Family Villa | Terrace/patio
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Reviews of Quinta Jardins do Lago

5 out of 5
Quinta Jardins do Lago
Rua Dr. Joao Lemos Gomes 29, Sao Pedro, Funchal

Reviews

9.8

Exceptional

Rating 10 - Excellent. 162 out of 179 reviews" "
Rating 8 - Good. 14 out of 179 reviews" "
Rating 6 - Okay. 2 out of 179 reviews" "
Rating 4 - Poor. 1 out of 179 reviews" "
Rating 2 - Terrible. 0 out of 179 reviews" "

10/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Michael, Valley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful gardens and large peaceful space around the hotel.
Stayed 8 nights in Feb 2024

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was lovely with amazing service. Particularly the restaurant and front desk staff. The gardens and the pool area are beatiful. Highly recommend!
Stayed 2 nights in Feb 2024

10/10 Excellent

Cathryn

Beautiful Quinta , lush gardens and enchanting giant tortoise called Columbo,
Stayed 5 nights in Jan 2024

10/10 Excellent

Damir

Liked: Cleanliness, staff & service, property conditions & facilities
An excellent stay
Stayed 7 nights in Nov 2023

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2023

10/10 Excellent

jeff

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is absolutely amazing. Since the moment we arrived to the moment we left, we felt like we were in heaven. The grounds, the pool, and the facilities are so well kept. The workers and staff are the kindest and friendliest that we have ever encountered. All in all a truly wonderful experience.
Stayed 5 nights in Aug 2023

10/10 Excellent

Sian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were excellent and it was a really peaceful location. Would definitely stay again if in Funchal
Stayed 5 nights in Aug 2023

10/10 Excellent

Simon David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The perfect place to stay for a relaxing holiday in this elegantly hotel, in the most stunning garden setting. The staff provide the best service I've ever experienced
Stayed 7 nights in Jun 2023

10/10 Excellent

Nic

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Special Quinta Experience
Very special Quinta experience. The staff were very helpful and friendly. Everything we needed help to organise was dealt with efficiently. Early am taxi to depart was on the dot. Amazing botanical gardens with Tortoise! Gorgeous pool. Lovely temperature. Comfy room. Felt t like we got a taste of times gone by but with all the creature comforts of the present day. Excellent breakfast!
Stayed 2 nights in Jun 2023

10/10 Excellent

Jami

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Superb in every way, I wish I could give it 6 stars instead of 5!
Stayed 1 night in May 2023

10/10 Excellent

A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2022

10/10 Excellent

Simon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful hotel, with extremely pleasant and helpful staff, and fantastic food. Breakfast outside is a highlight, as are the botanical gardens in which the hotel stands. Views are very pretty of Funchal and the nearby hills. Room was lovely and spotless. The delicious food and the drink are a bit pricey, but someone's got to pay for those lovely plants. Although it's only '17 minutes' walk to Funchal centre, you wont to walk as the roads are steep and not good for walking. The hotel shuttle bus is very good but there's no evening service. You're on your own in the evening, as there are no good restaurants nearby, unless you dine in. Swimming pool is lovely and food/drink available during the day at the pool. the one local bar is just round the corner and will serve drinks and simple food for a fraction of the hotel's price. Overall, a really great hotel.
Stayed 7 nights in Jul 2022

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is fabulous. The staff, food and gardens are fantastic. A very peaceful holiday. Great breakfasts and dinners, wonderful attentive staff.
Stayed 7 nights in Apr 2022

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2022

10/10 Excellent

Sally

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oasis of tranquility
The location, in 14,000sq metres of botanical gardens was idyllic, beautiful to look at, walk round, sit in and lovely and peaceful. The old house has been beautifully updated and restored and the rooms are sumptuous. The staff were friendly and helpful and our whole 9 day stay was a joy.
View from our room
Another view from our room
The old house
The pool
Stayed 9 nights in Oct 2021

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old world luxury. Outstanding service from everyone we interacted with. Don’t miss the hotels own restaurant as it’s a hidden gem.
Stayed 2 nights in Oct 2021

10/10 Excellent

Carlo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Garden are magnificent!! Perfect stay.
Stayed 4 nights in Oct 2021

10/10 Excellent

jeb

Liked: Cleanliness, staff & service
Most lovely old school hotel. Can’t recommend enough. Dinner in the glorious gardens nothing short of magical. Staff couldn’t do too much to help with restaurant recommendations. Wonderful hotel!!
Stayed 8 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Magnificent setting in wonderful gardens , excellent food and drink and the most attentive service
Stayed 1 night in Jul 2021

