Los Puertas Holidays

Loved the hotel!

Pros: • Location, location, location! If you want to be in the heart of old town, this property is perfect! • It's also beautifully decorated with lots of character and charm. We had a room on the top floor with multiple windows and Juliet balconies that offered tons of light and great views of the square below. • Spacious rooms with lots of storage (lots of shelves, hangers, etc.) • They provide beach towels and branded totes which were super helpful for beach days. • We had 2 AC units - 1 for each room - which work well and are so nice at the end of a long, hot day. Cons: • There were a few misses for the bathroom. For starters, it's in the middle of the room with frosted glass that doesn't offer a lot of privacy, so not ideal for families. • We were also never provided with hand soap, so we used body wash from the shower to wash our hands. No tissues either, so used toilet paper. Our bath towels day 1 were large and great but when housekeeping changed them, we got much smaller towels - even though we had them hanging on the hooks, implying not to replace them according to their sign. • There is never staff on site. This property feels more like an Airbnb. We were also contacted a few days before check-in and pressured to pay in advance which was not what we were expecting (Expedia booking was to pay on site), so we felt a bit uneasy about it. We reached out to Expedia to confirm the contact and request were legit before paying.