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Reviews of Sonesta Maho Beach All Inclusive Resort Casino & Spa

4 out of 5
Sonesta Maho Beach All Inclusive Resort Casino & Spa
1 Rhine Road, Maho Bay, Lowlands

Reviews

8.0

Very good

Rating 10 - Excellent. 685 out of 1581 reviews" "
Rating 8 - Good. 435 out of 1581 reviews" "
Rating 6 - Okay. 227 out of 1581 reviews" "
Rating 4 - Poor. 118 out of 1581 reviews" "
Rating 2 - Terrible. 116 out of 1581 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

JOSE L ROZAS AND MONIKA

Liked: Cleanliness, staff & service, property conditions & facilities
AZUL RESTAURANT IS THE BEST !!
Stayed 3 nights in Apr 2024
Response from Fiorela Richardson on 3 May 2024
Dear Jose L Rozas,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

6/10 Okay

David

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Overall stay was quiet and pleasant. This specific area doesn't get busy until after 8pm daily. So don't expect much during the day. Head to philipsburg for activities. The only downfall is the service and staff. They're very laid back and slow when it comes to service. Feels like an eternity to get your food served and yet alone to have a drink made at the bar.
Stayed 3 nights in Apr 2024
Response from Fiorela Richardson on 3 May 2024
Dear David,Greetings from the Sonesta Maho Beach Resort Casino and Spa. We regret to learn that we have missed the mark in exceeding some of your expectations. We appreciate your feedback as this enables us to improve our product and services provided. If you give us an opportunity to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.It was a pleasure to have you as our guest, and we look forward to welcoming you back soon.

8/10 Good

Ena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very clean , staff very friendly and helpful. Food and drinks excellent great entertainment
Stayed 3 nights in Apr 2024
Response from Fiorela Richardson on 3 May 2024
Dear Valued Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall great. All inclusive. Food options great. Huge buffet options. Drinks are brand name. For those who want to exercise there’s the gym plus every morning some activity. Walk, Pilates etc. water aerobics super fun. Music all day around pool. From beach area just a slight walk down a ramp to swim in ocean is the only thing But not big deal Ocean warm and beautiful. Town safe
Stayed 5 nights in Apr 2024
Response from Fiorela Richardson on 3 May 2024
Dear John,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

2/10 Terrible

Ava

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Trust me when I say do not stay at this hotel. The owner hasn’t been there since 2013, so imagine how disgusting the hotel is. Absolutely horrible. Stayed a week and was miserable everyday. Did not sleep- bed is like sleeping on a piece of hard wood floor. No chairs on the beach- not even a beach- tourists all over it huddled up taking videos of the planes. It’s literally on a road with cars. The pool liner is all coming up every inch of the pool- tripped on it multiple times. Bugs in my room. Tv didn’t work everyday. View was disgusting. Shower flooded every time I showered because of the design of it. Drinks horrible. Food horrible. I can go on and on and on. Do not pay money for this hotel trust me.
Stayed 6 nights in Apr 2024
Response from Fiorela Richardson on 3 May 2024
Dear Ava,Greetings from the Sonesta Maho Beach Resort Casino and Spa.We regret to learn that we have missed the mark in exceeding some of your expectations. We have made detailed notes of your comments and feedback, and rest assure that the information has been relayed and actioned by the relevant departments.It was a pleasure to have you as our guest, and we look forward to welcoming you back soon.

10/10 Excellent

Rafaelina Mercedes

Liked: Staff & service, property conditions & facilities
I really enjoyed the entire experience
Stayed 4 nights in Apr 2024
Response from Fiorela Richardson on 3 May 2024
Dear Rafaelina,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

8/10 Good

Jaeysen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Fiorela Richardson on 3 May 2024
Dear Jaeysen,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

4/10 Poor

Joyce

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great. The hotel was rundown, the staff was extremely unfriendly, the pool liner was sticking up so bad that we tripped on it every day, the beach was tiny and not easily accessible. The Palms restaurant was awful. The buffet was pretty good and we ate there most days for breakfast and lunch. The proximity to other locations was great, but I would stay in a different hotel next time.
Stayed 5 nights in Apr 2024
Response from Fiorela Richardson on 1 May 2024
Dear Joyce,Greetings from the Sonesta Maho Beach Resort Casino and Spa.We regret to learn that we have missed the mark in exceeding some of your expectations. We have made detailed notes of your comments and feedback, and rest assure that the information has been relayed and actioned by the relevant departments.It was a pleasure to have you as our guest, and we look forward to welcoming you back soon.

