It's wonderful that the Anza A Calabasas Hotel's prime location was advantageous for your business needs. We look forward to the opportunity to host you again in the future. Safe travels!

6/10 Okay

Maria

Disliked: Cleanliness
Bellman not available, staff not nicest , but front office swell for check-in process.
Response from Customer Service on 24 Mar 2024
Maria, we appreciate your valuable feedback about your check-in experience. We're pleased to know that the process was smooth for you. However, we regret any inconveniences you faced regarding the availability of our bellman and other interactions. We continually strive to improve our guest experiences, and your insights are crucial in that process. We hope to have the chance to serve you better in the future.

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on 8 Apr 2024
Cheryl, it's terrific to see that you've had a 5-star experience at The Anza A Calabasas Hotel. We're thrilled to know that we've met your expectations and we look forward to providing you with the same level of excellence in the future! Thank you for choosing us.

10/10 Excellent

Heidi L

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice! Comforting beds!
Stayed 5 nights in Mar 2024
Response from Customer Service on 17 Mar 2024
Heidi, thank you for your wonderful feedback! We're thrilled you had such a relaxing stay at The Anza A Calabasas Hotel. The comfort and satisfaction of our guests are always our top priorities. Happy to know our cozy beds contributed to your enjoyable experience. We hope to welcome you back in the future for another pleasant stay.

4/10 Poor

Nitzan

Disliked: Cleanliness, staff & service, amenities
Stayed 4 nights in Mar 2024
Response from Customer Service on 3 Apr 2024
Nitzan, although there is no specific feedback given alongside the rating, your score indicates that your stay didn't meet expectations. It's disappointing to know this, and we would appreciate the opportunity to learn more about any issues encountered during your stay. Insights from guests like you greatly aid us in making necessary improvements. We hope for the chance to deliver a better experience should you choose to visit us in the future.

4/10 Poor

Aubrey

Travelled with partner
Liked: Staff & service
Lots of stuff in room is broken or run down. The AC wasn’t working and window doesn’t open, so it was very stuffy. You have to pay $15 a night for parking. Staff is kind of hard to get a hold of as well. It’s next to shopping which is nice
Response from Customer Service on 14 Mar 2024
Aubrey, we're disheartened to read about your experience. It's regrettable that some features of your room did not meet the standards we strive to maintain, and in particular that you found the room's ventilation unsatisfactory. The additional fee you mentioned for parking is an industry standard to maintain the lot's upkeep and security. We're glad you found our location near shopping centers beneficial, and we hope to improve upon your impressions of our team's accessibility. We appreciate your feedback and will use it to refine aspects of our service. We trust you will give us a chance to provide a better experience on your next visit.

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cozy, nice amenities, clean, attractive, and comfortable for a great price point. Gym area could use a touch of paint, but not a big deal.
Stayed 3 nights in Mar 2024
Response from Customer Service on 14 Mar 2024
Jennifer, it's wonderful to hear you appreciated The Anza A Calabasas Hotel's comfort, cleanliness, enticing amenities, and affordability. Your feedback about the gym area needing a bit of cosmetic enhancement is noted, and we continually strive for overall improvement. Thank you again for your positive feedback and we look forward to having you stay with us again in the future.

10/10 Excellent

F.

Liked: Cleanliness, staff & service, property conditions & facilities
Such a respite from the craziness that has become our world. We love this place!
Stayed 3 nights in Feb 2024
Response from Customer Service on 6 Mar 2024
F., it's heartwarming to read about your fondness for The Anza A Calabasas Hotel. We are glad to have offered a tranquil retreat amid life's chaos. We look forward to welcoming you back for more memorable experiences.

4/10 Poor

Juliana

Stayed 1 night in Mar 2024
Response from Customer Service on 5 Mar 2024
Juliana, we appreciate your feedback.We strive to offer our guests quality service and comfort. However, it's unfortunate that your stay with us was anything less than perfect. We'd love to see you again in the future to share a more positive experience with you.

