Reception

Reviews of Mabi Hotel Centrum

3.5 out of 5
Mabi Hotel Centrum
Kleine Gracht 24, Maastricht

Reviews

8.8

Excellent

Rating 10 - Excellent. 143 out of 297 reviews" "
Rating 8 - Good. 118 out of 297 reviews" "
Rating 6 - Okay. 25 out of 297 reviews" "
Rating 4 - Poor. 8 out of 297 reviews" "
Rating 2 - Terrible. 3 out of 297 reviews" "

8.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Krista Kim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All is said above
Stayed 1 night in Mar 2024

6/10 Okay

Liudmyla

Business traveller
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2023

8/10 Good

Megan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Really clean and really central. Good design. Very noisy heating overnight though. Made for a poor sleep.
Stayed 2 nights in Dec 2023

8/10 Good

Noha

Stayed 4 nights in Nov 2023

10/10 Excellent

Gaylene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our 2nd time at Mabi Hotel Centrum and hopefully not our last time. The check in was easy, friendly staff, clean and comfortable room, bed, and bathroom. The hotel is close to everything we wanted to do in the city center yet on a quiet street just off the main city square.
Stayed 2 nights in Aug 2023

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty much perfect
This hotel is fantastic! We loved its quirky design, private movie theater, lobby snacks, and wonderful staff. It’s also in a prime location.
Stayed 4 nights in Jun 2023

8/10 Good

Gretchen

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to walk to market.
Stayed 2 nights in May 2023

10/10 Excellent

Cindy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic Stay at Mabi Hotel. Staff were really great.
Stayed 7 nights in Apr 2023

8/10 Good

Yee M

Stayed 1 night in Apr 2023

10/10 Excellent

Juan Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect little gem in a perfect location
Excellent hotel right beside everything central in beautiful Maastricht. The staff was very helpful and the room exceeded my expectations. Nice detail to leave fresh towels outside when I had the "do not disturb" sign. I can't wait to be back
Stayed 2 nights in Jan 2023

10/10 Excellent

michael, HAYWARD

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very nice people

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in the heart of the Center
Stayed 1 night in Sep 2022

10/10 Excellent

MARY

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Staff and the hotel is in a brilliant location. I would definitely recommend this place.
Stayed 5 nights in Sep 2022

10/10 Excellent

Gary

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for walking everywhere. Super friendly, knowledgeable, and helpful staff. Great breakfast. Interesting history of the property and theme decor.
Stayed 2 nights in Sep 2022

10/10 Excellent

Brandon

Stayed 3 nights in Sep 2022

8/10 Good

Ayse

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel.
Stayed 4 nights in Aug 2022

10/10 Excellent

MARY

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely experience staying at Hotel Mabi for 2 nights.The staff were extremely welcoming and very informative ,especially Danique and Emilio.Location was excellent. I would definitely stay at this hotel again and I would definitely recommend it to others.
Stayed 2 nights in Jun 2022

10/10 Excellent

Ayzia

Wonderful Find
All staff I encountered were absolutely fantastic, very friendly. The room was clean and comfortable, plus there were cute little touches that made it unique. The location was spot on for me.
Stayed 1 night in Jun 2022

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is very centrally located just off the marketplace. The entrance is welcoming, with a bar/ seating/workspace off to the side. Receptionist was very friendly and helpful. Room was large, clean & comfortable. I didn’t use the restaurant, so can’t comment. Great value for money. It was not a busy time in town, I could imagine street noise could be a problem in summertime.
Stayed 1 night in Jun 2022

8/10 Good

Harri

Stayed 2 nights in May 2022

10/10 Excellent

MaryAnne

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Sep 2021

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, impeccable staff, huge family room
We stayed in the family room, with four beds, and the room was large, especially by European standards. The front desk staff couldn't be nicer or more helpful. The location was ideal, near the market. We stayed four nights while our daughter got settled for university and consider Mabi the hotel of choice for Maastricht.
Stayed 4 nights in Aug 2021

