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Reviews of Eric Vökel Boutique Apartments - Madrid Suites

4 out of 5
Eric Vökel Boutique Apartments - Madrid Suites
San Bernardo 61, Madrid, Madrid

Reviews

9.2

Wonderful

Rating 10 - Excellent. 268 out of 409 reviews" "
Rating 8 - Good. 118 out of 409 reviews" "
Rating 6 - Okay. 12 out of 409 reviews" "
Rating 4 - Poor. 8 out of 409 reviews" "
Rating 2 - Terrible. 3 out of 409 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

magdalena

Liked: Cleanliness, property conditions & facilities
Check in was a pleasure to Salvadore
Stayed 1 night in Apr 2024
Response from Salvador D'Urso on 27 Apr 2024
Hi Magdalena,Thank you so much for your feedback,I'm so happy you enjoyed your stay,Thank you for your kind words,

10/10 Excellent

Pachi

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean, spacious, stocked, comfortable beds
Stayed 2 nights in Apr 2024
Response from Salvador D'Urso on 14 Apr 2024
Hi Pachi,Amazing, we are so happy you enjoyed your stay with us!Kind regards,

10/10 Excellent

Marta Pacho

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location. Beautiful building nicely renovated
Stayed 13 nights in Mar 2024
Response from Salvador D'Urso on 28 Mar 2024
Hi Marta,Thank you for your amazing feedback,We are thrilled you enjoyed your stay with us,Kind regards,

2/10 Terrible

sevag

It was very noisy room. Couldn’t sleep one night.
Stayed 6 nights in Mar 2024
Response from Salvador D'Urso on 23 Mar 2024
Hi Sevag,We are sorry for your experience,We are looking for ways to enhance the sleeping experience,Kind regards,

10/10 Excellent

Marina

Liked: Cleanliness, property conditions & facilities
Stayed 8 nights in Mar 2024
Response from Eric Vökel team on 22 Mar 2024
Estimada Marina,Muchas gracias por su valoración. Esperamos recibirles de nuevo por Eric VökelSaludos cordiales,

10/10 Excellent

Kristine

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful apartment, plenty of room, full kitchen, friendly and helpful staff. The apartment was close to many things. I forgot my phone in the apartment and they reserved it at the front desk. I was so thankful.
Stayed 1 night in Mar 2024
Response from Salvador D'Urso on 17 Mar 2024
Hi Kristine,Thank you so much for your feedback and your kind words, we are so happy you fully enjoyed your stay,We hope to see you back if you come back,Kind regards,

10/10 Excellent

Tamara

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Our Second time staying in an Eric Vokel apartment and not the last. Comfortable accommodations in the heart of the city for 2 nights or 2 months. Highly recommend.
Stayed 2 nights in Mar 2024
Response from Salvador D'Urso on 16 Mar 2024
Hi Tamara,Thank you for your amazing feedback,Hope to see you soon!Kind regards,

8/10 Good

kirsi

Travelled with group
Liked: Amenities, property conditions & facilities
Property was spacious and nice. We had 2 bathrooms in an apartment with two rooms for 4 people. The only downfall was that hot water seemed to have been limited during the morning and night. We figured out the water issue and when all we got as cold water after a certain time. The phone in the room wasn’t working. The A heads up regarding the water and phone would’ve been good!
Stayed 3 nights in Feb 2024
Response from Salvador D'Urso on 24 Feb 2024
Hi kirsi,We are so happy you enjoyed our spacious and nice apartments, We are sorry about the issue you had with the water and the phone not working, we will solve these problems and hopefully won't happen to anyone again,We hope to see you back here,Kind regards,

10/10 Excellent

Amanda

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Salvador D'Urso on 20 Jan 2024
Hi Amanda,Thank you so much for your feedback,We are thrilled that you enjoyed your stay with us,Hope to see you back soon,Kind regards,

8/10 Good

Renata

Travelled with family, Travelled with family and small children
Liked: Cleanliness
The room was spacious for the 4 of us! we had two rooms and two bathrooms. We could hear the party happening on the other room and it was very loud, there was no receptionists for us to contact to ask for them to be quiet. The shower in one of the rooms didn’t have hot water.
Stayed 2 nights in Jan 2024
Response from Salvador D'Urso on 20 Jan 2024
Hi Renata,Thank you so much for your feedback,We are happy that overall you enjoyed your stay with us,I'm sorry about the noise, we have got an emergency number where you could call to complain and someone from our team will be going to ask them to be quiet,We are sorry that you didn't have hot water in one of the bathrooms, you should have told our team to contact the maintenance team, however, we apologise,Hope to see you back soon,Kind regards,

