Luqa 2022 Holidays

The property is currently undergoing some renovations with the central lifts and as expected there is some noise which is ok. However with renovations comes plenty of dust and dirt which is quite obvious. The cleaners have made no attempt to clean the elevator floors or the lobbies. While the hotel offers a choice of 3 pools and the beach, no information is provided during checkin or within the room. There is a £50 minimum spend for the roof top pool which again wasn't advertised. Also if you have a city facing room that overlooks Hugos, the night clubs don't close until 5am and while the room and sound proof you can still hear people screaming. Overall though, the staff were very attentive and helpful throughout my stay.

The hotel itself was nice but what sets it apart is the staff that go above and beyond

Very polite and helpful staff. Always willing to go the extra mile. Property in great location - quiet and peaceful but not too far from the shops, bars etc. Only bad experience was being woken up at 4am by quarrelling couple. Having called reception who promised to send Security the same incident occurred the following morning. This happened to be my final day so no idea if the issue was resolved.

I was expecting more from the hotel of this standard - the leaking bath tub screen, the breakfast menu identical all week long, the room not cleaned for two days with cosmetics not replenished etc. We were offered complimentary coffee which in itself is a nice touch, as we were told to meet other guests - had it not been for the fact that it was the last day before departure.

Location and excellent staff. Couldn’t do enough!