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Hotel Serrano

4.0 star property
Travelers find a genuine welcome at this hotel where staff members remember their names and favorite morning beverages after just one day

Choose dates to view prices

Hotel Serrano pulses with energy near Madrid's Gran Via. The on-site coffee shop provides morning fuel before guests head out with rental cars from the property. After exploring, travelers return to connect with in-room WiFi or swap stories at the bar with fellow guests.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available
  • Bar
  • Laundry room
  • Room service

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Single Room

Single Room

Single Room

8.0 out of 10
Very good
(17 reviews)

Highlights

Soundproofed
Air conditioning
HDTV
Hairdryer
Private bathroom
Bidet
In-room safe
Daily housekeeping
  • 14 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Superior Room

Superior Room

Superior Room

Highlights

Soundproofed
Air conditioning
HDTV
Separate bedroom
Hairdryer
Private bathroom
Bidet
Living room
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Double Room

Double Room

Double Room

9.0 out of 10
Wonderful
(21 reviews)

Highlights

Soundproofed
Air conditioning
HDTV
Hairdryer
Private bathroom
Bidet
In-room safe
Daily housekeeping
  • 18 sq m
  • Sleeps 2
  • 2 Single Beds OR 1 Double Bed

View all photos for Double Room Single Use

Hair dryer, bidet, towels

Double Room Single Use

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Soundproofed
Air conditioning
HDTV
Hairdryer
Private bathroom
Bidet
In-room safe
Daily housekeeping
  • 18 sq m
  • Sleeps 1
  • 1 King Bed OR 2 Single Beds

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About the area

Located in Salamanca, a neighbourhood in Madrid, Hotel Serrano is near a metro station. Prado Museum and Museo Nacional Centro de Arte Reina Sofía are cultural highlights, and some of the area's notable landmarks include Royal Palace of Madrid and Puerta de Alcalá. Looking to enjoy an event or a game? See what's going on at Bernabéu Stadium or Movistar Arena. Visit our Madrid travel guide
Map
Calle de Marques de Villamejor, 8, Madrid, Madrid, 28006

What's nearby

  • Beautiful summer day in Madrid
    Paseo de la Castellana
    1 min walk - 0.0 km
  • Madrid, Plaza de Colon
    Plaza de Colon
    10 min walk - 0.9 km
  • Golden Mile
    1 min walk - 0.1 km
  • El Corte Inglés
    5 min walk - 0.5 km
  • U.S. Embassy
    7 min walk - 0.6 km

Getting around

  • Nunez de Balboa Station
    7 min walk
  • Madrid Recoletos Station
    12 min walk
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    21 min drive

Restaurants

  • Five Guys - Serrano
    4 min walk
  • Streetxo
    2 min walk
  • Delphina Serrano
    2 min walk
  • Flor y Nata
    3 min walk
  • Magnum Bar by Villa Magna
    2 min walk

About this property

Hotel Serrano

Upscale hotel near Puerta de Alcalá
Located close to Movistar Arena, Hotel Serrano provides a coffee shop/cafe, dry cleaning/laundry services and car hire on-site. In addition to a bar, guests can connect to free in-room WiFi.
Additional perks include:
  • Buffet breakfast (surcharge), babysitting (surcharge) and smoke-free property
  • A lift, multilingual staff and tour/ticket information
  • A 24-hour front desk, luggage storage and free newspapers
  • Guest reviews give top marks for the helpful staff
Room features
All guest rooms at Hotel Serrano offer thoughtful touches, such as laptop-friendly workspaces and air conditioning, in addition to amenities, such as free WiFi and safes.
More conveniences in all rooms include:
  • Bathrooms with bidets and baths or showers
  • Daily housekeeping and phones

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  • Air-conditioning
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (EUR 30 per day)

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:30 AM for a fee: EUR 16.50 for adults and EUR 7.50 for children
  • A bar/lounge
  • A coffee shop/cafe

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance

More

  • 1 building
  • 6 floors
  • Built in 1969
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Bidet
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Free daily newspapers
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately EUR 16.5 for adults and from EUR 7.50 for children
  • Nearby parking fee: EUR 30 per day (656 ft away)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation

Property is also known as

Hotel Serrano Madrid
Serrano Madrid
Hotel Serrano Silken Madrid
Hotel Serrano Silken
Serrano Silken Madrid
Serrano Silken
Hotel Serrano Managed by Silken

Frequently asked questions

Is Hotel Serrano pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Hotel Serrano?

Check-in start time: 3:00 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Hotel Serrano?

Checkout is at noon.

Where is Hotel Serrano located?

