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Hotel Serrano

4.0 star property
Hotel with a bar, steps from Paseo de la Castellana

Choose dates to view prices

Hotel Serrano pulses with energy near Madrid's Gran Via. The on-site coffee shop provides morning fuel before guests head out with rental cars from the property. After exploring, travelers return to connect with in-room WiFi or swap stories at the bar with fellow guests.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Room service
  • Breakfast available
  • Housekeeping
  • 24/7 front desk
  • Laundry

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Single Room

Single Room

Single Room

8.0 out of 10
Very good
(17 reviews)

Highlights

Soundproofed
Air conditioning
HDTV
Bidet
Hairdryer
Private bathroom
Laptop workspace
In-room safe
  • 14 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Superior Room

Superior Room

Superior Room

Highlights

Soundproofed
Air conditioning
HDTV
Separate bedroom
Bidet
Hairdryer
Private bathroom
Living room
  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Double Room

Double Room

Double Room

8.8 out of 10
Excellent
(18 reviews)

Highlights

Soundproofed
Air conditioning
HDTV
Bidet
Hairdryer
Private bathroom
Laptop workspace
In-room safe
  • 18 sq m
  • Sleeps 2
  • 2 Twin Beds OR 1 Double Bed

View all photos for Double Room Single Use

Hair dryer, bidet, towels

Double Room Single Use

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Soundproofed
Air conditioning
HDTV
Bidet
Hairdryer
Private bathroom
Laptop workspace
In-room safe
  • 18 sq m
  • Sleeps 1
  • 1 King Bed OR 2 Twin Beds

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About the area

Map
Calle de Marques de Villamejor, 8, Madrid, Madrid, 28006

What's nearby

  • Gran Via - 3 min drive - 1.8 km
  • Bernabéu Stadium - 4 min drive - 2.9 km
  • Puerta del Sol - 4 min drive - 2.5 km
  • El Retiro Park - 6 min drive - 3.6 km
  • Plaza Mayor - 6 min drive - 3.6 km

Getting around

  • Nunez de Balboa Station - 7 min walk
  • Madrid Recoletos Station - 12 min walk
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas) - 21 min drive

Restaurants

  • ‪Five Guys - Serrano - ‬4 min walk
  • ‪Streetxo - ‬2 min walk
  • ‪Tatel - ‬5 min walk
  • ‪Magnum Bar by Villa Magna - ‬2 min walk
  • ‪Flor y Nata - ‬3 min walk

About this property

Hotel Serrano

Upscale hotel near Paseo de la Castellana
Located close to Puerta de Alcalá and Movistar Arena, Hotel Serrano provides a coffee shop/cafe, dry cleaning/laundry services and car hire on-site. In addition to a bar, guests can connect to free in-room WiFi.
Additional perks include:
  • Buffet breakfast (surcharge), babysitting (surcharge) and tour/ticket information
  • Concierge services, free newspapers and a front desk safe
  • Luggage storage, a lift and multilingual staff
  • Guest reviews give top marks for the helpful staff
Room features
All guest rooms at Hotel Serrano offer thoughtful touches, such as laptop-friendly workspaces and air conditioning, in addition to amenities, such as free WiFi and safes.
More conveniences in all rooms include:
  • Bathrooms with bidets and baths or showers
  • Daily housekeeping and phones

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Reception

Petit Palace President Castellana

  • Pet-friendly
  • Free WiFi
  • Air conditioning
  • Breakfast available
8.2 out of 10, Very good, 1,010 reviews
The price is €128
includes taxes & fees
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Petit Palace President Castellana

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (EUR 30 per day)

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:30 AM for a fee: EUR 16.50 for adults and EUR 7.50 for children
  • A bar/lounge
  • A coffee shop/cafe

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance

More

  • 1 building
  • 6 floors
  • Built in 1969
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Bidet
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Free daily newspapers
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately EUR 16.5 for adults and from EUR 7.50 for children
  • Nearby parking fee: EUR 30 per day (656 ft away)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation

Property is also known as

Hotel Serrano Madrid
Serrano Madrid
Hotel Serrano Silken Madrid
Hotel Serrano Silken
Serrano Silken Madrid
Serrano Silken
Hotel Serrano Managed by Silken

Frequently asked questions

Is Hotel Serrano pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Hotel Serrano?

Check-in start time: 3:00 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Hotel Serrano?

Checkout is at noon.

