Minibar, in-room safe, desk, soundproofing

Reviews of Room Mate Alba

4 out of 5
Room Mate Alba
Calle de las Huertas 16, Madrid

Reviews

9.8

Exceptional

Rating 10 - Excellent. 334 out of 386 reviews" "
Rating 8 - Good. 39 out of 386 reviews" "
Rating 6 - Okay. 7 out of 386 reviews" "
Rating 4 - Poor. 2 out of 386 reviews" "
Rating 2 - Terrible. 4 out of 386 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Luis Angel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best location in Madrid Center. Close to everything. The friendliest staff.
Stayed 2 nights in Apr 2024
Response from Bárbara Soria - Coordinadora de Recepción on 27 Apr 2024
Dear Luis Angel,Thank you for taking the time to write such a positive review of the hotel. We are really happy to know you enjoyed your stay with us and you like our central location and our customer service. We all look forward to welcoming you back to the hotel again soon. Regards,

10/10 Excellent

Millie E

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in a great location, featuring an abundance of restaurants, plazas, and attractions.
Stayed 5 nights in Apr 2024
Response from Bárbara Soria - Coordinadora de Recepción on 27 Apr 2024
Dear Millie E,Thank you for posting your comment regarding your recent stay at Room Mate Alba. In Room Mate Hotels, our clients' satisfaction is our top priority, and so we are very happy to read you had a nice stay. We all look forward to welcoming you back to the hotel again soon. Regards,

10/10 Excellent

jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff and in a great location. Would definitely recommend!
Stayed 1 night in Apr 2024
Response from Bárbara Soria - Coordinadora de Recepción on 27 Apr 2024
Dear Jessica,Thanks for choosing Room Mate Alba and for taking the time to provide feedback about your experience with us. We are happy to know that you have enjoyed our great central location and our customer service.opefully we can welcome you back in Alba soon! Regards,

8/10 Good

Jennifer, mount Laurel

Liked: Cleanliness
Stayed 4 nights in Apr 2024
Response from Bárbara Soria - Coordinadora de Recepción on 27 Apr 2024
Estimada Jennifer,Gracias por su magnífica puntuación. No duden en volver a visitarnos, estaremos encantados de darles la bienvenida nuevamente.Saludos,

8/10 Good

Luis Angel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its near everyting
Stayed 2 nights in Apr 2024
Response from Bárbara Soria - Coordinator on 25 Apr 2024
Dear Luis Angel,Thank you very much for your wonderful rating.Come back soon to visit us, we will be happy to welcome you again.Best regards,

10/10 Excellent

Natalia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely one of my most memorable stays! The place is great, the rooms are lovely, the food is delicious, the bar is joyous and most of all the staff are unparalleled! I will definitely come back! Loved, loved, loved this hotel! What a gem!!!
Stayed 7 nights in Apr 2024
Response from Bárbara Soria - Coordinadora de Recepción on 27 Apr 2024
Dear Natalia,Wow! Thank you for posting your comment on Expedia.com regarding your recent stay at Room Mate Alba. In Room Mate Hotels, our clients' satisfaction is our top priority, and so we are very happy to read you had a lovely stay.It will be our pleasure welcoming you back "home" whenever you travel to Madrid again. Regards,

10/10 Excellent

Michael, Botanic Ridge

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were fabulous particularly Barbara. Facilities excellent. Great location. No issues at all. Best hotel i have stayed in in Europe. Highly recommended.
Stayed 2 nights in Apr 2024
Response from Bárbara Soria - Coordinadora de Recepción on 27 Apr 2024
Dear Michael,Thank you very much for your wonderful and lovely comment. With customers like you it is easy to give the best possible service. And thank you very much for highlighting our attention and our unbeatable location. We look forward to welcoming you again in the future, we will always be "your home in Madrid".Warm Regards,

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic room. Great design. Lots of great touches. Well stocked mini bar. Super clean room. Perfect location. Incredible deal for the price. Hard to believe actually….
Stayed 3 nights in Apr 2024
Response from Front Desk Department on 18 Apr 2024
Dear Peter,Thank you so much for your great review!It's great that you appreciate our design rooms and our central location :)We hope to attend you in your next visit to Madrid!Best regards,

