Standard Double or Twin Room, Balcony | Balcony
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Reviews of Jam Hotel Lviv Hnatyka

3.5 out of 5
Jam Hotel Lviv Hnatyka
Akademika Hnatyuka Street 6, Lviv

Reviews

8.8

Excellent

Rating 10 - Excellent. 30 out of 64 reviews" "
Rating 8 - Good. 29 out of 64 reviews" "
Rating 6 - Okay. 5 out of 64 reviews" "
Rating 4 - Poor. 0 out of 64 reviews" "
Rating 2 - Terrible. 0 out of 64 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

7.4/10

Amenities

8.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

8/10 Good

Valeriia

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 4 nights in Mar 2024

6/10 Okay

igor

Business traveller
Can Listen everythings in room, shower cabin without shelf, no change bed linens for 4 days. Cold food on breakfast. Only one positiv, location.
Stayed 4 nights in Jan 2024

10/10 Excellent

mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Leonard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cool hotel
Cool little hotel just a 5min walk to Rynok but even better, next to Churchill Bar where they have good steaks and beer. Great hotel for its price and its location.
Stayed 1 night in May 2023
Response from Jam Hotel Lviv Hnatyka on 8 May 2023
Dear Leonard !Thank you for choosing our hotel and taking the time to write this review!We are very pleased to know that you liked the location of the hotel - we hope you were able to fully enjoy the atmosphere of our city!We sincerely hope that during your next visits to Lviv you will choose our hotel - we are always glad to see you!Sincerely, the Jam Hotel team!

10/10 Excellent

Lawrence

Liked: Cleanliness, property conditions & facilities, room comfort
This hotel is my Jam!
In the US we have a saying when we really like something "thats my jam." Like if someone asks have you ever tried Borscht, if you love it, you say "hell ya that stuffs my jam." Have you ever visited Lviv? "Hell ya that city is my Jam." Well Jam hotel, you are my Jam! What an awesome place this is. Great location, great views, clean comfortable rooms with lots of nice touches like bottle water and toiletries. Best part was the staff. The girl who checked me in was so nice, spoke perfect english and made me feel so welcomed. The gentleman who checked me out was also very friendly and offered to hold my bags for me while i went out and explored the city. The cleaning ladies were also very nice giving me a smile and "Dobry" when ever i passed by. There is a casino downstairs that i didnt. Get to see but i will definitely be back. Thank you all for your hospitality
Stayed 1 night in Aug 2022
Response from Jam Hotel on 5 Sept 2022
Dear Lawrence Lovato! We were absolutely delighted to read your feedback following your recent stay at Jam Hotel. We were really pleased that you enjoyed the stay at our hotel. Thank you very much for the compliment to the staff. We hope that you will visit us again soon and we will be so happy to greet you again and again. With warmest regards, Jam hotels team!

8/10 Good

Oleksandra

Stayed 1 night in Aug 2022

10/10 Excellent

Oren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall very good option for Lviv
Very good staff at the hotel, good room, nice breakfast, great location
Stayed 1 night in Dec 2021

10/10 Excellent

Oren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great choice in Lviv
Good people. Room and breakfast. I recommend!
Stayed 1 night in Dec 2021

10/10 Excellent

Hassan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best Experience
It was an amazing experience, everything was perfect, I’m still shocked how it is rated only 2-star hotel. Staff are so nice and kind. They also speak English. The location is amazing, it’s close to everything, you don’t need to have a car. It’s calm and quite although it’s in the center of Lviv, but you don’t hear any noise from the outside. I highly recommend Jam Hotel. Much appreciated and love for you all working there.
Stayed 3 nights in Jul 2021

10/10 Excellent

Jaygriv

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Option for Lviv Center stay.
Great location. Small but nice comfortable room. Friendly staff.
Stayed 1 night in Jun 2021

10/10 Excellent

Siarhei

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Yuliia on 7 Jul 2019
Dear Robert! Thank You for stay at Jam Hotel Hnatyuka and high rate of our service! We look forward to welcoming You again! Best regrads, Team of Jam hotel