10/10 Excellent

Norma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
This hotel is simply perfection, accommodation,service, food and gardens marvellous
Stayed 6 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful well maintained hotel with a tropical botanical garden right outside the door. Incredible staff. Everyone from the front desk, to the dining room, to the housekeeping services to the shuttle bus driver are friendly, helpful and quick to serve. Especially enjoyed spending time with Colombo the tortoise who lives in the garden.
Stayed 7 nights in Nov 2019

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A perfect stay
This is a simply beautiful hotel providing some much needed luxury and relaxation after a week of strenuous walking. We arrived early but our room was ready and we’d been upgraded. The room was spacious and very comfortable. We had a balcony with a view over the garden and some complimentary fruit and water. Breakfast was amazing and the service was very friendly and efficient without being obtrusive. Dinner was an additional cost and perhaps a little pricey but it was good. The facilities were great too - a beautiful pool with a poolside bar and lunch facility and a jacuzzi. Lots of loungers for everyone. The location is out of town with a steep walk down (we are fit and fast and it took us 30 mins to get right down to the seafront), but there’s a shuttle bus during the week (not at the weekend while we were there) and the local buses stop outside. A perfect retreat.
Stayed 2 nights in Oct 2019
Response from Vítor on 16 Oct 2019
Dear Mrs. Sharon Slade, We thank you for your comments about your recent stay at Quinta Jardins do Lago. It was a true pleasure to welcome you at our property and we look forward to welcoming you once again in the near future. Kind regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about Quinta Jardins do Lago! The staff was fr
Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveller

Stayed 6 nights in Mar 2019

10/10 Excellent

Verified traveller

Stayed 6 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an outstanding hotel in every aspect. We especially enjoyed the exceptionally beautiful gardens
Stayed 6 nights in Mar 2019

10/10 Excellent

Verified traveller

Stayed 6 nights in Mar 2019

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel
Hotel is difficult to find without satnav. However, once there the welcome is excellent and ALL the staff are amazingly helpful, friendly, good humoured and knowledgable. Rooms are superb, clean, spacious and with balconies. Beautiful gardens, extensive area including a pool, gym, jacussi and day time restaurant.
Stayed 7 nights in Oct 2018

10/10 Excellent

David, Preston, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel with excellent staff!
Lovely hotel set in magnificent gardens. Great outdoor pool area with jacuzzi and bar. Please be aware that there are limited sea views due to the trees in the gardens (depending upon what floor/side you are on) and none from pool area, however, this doesn’t detract from the hotel. It is a steep walk up the hill to the hotel from town but only about €8 in a taxi, takes about 25 minutes to walk down. The staff couldn’t have been more friendly or helpful and really made our stay.
Stayed 3 nights in Oct 2018

10/10 Excellent

Simon, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel and gardens.
Jardins Do Lago is a beautiful hotel with exceptional gardens and a great place to totally relax. The staff are very attentive and nothing was too much for them. The food in the restaurant was of fine dining standards too. We will certainly return again one day.
Stayed 7 nights in Aug 2018

10/10 Excellent

Nigel, Farnborough

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is quality hotel in a fantastic garden with super views. Service is excellent. Hotel is away from the main hotel area so there is an air of exclusivity. Need taxi/courtesy bus to return from Funchal. Highly recommended
Stayed 7 nights in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Quinta Jardins do Lago is a very well run hotel it’s staff are really dedicated to looking after their guests and the result is a great experience. Very relaxing environment quiet and would certainly revisit.
Stayed 7 nights in Mar 2018
Response from Adalberto Dinis on 10 Apr 2018
Dear Sir / Madam, Good morning, We too would like to thank you for your most kind and appreciated wishes. Assuring you of my personal attention at all times and looking very much forward to welcome you back in the not to distant future. Every good wish, Adalberto Dinis

10/10 Excellent

neena, u.k

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in garden setting
The friendly attentive staff made our stay both relaxing and memorable with all meals a delicious experience
Stayed 7 nights in Mar 2018
Response from Adalberto Dinis on 10 Apr 2018
Dear Guest, Good morning, At Quinta Jardins do Lago we pride ourselves on creating special experiences for all of our guests thoroughly pleased that we succeeded in making your week holiday very special. I will be certain to share these most appreciated and cherished words with the whole of the team (the merit goes entirely to all of them) and we hope to welcome you back in the not too distant future to Quinta Jardins do Lago. Kidest regards, Adalberto Dinis