Located in Salamanca, this hotel is within 1 mile (2 km) of Paseo de la Castellana, Gran Via and Puerta de Alcalá. Prado Museum and Puerta del Sol are also within 2 miles (3 km). Nunez de Balboa Station is 7 minutes by foot and Ruben Dario Station is 7 minutes.

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Reviews

Hotel Serrano Reviews

8.8

Excellent

9.0

Cleanliness

9.0

Location

8.8

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 274 out of 493 reviews
Rating 8 - Good. 148 out of 493 reviews
Rating 6 - Okay. 48 out of 493 reviews
Rating 4 - Poor. 15 out of 493 reviews
Rating 2 - Terrible. 8 out of 493 reviews

Reviews

10/10 Excellent

Brandon

Liked: Cleanliness, property conditions & facilities
Great location to do shopping
Stayed 3 nights in Jan 2026

10/10 Excellent

Tomas David

Liked: Cleanliness, property conditions & facilities
Staff provided exceptional costumer service.
Stayed 3 nights in Jan 2026

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and friendly staff
Stayed 2 nights in Sep 2025

10/10 Excellent

Emelyn

Liked: Cleanliness, property conditions & facilities
Love the hotel, excellent location.
Stayed 4 nights in Jun 2025

10/10 Excellent

WILLIAM

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to transportation and several restaurants in the area.
Stayed 2 nights in Sep 2025

10/10 Excellent

Carolina

Liked: Amenities
Nice hotel perfectly located
Stayed 3 nights in Apr 2025

8/10 Good

Marian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. We stayed only one night, but the staff were super friendly and the room very clean
Stayed 1 night in May 2025

10/10 Excellent

Federico

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and super friendly staff
Stayed 8 nights in Nov 2024

10/10 Excellent

kaylin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and access to the train station, shopping district and museums.
Stayed 2 nights in Feb 2025

8/10 Good

Stella

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the hotel is located in an upscale shopping area but still very quiet in the night, walkable distance to major tourist attractions
Stayed 2 nights in May 2025

8/10 Good

Carmen

Liked: Cleanliness, staff & service, room comfort
Excellent, quiet location, with great restaurants nearby. The breakfast was good, but can be improved. The staff are very friendly and helpful. My only complaint is that they turned off the air conditioning without any warning, or at least they didn't warn me, and the room was extremely hot the last night. They should warn the guests…
Stayed 4 nights in Oct 2025

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to shopping street, very clean. Easy check in process.
Stayed 3 nights in May 2025

10/10 Excellent

Viviana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room!
Stayed 4 nights in Sep 2025

10/10 Excellent

Maria del Pilar

Liked: Cleanliness, amenities, property conditions & facilities
Very nice experience! Location great!!! The staff very kind
Stayed 1 night in May 2025

10/10 Excellent

CARLOS

Liked: Cleanliness, staff & service
Excellent location
Stayed 3 nights in Oct 2024

10/10 Excellent

Antonella

Liked: Cleanliness, amenities, property conditions & facilities
Has the best location in all Madrid. Only on block from the best street of the city. Very safe and easy to move in taxi. The location is very very amazing. The rooms are renovable and th staff is veey nice.
Stayed 2 nights in May 2025

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for families visiting Madrid. Safe, clean and walkable to attractions, shopping and restaurants
Stayed 1 night in Sep 2024

10/10 Excellent

Raquel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great Location, clean, a few minuts from Puerta de Arcalá
Stayed 3 nights in Mar 2024

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good value for money paid

Very good location and friendly staff. Two subway stations (different lines) are nearby. Breakfast was super, you can find anything to suit your taste - scrambled eggs, bacon, sausages, fresh vegetables, fruits, a variety of breads, cold cuts, cheeses, jams, cereals. You also have mineral water, juices, coffee, cocoa, and tea. I recommend this accommodation.
Stayed 1 night in Aug 2025

10/10 Excellent

Altoon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location service rooms all great!
Stayed 1 night in Jul 2023

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Good location for tourists. You can walk to key areas such as El Retiro, Gran Vía, etc.
Stayed 1 night in Nov 2023

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good option for family trip in Madrid. Walking dustance to attractions, stores and restaurants
Stayed 2 nights in Sep 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recommended

Great location and excellent value for money. Friendly and efficient staff. Will be returning in future
Stayed 1 night in Feb 2025

10/10 Excellent

Marcia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super good location on the best shopping street in town. Modern fresh clean feel. Very helpful friendly staff. Felt welcomed & cared for.
Stayed 1 night in Dec 2024

8/10 Good

Marie de Lourdes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is located in a quiet and safe neighborhood which is known for its upscale stores. Conveniently close to metro and bus stops.
Stayed 8 nights in Oct 2024