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Breakfast was auper tasty and plenty, staff were very helpful and friendly, location was superb. The little gifts at the ene of our stay in the form of small jam jars was a loveky touch. Fantastic stay overall!!
Stayed 3 nights in Jun 2019
Response from Yuliia on 4 Jul 2019
Dear Anonymous! Our team are happy to know that You enjoyed Your stay in Jam Hotel Hnayuka! We thank You for staying with us and writing these warm words reagarding to Your recent stay. We would be glad if You decide to visit us again during Your next visit to Lviv! Sincerely, Team of Jam Hotel

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great short break in Lviv
This was a lovely hotel, with amazingly friendly and helpful staff, especially Anna, the receptionist, who works 24 hour shifts, commencing at 9 a.m. one morning and not finishing until the same time the following day. Despite this, she never showed any signs of tiredness and was always smiling and ready with a welcoming greeting for both existing guests and new arrivals. The hotel was excellent in every respect, with a more than hearty breakfast included in the price. As for the locality, you really couldn’t be better placed, as everything worth seeing is but a brief stroll from the hotel. I’d definitely recommend the Jam Hotel to anyone considering going to Lviv for a short break or even on business.
Stayed 4 nights in Jun 2019
Response from Yuliia on 4 Jul 2019
Dear Patrick! Thank You for choosing Jam Hotel Hnatyuka and writing such detalised review! It's a great pleasure for our team to know that You felt comfortable in our hotel. We will definetely tell Your words of gratitude to our staff! We sincerely hope that Your visit to Lviv was enjoyable and we are happy that we were part of Your vacations. It would be a great honour for us if You became our regular guest! You are always welcome in Jam Hotel! Kind regards, Team of Jam Hotel

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
The beds were in need of an update and the Kim’s were very noisy and small. The location was excellent
Stayed 2 nights in May 2019
Response from Yuliia on 23 May 2019
Dear Anonymus! Thank You for taking Your time to write this review. The opinion of our guests is so value for our team. We will definetely take into account all You remarks. Will look forward to see You in Jam hotel again! Kind regards, Hotel's Jam Team

6/10 Okay

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was good value for money and centrally located. Breakfast was lovely!
Stayed 3 nights in Nov 2018
Response from Jam Hotel on 22 Dec 2018
Dear Richard! A great thank to You for choosing our hotel and for making a review on it. We are glad, that You liked everything about Your stay here and are looking forward to seeing You again. Kind regards, Jam Hotel`s Team!

8/10 Good

joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good location, opera, shops, cafes, restaurants nearby. quiet in the night
Stayed 2 nights in Oct 2018
Response from Jam Hotel on 25 Oct 2018
Dear Joseph! We so appreciate with Your wonderful feedback about Your experience with us. Thank You for Your compliments about our hotel. We are very glad to welcome You again! Sincerely, Jam Hotel`s Team!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018
Response from Jam Hotel on 25 Oct 2018
Hello! Thank You for sharing Your impression about our hotel! We are looking forward to welcome You again soon! Kind regards, Jam Hotel`s Team!

8/10 Good

Faith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Safe for solo female travelers
As a solo female traveler, I felt safe in this hotel. Breakfast was wonderful that you choose from a menu a day before. Hotel is near old town, but the walls are thin and you will hear every noise. Other than that, I enjoyed my stay.
Stayed 2 nights in Oct 2018
Response from Jam Hotel on 26 Oct 2018
Dear Faith! Thank You so much for being our Guest! We really appreciate Your opinion and want to say thank You for the pleasant words You wrote. All of the team hope we will have the opportunity to welcome You back on another occasion. With best regards, Jam Hotel's Team!

8/10 Good

Larisa, Boston USA

Liked: Cleanliness, staff & service, room comfort
Hotel clean, everyone very friendly and helpful. Breakfast good. Location excellent
Stayed 3 nights in Oct 2018
Response from Jam Hotel on 25 Oct 2018
Dear Larisa! Thank You for leaving Your comment. Your opinion is very important for us. We are happy to know that You were satisfied with our staff. Thank You for Your rating and we hope that we`ll have pleasure to welcom You back again soon! With best regards Jam Hotel's Team!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only one slight problem in room.
When you exit the room, the electricity turns off, naturally to save on electric. However, I left a sandwich in the fridge, left Lviv for two days on a wedding, returned to room, hundreds of maggots in the fridge, from the meat sandwich I left in there.
Stayed 5 nights in Sep 2018
Response from Jam Hotel on 23 Sept 2018
Dear Guest! Thank You for sharing Your impression about our hotel! Sorry for inconveniences which were during Your stay! We have taken them into account, and working to correct them! Sincerely, Jam Hotel`s Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to city.
Good hotel, I would recommend this hotel, as it is close to the city centre, clean and well run.
Stayed 1 night in Aug 2018
Response from Jam Hotel on 2 Sept 2018
Dear Guest! What a pleasure to read your wonderful review about your stay with us ! All the staff want to deeply thank you for your kind feedback about the service you found with us! With warmest regards, Jam hotel's team!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jul 2018
Response from Jam Hotel on 11 Aug 2018
Dear Guest! Thank You for sharing Your impression about our hotel! We look forward to welcoming You again soon! Kind regards, Jam Hotel`s Team!