Where is Hotel Serrano located?

Located in Salamanca, this hotel is within 1 mile (2 km) of Paseo de la Castellana, Gran Via and Puerta de Alcalá. Prado Museum and Puerta del Sol are also within 2 miles (3 km). Nunez de Balboa Station is 7 minutes by foot and Ruben Dario Station is 7 minutes.

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Hotel Serrano Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 256 out of 469 reviews
Rating 8 - Good. 145 out of 469 reviews
Rating 6 - Okay. 45 out of 469 reviews
Rating 4 - Poor. 15 out of 469 reviews
Rating 2 - Terrible. 8 out of 469 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Maria del Pilar

Liked: Cleanliness, amenities, property conditions & facilities
Very nice experience! Location great!!! The staff very kind
Stayed 1 night in May 2025

10/10 Excellent

ZORAYA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente

Very nice
Stayed 1 night in Jul 2025

10/10 Excellent

CARLOS

Liked: Cleanliness, staff & service
Excellent location
Stayed 3 nights in Oct 2024

10/10 Excellent

SHERRY

Liked: Cleanliness, staff & service, property conditions & facilities
Good value, excellent location
Stayed 3 nights in Apr 2023

10/10 Excellent

Raquel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great Location, clean, a few minuts from Puerta de Arcalá
Stayed 3 nights in Mar 2024

10/10 Excellent

Perry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Sep 2022

10/10 Excellent

Maria del Pilar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent!! I will be there again
Stayed 1 night in May 2025

8/10 Good

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location was perfect.
Stayed 5 nights in Jul 2022

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good option for family trip in Madrid. Walking dustance to attractions, stores and restaurants
Stayed 2 nights in Sep 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recommended

Great location and excellent value for money. Friendly and efficient staff. Will be returning in future
Stayed 1 night in Feb 2025

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in Mar 2025

10/10 Excellent

Alfredo

Liked: Cleanliness, staff & service, property conditions & facilities
good, well located, simple
Stayed 1 night in Jul 2023

2/10 Terrible

Kimberly

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Feb 2025

8/10 Good

Razvan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good and convenient short stay

I've only stayed one night, no breakfast. Well positioned on Calle Serrano, surprised to see there is no ramp, we had heavy luggage which are hard to carry on stairs. reception people were nice, room was cosy but pretty small and bath is a bit outdated. for short stays, I would say is great option
Stayed 1 night in Jul 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A pleasant return to Madrid!

It's been a long time between visits to Madrid and my recollection was foggy re: best areas to stay. We chose Salamanca on recommendation and then found Hotel Serrano via a search. It was an excellent choice and will most likely return. Comfortable room, quiet environment and a very friendly (and helpful) staff made the stay most enjoyable. Highly recommend.
Stayed 2 nights in Jan 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Great location but definitely not a 4 star hotel as per advertised. It clearly looked like it was once a 2 or 3 star hotel and after some poor quality makeover they pushed it to categorize it as 4 star. Not a good sign. Very noisy air condition system and not in perfect working order. Breakfast was very average.
Stayed 4 nights in Jul 2024

8/10 Good

Laura

Todo ok
Stayed 1 night in Oct 2025

10/10 Excellent

rodrigo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No lo comi
Stayed 6 nights in Sep 2025

10/10 Excellent

Jareth

Liked: Cleanliness, staff & service, property conditions & facilities
La estancia fue excelente, nos atendieron de maravilla
Stayed 1 night in Oct 2025

10/10 Excellent

Viviana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room!
Stayed 4 nights in Sep 2025

10/10 Excellent

SUYIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encanto el Hotel La estadia y todo el personal muy Bella’s persona lo unico fue una de la chicas del personal Veronica se Porto muy ruda y grocera con nosotras Durante nuestra estadia fue la unica del personal del hotel que no fue amable del resto todos le dot un 10/10
Stayed 3 nights in Aug 2025

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and friendly staff
Stayed 2 nights in Sep 2025

10/10 Excellent

Julian

Liked: Cleanliness, property conditions & facilities
Muy buena
Stayed 2 nights in Aug 2025

10/10 Excellent

WILLIAM

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to transportation and several restaurants in the area.
Stayed 2 nights in Sep 2025

10/10 Excellent

Cristian

Liked: Cleanliness, staff & service, amenities
Todp bien 10 de 10
Stayed 1 night in Aug 2025