10/10 Excellent

eric

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2020

8/10 Good

Verified traveller

Business traveller
Liked: Property conditions & facilities, room comfort
Nice hotel, but I expected better
I really like the hotel, but I did expect better. Room was fairly small. I could harly do even a bit of morning yoga. The soap/shower gel wasn't replace everyday (thank god I had some with me). There was no wardrobe in the room. very uncomforatnle for a longish stay.
Stayed 4 nights in Feb 2020
Response from Josine Vendrik, Hotel Manager on 19 Feb 2020
Dear Guest, Thank you for reviewing your experience at Mabi City Centre Hotel. While we are glad that you had an overall pleasant stay, we do regret that your expectations were not met completely. The satisfaction of our guests is of the utmost importance to us, so please rest assured that we will use your feedback to evaluate our services. We would love to welcome you back, and perhaps next time our reception team could assist you in booking your reservation. We have different rooms available and we would be happy to help you find the one to best suit your requirements. We hope to see you again for an improved experience. Best regards, Josine Vendrik, Hotel Manager

6/10 Okay

Verified traveller

Business traveller
Stayed 2 nights in Dec 2019

10/10 Excellent

PETRONELLA

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel in the City Centre of Maastricht Staff is very friendly, they offered good umbrella's on the rainy day. Special was the free wine at Happy Hour. We enjoyed it. The room was clean, except the fuul basket on the bathroom.
Stayed 3 nights in Nov 2019
Response from Josine Vendrik, Hotel Manager on 2 Dec 2019
Dear Petronella, Thank you for sharing your feedback. We are delighted that we were able to provide you with a memorable experience. It is always rewarding for our team to be commended by a guest and we are truly delighted to hear that we delivered a friendly service. Please do not hesitate to make us aware of any oversights or concerns during your stay; your satisfaction is our top priority. We look forward to welcoming you back for another visit in the future. Best regards, Josine Vendrik, Hotel Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and tidy hotel near market square in Maastricht. Good location, staff fine breakfast okay.
Stayed 2 nights in Nov 2019
Response from Josine Vendrik, Hotel Manager on 11 Nov 2019
Dear Guest, It was a pleasure to receive this kind review about your stay at Hotel Mabi City Centre. We are glad you found our hotel a good place to stay and that you enjoyed our location and breakfast quality. We look forward to welcoming you back. Best wishes, Josine Vendrik, Hotel Manager

10/10 Excellent

JAM

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the 2nd time staying with Mabi great location spacious comfortable bedrooms love the fridge on each floor filleD with bottled water (free)
Stayed 2 nights in Oct 2019
Response from Josine Vendrik, Hotel Manager on 21 Oct 2019
Dear Jam, We would like to thank you for this positive review of your recent stay. It is always a pleasure to welcome returning guests, we would like to thank you for choosing to come back and visit us again. We are pleased your bed was ideal for you. We look forward to seeing you again on a future visit. Best wishes, Josine Vendrik, Hotel Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was centrally located close to the market place but in a quiet street leading off it, so was ideal for exploring the city. The hotel had a relaxed welcoming atmosphere - staff were very friendly and knowledgeable.
Stayed 3 nights in Sep 2019
Response from Josine Vendrik, Hotel Manager on 3 Oct 2019
Dear guest, Thanks for this nice review of your stay. Our dedicated team strives to ensure that our every guest has the best possible experience, and it is truly rewarding to receive such positive feedback. It will be a pleasure to welcome you back on a future visit. Kind regards, Josine Vendrik, Hotel Manager