8/10 Good

Elena

Liked: Cleanliness, staff & service, property conditions & facilities
Good value for money
Very good located. Nice and helpful stаff that helps with all questions and requests. Very tasty breakfast, that is prepared accordingly to the quest choice. Minor drawbacks: In our room was on the last flow and has low corner and window over the bed (see attached pic). It was very not comfortable.
Stayed 3 nights in Jun 2018
Response from Jam Hotel on 24 Jun 2018
Dear Elena! We were so delighted to read that You enjoyed Your recent stay with us at Jam Hotel. Thanks for taking the time to leave Your excellent feedback and we were really pleased to read that we made most of Your expectations. We hope You will visit us again. With best regards Jam Hotel's Team!

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Stayed 2 nights in May 2018
Response from Jam Hotel on 12 Dec 2018
Dear, P! Thank You for sharing Your impression about our hotel! We are glad to know that You enjoyed Jam Hotel and appreciate Your feedback. Sorry for inconveniences which were during your stay! We have taken them into account, and we are working to correct them! With warmest regards, Jam Hotel's Team!

8/10 Good

P, US

Liked: Cleanliness, staff & service, property conditions & facilities
This is a great value for staying in the Center of Lviv. The positives, very clean room, they provided a box breakfast because I had a very early departure and most everything is walkable from there. The negatives, the pillows were a little weak and there is no air con. But overall i would recommend this as a good value hotel.
Stayed 1 night in May 2018
Response from Jam Hotel on 24 Jun 2018
Dear, P! Thank You for sharing Your impression about our hotel! We are glad to know that You enjoyed Jam Hotel and appreciate Your feedback. Sorry for inconveniences which were during your stay! We have taken them into account, and we are working to correct them! With warmest regards, Jam Hotel's Team!

8/10 Good

Diarmuid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay in the centre of Lviv
Jam Hotel is perfectly-situated a stone's throw from the Shevchenko monument in the heart of the city. Our room was comfortable and clean, though the double bed consisted of two singles pushed together. Staff members were very helpful with tips about the neighbourhood. Breakfast was lovely; as you'd expect their jam was very tasty! My only issue was with the fact that the walls were quite thin. Otherwise, I heartily recommend this hotel and would stay here if in Lviv again.
Stayed 2 nights in Jan 2018
Response from Jam Hotel on 17 May 2018
Dear Diarmuid, We were absolutely delighted to read Your feedback following Your recent stay at Jam Hotel. We were really pleased that You enjoyed the stay at our hotel. We take pride of receiving such great comments from our most valuable Guests. We do hope that You will visit us again soon and we will be so happy to greet You again and again. With warmest regards, Jam Hotel's Team!

6/10 Okay

Paul

Liked: Cleanliness
Needs little things to finish it off
I like the location. Very close to everything. From what I understand the hotel has been open 2 or 3 months. It is clean and tidy and staff are very friendly and polite. The breakfast was very nice but there are small things that need to be done to finish it off There were 2 faults. One was you could hear the lift at night and 2 the staff need a bit extra training when it comes to checkout time
Stayed 2 nights in Dec 2017
Response from Jam Hotel on 28 May 2018
Dear Paul! Thank You for taking the time to write such a wonderful review about our staff, breakfast and location. We really appreciate Your opinion. Thank You for Your notification about the lift, it means that we have something that needs to be developed, and we will do it. We are always glad to welcome You and Your friends at the Jam Hotel. With best regards, Jam Hotel's Team!