10/10 Excellent

Neionie Shelley

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach
Stayed 4 nights in Apr 2024
Response from Fiorela Richardson on 1 May 2024
Dear Neionie Shelley,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

10/10 Excellent

Barvins

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 4 nights in Apr 2024
Response from Fiorela Richardson on 1 May 2024
Dear Barvins,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food is 10/10. I ate soo much on this trip. The staff is also amazing. Everyone was very friendly. I forgot my coat and they made the process of getting it shipped back easy. I will definitely return here. Amazing experience.
Stayed 5 nights in Apr 2024
Response from Fiorela Richardson on 1 May 2024
Dear Jennifer,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

10/10 Excellent

carline

Travelled with partner
Such a beautiful and well kept property. Would definitely recommend. 5 stars
Stayed 6 nights in Apr 2024
Response from Fiorela Richardson on 1 May 2024
Dear Carline,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

8/10 Good

Kilsia J

Liked: Cleanliness, property conditions & facilities
For the most part, very nice stay and love the taste of the food….Loved that! I didn’t like when arrived and I went to the restaurant for lunch. I arrived at 3:30 at the restaurant and the Dominican girl didn’t welcome us. Instead, she sent us to the snack bar. She said the place was closed for food and in reality it was not the time. The place for lunch closes at 3:45. I said I was going to report her. And immediately she let us in for lunch. That was not nice at all. Thank you for having the place so clean.
Stayed 5 nights in Apr 2024
Response from Fiorela Richardson on 1 May 2024
Dear Kilsia J,Greetings from the Sonesta Maho Beach Resort, Casino, and Spa.Thank you for taking the time to share your experience with us during your recent stay. We are thrilled to learn that you had an amazing stay with us at Sonesta Maho Beach Resort, Casino, and Spa. We appreciate the recognition of our hard work.We invite you to share your experience on your booking agent platforms or Travel site.It was a pleasure to have you as our guest, and we look forward to welcoming you back soon

10/10 Excellent

Yajaira

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Fiorela Richardson on 1 May 2024
Dear Yajaira,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

6/10 Okay

Taylor

Liked: Property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Fiorela Richardson on 1 May 2024
Dear Taylor,Greetings from the Sonesta Maho Beach Resort Casino and Spa. We regret to learn that we have missed the mark in exceeding some of your expectations. We appreciate your feedback as this enables us to improve our product and services provided. If you give us an opportunity to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.It was a pleasure to have you as our guest, and we look forward to welcoming you back soon.

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Fiorela Richardson on 30 Apr 2024
Dear William,Greetings from the Sonesta Maho Beach Resort Casino and Spa. We regret to learn that we have missed the mark in exceeding some of your expectations. We appreciate your feedback as this enables us to improve our product and services provided. If you give us an opportunity to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.It was a pleasure to have you as our guest, and we look forward to welcoming you back soon.

6/10 Okay

Louchen Lera

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
Average stay. I was there for a week. Waited 3 days for staff to fix my leaking AC. Had to place towels down daily for the dripping water. On day 4, maintenance came and fixed the AC. Staff in buffet restaurant were not friendly. Only the greeter for the buffet and bartenders were friendly. The food is average.
Stayed 4 nights in Apr 2024
Response from Fiorela Richardson on 30 Apr 2024
Dear Louchen Lera,Greetings from the Sonesta Maho Beach Resort Casino and Spa. We regret to learn that we have missed the mark in exceeding some of your expectations. We appreciate your feedback as this enables us to improve our product and services provided. If you give us an opportunity to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.It was a pleasure to have you as our guest, and we look forward to welcoming you back soon.