10/10 Excellent

Lynn

Stayed 3 nights in Dec 2023
Response from Salvador D'Urso on 20 Jan 2024
Hi Lynn,Thank you so much for your feedback,We are thrilled that you enjoyed your stay with us,Hope to see you back soon,Kind regards,

10/10 Excellent

caroline

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Salvador D'Urso on 3 Feb 2024
Hola Caroline,¡Muchas gracias por valorarnos!Esperamos vuelvas pronto para brindarte una aún mejor estancia,Un saludo,

10/10 Excellent

Rowena

Stayed 3 nights in Oct 2023
Response from Eric Vökel Team on 29 Oct 2023
Thank you for your excellent review, we are glad to hear that everything was perfect during your stay. It gives us energy to keep working every day.We hope to see you again soon at Eric Vökel.

8/10 Good

David

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Salvador D'Urso on 21 Oct 2023
Hola David,¡Muchas gracias por tu feedback!Nos alegra que hayas disfrutado tu estancia,Esperamos vuelvas pronto para mejorar tu experiencia,Un cordial saludo,

4/10 Poor

Ellie

Travelled with group
Stayed 3 nights in Oct 2023
Response from Salvador D'Urso on 12 Oct 2023
Hola Ellie,Lamentamos que tu experiencia no haya sido la mejor y no haya ido acorde a tus expectativas,Esperamos vuelvas pronto y poder mejorar y brindarte una mejor experiencia,Un cordial saludo,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness
Stayed 7 nights in Sep 2023
Response from Salvador D'Urso on 30 Sept 2023
Hola,¡Muchas gracias por tu comentario!Esperamos vuelvan pronto para que tengáis otra buena estacia e incluso poder mejorarosla,Un cordial saludo,

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Excellent stay
Good location a few mins walk from the old town. Out of hours check-in and check-out worked well. Room very good and nice roof terrace to sunbathe. Two small observations: the sofa bed was uncomfortable to sit on (we did not use it as a bed). There was also not much information about leaving - e.g. were we expected to clean the apartment or take out the rubbish / recycling.
Stayed 4 nights in Sep 2023
Response from Eric Vökel on 25 Sept 2023
Dear guest.Thank you so much for your review.We take note about your suggestions for the future.Best regards from Madrid.

8/10 Good

Felipe

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Property is conveniently located; however, it can be a little loud at night for some light sleepers. Rooms are very comfortable, and have a nice size for a long stay or a small family with kids. We were there for 5 days, and liked our room, maybe an extra mirror would have been a nice plus, as there is only one washroom. Only negative during our stay, was a call on our last day, reminding us check-out is at 11am. It was only 11:10am. We were ready to leave the hotel, but it felt like we were being kicked out. Other than that, a wonderful stay in Madrid.
Stayed 5 nights in Sep 2023
Response from Eric Vökel on 25 Sept 2023
Dear Felipe,Thanks a lot for your kind review.We sincerely apologize for any inconveniences, but the building is located on a central street of the city.We hope to see you again very soon.Best Regards

10/10 Excellent

Nelson

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great property in a great location.
Stayed 5 nights in Aug 2023
Response from Eric Vökel on 6 Sept 2023
Dear Nelson,Thank you for your wonderful review. Hope to see you soon in Eric VökelKind regardsEric Vökel team

10/10 Excellent

Andrei

Travelled with family
Liked: Cleanliness, room comfort
Modern and comfortable apartment. I was happy to find it and stay there.
Stayed 1 night in Aug 2023
Response from Eric Vökel on 7 Sept 2023
Dear Andrei,Thank you very much for your wonderful review. It was a pleaser to host you, we hope to see you very soon in Eric Vökel.Kind regards

10/10 Excellent

Dean

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Plenty of space and outdoor relaxing areas
Stayed 3 nights in Aug 2023
Response from Salvador D'Urso on 26 Aug 2023
Hi Dean,Thank you so much for your feedback,I'm glad you enjoy the space in our apartments and the relaxing areas,We hope to see you soon,Kind regards,