4/10 Poor

Nicole

Travelled with partner
Liked: Property conditions & facilities
The movie theater concept is neat and I really appreciated the free bottled water. The location is EXCELLENT, but if you have a car, public parking (as the hotel does not offer parking) is close, but cumbersome if you have large bags. The hotel front desk is nice, but the lady working at night was not helpful with parking. She had no idea how to inform us how to get to the parking structure and directed us to a restaurant that did not exist. So, we had to ask a waiter at a near-by restaurant.
Stayed 1 night in Sep 2019
Response from Josine Vendrik, Hotel Manager on 13 Sept 2019
Dear Madam, Thank you for taking time to share your remarks. Our hotel aims to provide a truly unique experience, and we are delighted that you enjoyed our unique design style that captures the spirit of the 1930s and the cinema it once housed. We are also pleased to hear that you enjoyed our complementary water and our ideal location. However, we are sorry to hear that our parking was not entirely to your expectations. When it comes to unloading suitcases, we do allow our guests to stop their car in front of the hotel to drop off any luggage and our dedicated team members are always available to offer assistance. Nevertheless, we have noted your comments in this regard. We work hard to deliver an exceptional guest experience and it’s apparent in this case, we fell short. We will consider your remarks closely while continuing to improve upon our services and hope that you will have the opportunity to visit us again in the future. Kind regards, Josine Vendrik, Hotel Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019
Response from Josine Vendrik, Hotel Manager on 4 Aug 2019
Dear guest, Thank you for this positive rating. We are glad we were able to meet all your requirements We look forward to welcoming you again. Best regards,

8/10 Good

Annette

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay
Excellent hotel with ideal location in the middle of town. Rooms are fine, ours was facing the courtyard and was quiet. The minus is that there are only 5 hangers for your clothes in a double room, no drawers or cabinets att all. Got delivered several extra hangers when I asked for it. Check-in, check-out and breakfast are okay.
Stayed 3 nights in Jul 2019
Response from Josine Vendrik, Hotel Manager on 30 Jul 2019
Dear Madam, Thank you for taking time to share your review with us. We appreciate all feedback from our guests. We are pleased to hear that you enjoyed your stay and to know that you found our central location to be convenient. While we regret that you felt that there was a lack of storage space in the room, we are pleased to know that our team was able to bring you additional hangers as you requested. Nevertheless, we have duly noted your comments; your feedback is important as it helps us to improve our hotel. We appreciate your kind mention of our Reception and breakfast services and are pleased to hear that, overall, your stay with us was enjoyable. We look forward to welcoming you back very soon. Best wishes, Josine Vendrik, Hotel Manager

8/10 Good

Nicholas

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Josine Vendrik, Hotel Manager on 4 Aug 2019
Dear Nicholas, Thank you for this rating. We regret that we did not quite meet all your expectations. A private message with further details would be gratefully received. We look forward to welcoming you again. Best regards,

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Decor made the room looked dark it was great to have free bottled water and wine
Stayed 3 nights in Jul 2019
Response from Josine Vendrik, Hotel Manager on 25 Jul 2019
Dear Guest. Thank you for your feedback. It's great to know you had a pleasant stay. We regret that the design concept of your room was not to your personal taste. We do nevertheless, have a variety of room types, including totally white rooms which are lovely and bright, and we would be more than happy to assist you in finding the room best suited to your requirements for your next stay. We look forward to welcoming you back. Best regards Josine Vendrik, Hotel Manager

10/10 Excellent

Tom

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
diamond
I have stayed in many many hotels around the world and this one was the finest for the staff being so polite and helpful , hotel was very suitable in location , and a nice few days with my wife
Stayed 3 nights in Jul 2019
Response from Josine Vendrik, Hotel Manager on 22 Jul 2019
Dear Tom. Thanks so much for this great review of your recent stay. We are glad that your stay with us was a pleasant one and that you found our location was ideal for your requirements. It is always rewarding for our team to be commended by a guest and we are truly delighted to hear that you received a courteous and professional service. We can't wait to see you again on a future visit to Maastricht. Best wishes to you, Josine Vendrik, Hotel Manager

