There is a "concierge" type of person.This individual lead me to a screen to self check-in. I did not see the blank card key placed flat in a corner of the black tray.The "concierge" did point it out after I asked for help.It was a repeated pattern of an employee not spending the 30-120 seconds to fill you in on the hacks to function efficiently in the hotel.I did not take the time to read a 2 page tutorial in the room.Thus I had to call to find out the very simple system to set room temperature. It took 30 seconds to fill me in after I called down asking.I believe this it would not have wasted MY time if one minute of orientation been given at my self driven check in. Furthermore, the lever of the room door was essential frozen. I had to take an elevator 14 floors down to ask for help to gain entry to the room.It turned out that it was not completely frozen.The trick was to push on the far end of the lever to gain sufficient mechanical advantage to open the door. Perhaps a larger stronger person would not have had the issue, but it should not be a difficult process for any able bodied guest. Housekeeping staff should have reported it and it should been corrected.I am a smaller person, but one who has trekked and scrambled on mountains up to 21,ooo feet. After CHECK-OUT I asked to have the "concierge" call a cab. I was told that since the HOTEL WAS OUT of the way, a poorly located lower Manhattan area, cabs did not routinely frequent the area.I was told to call an Uber.