10/10 Excellent

VERONICA

Stayed 4 nights in Aug 2023
Response from Salvador D'Urso on 19 Aug 2023
Hola Verónica,Muchas gracias por tu feedback,Nos alegra que hayas tenido una estancia perfecta,Esperamos vuelvas pronto

10/10 Excellent

Tracy Ann

Stayed 6 nights in Aug 2023
Response from Salvador D'Urso on 2 Sept 2023
Hi Tracy Ann,We are happy you enjoyed your stay with us,We hope to see you back if you come back!Kind regards,

8/10 Good

Reamer

Stayed 3 nights in Jul 2023
Response from Salvador D'Urso on 29 Jul 2023
Muchas gracias por tu feedback,Nos alegra que hayas disfrutado tu estancia, Esperamos verte pronto para darte una estancia de 10,Un cordial saludo,

10/10 Excellent

Chad, Shawnee

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This is the second time I’ve stayed here, would definitely use a third time!
Stayed 3 nights in Jun 2023
Response from Salvador D'Urso on 17 Jun 2023
Hi Chad,Thank you for choosing to stay with us again!We greatly appreciate your loyalty and trust in our accommodations. It's wonderful to hear that you had a positive experience during your stay.We look forward to welcoming you back for a third time and providing you with another enjoyable and memorable stay.See you soon!Kind regards,

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Jun 2023
Response from Salvador D'Urso on 11 Jun 2023
Dear Mark,Thank you for your feedback!We look forward to welcome you with another 10/10 stay again,Kind regards,

10/10 Excellent

Vicente, Kenton

Liked: Cleanliness, amenities, property conditions & facilities
We had a marvelous stay.
Stayed 8 nights in May 2023
Response from Salvador D'Urso on 11 Jun 2023
Dear Vicente,Thank you so much for choosing to stay with us and for sharing your positive feedback! We are happy to hear that you had a marvelous stay at our property.Our team works hard to ensure that every guest has a memorable experience.We look forward to welcoming you back for another marvelous stay in the future.Best regards,

10/10 Excellent

Theresa E

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This was a great space for our group. Bright, clean and felt safe.
Stayed 3 nights in May 2023
Response from Salvador D'Urso on 11 Jun 2023
Hi Theresa,Thank you for taking the time to leave us a review! We're happy to hear that you found our space to be great for your group. We aim to provide bright, clean, and safe accommodations for our guests. Your positive feedback is greatly appreciated. We hope to have the opportunity to welcome you back in the future. Thank you again!Kind regards,

10/10 Excellent

Shijian, S. Hamilton

Liked: Cleanliness, amenities
Good location
Stayed 5 nights in May 2023
Response from Alejandro on 28 May 2023
Dear Shijan , Thank you very much for your lovely review , it would be a pleasure for us to host you again on another occasion , Kind regards

10/10 Excellent

Abby

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Stayed here on a girls holiday, great size of apartment for the 5 of us, staff were lovely and helpful. Very clean and decor was really nice! The location was great, not a far walk into the main shipping area. Plenty of supermarkets and restaurants/bars a very short distance walk away
Stayed 3 nights in May 2023
Response from Alejandro on 25 May 2023
Dear Abby , Thank you for your lovely review, it was nice to host you at our apartments and we would love to host you again on another occasion!Best regards

10/10 Excellent

Nikolai, Savoy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very good facility, clean and pleasant, good amenities. Location is within walking distance of places we wanted to visit. The host, Salvador was very kind and nice, he helped us with everything we needed, and provided suggestions on what to visit, as we were visiting Madrid for the first time.
Stayed 3 nights in May 2023
Response from Alejandro on 25 May 2023
Dear Nikolai , Thank you for sharing your experience at Eric Vokel Madrid Suites. We are glad to know that you enjoyed your stay with us due to our facilities and the attention recieved by Salvador. We would love to host you again on another occasion , Kind regards , Alejandro