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely room in our favourite part of Madrid. Walkable from Atocha. Room was quite small for the price but very comfortable.
Stayed 1 night in Apr 2024
Response from Bárbara Soria - Coordinadora de Recepción on 17 Apr 2024
Dear Stephen,Many thanks for your stay at Room Mate Alba and for sharing your experience. We are really happy to know you enjoyed your stay with us and you like our central location and our comfy room.Hopefully we can welcome you back in Alba soon!Regards,

10/10 Excellent

Stella

Liked: Cleanliness, staff & service, property conditions & facilities
The perfect place to stay in Madrid!, Everything is perfect Highly recommend Will be back!
Stayed 1 night in Apr 2024
Response from Bárbara Soria - Coordinadora de Recepción on 17 Apr 2024
Dear Stella,Thanks for choosing Room Mate Alba and for taking the time to provide feedback about your experience with us. We are more than happy to know your opinion about our central location in the heart of the city.It will be our pleasure welcoming you back "home" whenever you travel to Madrid again.Regards,

2/10 Terrible

jorge

Disliked: Cleanliness, staff & service, property conditions & facilities
Avoid this property when possible especially if you value safety and convenience
Response from Bárbara Soria - Coordinadora de Recepción on 27 Apr 2024
Dear Jorge,Thank you for sharing your experience with other users. We regret that we did not meet your expectations and we would have liked to know about your discomfort during your stay at the hotel so we could have provided you with a solution and made your stay better. Our aim is to make guests feel at home and provide the best service and we are sorry we did not achieve our goal with you. Hopefully you will give us a second chance to prove to you that the first experience was an exception. Regards,

10/10 Excellent

Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was extremely comfortable, large and had everything we needed. The hotel staff were welcoming, friendly and very helpful. The location was central, pedestrianised and seemed very safe.
Stayed 3 nights in Apr 2024
Response from Bárbara Soria - Coordinadora de Recepción on 10 Apr 2024
Dear Anne,Thank you for posting your comment regarding your recent stay at Room Mate Alba. In Room Mate Hotels, our clients' satisfaction is our top priority, and so we are very happy to read you had a nice stay enjoying the comfortable room and its facilities, our location in the heart of the city and our customer service.It will be our pleasure welcoming you back "home" - so you can enjoy the Room Mate Experience once again.Regards,

10/10 Excellent

Simone

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tolles Hotel, alles fußläufig zu erreichen.
Stayed 3 nights in Apr 2024
Response from Bárbara Soria - Coordinadora de Recepción on 10 Apr 2024
Dear Simone,Thanks for choosing Room Mate Alba and for taking the time to provide feedback about your experience with us. It is great to know that you were pleased by our central location.It would be our pleasure to welcome you back again if you return to Madrid and to assist you in anything you may need.Regards,

10/10 Excellent

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff were friendly and efficient. The room with a street view was relatively quiet (and better than most for central Madrid) with shutters and double glazing. The street is one way with less traffic than most. Vehicles can be barely heard but people shouting or dogs barking are still audible. The bed was comfortable (mattress medium / firm but with a softer topping) . Breakfast is served until late and you don't need to indicate a time slot thereby allowing flexibility. Location is ideal as El Prado is less than 10 minutes walk in one direction and the same for the Plaza Mayor in the opposite direction. Plaza Santa Anna is less than 1 minute away on foot for bars with outside seating in the square
Stayed 3 nights in Apr 2024
Response from Bárbara Soria - Coordinadora de Recepción on 10 Apr 2024
Dear Nicholas,Wow, Thanks for choosing Room Mate Alba and for taking the time to provide feedback about your experience with us. We love to read comments like yours. Our main goal is to transmit our Room Mate philosophy: a central location in the heart of Madrid, super comfortable rooms, and personalized customer service. In Room Mate Alba we always work to provide the best service to all our guests, be assured that your comment will motivate the whole team!It will be our pleasure welcoming you back "home" - so you can enjoy the Room Mate Experience once again.Regards,

10/10 Excellent

Mirta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very helpful and friendly.
Stayed 10 nights in Mar 2024
Response from Bárbara Soria - Coordinadora de Recepción on 10 Apr 2024
Dear Mirta,In Room Mate Hotels, our clients' satisfaction is our top priority, and so we are very happy to read you had a great stay. Thank you very much for your mention to the helpful and friendly service provided by all the team here. It will be our pleasure welcoming you back "home" - so you can enjoy the Room Mate Experience once again.Regards,