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff ! On the negative side. Lighting in the bathroom not good enough for making up.Pillows did not fit into the pillowcases. The temperature in the hotel was on the chilly side at breakfast it was cold .
Response from Adalberto Dinis on 20 Feb 2018
Dear Mr. and Mrs. Bocsardy, Good morning, First of all, we would like to thank you on behalf of all our Staff and Management for choosing Quinta Jardins do Lago for spending your holidays in Madeira and we sincerely hope that you had a pleasant and safe flight back home. We also take this opportunity to thank you for spending some of your time writing your opinion on expedia.com website. It is with sadness that we read your comments, since we’ve clearly failed in fulfilling your expectations. We regret that you did not share your comments with us personally during your stay so that we could ensure that the necessary requirements would be dealt with and fulfilled to your entire satisfaction. However, rest assure that we’ll definitely act upon, correct and improve your most appreciated remarks. If you decide to return to Madeira, please give to all of us the pleasure to welcome you once again to Quinta Jardins do Lago. Kindest regards, Adalberto Dinis

10/10 Excellent

Bernie, Cheshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel, wonderful gardens, & superb staff
This small (40 room) hotel is a hidden delight. The buildings are based around the old Governor's residence, and the rooms are spacious & comfortable. Outside, wonderful gardens lead down to the swimming pool & the relaxation facilities. The food in the restaurant was of a high standard, & the breakfasts generally meant that lunch was not required! A key feature of this hotel was the friendliness & helpfulness of the staff - at all levels. Nothing was too much trouble for them, & they did all that they could to ensure that we had a problem free stay. The hotel is about a 15 minute walk from the centre of Funchal. The descent is steep, and not suitable for those with mobility issues. Best to make use of the hotel's shuttle bus, which offers a regular service both up & down the hill. It's worth noting that this is not a hotel for families - there is nothing for children to do at the hotel or anywhere in the locality. In this, it is simply a reflection of Madeira itself. It is a location for couples, not children. One final point - if you are the kind of individual who believes that a t-shirt & hoody is suitable attire for coming down to dinner - then this isn't the hotel for you.
Stayed 7 nights in Dec 2017
Response from Adalberto on 20 Jan 2018
First of all, we would like to thank you on behalf of all our Staff and Management for choosing Quinta Jardins do Lago for spending your holidays in Madeira and we sincerely hope that you had a pleasant and safe flight back home. We also take this opportunity to thank you for spending some of your time writing your opinion about our "Quinta" and we are absolutely delighted to know that you had a pleasant and relaxing stay amongst us. If you decide to return to Madeira, please give to all of us the pleasure to welcome you once again to Quinta Jardins do Lago. Kindest regards, Adalberto Dinis

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel environment very peaceful and quiet.
Enjoyed my long weekend there. If you seek peace and quiet, in beautiful surroundings, then this is it. Plenty of space to lose oneself. Staff very obliging and courteous.
Stayed 4 nights in Aug 2017

10/10 Excellent

Rimvydas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful, comfortable hotel. Servicing room was often later in the afternoon despite tidy room card being displayed early at breakfast time. This was poor for a hotel of this standard . Key card did not always work which meant a trek to the reception desk to rectify it. Egg orders at breakfast was a bit like "Basil Fawlty " as waiters could not seem to tie in guests to their particular order. These are all things that can be addressed and improved. Apart from these minor irritations we loved the ambiance of the property and if we returned to Funchal we would choose it to stay. The pool area is wonderful to relax, plenty of sun beds but at times guests had to put out their own sun bed mattresses.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel in tranquil settting
What a lovely hotel, located 20 minutes walk down a steep hill to the centre of Funchal and with a regular and efficient local bus service. Beautiful gardens, lovely pool area. Fantastic food in the restaurant, and live music in the bar twice a week. The staff were always available, friendly and welcoming. As for Funchal, vibrant, full of lovely restaurants and perfect for gentle strolling and exploring. The Island is beautiful, with lots to do, particularly if you like walking.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent relaxing stay
All staff were very helpful and hotel is very comfortable. Great like music a couple of nights in the cocktail bar and food was excellent, with the restaurant manager keeping everything running really well. Pool and gardens are a real highlight. We will definitely stay again.