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Booked a superior room for two nights but was far from satisfied with the room. Having been told there was no possibility of changing room we checked out within half an hour and stayed in another hotel. Had to pay for the first night but we were refunded the second night. Probably completely our fault but we just didn't appreciate how basic and sparse the room would be and the window had no outlook, it looked straight into a wall in an enclosed space. Not what we wanted or expected for a nice weekend in Maastricht
Stayed 2 nights in Jul 2019
Response from Josine Vendrik, Hotel Manager on 4 Aug 2019
Dear Guest, Thank you for taking the time to send us a review. We are very sorry to hear that your room did not completely meet your expectations. Though we would like to believe that all of our rooms contain the amenities necessary in providing our guests with a comfortable stay, our team is always available to assist in finding a room which perfectly suits your requirement during booking. This understandably is however dependent on availability. We hope to be able to welcome you in future. Best regards,

8/10 Good

Verified traveller

Stayed 1 night in Jul 2019
Response from Josine Vendrik, Hotel Manager on 4 Aug 2019
Dear guest, Thank you for this rating. We regret that we did not quite meet all your expectations. A private message with further details would be gratefully received. We look forward to welcoming you again. Best regards,

8/10 Good

Judith

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location is excellent. Comfortable reception area with water available. Water available from fridges on all floors
Stayed 4 nights in Jun 2019
Response from Josine Vendrik, Hotel Manager on 29 Jun 2019
Dear Judith, We thank you for this very kind review concerning your time at Mabi City Centre hotel. We are glad that you found our location convenient, and were able to enjoy the delights of Maastricht that can be found on our doorstep. Our hotel aims to provide a memorable experience and we are delighted that we were able to meet all your expectations. We are also happy to hear that you were able to partake of the refreshments we have on offer. Your satisfaction is always our prerogative. We are looking forward to seeing you again soon. Best wishes, Josine Vendrik, Hotel Manager

10/10 Excellent

Marly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Expressive hotel
I simply loved Mabi hotel and recommend it to anyone looking for a nice and singular hotel.
Stayed 2 nights in May 2019
Response from Josine Vendrik, Hotel Manager on 22 Jun 2019
Dear Marly, Thank you for such a positive review. We are glad that you had a pleasant stay at the Hotel Mabi City Centre. It is a pleasure to know that our team members and high standards met your needs and expectations. We appreciate your kind recommendation. We look forward to welcoming you back. Best wishes, Josine Vendrik, Hotel Manager

8/10 Good

Kurt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2019
Response from Josine Vendrik, Hotel Manager on 4 Jun 2019
Dear Kurt, We are grateful for this kind rating of your recent stay. We would love to know how we could improve your experience with us. We look forward to welcoming you again. Best regards,

10/10 Excellent

Beverley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay in Maastrucht
Excellent location by the Market Square. Easy walk to all cafes bars restaurants and shops. Very pleasant easy walking through the whole town down to the city walls. Bisschops Molen best bakery ever and La Luna Rossa has ice cream to rave over.
Stayed 2 nights in Apr 2019
Response from Josine Vendrik, Hotel Manager on 26 Apr 2019
Dear Beverley, Please accept our thanks for your kind comments about your recent experience in our hotel. We are so pleased you appreciated our privileged location in the heart of the historic city centre with so much of Maastricht within easy walking distance. We would like to thank you on behalf of our future guests for your kind recommendations. We look forward to welcoming you back on a future visit. Kindest regards, Josine Vendrik, Hotel Manager

8/10 Good

Hakan

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Josine Vendrik, Hotel Manager on 4 Jun 2019
Dear Hakan, Thank you for taking the time to rate your stay with us. We look forward to welcoming you again. Best regards,

10/10 Excellent

Verified traveller

Stayed 2 nights in Mar 2019

10/10 Excellent

Petri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2019
Response from Josine Vendrik, Hotel Manager on 22 Mar 2019
Dear Petri, Thank you for the excellent rating. Best regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019
Response from Josine Vendrik, Hotel Manager on 22 Mar 2019
Dear guest, Thank you for the good rating. Best regards,