10/10 Excellent

Lianna

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I felt safe with my family
Stayed 1 night in Feb 2024
Response from Customer Service on 23 Feb 2024
Lianna, it's wonderful to hear that you and your family felt secure during your stay at The Anza A Calabasas Hotel. It's always our priority to provide a comfortable and secure environment for our guests. We thank you for choosing us and hope to have the pleasure of welcoming you back in the future.

6/10 Okay

Rich

Liked: Cleanliness, staff & service, amenities
I really enjoyed the spacious rooms. I did not appreciate the nightly parking fees, and especially only finding out about those extra fees after I arrived.
Stayed 4 nights in Feb 2024
Response from Customer Service on 14 Feb 2024
Rich, thank you for sharing your experience. It's wonderful to know that the room area impressed you. However, we sincerely apologize for any inconvenience caused by the post-arrival communication regarding additional charges. Moving forward, we will make greater efforts to inform our guests about all costs upfront. We appreciate your candid feedback and hope for an opportunity to serve you better in the future.

10/10 Excellent

Ronald, sacramento

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Walking distance to dining, coffeeshops, shops and grocery stores. Our room was clean but the highlight of our stay was the tall, jovial and very friendly cleaning guy. He made not just us, I heard him interact with other guests, very welcome. Sadly I forgot to ask his name
Stayed 3 nights in Feb 2024
Response from Customer Service on 6 Feb 2024
Ronald, thank you for reviewing your visit at The Anza A Calabasas Hotel. We're thrilled you enjoyed our convenient location and found your room to be spotless. Your compliments about the cheerful and amicable demeanor of our cleaning colleague have also been noted. It's interactions like these that help create a warm and welcoming environment for our guests. We hope to see you again soon.

8/10 Good

Pam

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Could be a nice place.
The front desk was amazingly friendly and helpful. The beds were comfortable. The cleanliness needs some work. There were some unmentionables stashed under the bathroom sink area apparently left by a previous customer, our room was near the front lobby and there was a radio of some sort that was playing all night long. At first I thought it might have been a bar down the street, but it was on well past closing time. Parking was only $15 a night which compared to other places seemed reasonable. It is also walking distance to several places to eat. We have to go back next week and not sure if we will stay there again. We did let them know about the music and “presents” under the sink.
Stayed 1 night in Jan 2024
Response from Customer Service on 2 Feb 2024
Pam, it's pleasing to know you appreciated our friendly and helpful front desk and enjoyed the comfort of our beds at The Anza A Calabasas Hotel. We apologize for any disappointments concerning housekeeping as we always strive for clean and welcoming rooms. Regarding the continuous music from the radio, your feedback is being addressed to improve our guest's restful stay. We're glad you found our parking fees reasonable and loved the property's convenient location. Looking forward to giving you an even better experience if you choose to stay with us again. Your feedback was valued and action has been taken to correct the issues.

4/10 Poor

Mallory

Liked: Cleanliness, property conditions & facilities
The air conditioning in the room didn’t work - I had it on full blast and the room got *hotter* over the course of three hours. I tried calling the front desk and was on hold for ten minutes and no one picked up. I couldn’t sleep either night due to the heat. Additionally, the remote control for the tv wasn’t working. I couldn’t exit or return to menu or turn the volume down or even turn the tv off on the second night. I had to unplug the tv just to turn it off and go to sleep. Vert disappointed in it. It looks nice and is well-furnished and designed but the substance is poor.
Stayed 2 nights in Jan 2024
Response from Customer Service on 30 Jan 2024
Mallory, it is regrettable to hear about the issues you experienced with room temperature and television operation. We understand how crucial it is to maintain a comfortable environment and provide functional amenities. Our team strives to provide immediate assistance when contacted, and we apologize if your experience was different. We appreciate your feedback on the room design, but regret the overall experience did not meet your expectations. Your comments will be valuable in directing improvements where they are necessary.

