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Reviews of La Quinta Inn & Suites by Wyndham Madison American Center

3 out of 5
La Quinta Inn & Suites by Wyndham Madison American Center
5217 E Terrace Dr, Madison, WI

Reviews

8.0

Very good

Rating 10 - Excellent. 417 out of 1000 reviews" "
Rating 8 - Good. 272 out of 1000 reviews" "
Rating 6 - Okay. 172 out of 1000 reviews" "
Rating 4 - Poor. 86 out of 1000 reviews" "
Rating 2 - Terrible. 53 out of 1000 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Tatyana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel
Stayed 1 night in May 2024

10/10 Excellent

Lynn

Liked: Cleanliness
Stayed 1 night in May 2024

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Picked because close to airport
Stayed 1 night in May 2024

10/10 Excellent

Diana

Liked: Cleanliness
Stayed 3 nights in May 2024

4/10 Poor

John

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Somethings were nice but other things were run down. There were stains on the couch in our room and the office chair had a big rip in it. There were nail holes in the wall. It was disappointing.
Stayed 1 night in May 2024

6/10 Okay

Nou

Liked: Cleanliness, staff & service
The carpet in the elevator are super dirty; the bathroom tub is nasty; the walls are pilling off
Stayed 2 nights in May 2024

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Pool and lounge area were excellent. Overall great value. Biggest issue I had was lighting in room. If you wanted to read/ play a game lighting was very poor.
Stayed 1 night in May 2024

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable.
Stayed 1 night in May 2024

10/10 Excellent

Kourtney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Joyce

Travelled with family, Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and smelled recently cleaned on our arrival.
Stayed 1 night in May 2024

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

6/10 Okay

Jessica

Travelled with family
Breakfast could have been way better
Stayed 1 night in May 2024

8/10 Good

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Kalah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was nice, close to a lot of fast food places, close to the highway, very convenient.
Stayed 1 night in May 2024

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

4/10 Poor

Bradley

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was really dirty and you can tell they are not properly cleaning rooms/floors or following a cleaning schedule. The only thing that was clean was the sheets and towels. Floors in pool area, elevator, behind and around furniture in rooms all were filthy. Breakfast area tables were not wiped down as people came and went. I would normally stay at a higher end hotel but this booking fell on a very high demand weekend. Never again. Also select staff was rude, taking personal calls in another language and not helping guests.
Stayed 2 nights in May 2024

4/10 Poor

Steven, henderson

Disliked: Cleanliness, property conditions & facilities
Entire facility needs cleaning and remodeled.
Stayed 4 nights in May 2024

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty
Stayed 1 night in May 2024

8/10 Good

FL Bob

Stayed 1 night in May 2024

4/10 Poor

Margaret

Stayed 1 night in May 2024

8/10 Good

Carolyn, New York

Stayed 1 night in May 2024

8/10 Good

Robert

Liked: Cleanliness, property conditions & facilities
I was unimpressed with check-in but the propery has been nicely upgraded. The clerk at tge desk couldnt enunciate his words nd speaking clearly. He was having a situation with the guest checking in before me who had difficulty understanding him. When it was my turn, he snapped at me for asking what time the breakfast was available.He told me "everything on the key". The checkout clerk(night/early am) was much better.
Stayed 1 night in Apr 2024

10/10 Excellent

Natasha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is very clean and peaceful. Staff was very attentive and there was no wait time to check in.
Stayed 1 night in May 2024

2/10 Terrible

Shana Rishel

Business traveller
They cancelled my reservation when the flight delay went to 3AM-- the scheduled arrical time 10PM (the previous day). I called upon arrival and spoke with the front desk. There was no mention of my room being cancelled. When confirming my reservation later in the morning (as i had to stay at the airport and get my car and head to my conference first thing), I was then told my reservation was canceled. And the Wyndham folks despite me telling them *as a single female traveler* I did not want an outdoor room entry.... and low-and-behold if they didn't book me a rat trap for "cheap"..... outside entry with folks obviously residing at the hotel (ie dog toys and bowls, child toys (riding toys) and bikes outside a room. I was not happy with Wyndham. And NO I dont want a cheap weekend in trade for 2 hours of my time talking about time shares. Thank you.
Stayed 4 nights in Apr 2024

