Maasai Mara National Reserve Holidays

Room and hotel are very clean. Bathroom amenities were all expired as of Jan. 26. Shower was dangerous…very slippery with no grab bar and no shelf for soap/shampoo. I put a towel on shower floor to keep from slipping. The shower also flooded the bathroom floor big time and we needed towels to wipe it up. Front desk phone was not always answered and when it was, and a request was made, it took a very long time to get what was needed and sometimes it required a second call. Lights on our floor (11) and 12 were not on and it was quite dark…other floors were lit. Airport transfers were available for $25 each way even though some sites showed free airport transportation. Also, the website mentioned a daily Managers Party…ummm no. Not the best place that I’ve stayed.

I arrived using a walker and the reception staff was very accommodating and came to me, sitting in the chair rather than standing counter. Throughout my stay They were very responsive. They checked in to see how I was doing when I informed them that I was not feeling well. They always had a smile on their face and went above and beyond.

I will come back the host and the staff was exceptional