10/10 Excellent

Oren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All 100%, will book this place again
All was excellent for this level of hotel, service, location, comfort, great value for money.
Stayed 4 nights in Nov 2017
Response from Jam Hotel on 28 May 2018
Dear Oren! We are pleased to know, that you enjoyed our service and location. We have passed your feedback on to our team and we all hope to be able to welcome you back in the nearest future. With best regards, Jam Hotel's Team!

8/10 Good

Lars

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fin service
Dejligt hotel, meget centralt. Maria i receptionen er super sød og hjælpsom. Vores bil havde haft forsøg på indbrud, på den lukket p plads som hotellet anbefalet og koster 150 ukrainske penge.
Stayed 1 night in Aug 2023

10/10 Excellent

G

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and service! Clean and comfortable, breakfast is good as well.
Stayed 3 nights in Jun 2023

8/10 Good

Ammar

Stayed 3 nights in Feb 2022

10/10 Excellent

Sabahattin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mükemmel otel. Boşuna başka yer aramayın.
Güzel otel. Heryere yakın. Şehrin merkezi. 3*olduğuna bakmayın. Gayet şık. 4* kıvamında.
Stayed 5 nights in Jan 2022

10/10 Excellent

ASHRAF

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2021

6/10 Okay

Ruslan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

8/10 Good

Ivan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fair price, some minor issues with payment
I've asked King size bad, instead 2 sigle bads were placed together. Parking is available, but belongs to different authority. Price for parking is 100UAH/day, not 40UAH (as in hotel information). There is no parking slot at the hotel at all, thus you have to drop you car sonewhere nearby to bring your baggage to the room and check-in, later on tge security guy guides you to the parking area. For whatever reson payment wasn't seen by the hotel, I had to provide evidences the room is paid already. At the same time - hotel location is good, rooms are clean, personnel is nice and friendly. Pricetag is fair. Good option to stay for 1 night.
Stayed 1 night in Mar 2021

10/10 Excellent

Atakan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hem hotel hem hotel çalışanları çok iyiler...hotelin konumu sıcaklığı konforu kahvaltısı kesinlikle mükemmel...
Stayed 2 nights in Feb 2021

10/10 Excellent

teruhiko

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ロケーションよし
入口が内側にあり少しわかりにくかったです。 ロケーションもよく、部屋は明るく綺麗でした。 フロントの方の対応が非常に良かったです。
Stayed 1 night in Feb 2020
Response from Yuliia on 6 Mar 2020
Dear teruhiko! What a pleasure for our team to get such a nice review by You! We are extremely happy that You choose our hotel to spent Your time in Lviv. Thank You for such warm words regarding our service. We will work hard to improve it day by day! You are always welcome here again! Warmest regards, Team of Jam hotels

8/10 Good

Mikael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ualmindelig god og hjælpsom receptionist
Stayed 1 night in Jan 2020
Response from Yuliia on 12 Feb 2020
Dear Mikael! Thank You for choosing our hotel and the time devoted to writing this review! The team of our hotel is extremely pleased to know that You enjoyed the work of our staff! The opinion of our guests is extremely important to us and helps us improve our service, so we will do our best to provide You with excellent service during Your next visit to the Jam Hotel! We look forward to seeing You soon! Best regards, Team of Jam hotel

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Başarılı
Otelin konumu gayet güzel,odalar temiz ihtiyacınızı fazlasıyla karşılıyor. Bizim odamız asansörün yanında yer alan bir odaydı bu yüzden ilk gün biraz sorun yaşadık ama alıştık. Personel güler yüzlü yardımsever. Kahvaltı otelin -1 katında yer alıyor ve fiyat performans gayet başarılı. Butik tarzında bir otel. Gayet memnun ayrıldık.
Stayed 3 nights in Jun 2019
Response from Yuliia on 18 Jun 2019
Dear Anonymous! We apreciate You for taking Your time to write this review and rate quality of our service. Our team is really happy that Your rest was comfortable and cozy. We are lloking forward to Your next visit to Jam hotel! Best regards, Team of hotel Jam

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2019
Response from Yuliia on 1 May 2019
Dear Guest! Thank You for staying with us! We are really happy that You enjoyed Your rest in Kam hotel. We will look forward to Your next visit! Sincerely, Hotel's Jam Team

10/10 Excellent

Volkan Can

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2019
Response from Jam Hotel on 20 Jan 2019
Dear Volkan Can! We so appreciate with Your wonderful feedback about Your experience with us. Thank You for Your compliments about our hotel. We are very glad to welcome You again! Sincerely, Jam Hotel`s Team!

