Luz-Saint-Sauveur Holidays

Very confusing to get to rooms. If you take the wrong elevator you end up on disused meeting rooms. But parking was free and very convenient.

Résidence de Diane was a charming and cozy place to stay. The gardens were beautiful and gave us tropical vibes. Raphael at the front desk was super friendly and apologetic about not being able to put our large family in adjacent suites as requested. One of our rooms had to be switched and they could only give us the largest suite which turned out to be an upgrade, so we liked it. It had two bedrooms, a spacious living room, full kitchen, bathroom, laundry room (washer/dryer), 3 TVs, sunny deck with a table, chairs, and sunbrella, plus drying racks, perfect for our needs. The second suite was smaller but very cozy, townhouse-style with a mezzanine and its own little patio. We loved the AC as it was very hot, the natural light, nice breakfast buffet, friendly housekeeping, cool gym, and pool area with loungers. It’s close to a bus stop and walking distance to Lidl and nice dining options. A few things could be improved: the large suite was echoey and a bit bare (a rug would help!), the kitchen lacked basics like dish soap, sponge, paper towels, and cooking tools like spatulas or cooking spoons. Only one dishwasher pod and one dishcloth were provided. In-room coffee pods weren’t great and kinda hard to use. No pool towels, and the pool isn’t super kid-friendly, there’s no shallow end, and the deck could use some TLC. A playground on the premises would’ve been a great addition for families. Still, we enjoyed our stay and would happily return again!

Staff were awesome, ac worked properly. Would have liked slippers and housecoat as advertised for the junior suite. Also no lotion or hair conditioner.

Belle chambre propre, peut être un peu bruyant tout dépendant de vos voisins. À environ 35 minutes de marche de la gare, 30 minutes de la plaza du Capitole. Les environs immédiats de l’hôtel sont un peu moches mis à part le jardin tout près.

Except for the Check - in, check-out processes the stay and the room were good.