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Pestana Carlton Madeira Ocean Resort Hotel

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Indoor pool, outdoor pool
Indoor pool, outdoor pool
Indoor pool, outdoor pool
32-inch LCD TV with cable channels, TV

Overview of Pestana Carlton Madeira Ocean Resort Hotel

Pestana Carlton Madeira Ocean Resort Hotel

5.0 star property

4.4/5 Excellent

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
Map
Largo Antonio Nobre, Funchal, 9004-531

Explore the area

  • Popular LocationCR7 Museum10 min walk
  • Popular LocationFunchal Marina15 min walk
  • Popular LocationTown Square19 min walk
  • AirportFunchal (FNC-Cristiano Ronaldo)23 min drive

Choose dates to view prices

About this area

Funchal

Pestana Carlton Madeira Ocean Resort Hotel is located in Se, a neighbourhood in Funchal, and is in the entertainment district and near the beach. Laurisilva of Madeira and Praça do Povo reflect the area's natural beauty and area attractions include CR7 Museum and Funchal Municipal Garden. Travelling with kids? Consider Funchal-Monte Teleferico and Museum of Natural History. Waterskiing, parasailing and windsurfing offer great chances to get out on the surrounding water, or you can seek out an adventure with mountain biking nearby.
Visit our Funchal travel guideOpens in a new window
Map

What's nearby

  • Madeira Casino - 7 min walk
  • CR7 Museum - 10 min walk
  • Funchal Marina - 15 min walk
  • La Vie Shopping Center - 15 min walk
  • Town Square - 19 min walk

Getting around

  • Funchal (FNC-Cristiano Ronaldo) - 23 min drive

About this property

Pestana Carlton Madeira Ocean Resort Hotel

Family-friendly Funchal hotel in Se, near CR7 Museum
A marina, a full-service spa and an indoor pool are available at this smoke-free hotel. WiFi in public areas is free. Additionally, an outdoor pool, a restaurant and a health club are on-site.
Pestana Carlton Madeira Ocean Resort Hotel offers 286 accommodations with minibars and a safe. Rooms open to balconies. 32-inch LCD televisions come with cable channels.

Bathrooms include a combined bath/shower unit, bathrobes, slippers and bidets. This Funchal hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

A marina and a health club are featured at the hotel. An indoor pool, an outdoor pool, a children's pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Venus Health SPA. Services include massages.

Awards and affiliations

Green/Sustainable Property
This property participates in Green Key (nogle), a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Languages spoken

English, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (EUR 15 per day)
  • Return airport shuttle (surcharge)

Food and drink

  • 1 restaurant and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • 24-hour room service

Restaurants on site

  • Arcos

Things to do

  • Aerobics classes
  • Arcade/games room
  • Billiards/pool table
  • Children's pool
  • Fitness centre
  • Full-service spa
  • Indoor pool
  • Mini golf
  • Outdoor pool
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Hot tub
  • Steam room

Family friendly

  • Arcade/games room
  • Babysitting (surcharge)
  • Children's pool
  • Free cots/infant beds
  • Indoor pool
  • Laundry facilities
  • Mini golf
  • Outdoor pool
  • Playground

Conveniences

  • Lift
  • Free newspapers in reception
  • Gift shop/newsstand
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Multilingual staff
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • Marina on site
  • Terrace

Spa

  • Massages

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Bathroom emergency pull cord
  • In-room accessibility

More

  • Fireplace in reception
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Free cots/infant beds

Bathroom

  • Dressing gowns
  • Bidet
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • 32-inch LCD TV
  • TV channels

Food and drink

  • Coffee/tea maker
  • Minibar

Outdoor space

  • Balcony

More

  • Iron/ironing board (on request)
  • Phone
  • Recycling
  • Safe
  • Slippers
  • Turndown service

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Guest rating 4+
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Hot tub
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Policies

Check-in

Check-in from 3:00 PM - midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to September 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of EUR 25 per pet, per day
Welcoming dogs and cats only
1 per room (up to 33 lbs/15 kg)
Specific rooms only; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Free cots (infant beds)

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Self-parking fee: EUR 15 per day
  • Pet fee: EUR 25 per pet, per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Construction is underway at a neighbouring building and there may be noise disturbance from the construction work
This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section); guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation

Property is also known as

Carlton Madeira
Carlton Madeira Pestana
Carlton Pestana Madeira
Madeira Carlton Pestana
Madeira Pestana
Pestana Carlton Madeira Ocean
Pestana Carlton Madeira Ocean Funchal
Pestana Carlton Madeira Ocean Resort Hotel
Pestana Carlton Madeira Ocean Resort Hotel Funchal
Pestana Madeira
Pestana Carlton Madeira Ocean
Pestana Carlton Madeira Ocean Resort Hotel Hotel
Pestana Carlton Madeira Ocean Resort Hotel Funchal
Pestana Carlton Madeira Ocean Resort Hotel Hotel Funchal

Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 528 out of 980 reviews
5 - Excellent 54%
Rating 4 - Good. 358 out of 980 reviews
4 - Good 37%
Rating 3 - Okay. 73 out of 980 reviews
3 - Okay 7%
Rating 2 - Poor. 19 out of 980 reviews
2 - Poor 2%
Rating 1 - Terrible. 2 out of 980 reviews
1 - Terrible 0%

4.5/5

Cleanliness

4.4/5

Staff & service

4.3/5

Amenities

4.2/5

Property conditions & facilities

4.4/5

Eco-friendliness
Write a review

5/5 Excellent

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal location for central Funchal or Lido Area - in the immediate vicinity of the hotel there are many bars and excellent restaurants. Excellent staff and service, lovely room and food. Pool area very well maintained with gorgeous plants and lots of space for sun loungers, both round the pool and also down at the sea front area.
Stayed 7 nights in May 2022

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast buffet. The staff was professional, friendly, and helpful. Salome was outstanding. Overall, the hotel is very good, but it could benefit from some updates. For us, the pillows were hard to use because our heads didn't "sink" into them: they weren't deformable like most pillows so they bent our necks uncomfortably.
Stayed 7 nights in Apr 2022

5/5 Excellent

Travelled with family
Liked: Cleanliness
We really enjoyed staying at the Pestana.The hotel was in a good location and very clean.Breakfast was excellent with plenty of choice and the staff were very polite.
Stayed 8 nights in Apr 2022

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is well situated staff very friendly n helpful.The only small problem was there was no tea and coffee in our room
Stayed 11 nights in Mar 2022

4/5 Good

Liked: Cleanliness, staff & service
Stayed 7 nights in Mar 2022