Lourai Holidays

The hotel staff was very friendly and helpful. The rooms were extremely clean and well equipped. Additionally the hotel is in a great location close to the shops and restaurants. Thanks for the great stay

Super place, great staff

Great stay friendly staff spacious room and I liked that when I got home late there was someone that came out to the parking lot told me where to park and walked me inside

The hotel looks very nice from the outside and also in the pictures. The view is simply stunning and truly impressive. Unfortunately, the location is a bit inconvenient – there are no tavernas or attractions around. Although it is presented as a five-star hotel, in our opinion it is more like a 3.5-star standard. The food was often cold, very monotonous, and with little variety. There was no live cooking, not even at breakfast. The all-inclusive drinks were quite average, as expected, but the paid drinks at the bar were excellent – some of the best I have ever had. This hotel is not the right choice for people who want to explore Crete. It is rather for those who just want to pay for an all-inclusive stay, relax at the hotel, and do nothing else. The cleaning service was poor, and the sunbeds on the beach were dirty – something unacceptable for a five-star hotel. Everything seems like more as quantity rather then quality. On a positive note, Irina at the reception was absolutely fantastic and made our stay really enjoyable in terms of entertainment. Also, Maria at breakfast was very friendly and left us with a great impression. Overall, the hotel left us with a disappointing impression, and we definitely would not book it again.

The staff were absolutely lovely, helpful, friendly, and accommodating in every way. The rooms were clean and very comfortable. We felt like the staff got to know our family and were very kind and ready to answer any questions and help with anything. The property itself was beautiful and well maintained. They thought if everything, even a small robe and slippers for our daughter!