Verified review
6/10 Okay
Konstantin
24 Aug 2026
Liked: Cleanliness, listing accuracy
Disliked: Check-in, communication
The apartment is conveniently located, well-equipped and clean. There is no A/C, which was transparently stated, but a large fan was provided and was very helpful. Unfortunately, the apartment had a bad smell and felt rather sparsely and impersonally furnished, lacking warmth and character. Also make sure to double-check your car’s dimensions before using the parking garage.
We were informed via WhatsApp only 45 minutes before our confirmed 3pm check-in that the apartment would not be ready until 4pm. As we were arriving with children, this was inconvenient. We were allowed to drop off our luggage at 3pm, but the apartment was only ready at 4:30pm. The cleaning lady was very nice and worked quickly and efficiently.
The instructions prominently state that checking out after 10am incurs an “EXTRA COST OF 50 CHF!!!”. I therefore thought it fair to request the same amount as compensation for the 90-minute delay. This was repeatedly declined; instead, we were offered a late check-out, which was of no use as we were leaving early.
Overall, I did not feel fairly treated and found the response rather inflexible. When booking at Expedia I only checked the total price. Later, I saw that the cleaning fee was 130€. I found this odd, but maybe I am not informed/experienced enough to judge this.
3/5 due to the smell, lack of warmth/character, and the handling of the delayed check-in.
Stayed 2 nights in Aug 2026