10/10 Excellent

Kavitha, Maple

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unique,beautiful and well planned out rooms.
Stayed 4 nights in Mar 2024
Response from Bárbara Soria - Coordinadora de Recepción on 10 Apr 2024
Dear Kavitha,Thank you so much for such kind words and the team and I are so thrilled that you enjoyed your time with us here at Room Mate Alba.We hope you come back soon so that the entire Albas team can welcome you back with a big smile.Regards,

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a wonderful hotel. Recommended highly
Stayed 7 nights in Mar 2024
Response from Front desk on 3 Apr 2024
Dear Michael,Thank you for your great review!We are glad you enjoyed our hotel :)Hope to attend you in a near future,Best regards,

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 4 nights in Mar 2024
Response from Bárbara Soria - Coordinadora de Recepción on 27 Mar 2024
Estimada Olga,Muchas gracias por su magnífica puntuación.Vuelvan pronto a visitarnos, estaremos encantados de darles la bienvenida.Saludos,

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely, cozy small hotel in good location. Staff very friendly and helpful.
Stayed 5 nights in Mar 2024
Response from Bárbara Soria - Coordinadora de Recepción on 27 Mar 2024
Dear Patricia,Many thanks for your stay at Room Mate Alba and for sharing your experience in Expedia. We are more than happy to know your opinion about our customer service and our central location. Hopefully we can welcome you back in Alba soon! Regards,

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique property in very cool neighborhood with lots of great food and great shopping.
Stayed 1 night in Mar 2024
Response from Bárbara Soria - Coordinadora de Recepción on 22 Mar 2024
Dear Theresa,Thank you for posting your comment regarding your recent stay at Room Mate Alba. We are delighted to know you enjoyed our very central location in the heart of the city.Hopefully we can welcome you back in Alba soon! Regards,

10/10 Excellent

Leticia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Boutique Hotel European standard size room Excellent Staff very knowledgeable in everything
Stayed 1 night in Mar 2024
Response from Bárbara Soria - Coordinadora de Recepción on 22 Mar 2024
Dear Leticia,Thanks for choosing Room Mate Alba and for taking the time to provide feedback about your experience with us. We are more than happy to know your opinion about our customer service and our central location. It will be our pleasure welcoming you back "home" whenever you travel to Madrid again. Regards,

10/10 Excellent

Carla

Stayed 1 night in Mar 2024
Response from Bárbara Soria - Coordinadora de Recepción on 10 Apr 2024
Estimada Carla,Muchas gracias por su puntuación tan positiva.No duden en volver a visitarnos, estaremos encantados de darles la bienvenida nuevamente. Saludos,

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly, helpful staff. Great location. Easy walking to museo del Prado and other museums, countless parks. Very safe area.
Stayed 7 nights in Mar 2024
Response from Front Desk Department on 21 Mar 2024
Dear Steven,Thank you so much for this wonderful review.We are glad you enjoyed Albas central location, but even happier, to read your comments about our staff :)Hope to attend you in a near future,Kind regards,

10/10 Excellent

Leticia

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent Boutique hotel in the neighborhood of las Letras
Stayed 1 night in Mar 2024
Response from Front Desk Department on 21 Mar 2024
Dear Leticia,Thank you so much for choosing Room Mate Alba for your stay in Madrid! We are very happy to hear you enjoyed our central location!Hope to welcoming you again in a near future!Best regards,

8/10 Good

Fraser

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Bárbara Soria - Coordinadora de Recepción on 22 Mar 2024
Estimado Fraser,Gracias por su puntuación y por compartirla con el resto de usuarios.No duden en volver a visitarnos, estaremos encantados de darles la bienvenida.Saludos

10/10 Excellent

Antonio, Miami Beach

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Feb 2024
Response from Bárbara Soria - Coordinadora de Recepción on 11 Mar 2024
Estimado Antonio,Muchas gracias por su magnífica valoración.Vuelvan pronto a visitarnos, estaremos encantados de darles la bienvenida nuevamente.Saludos