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, room comfort
Excellent walking distance to La Gran Via
This is a wonderful boutique hotel that is great for apartment style accommodation / cleaning is done on weekly basis. The rooms are apartment style. The apartment was clean. It had some kitchen supplies like plates and bowls etc to use. A large fridge and spacious modern kitchen. There was laundry in the room but did not use it. The bathrooms were very modern and excellent size. The room also had a small balcony for beautiful views! There is a rooftop but it’s under construction so much there but that wasn’t an issue at all. The street is active and lively! Bakeries and restaurants just downstairs a few steps away! About a 10 minute walk to La Gran Via! I would recommend this hotel to families or large groups who need multiple beds.
Stayed 4 nights in Apr 2023
Response from Salvador D'Urso on 22 Apr 2023
Hello Jose,Thank you for your review,We are glad you had a great time and experienced our service, great location and our beautiful building, we aim to get our guest happy same as you, and we are happy you enjoyed, this is a perfect place for families and people who need multiple beds and wants to feel at home with all amenities included,We hope to see you soon if you come back around here,Kind regards,

10/10 Excellent

Michele

Travelled with family
Liked: Cleanliness, room comfort
Great place near the metro station.
Stayed 6 nights in Mar 2023
Response from Salvador D'Urso on 1 Apr 2023
Dear Michelle,Thank you for taking a minute of your time to review your stay. We are delighted to know that you enjoyed your stay with us.Kind regards,Eric Vökel Madrid Suites

10/10 Excellent

Masako

Liked: Cleanliness, amenities, property conditions & facilities
Very convenient location. Lots of restaurants and small grocery stores. Walkable. Near Grand via. City feel and old town feel you can feel both. Backside of the building is quieter than front side of the building.
Stayed 2 nights in Feb 2023
Response from Ader Lugo on 11 Mar 2023
Dear Masako,Thank you for staying with us at Eric Vokel Madrid Suites and for taking the time share your comments. Shall your endeavors bring you back to Madrid we will be more than happy to welcome you once again.Kind regards

8/10 Good

Gennea

Travelled with family
Liked: Cleanliness
Comfortable but missing some basics
We stayed in a 2b2b apartment (2adults/1child). It was comfortable with a functioning kitchen and bathrooms. The place was clean and efficient for our needs. We did notice that the cabinetry was wonky and the freezer door wouldn’t shut because the panel wasn’t attached properly. Also, the towel warmer in the primary bath would not turn on. The heater took a long time to heat up the space, occasionally turning off on its own in the process. Loved that there was a washer in the unit, that was helpful when traveling with kids. We did encounter a couple of challenges, the auto checkin machine was not working. So be sure to pay this hotel in advance. Our friends who paid in advance got their keys easily but we couldn’t pay with the checkin machine, we had to call after hours as reception desk is only 9a-5p (We arrived at 8p after a 4h baggage/flight delay.) Also, there is absolutely no housekeeping. We got 1 coffee pod and 2 teabags upon check in with a cleaning kit (not even napkins!). This was frustrating because we only stayed 3 nights, refills to some basics would have been nice. They only provided a single tablespoon of olive oil to cook with. I’m not expecting a full stock to the kitchen, but a bottle of oil and some coffee/sugar/salt for more than just one meal would be helpful, we can purchase everything else but I don’t feel it necessary to purchase an entire bottle of oil or salt and then throw away every time there is a guest, that seems wasteful.
Stayed 3 nights in Feb 2023
Response from Eric Vökel on 19 Feb 2023
Dear Gennea,There are certainly a lot of options to stay in when traveling to Madrid, so we are certainly thankful for chosing us at Eric Vökel. You can be confident that your comments represent a major factor of motivation for our team to provide a high quality service and will be redirected to the apropiate leaders.All in all, we truly hope you give us another opportunity to wow you in the future shall your endeavors bring you back to madrid.Kind regards,Eric Vökel Team

8/10 Good

Nonie

Travelled with family
Liked: Cleanliness, property conditions & facilities
Lovely space but small. Hooks for towels and a table in the bathroom would be great. More dishwasher soap and laundry detergent is a must.
Stayed 4 nights in Jan 2023
Response from Eric Vökel on 28 Jan 2023
Dear,We are happy to know that you found the apartment lovely and we hope that next time your stay is 5/5.Kind regards from Eric Vökel Team

10/10 Excellent

Reinaldo

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excelente localización
Response from Eric Vökel on 25 Dec 2022
Estimado Reinaldo,Muchas gracias por tomar un minuto de su tiempo para evaluar su estancia con nosotros. Nos agrada saber que ha disfrutado de su estancia y ha sido de su agrado y esperamos volver a tener la oportunidad de hacerlo nuevamente en otra ocasión.Un saludo del Equipo de Eric Vökel.