10/10 Excellent

Zaynab

The guy at the front desk super nice!!
Stayed 1 night in May 2024

8/10 Good

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Liam

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Madison

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Paul, Baudette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was very comfortable. Great night sleep!!
Stayed 1 night in Apr 2024

6/10 Okay

Kim

Stayed 1 night in Apr 2024

8/10 Good

Dennis

Stayed 1 night in Apr 2024

6/10 Okay

Justin

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service
Rooms weren’t clean, but the bedding was. We saw garbage and crumbs on the floor.
Stayed 1 night in Apr 2024

8/10 Good

Neal

Travelled with family
Liked: Cleanliness, property conditions & facilities
Good hotel. We have stayed here before. Breakfast ok. Room was in good condition.
Stayed 3 nights in Apr 2024

10/10 Excellent

Tracy

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Valdemar, Janesvile

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

2/10 Terrible

Melissa

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We stayed here last year and it was under construction. We hoped it would be improved this year. My daughter is there for a school event and wants to be by friends otherwise we would stay elsewhere. When we got there to check in the gentleman was very impolite and making rude remarks. I noticed in the lobby that the furniture had tears in the furniture cushions and and as we went to the elevator the chlorine smell from the pool was almost unbearable. They had boxes and junk piled in the hallway behind where they would go into the main desk check in area. We got off on our floor and it smelled so strongly if of curry/Indian food. Like someone had just cooked dinner. It permeated through the entire floor. Our room was not the worst, but all of our furniture had tears in it (and not small tears, but large tears over 3-4 in.) the floor wasn’t cleaned well under things. We called for extra blankets for the pull out sofa and we’re told to come get them if we wanted them. I already had pajamas on so had to put clothes and shoes on and trudge downstairs. worst of all the pull out sofa did not work! My daughter woke me at midnight to tell me she couldn’t pull the bed out. I went to help and couldn’t get it. We both pulled it and it was like it was welded. It wouldn’t budge! We will not be staying again!
Stayed 1 night in Apr 2024

6/10 Okay

Zane

Disliked: Cleanliness
Stayed 3 nights in Apr 2024

10/10 Excellent

Maria

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
The fridge wasnt cold.
Stayed 1 night in Apr 2024

10/10 Excellent

Larry

Stayed 1 night in Apr 2024

4/10 Poor

Sebrina

Travelled with family, Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
After check-in we got to our room. Discovered that the air conditioning unit did not have a bottom cover on it, there were outlets not actually placed properly on the wall, there was construction markings on the floor and food crumbs left behind on the floors from previous guests. TV Box was hanging halfway from the wall and the shower had a leak where the spout up on the shower head and every time we shower the shower leaked all over the entire bathroom floor. We swam our first day because we had children with and after we went out and got dinner, we asked for more towels And the gentleman at the front desk question why we needed more towels if we just checked in that day, and he was very rude. We asked for an extra blanket as we had the kids sleeping on the couch and needed another blanket, He also questioned why we needed that. Breakfast was mediocre the eggs were constantly in a puddle of water. At the end of the hallway on the third floor, there were chords coming out of the ground and we’re not properly covered. There was also a female worker pointing her phone in the pool area through the door while our group was swimming.
Stayed 2 nights in Apr 2024

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Beverly

Liked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

Abbie

Stayed 1 night in Apr 2024

4/10 Poor

Elizabeth

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Waited at the front desk for almost 10 minutes before staff arrived (he seemed to be the only one there doing everything.) Room was very dirty, floor was very dirty, the couch was stained and also dirty. The TV didn’t work so we asked to get moved rooms. They switched our room to a cleaner room but the bathtub was still very dirty and stained. Rooms were advertised as soundproof but were not. Staff were friendly, but housekeeping tried to come turn the room before we left. Unorganized and dirty with staff that seemed to be trying their best.
Stayed 1 night in Apr 2024

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Good price, quiet and liked the pool.
Stayed 1 night in Apr 2024

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Fair for price
Stayed 1 night in Apr 2024

10/10 Excellent

Yewmun, Vermillion

Liked: Cleanliness, staff & service
Good value
Stayed 1 night in Apr 2024

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ive enjoyed this hotel and how clean it is
Stayed 1 night in Apr 2024

10/10 Excellent

Arieonna jones

Stayed 1 night in Mar 2024