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay.
Excellent, the hotel was in the right position. Staff realy pleasant and helpfull. Maastricht is a lovely city and we all enjoyed the three days we were there. I would like to take my wife there sometime and the Mabi hotel is where we will stay.
Stayed 3 nights in Mar 2019
Response from Josine Vendrik, Hotel Manager on 16 Mar 2019
Dear Raymond. Thank you very much for this delightful review of your recent experience at our hotel. We are glad to know you had a great experience with us! We would like to take this opportunity to express our thanks for your kind words about our lovely city and the prime location we enjoy. It is very rewarding for our team to receive a message of satisfaction from a recent guest. As we are housed in one of the oldest cinemas in the country and still have a cinema in the hotel we would be delighted if you could enjoy a film with the obligatory popcorn on the house, with your wife on a future trip. The whole team look forward to welcoming you back. My very best wishes, Josine Vendrik, Hotel Manager

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Creative hotel in heart of the city
Excellent design hotel in the heart of Maastricht. Creative touches made this a unique stay. Very reasonable prices (we were there off season). Location can’t be beat.
Stayed 2 nights in Feb 2019
Response from Josine Vendrik, Hotel Manager on 26 Feb 2019
Dear John. It was a real pleasure to receive this kind review of your stay with us. Thank you for mentioning the unique style of our hotel, a mix of art deco and modern Italian design which is not only a nod to the 30's but has a unique concept around the history of the cinema that used to operate here. We are gald you appreciated it, along with our strategic location, ideal for visiting Maastricht. We hope to welcome you back on many more occasions. With our best regards, Josine Vendrik, Hotel Manager

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very cool family hotel in the heart of the city
This is a fantastic hotel in a fantastic location. Very close to downtown. The hotel also has it's own private "theatre" that you can book to watch Netflix movies. My kids thought this was very cool, and made even cooler by the free popcorn and water. The only downside is that there is no parking at the hotel, but was sufficiently close by that it wasn't an issue for us. Great place for families!
Stayed 1 night in Jan 2019
Response from Josine Vendrik, Hotel Manager on 23 Jan 2019
Dear Michelle, It's kind of you to take the time to send us this review about your recent stay. We are glad that you had a pleasant stay and appreciated our unique design. Our hotel used to be the oldest Cinema in the Netherlands. That is why we still have a cinema in the hotel for the enjoyment of all our guests, and we are delighted you and your family were able to make the most of it along with the complimentary popcorn! We regret that we do not have our own parking, we do have an agreement with Q-park De Griend and Q-Park Bassin for a reduced rate please don't hesitate to ask our reception team for more information. We look forward to welcoming you back on a future visit to Maastricht. Best wishes, Josine Vendrik, Hotel Manager

10/10 Excellent

jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel - very central but in a quiet street.
Excellent service, nice rooms, free drinks at happy hour with cheese and popcorn!
Stayed 1 night in Jan 2019
Response from Mounir Zemzem, Hotel Manager on 4 Jan 2019
Dear Jeremy. Thank you very much for this delightful review of your recent experience at our hotel. Thanks for the awesome review. We work hard to meet all our guest's expectations and we’re happy to hear we hit the mark for you. We are glad our little 'extras' made an impact on your experience. It's a boost for us every time we receive positive reviews such as this. We hope to welcome you back on many more occasions. With our best regards and wishing you a very Happy New Year! Mounir Zemzem, Hotel Manager

8/10 Good

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel bed was super comfortable!
Stayed 1 night in Oct 2018
Response from Mounir Zemzem, Hotel Manager on 19 Oct 2018
Dear Gordon. It's kind of you to take the time to send us this lovely review of your experience in our hotel. It's great to know you appreciated our quality beds, we understand that a fantastic night's sleep is so important. The whole team look forward to welcoming you back again on a future occasion. My very best wishes,