10/10 Excellent

Diana, Eldon

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice Hotel! Friendly staff and clean.
Stayed 1 night in Jan 2024
Response from Customer Service on 29 Jan 2024
Diana, it's fantastic to hear you enjoyed your stay at The Anza A Calabasas Hotel! We're thrilled our team members made you feel welcome and that you found our property to be well-kept. We look forward to your next visit with us.

6/10 Okay

Heather

Liked: Cleanliness, staff & service
Staff and hotel are very nice, the guests…
The room is pleasant and clean. Trying to be stylish though one of the lamps has no real purpose. Overall comfortable with a little flair. The employees were all very friendly and nice, no issues with those working there. The other guests on the other hand… when we returned to the hotel after dinner, crossing past some rooms we had to deal with a cloud of marijuana that smelled terrible all the way to our room and managed to linger on our clothing. Around 11pm a large group of children ran down the hallway yelling and laughing. Luckily they simmered down in a few minutes. I think the guests here are just a little rowdy and not my personal preference.
Stayed 1 night in Jan 2024
Response from Customer Service on 22 Jan 2024
Heather, thank you for your balanced review. It's great to know that you found our rooms appealing and our team members to be approachable and friendly. In regards to the lamp, every aspect of our design is thoughtful, sometimes adding a touch of whimsy.Your feedback about certain disturbances gives us insight into areas where we may influence a more peaceful environment for all guests. Let us assure you, we hold high standards when it comes to the comportment of individuals in our establishment in order to provide a amicable ambiance. It's unfortunate to hear that there were instances during your stay didn't align with your preferences, and we're looking into measures to address the tranquility inside our premises.We would love for you to give us another chance to provide you a more harmonious experience.

6/10 Okay

BJ

Liked: Cleanliness, staff & service
The HVAC did not work properly. It would not heat past 68 degrees in January with outside temps in the 50's. The engineer came & said a component that worked the cold/heat was not working. He set it to heat only. He told me to give it 40 minutes to see if it warmed the room. It was able to get the temp to 72 degrees when set at 90 degrees. I could change rooms if it didn't work. I got an extra blanket, so will hope it holds during the night.
Stayed 1 night in Jan 2024
Response from Customer Service on 21 Jan 2024
BJ, we regret to hear that your room's temperature controls weren't operating to your satisfaction during your stay with us. It's indeed disappointing when the room isn't as warm and cozy as one would like. We appreciate your patience while our team members worked to help rectify this. We'll certainly aim to make your next stay more comfortable if you choose to visit us again.

8/10 Good

Justin

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is a good spot. I was traveling with my dog and the staff was great on all accounts. The room was very nice and bigger than most hotels that fall into the price range. It was a bit unclear when I got there where to take my dog for their bathroom breaks but there are a lot of places nearby. Overall a great place to stay.
Stayed 1 night in Jan 2024
Response from Customer Service on 13 Jan 2024
Justin, it's wonderful to hear that you and your furry friend enjoyed your stay at The Anza A Calabasas Hotel. We're thrilled our team members made you feel comfortable, and you appreciated the spaciousness of our rooms. We appreciate the feedback about areas we can make more apparent for pet owners like yourself. We look forward to providing another great stay for you in the future.

10/10 Excellent

Anna

Stayed 1 night in Jan 2024
Response from Customer Service on 14 Jan 2024
Thank you for taking the time to leave this wonderful rating, Anna! We hope to see you again soon at The Anza A Calabasas Hotel so we can share yet another amazing experience!

10/10 Excellent

Kevork

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Dec 2023
Response from Customer Service on 13 Jan 2024
Kevork, we're thrilled you had a five-star experience at The Anza A Calabasas Hotel. We appreciate the support and look forward to your future visits. Thank you for choosing our hotel and for the wonderful rating.

8/10 Good

Salim

Liked: Cleanliness, staff & service, room comfort
Anza
Location is unbeatable, and the staff is very friendly. The hotel is clean and rooms are very large with comfortable beddings and furniture. The shower water pressure is very weak, and the bathroom could use a little renovation.
Stayed 5 nights in Jan 2024
Response from Customer Service on 9 Jan 2024
Salim, it's great to hear that the prime location and spacious rooms at The Anza A Calabasas Hotel met your expectations and we appreciate your recognition for our colleagues' friendliness. Regarding the aspects of your stay that could be improved, your feedback on the water pressure in the showers as well as the condition of the bathrooms has been noted. This will certainly guide our focus during future renovations. Thank you for your balanced review, and we look forward to welcoming you back soon for an even more satisfying experience.