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is excellently located for exploring all of the sights of Madrid. The staff are very friendly and helpful. The environment is of a high standard and the room amenities were good. Bed was very comfy. Though the hotel does not have a restaurant the area is surrounded by excellent food choices so not an issue. Would definitely recommend and come back should I be in Madrid again.
Stayed 1 night in Feb 2024
Response from Front Desk Department on 7 Mar 2024
Dear Lucy,First of all, thank you for taking a moment of your valuable time to express your opinion about Room Mate Alba.We are glad you enjoyed our central location, but we are even happier to know that you appreciate our staff!We hope to see you soon!Best regards,

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Bárbara Soria - Coordinadora de Recepción on 24 Feb 2024
Estimado Robert,Gracias por su magnífica valoración.Vuelvan pronto a visitarnos, estaremos encantados de darles la bienvenida una vez más.Saludos,

10/10 Excellent

Simon.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is well licated and easy to get anywhere. Rooms comfortable. Bar staff friendly and helpful. The staff at reception were super helpful.
Stayed 4 nights in Feb 2024
Response from Bárbara Soria - Coordinadora de Recepción on 24 Feb 2024
Dear Simon,Thank you so much for taking the time to share your wonderful feedback! We are pleased that you enjoyed our central location, the comfort of our rooms, and our customer service.We look forward to the honor of welcoming you back in the future.Regards,

10/10 Excellent

Claudia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was perfect.
Stayed 3 nights in Feb 2024
Response from Bárbara Soria - Coordinadora de Recepción on 19 Feb 2024
Dear Claudia,Thank you very much for your wonderful review. We are glad to hear that you enjoyed our central location.We hope to see you again soon at Alba, your home in Madrid. Regards,

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Bárbara Soria - Coordinadora de Recepción on 18 Feb 2024
Estimada Judith,Gracias por su magnífica valoración.Esperamos poder recibirles nuevamente en futuras ocasiones.Saludos,

10/10 Excellent

Orhan

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 4 nights in Feb 2024
Response from Bárbara Soria - Coordinadora de Recepción on 17 Feb 2024
Dear Orhan,Thank you very much for your positive feedback. We hope you will visit us again soon. Regards.

8/10 Good

Elena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel! Clean and excellent location. A little noisy at night. No hot water early in the morning. Overcrowded on the weekends, almost impossible to dine. Breakfast is absolutely worth the money and lasts till noon. Staff is friendly, helped us to check in earlier, we were exhausted after the flight. Be careful though when they recommend you to hire taxi over Uber.The taxi driver overcharged our card outrageously! ($40!)
Stayed 6 nights in Jan 2024

10/10 Excellent

Jillian

Stayed 2 nights in Feb 2024
Response from Bárbara Soria - Coordinadora de Recepción on 22 Mar 2024
Estimado Jillian,Muchas gracias por su magnífica puntuación.Vuelvan pronto, estaremos encantados de darles la bienvenida nuevamente.

10/10 Excellent

Kristin, Atlanta

Liked: Cleanliness, staff & service, property conditions & facilities
The room was beautiful and clean and spacious and the staff was helpful and friendly
Stayed 3 nights in Jan 2024
Response from Bárbara Soria - Coordinadora de Recepción on 17 Feb 2024
Dear Kristin,Thank you for your review and your very positive words.We are glad to know that you had a wonderful stay and that you highlight the attention received and the beautiful room. Do not hesitate to visit us again, Alba will always be your home in Madrid.Regard.

8/10 Good

Renee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room.
Stayed 2 nights in Jan 2024
Response from Bárbara Soria - Coordinator on 8 Feb 2024
Dear Renee,Thank you very much for your wonderful review. Come back soon, Alba will always be your home in Madrid.Regards,

10/10 Excellent

Adrienne

Stayed 1 night in Jan 2024
Response from Bárbara Soria - Coordinator on 8 Feb 2024
Estimada Adrienne,Gracias por su magnífica puntuación. Estaremos encantados de darles la bienvenida en futuras ocasiones.Saludos,

10/10 Excellent

REGINA ESPINOZA

Stayed 3 nights in Jan 2024
Response from Bárbara Soria - Coordinadora de Recepción on 16 Feb 2024
Estimada Regina,Gracias por su magnífica valoración.Será un placer recibirles nuevamente en futuras ocasiones.Saludos.