10/10 Excellent

peter, Bolton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Honeymoon Stay
Stayed in a Junior Suite for our honeymoon. Very spacious bedroom featuring a large comfortable four poster bed, settee, large bathroom with twin basins and over-bath shower, free fruit, tv, tea and coffee making facilities, fast wi-fi and a general air of comfort and cleanliness. Towels and sheets were replaced so frequently we lost count; the carpet seemed fairly new and immaculate. Our room had its own very private and spacious roof terrace complete with sun-loungers, table and chairs. This terrace was an absolute sun-trap overlooking the beautiful gardens with a great view out to sea. Fabulous place to sit in the evening, watching the stars, listening to some music and sipping a bottle or two of ‘fizz’. The hotel features beautiful spacious gardens to wander around and designed in such a way that you feel you are in the middle of the countryside – not a 6 Euro taxi ride from a city centre. The pool was lovely – warm water and clean, surrounded by enough sunbeds - never crowded, unlimited towels and a perfectly adequate bar area which provided a full range of drinks and snack facilities. Like all parts of this hotel the pool is hidden amongst trees and plants. Inside, the hotel was beautifully old-fashioned, totally in character, and extremely well cared for. We would agree with all the positive reviews this hotel has accrued from other visitors around its ambience, its facilities and its staff --- we could not really fault anything. Recommended

10/10 Excellent

Janet, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First time in Madeira
We decided to visit Madeira to celebrate my husbands 60th Birthday and chose to stay at Quinta Jardins do Lago,everything about the hotel was excellent every member of staff was unfailingly helpful and went out of their way to make sure you received the highest level of service possible without being over fussy the cocktail waiter was fantastic and went to great lengths to serve a special cocktail for us on my husbands birthday, we did sample several others and were not disappointed . We used Taxis on many occasions and again the drivers were very courteous at all times. We also went on two excellent Jeep Safaris with Up Mountain Madeira drivers great content unforgettable. The Levada walks were also wonderful

10/10 Excellent

MW, East Sussex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A real gem
Quiet and peaceful set in lush grounds with lovely pool area. Cleanliness is unrivalled and staff friendly, helpful and polite. Cannot fault our few days there.

10/10 Excellent

Jim, coulsdon Surrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and peaceful retreat
Had a seven day stay in April 2016. We first stayed here some 7 years ago and nothing really had changed. This is a colonial type house with gardens that will amaze even non gardeners. There is a very nice pool that overlooks the vegetable garden and a smaller pool for young children. There is a bar and buffet service around the main pool that is run by very efficient staff.The food is top class with everything imaginable for breakfast and serviced by very attentive staff. If you choose to stay for the evening dinner you will not be disappointed either. The service, food quality and ambience is on par with any top class 5 star hotel. The room we stayed in was a superior double on floor two. Plenty of room, very clean and well serviced by efficient staff. Cannot rate this hotel highly enough. There is live music at the week ends which consists of a piano and singer so there are no rave ups. All in all a classy place that is well run and away from the crowds. 1.2km to the main town, all down hill, the walk up is quite testing and if so inclined 7 Euros by taxi or the hotel has a mini bus service that is bookable. The hotel also has a Tortoise "Colombo" that walks around its own pen and is 58 yrs. old.

8/10 Good

John, Cheshire UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Delightful hotel with beautiful gardens
The staff looked after us really well and spoke good English. The rooms were immaculately clean.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great mini break
Great pool and lunches. Helpful and friendly staff. Beautiful gardens.

10/10 Excellent

David, Shropshire UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quite probably the best hotel we have stayed in
This hotel is simply excellent in every respect. It is far enough from the main hotel strip to be out of the hurly-burly but close enough to the town attractions and amenities - about five minutes by car/taxi or 30 minutes walk (although the return walk is quite steep in places and a taxi is preferable). The courtesy bus that runs during weekdays is useful. The appointments in the bedrooms and public rooms are in classic style and are superb whilst the amenities include a library, games room, gym, jacuzzi, sauna, excellent pool and very comfortable, spacious lounge etc. Considering that there are only 40 rooms the space, particularly the extensive gardens, which are as good as most botanic gardens, is quite amazing and the ratio of staff to guests is high. The food is excellent as well but what makes the hotel exceptional is the staff - they are all friendly, pleasant and helpful at all times and really cannot be faulted. Another star attraction is Colombo, the 58 year-old Galapagos tortoise who loves having his head scratched. My wife had a 'significant' birthday whilst we were there and without any input from us we were presented with glasses of champagne and a cake after dinner. Overall it is probably the best hotel we have ever stayed in and we fully intend to return.