8/10 Good

Aparna

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2022
Response from Eric Vökel on 24 Dec 2022
Dear Aparna,Thank you for taking some time to grade your stay! We are delighted to know that you enjoyed staying with us and we hope that next time your stay is 10/10.Kind regardsEric Vökel Team

10/10 Excellent

Chad, Shawnee

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The apartment was great! The front desk was helpful and made check-in very easy. The location was great and within walking distance of everything we wanted to do/see. This is a rare find in a busy city.
Response from Eric Vökel on 6 Dec 2022
Dear chad,Thank you for taking a minute of your time to review your stay with us. We are delighted to know that you enjoyed the stay due to the location and the staff at the reception.Kind regardsEric Vökel Team

10/10 Excellent

carole

Travelled with group
Liked: Cleanliness, property conditions & facilities
Excellent location for activities. Showers were great. Very comfortable!
Stayed 3 nights in Nov 2022
Response from Alejandro on 15 Nov 2022
Dear Carole , Thank you for your lovely review, we are happy to know that you enjoyed your stay with us and we would love to host you again on another occasion

10/10 Excellent

David

10/10 Excellent

Giovanna Michaela Mariet

Travelled with family
Complimentary water would have been a welcome treat after an 18hour flight
Stayed 1 night in Oct 2022
Response from Alejandro on 27 Oct 2022
Dear Giovanna , Thank you for your review, we would love to host you again on another occasion , Best regards

10/10 Excellent

Ron

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Just minutes from Plaza De Espana and Gran Via walkable distance to many shopping attractions. The apartment is renovated and very nice and clean.
Stayed 4 nights in Oct 2022
Response from Alejandro on 19 Oct 2022
Dear Ron , Thank you for your lovely review , your opinion is very important for us , We would love to host you again on another occasion. Best regards

10/10 Excellent

Robert

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The apartment was everything I had hoped for ... and more! Clean, well furnished and ready, a feel of real security in building and in neighborhood, a pleasant and attentive staff who seemed to care for their guests in many ways (like a Concierge), and convenient to main areas (Gothic Centre, Metro stations, shopping and dining and markets)
Stayed 3 nights in Sep 2022
Response from Eric Vökel on 2 Oct 2022
Dear Robert,We are happy to know that your stay with us was pleasant and we hope to see you in other occasion. Kind regards from Eric Vökel Team

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness
Stayed 2 nights in Aug 2022
Response from Eric Vökel on 29 Aug 2022
Muchas gracias por su valoración, esperamos que haya disfrutado de su estancia y nos gustaría volver a tener la oportunidad de alojarlo para que su estancia sea de 10.

10/10 Excellent

Ali

Travelled with family
Liked: Amenities, property conditions & facilities
Really nice very clean perfect location and very very comfortable would go back again
Stayed 3 nights in Aug 2022
Response from Alejandro on 26 Aug 2022
Dear Ali, Thank you very much for your lovely review , we would love to host you again on another ocassion !

10/10 Excellent

Roderick

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Loved the property. Cool vibe just blocks from main shopping area and restaurants.
Stayed 1 night in Aug 2022
Response from Eric Vökel team on 25 Aug 2022
Dear Roderick,Thank you very much for your fantastic review and comments. We hope to see you again soon in any Eric Vökel.Kind regards,Eric Vökel team

8/10 Good

Carlos

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good hotel, it has all necessary amenities. Great for families
Stayed 3 nights in Aug 2022
Response from Eric Vökel team on 25 Aug 2022
Dear Carlos,Thank you very much for your nice review and comments. We hope to see you again soon at Eric Vökel.Best regards

6/10 Okay

Nelson

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
The apartment is located in a great area. The biggest issue I had was with the furnishings. The bedding and pillows were terrible. A boutique laque hotel should have better furnishings. Secondly the dryer doesn’t dry. I am aware that coming from rhe US you we have different standard but I shouldn’t have to hang my clothes after it’s been “dryed” twice. Pillows and bedding was very poor.
Stayed 2 nights in Jul 2022
Response from Eric Vökel Manager on 1 Aug 2022
Dear Nelson, Thank you very much for your comments, it help us to improve. We will certainly review the mattresses and pillows, this year we are changing all of them. Hopefully you can give us another opportunity in the future. Best regards, Nan Mascaró

8/10 Good

James S.

Liked: Cleanliness
Memorable Madrid
Excellent location. Nice property.
Stayed 9 nights in Jul 2022