8/10 Good

Horacio

Stayed 2 nights in Jan 2024
Response from Customer Service on 9 Jan 2024
Horacio, it's heartening to see your four-star rating for The Anza A Calabasas Hotel. We're thrilled that you had a pleasant experience and we look forward to welcoming you back. Thank you for taking the time to rate us.

6/10 Okay

Kimberly

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Customer Service on 4 Jan 2024
Kimberly, your feedback is greatly appreciated, even when words are not shared. Understanding your stay was average, we see room for improvement. Your input is valuable in helping us strive for excellence. We hope to have the opportunity to elevate your experience during a future stay.

2/10 Terrible

Martha, PALMDALE

Stayed 2 nights in Dec 2023
Response from Customer Service on 23 Jan 2024
Thank you for sharing your feedback, Martha.We regret that your experience with us was anything less than ideal as we strive to provide our guests with only the most enjoyable of visits. We hope you'll give us another opportunity to provide you with the high caliber service our guests are accustomed to.

2/10 Terrible

Luke

Stayed 7 nights in Dec 2023
Response from Customer Service on 22 Jan 2024
We appreciate the feedback, Luke.It's disheartening that we couldn't exceed your expectations and offer you the most positive experience possible. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was very clean and the pool area fantastic . Staff were so friendly
Stayed 2 nights in Dec 2023
Response from Customer Service on 1 Jan 2024
Nicholas, it's great to hear that you appreciated the cleanliness of The Anza A Calabasas Hotel, as well as our wonderful pool area. We're especially glad that our team members left a positive impression on you with their friendliness. We hope to welcome you back in the near future.

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was very nice, clean, comfortable, and the staff was very friendly.
Stayed 4 nights in Dec 2023
Response from Customer Service on 1 Jan 2024
Maria, thank you for sharing your experience at The Anza A Calabasas Hotel. We're delighted to hear that you found our hotel to your liking and appreciated the cleanliness and comfort that we strive to provide. Also, we're glad to know that our team members' friendliness stood out to you. We look forward to welcoming you back for another enjoyable stay.

4/10 Poor

denise

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super noisy. No bar , no restaurant as advertised. Streaming terrible.
Stayed 4 nights in Dec 2023
Response from Customer Service on 28 Dec 2023
Denise, we're truly sorry to hear that your stay did not meet your expectations. We understand the noise level was not ideal and you had trouble with streaming services. Additionally, we regret any confusion regarding on-site dining options. While we constantly strive to ensure accurate representation of our amenities, your observations are a great help. Your feedback is invaluable and will be taken into account as we work towards improving. Thanks for bringing these matters to our attention.

10/10 Excellent

Maria Victoria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location
Stayed 1 night in Dec 2023
Response from Customer Service on 25 Jan 2024
Maria Victoria, we're thrilled to know that you appreciated The Anza A Calabasas Hotel's convenient location. We look forward to welcoming you back on your next visit.

10/10 Excellent

Warren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on 25 Dec 2023
Thank you for this excellent rating, Warren!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at The Anza A Calabasas Hotel! We'd love to host you again someday for yet another unforgettable visit.

8/10 Good

Melissa

Stayed 4 nights in Dec 2023
Response from Customer Service on 21 Dec 2023
Melissa, thank you for your rating following your stay at The Anza A Calabasas Hotel. We appreciate your feedback and are glad to know your experience was largely positive. Looking forward to seeing you again in the future.

10/10 Excellent

Joshua

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Customer Service on 20 Dec 2023
Joshua, it’s wonderful to see that you had a top-quality experience at The Anza A Calabasas Hotel! We're truly grateful for your rating and we hope that you will stay with us again in the future.