As Expedia will be aware we complained that our room was too remote from the main hotel as my wife has mobility difficulties. Our room was poorely maintained and the view was only of a rather uninteresting lawn. We made an online comment to this effect which resulted in our beimg given an upgrade to a 'superior' room on the second floor of the main building of the hotel. As there was access by lift from the reception to our room this was perfectly suitable. There was a magnificent view across the gardens and swimming pool to the sea below. The room was more luxurious and well maintained and had the added benefit of a balcony.
The staff are exceptional and many have been with the hotel for a long time. Breakfast in the main dining room was very good, plentiful and well presented in a buffet style. An a la Carte menu was available every night in the Manoir, a separate and rather magnificent old building. We only ate there once and it was very good. A snack style menu was available, virtually all day, at the swimming pool area and offered very good simple food.
On weekdays the hotel provides a frequent, courtesy, mini bus to take guests into Funchal. There is only one drop off spot which is quite a long way from the town centre and a second stop nearer the main shopping centre would be an improvement.
We would recommend this hotel and should we return to Madeira we would definitely stay here.