Los Arenales Holidays

The hotel's location is fantastic, but it is uncomfortable no matter how you put it. They have different hallways with a set of 8 capsules per hallway. We got hallway #4 capsule #30, at least it was the bottom capsule. Each hallway has a private bathroom for the hallway plus there is communal bathrooms after all the hallways. Next to our room is a closet with an electronic lock to put your luggage. Inside the capsule you have a mirror and TV. You can't control the temperature yourself, only the air flow and if it's cold or hot you have to tell the front to adjust it for you and the other 7 capsules. In order to take a shower you have to (kind of) make a mess inside your capsule or outside in front of everyone, because there is no other way. When we returned to the hotel that night somebody had a mess all over the floor and the place smelled like dirty laundry. This hotel is for 1 or maybe 2 nights, no more. The staff were very helpful and courteous, but it doesn't compensate for the lack of comfort. We stayed the first night, but moved to another hotel after that since it was a 5 days stay.

Loved the hotel!

Just a little outdated

The room was a double bit small but we coped nice room small balcony partial sea view pool and soa facilities all free staff helpful stone throw from a lovely beach and plenty off restaurants

I arrived to find out that my mobility needs were not met. Too far to walk from the elevator. I needed a walk in shower. The second room was okay but had a bathtub that I couldn't use. The next day they found a very nice room with a view close to the elevator and a shower. I am back to the hotel at around 11.00 in the evening. There was nothing to eat at all. I tried to book the sauna for the next day and they said that the charge is 16€ for one hour. I said that it doesn't list charges in the hotels. Com discription. I opened the app and showed it to him. In the meantime a man showed up and said that he was given a dirty room. The sheets were not changed and he was definitely not happy. The next day I went for my sauna and it was cold. I was told that the wrong time was given. This hotel caters to Spanish clientale. The front desk clerks barely were proficient in English. I told them that I was not happy and would be leaving one day early. They said that they will refund my money for one day. The money hasn't come to my account yet. I would not stay here again due to how isolated the hotel is, the lack of food after a certain hour, and the overall lack of consistency in customer service.