6/10 Okay

Anita

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness
There are pros and cons with the party but let me start with the pros: beautiful beach, food was great and plenty of options for younger kids to eat , drinks were mediocre but nothing you wouldn't expect from an all-inclusive. Now the cons: customer service is just ok. There are just a few staff members who actually love their jobs and are great and others who are just plain nasty. Jorina front desk as I checked out just looked unfriendly and not even a " thank you I hope you enjoyed your stay". She took the towel cards and printed my receipt after I asked her for one and didn't say anything after that. Kennedy also gave my son a hard time going into the teen zone to play a little basketball (even though there was no one in there). It's a ridiculous policy to not allow kids to come in. I have a well behaved 6 year old who was bummed out. The kid's Beach Club is a babysitting club that also restricts kids from just coming in to play. Its more of a drop your kid off so parents can get drunk, I was not about to leave my kid. The kid's pool needs more maintenance and it smells moldy and dirty. The general pool is too deep for smaller kids to have fun so definitely not kid-friendly. Pool bartender I am not sure of his name but his attitude sucked. Please hire a more customer service oriented staff!
Stayed 5 nights in Apr 2024
Response from Fiorela Richardson on 30 Apr 2024
Dear Anita,Greetings from the Sonesta Maho Beach Resort Casino and Spa. We regret to learn that we have missed the mark in exceeding some of your expectations. We appreciate your feedback as this enables us to improve our product and services provided. If you give us an opportunity to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.It was a pleasure to have you as our guest, and we look forward to welcoming you back soon.

10/10 Excellent

Crystal

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There are not many resorts that I would visit again for various reasons but I would definitely come back here. The staff are truly friendly and accommodating. I had a great vacation here and look forward to returning when Sint Maarten upgrades their airport because standing on line for immigration in the heat is not it. This resort met all of my needs and I’m happy I chose it.
Stayed 4 nights in Apr 2024
Response from Fiorela Richardson on 27 Apr 2024
Dear Crystal,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

6/10 Okay

Matthew

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Food was just okay as there are a bunch of options to pick from. Breakfast buffet is the best thing. Biggest mistake was not booking ocean point abd staying away from all the kids. Room was really bad. AC did not work and we called someone up to check on it and even after he changed the temp still was not cold enough. Sheets were dirty as well as stains on the wall (not sure what they were) overall 7 out of 10. Would try the adults only ocean point if I ever came back
Stayed 4 nights in Apr 2024
Response from Fiorela Richardson on 27 Apr 2024
Dear Matthew,Greetings from the Sonesta Maho Beach Resort Casino and Spa. We regret to learn that we have missed the mark in exceeding some of your expectations. We appreciate your feedback as this enables us to improve our product and services provided. If you give us an opportunity to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.It was a pleasure to have you as our guest, and we look forward to welcoming you back soon.

10/10 Excellent

Julius S

Travelled with family
Great stay
Stayed 4 nights in Apr 2024
Response from Fiorela Richardson on 27 Apr 2024
Dear Julius S,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

6/10 Okay

Glenda

Room was not that clean, one of the day I stayed, I have to asked to clean it otherwise they would have not clean it Toilet bowl was black, apparently not well cleaned for months or years… I asked to be cleaned and they did but obviously you can tell they cleaned but it has been like for too long to be able to be cleaned at one time
Stayed 6 nights in Apr 2024
Response from Fiorela Richardson on 27 Apr 2024
Dear Glenda,Greetings from the Sonesta Maho Beach Resort Casino and Spa. We regret to learn that we have missed the mark in exceeding some of your expectations. We appreciate your feedback as this enables us to improve our product and services provided. If you give us an opportunity to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.It was a pleasure to have you as our guest, and we look forward to welcoming you back soon.

8/10 Good

Jermaine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Fiorela Richardson on 27 Apr 2024
Dear Jermaine,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

6/10 Okay

Crystalchannel Bernice, Gastonia

Disliked: Cleanliness
Stayed 5 nights in Apr 2024
Response from Fiorela Richardson on 27 Apr 2024
Dear Crystal Channel,Greetings from the Sonesta Maho Beach Resort Casino and Spa. We regret to learn that we have missed the mark in exceeding some of your expectations. We appreciate your feedback as this enables us to improve our product and services provided. If you give us an opportunity to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.It was a pleasure to have you as our guest, and we look forward to welcoming you back soon.