2/10 Terrible

Tara

Stayed 2 nights in Jan 2024
Response from Bárbara Soria - Coordinadora de Recepción on 17 Feb 2024
Estimada Tara,En primer lugar, gracias por su estancia con nosotros. Lamentamos no haber estado a la altura de sus expectativas y nos hubiera gustado conocer qué aspecto hizo que su estancia no fuera de 10. Esperamos que nos vuelvan a dar una segunda oportunidad y conseguir que se sientan como en casa.Saludos,

10/10 Excellent

Yusuke

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel
Everything was great.
Stayed 2 nights in Jan 2024
Response from Bárbara Soria - Coordinadora de Recepción on 19 Feb 2024
Dear Yusuke,Thank you very much for taking your time to leave us your feedback. It will be our pleasure welcoming you back "home" - so you can enjoy the Room Mate Experience once again. Warm regards,

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Bárbara Soria - Coordinadora de Recepción on 9 Feb 2024
Estimado César,Gracias por su magnífica puntuación.Será un placer recibirles en futuras ocasiones.Saludos,

10/10 Excellent

Ricardo, Houston

Stayed 7 nights in Dec 2023
Response from Bárbara Soria - Coordinadora de Recepción on 9 Feb 2024
Estimado Ricardo,Gracias por su positiva puntuación. Vuelvan pronto a visitarnos, estaremos encantados de recibirles nuevamente.Saludos,

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A super property centrally located and useful for museums and shopping. Transport easy to access and use or you can just walk. Lots of places to eat close by and plenty of choice. Staff were very welcoming and accommodating, room superb- lots of space and every need met. Highly recommended.
Stayed 3 nights in Jan 2024
Response from Bárbara Soria - Coordinadora de Recepción on 19 Feb 2024
Dear Sharon,Thanks for choosing Room Mate Alba and for taking the time to provide feedback about your experience with us. Our main goal is to transmit our Room Mate philosophy: a central location in the heart of Madrid, super comfortable rooms, and personalized customer service. It will be our pleasure welcoming you back "home" whenever you travel to Madrid again. Regards,

8/10 Good

Maria Eugenia

Stayed 2 nights in Jan 2024
Response from Bárbara Soria - Coordinadora de Recepción on 19 Feb 2024
Estimada Maria Eugenia,Gracias por su valoración y por compartir su experiencia con el resto de usuarios. Vuelvan pronto a visitarnos, Alba siempre será su casa de Madrid. Saludos,

10/10 Excellent

Ovul

Stayed 4 nights in Dec 2023
Response from Bárbara Soria - Coordinadora de Recepción on 17 Feb 2024
Dear Ovul,Thank you so much for your positive review.Come back soon, we will be happy to welcome you again.Regards

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service
Very good location close to major attractions, Prado, Del Sol and Plaza Major, all within 10-15 min away by walk. Room was rather small, only one chair in a room, and no sofa or other sitting options, may be suitable for solo traveler but was not convenient for two people.
Response from Laura Cediel - Front Desk Room Mate Alba on 8 Jan 2024
Dear James, Thanks for choosing Room Mate Alba and for taking the time to provide feedback about your experience with us. We love to read comments like yours. Our main goal is to transmit our Room Mate philosophy: a central location in the heart of Madrid, breakfast till noon, super comfortable rooms, and personalized customer service. It will be our pleasure welcoming you back "home" whenever you travel to Madrid again. Warm regards,

10/10 Excellent

Jodie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect city break
Amazing hotel and perfect location!
Stayed 2 nights in Dec 2023

8/10 Good

Julia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely clean property in a great location with extremely friendly and helpful staff.
Stayed 3 nights in Dec 2023

10/10 Excellent

Andrew Duval

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in the heart of Madrid. The rooms were well appointed and clean. We were given a wonderful room on the 3rd floor with an awesome view of the bustling cobblestone streets below.
Stayed 6 nights in Dec 2023

10/10 Excellent

Beatriz

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is very good and staff super nice
Stayed 2 nights in Dec 2023
Response from Laura Cediel - Front Desk Room Mate Alba on 9 Dec 2023
Dear Beatriz,Thank you for your great review and for spending time with us.We're delighted we were able to live up to the expectations you had of us.It would be great to welcome you soon again!Until then, we wish you all the best.