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"I prepaid for a room. Room wasn’t ready at check-in. We were told the lot was full and we had to figure something else out. Have a parking spot during a busy concert weekend is one of the reasons we picked to stay there. After the concert, waited 1.5 hours to get out of the garage we finally found a spot in. Went back to the hotel and was told they don’t have a room for us (supposedly because of a pipe issue, but more likely they overbooked). They offered us a room at another hotel that was 35 minutes away. At that point, we decided to just drive home (2.5 hours away). If this is the kind of customer service $415 a night buys, I think I’ll pass. I won’t be staying at a Graduate again. "

"Property was well maintained and staff was friendly and helpful. The room was clean but the pillows were very flat and uncomfortable."

"We like the stay, kids enjoyed the pool "

"Breakfast had many varieties, was nice and warm, eating area was roomy and very nice. Staff very helpful"

"Clean- great location. Staff was barely present is what it seemed like. The coffee sucks. Overall good place that is clean with comfy beds."

"it was a nice room with a nice shower. pocket door on bathroom did not allow for privacy while using the facilities "

"Beautiful hospital and a great location. They are super dog-friendly."

"It was very comfortable and pleasant. Our fur baby was with us and he seemed to have a comfortable and restful stay, as well. In the morning, we enjoyed walking around the area near the hotel. Breakfast area was clean, and the food was well-prepared. "

"This hotel is in dire need of a facelift. The furniture in my room featured chairs with peeling leatherette and the lighting was low power. The worse was the staff. The gentleman who checked me in was nice and polite, and when I asked for a late check out, he said no problem and said I had to check out by 2pm. This was perfect. However at 8:30AM, the phone rings and this shrill woman says we must vacate by 1pm. First off, thanks for waking up the whole family at 8:30am. Second, it’s not our fault the first staff member gave us a late check out. If she had simply called at a DECENT TIME and politely explained everything, this would have been fine. She was rude and unprofessional. I am unsure why she is in the hospitality business. "