8/10 Good

aysun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Merkezi konum
otel güze ve sıcak, ayrıca merkeze çok yakın. Ama kahvaltısı konusunda başarılı bilgisini iletmem mümkün değil.
Stayed 4 nights in Dec 2018
Response from Jam Hotel on 9 Jan 2019
Dear aysun! Thank You for finding time to leave such a good mark! We are pleased that You are satisfied with quality of services that our hotel offers! It is an pleasure for us to see You as our guest! Looking forward to see You again! With best regards, Jam Hotel's Team!

10/10 Excellent

Eddy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Citytrip
Zeer goede ligging van het hotel, echt vlak bij het centrum. Voor zijn prijsklasse een uitstek keuze. Kamers zijn heel netjes. Enige minpuntje is misschien het plafond, daar heeft men gewoon het beton kaal gelaten. Ontbijt is heel uitgebreid en men kan via een keuzeformulier op voorhand zijn keuze en uur doorgeven. Personeel is heel vriendelijk en behulpzaam en bij uitchecken kreeg ik nog een kleine attentie toe. Zeker een aanrader
Stayed 3 nights in Dec 2018
Response from Jam Hotel on 22 Dec 2018
Dear Eddy! Thank You for Your feedback - Your opinion is very important to us. We are very pleased to hear that You enjoyed the level of service and comfort in our hotel. With warmest regards, Jam Hotel's Team!

8/10 Good

Iryna

Liked: Cleanliness, staff & service, property conditions & facilities
Хороший вариант ;)
Stayed 1 night in Nov 2018
Response from Jam Hotel on 20 Dec 2018
Шановна Iryna! Дякуємо, що обрали готель Джем та залишили чудовий відгук! Надіємося, що Ви скоро завітаєте до нас знову! З повагою, команда готелю Джем!

10/10 Excellent

Mehmet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oteli yatma amaçlı kullanacaklar için öneririm.
Personelin ilgisi, otelin konumu, kahvaltı (butik otele göre) çok güzel. Otelin küçüklüğünden olsa gerek girişte oturacak bölüm, koltuk yok.
Stayed 1 night in Nov 2018
Response from Jam Hotel on 20 Dec 2018
Dear Mehmet! We so appreciate with Your wonderful feedback about Your experience with us. Thank You for Your compliments about our hotel. We are very glad to welcome You again! Sincerely, Jam Hotel`s Team!

8/10 Good

Jojo, Marseille

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tout bien mais.... chambre à côté du mécanisme de l'ascenseur : trop de bruit !
Stayed 1 night in Oct 2018
Response from Jam Hotel on 26 Oct 2018
Dear Jojo! Thank You for positive and so detailed comment. We sincerely apologize for any inconvenience caused in regard to Your accommodation experience hope to welcome You back and rectify this experience. Best regards, Jam Hotel`s Team!

10/10 Excellent

Jaroslaw

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bardzo dobra lokalizacja. Świetna obsługa.
Stayed 2 nights in Sep 2018
Response from Jam Hotel on 20 Oct 2018
Dear Jaroslaw! A great thank to You for choosing our hotel and for making a review on it. We are glad, that You liked everything about Your stay here and are looking forward to see You again. Kind regards, Jam Hotel`s Team!

8/10 Good

igor

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2018
Response from Jam Hotel on 5 Oct 2018
Dear Igor! We are so appreciate for Your wonderful feedback about Your experience with us. Thank You for Your compliments about our hotel. We are very glad to welcome You! Sincerely, Jam Hotel`s Team!

8/10 Good

Furkan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Konumu iyi anan kahvaltısı yetersiz
Kahvaltısı yetersiz, konumu her yere çok yakın.Çalışanları güler yüzlü hizmet konusunda çok iyiler.Kaldığımız oda küçüktü uzun süre kalacaklar için sorun olabilir.
Stayed 5 nights in Sep 2018
Response from Jam Hotel on 20 Oct 2018
Dear Furkan! Thank You for leaving Your comment. Your opinion is very important for us. Thank You for Your rating and we hope that we`ll have pleasure to welcome You back again soon! With best regards, Jam Hotel's Team!