8/10 Good

Rohini

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I can visit the hotel again
Stayed 3 nights in Apr 2024
Response from Fiorela Richardson on 27 Apr 2024
Dear Rohini,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 4 nights in Apr 2024
Response from Fiorela Richardson on 23 Apr 2024
Dear Paul,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

2/10 Terrible

Pedro, North Plainfield

Travelled with family
Disliked: Amenities
The staff was absolutely horrible! Rude, disrespectful, and non accommodating. I will never recommend this resorts
Stayed 1 night in Apr 2024
Response from Fiorela Richardson on 23 Apr 2024
Dear Pedro,Greetings from the Sonesta Maho Beach Resort Casino and Spa.We regret to learn that we have missed the mark in exceeding some of your expectations. We have made detailed notes of your comments and feedback, and rest assure that the information has been relayed and actioned by the relevant departments.It was a pleasure to have you as our guest, and we look forward to welcoming you back soon.

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay and I hope to visit again soon
Stayed 4 nights in Apr 2024
Response from Fiorela Richardson on 23 Apr 2024
Dear Martin,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

6/10 Okay

Taramati

Travelled with family
We stayed in room 861, there is loud music across the street all night until 3 am
Stayed 3 nights in Apr 2024
Response from Fiorela Richardson on 23 Apr 2024
Dear TaramatiGreetings from the Sonesta Maho Beach Resort Casino and Spa. We regret to learn that we have missed the mark in exceeding some of your expectations. We appreciate your feedback as this enables us to improve our product and services provided. If you give us an opportunity to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.It was a pleasure to have you as our guest, and we look forward to welcoming you back soon.

10/10 Excellent

Sharne’

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay, very beautiful property with helpful staff. Loved our stay and had a good time.
Stayed 3 nights in Apr 2024
Response from Fiorela Richardson on 23 Apr 2024
Dear Sharne,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone is very friendly and make you feel comfortable
Stayed 4 nights in Apr 2024
Response from Fiorela Richardson on 24 Apr 2024
Dear William,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NA
Stayed 5 nights in Apr 2024
Response from Fiorela Richardson on 23 Apr 2024
Dear William,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

4/10 Poor

Nellie

Disliked: Cleanliness, staff & service, property conditions & facilities
There is a club attached to the hotel and the music is loud and it plays till 4 AM. The staff at the hotel we’re not helpful with the situation. The hotel is dirty, noisy, and poorly run. I do not recommend, strongly do not recommend!
Stayed 1 night in Apr 2024
Response from Fiorela Richardson on 23 Apr 2024
Dear Nellie,Greetings from the Sonesta Maho Beach Resort Casino and Spa.We regret to learn that we have missed the mark in exceeding some of your expectations. We have made detailed notes of your comments and feedback, and rest assure that the information has been relayed and actioned by the relevant departments.It was a pleasure to have you as our guest, and we look forward to welcoming you back soon.

6/10 Okay

Ashok

Business traveller
Liked: Cleanliness, amenities
Disliked: Staff & service
Staff could be friendlier. Had a room with a loud generator outside. No sleep.
Stayed 1 night in Apr 2024
Response from Fiorela Richardson on 23 Apr 2024
Dear Ashok,Greetings from the Sonesta Maho Beach Resort Casino and Spa. We regret to learn that we have missed the mark in exceeding some of your expectations. We appreciate your feedback as this enables us to improve our product and services provided. If you give us an opportunity to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.It was a pleasure to have you as our guest, and we look forward to welcoming you back soon.

2/10 Terrible

james

Disliked: Cleanliness, property conditions & facilities
Response from Fiorela Richardson on 23 Apr 2024
Dear James,Greetings from the Sonesta Maho Beach Resort Casino and Spa.We regret to learn that we have missed the mark in exceeding some of your expectations. We have made detailed notes of your comments and feedback, and rest assure that the information has been relayed and actioned by the relevant departments.It was a pleasure to have you as our guest, and we look forward to welcoming you back soon.

