Los Portales Holidays

The property was well kept, and the staff was very friendly. I do wish the resort had a shuttle service for its guests to get them to and from the airport and to attractions on the island.

Not really what I was expecting, but not terrible or as bad as people make it to be. It does have pros and cons. I would categorize this place more as a hotel than a resort. Bar service was limited and there was no flow to the buffet nor was it labeled as to the areas where the kids food was at. Choices for kids were limited, same with the snack bar. Food was not terrible they do have to cater the seasoning of the food to the masses. The room we had was really nice and more spacious than I expected. I did get the romantic package to surprise my family and they did a great job with it! House keeping was not what was expected they did not come clean the room (despite hanging the sign on the door requesting it and speaking to the front desk) until our 3rd day (take out the trash mainly), toiletries and coffee pods were never replenished. It was Slightly confusing as to where the entertainment amd activities were which were also limited but I am going to assume its because they are still trying to find their rhythm after reopening. Live music was pretty good just need a surround sound ;). Parking was convenient, the area was nice with the shops and water activities. Experience overall was ok again i categorze it as a hotel not a resort in the traditional sense, it is not as bad as other people make ot out to be and there is is room for improvement but i will attribute it to theor reopening and are trying to find their groove and on being better staffed.

The property is beautiful and most the staff is very helpful. Loved the breakfast and dinner buffets. Location against the dunes is wonderful. I didn’t love that they expect the guest to pay extra for use of the in-room safe and the room gets a lot of noise from pool area, rooms above, hallways. So if you are light sleeper, this may not be your hotel.

Excellent location right close to the beach, promenade. Lovely grounds, swimming pools. Wonderful staff very friendly and polite. My gripe is that there was no free mineral water in room on arrival, were so in the fridge but chargeable. Also we had half board again no free complementary water. We had to purchase it. We have been to other hotel chains where they were not so stingy

The place was amazing. We would definitely return in the future. The cleanliness and quality of food and drink were top notch. The grounds and location to the boardwalk were one of the things that completed our trip.