10/10 Excellent

Milyne

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing time for spring break , only thing I would say is that the pool needs to be redone after that I really have no complaints. My son and I enjoyed our stay .
Stayed 3 nights in Apr 2024
Response from Fiorela Richardson on 21 Apr 2024
Dear Milyne,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

10/10 Excellent

Dorel

Liked: Property conditions & facilities
Nice
Stayed 4 nights in Apr 2024
Response from Fiorela Richardson on 21 Apr 2024
Dear Dorel,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

8/10 Good

Missole

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything went well, the staffs are very nice and helpful. The only thing that I didn’t like, I went to eat with my children the employee took us to the table and never come back. We had the food to eat, but no ustensiles at the table, no water. I had to ask another employee to help me out.
Stayed 4 nights in Apr 2024
Response from Fiorela Richardson on 19 Apr 2024
Dear Missole,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

10/10 Excellent

Susan

Travelled with partner
Liked: Amenities, property conditions & facilities
Amazing hotel, friendly and helpful staff. Highly recommend this hotel
Stayed 4 nights in Apr 2024
Response from Fiorela Richardson on 19 Apr 2024
Dear Susan,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

6/10 Okay

Charron

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 3 nights in Apr 2024
Response from Fiorela Richardson on 1 May 2024
Dear Charron,Greetings from the Sonesta Maho Beach Resort Casino and Spa. We regret to learn that we have missed the mark in exceeding some of your expectations. We appreciate your feedback as this enables us to improve our product and services provided. If you give us an opportunity to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.It was a pleasure to have you as our guest, and we look forward to welcoming you back soon.

6/10 Okay

kerri

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Overall great experience, however I have heard St. Maarten is the friendly island this is not something we experienced at this resort. The staff seemed very dissatisfied, not super customer focused this is primarily in the buffet, the shops on sight and some of the bar tenders. Not what I was expecting and I heard from local guests (people who live on the island) not to rate my St.Maarten experience on this resort because it does not represent the st.Maarten people.
Stayed 7 nights in Apr 2024
Response from Fiorela Richardson on 21 Apr 2024
Dear Kerri,Greetings from the Sonesta Maho Beach Resort Casino and Spa. We regret to learn that we have missed the mark in exceeding some of your expectations. We appreciate your feedback as this enables us to improve our product and services provided. If you give us an opportunity to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.It was a pleasure to have you as our guest, and we look forward to welcoming you back soon.

10/10 Excellent

Tony

Liked: Cleanliness
Stayed 3 nights in Apr 2024
Response from Fiorela Richardson on 21 Apr 2024
Dear Tony,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

10/10 Excellent

Patrick

Travelled with family
Liked: Amenities
Good customer service. Excellent restaurants.
Stayed 2 nights in Apr 2024
Response from Fiorela Richardson on 19 Apr 2024
Dear Patrick,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

8/10 Good

Erin Kelly

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff could be more helpful friendly and engaging but other than that everything was nice
Stayed 2 nights in Apr 2024
Response from Fiorela Richardson on 19 Apr 2024
Dear Erin,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

10/10 Excellent

Juan Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Fiorela Richardson on 19 Apr 2024
Dear Juan Antonio,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

10/10 Excellent

Darius

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Club music down the street loud late 4am
Stayed 3 nights in Apr 2024
Response from Fiorela Richardson on 19 Apr 2024
Dear Darius,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

10/10 Excellent

Tawana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Fiorela Richardson on 19 Apr 2024
Dear Tawana,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

10/10 Excellent

Bruce Michael, Bernville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Too much noise was aloud in the pool area. Other than that it’s an amazing place to stay for vacation.
Stayed 7 nights in Apr 2024
Response from Fiorela Richardson on 17 Apr 2024
Dear Bruce Michael,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

10/10 Excellent

shatisha

Stayed 3 nights in Apr 2024
Response from Fiorela Richardson on 19 Apr 2024
Dear Shatisha,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

4/10 Poor

Arjanita

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Fiorela Richardson on 19 Apr 2024
Dear Arjanita,Greetings from the Sonesta Maho Beach Resort Casino and Spa.We regret to learn that we have missed the mark in exceeding some of your expectations. We have made detailed notes of your comments and feedback, and rest assure that the information has been relayed and actioned by the relevant departments.It was a pleasure to have you as our guest, and we look forward to welcoming you back soon.