All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
The best location in Madrid Center. Close to everything. The friendliest staff.
Luis Angel
Stayed 2 nights in Apr 2024
Response from Bárbara Soria - Coordinadora de Recepción on 27 Apr 2024
Dear Luis Angel,Thank you for taking the time to write such a positive review of the hotel. We are really happy to know you enjoyed your stay with us and you like our central location and our customer service. We all look forward to welcoming you back to the hotel again soon. Regards,
The hotel was in a great location, featuring an abundance of restaurants, plazas, and attractions.
Millie E
Stayed 5 nights in Apr 2024
Response from Bárbara Soria - Coordinadora de Recepción on 27 Apr 2024
Dear Millie E,Thank you for posting your comment regarding your recent stay at Room Mate Alba. In Room Mate Hotels, our clients' satisfaction is our top priority, and so we are very happy to read you had a nice stay. We all look forward to welcoming you back to the hotel again soon. Regards,
Very nice staff and in a great location. Would definitely recommend!
jessica
Stayed 1 night in Apr 2024
Response from Bárbara Soria - Coordinadora de Recepción on 27 Apr 2024
Dear Jessica,Thanks for choosing Room Mate Alba and for taking the time to provide feedback about your experience with us. We are happy to know that you have enjoyed our great central location and our customer service.opefully we can welcome you back in Alba soon! Regards,
8/10 Good
Jennifer, mount Laurel
25 Apr 2024
Liked: Cleanliness
Jennifer
Stayed 4 nights in Apr 2024
Response from Bárbara Soria - Coordinadora de Recepción on 27 Apr 2024
Estimada Jennifer,Gracias por su magnífica puntuación. No duden en volver a visitarnos, estaremos encantados de darles la bienvenida nuevamente.Saludos,
Absolutely one of my most memorable stays! The place is great, the rooms are lovely, the food is delicious, the bar is joyous and most of all the staff are unparalleled! I will definitely come back! Loved, loved, loved this hotel! What a gem!!!
Natalia
Stayed 7 nights in Apr 2024
Response from Bárbara Soria - Coordinadora de Recepción on 27 Apr 2024
Dear Natalia,Wow! Thank you for posting your comment on Expedia.com regarding your recent stay at Room Mate Alba. In Room Mate Hotels, our clients' satisfaction is our top priority, and so we are very happy to read you had a lovely stay.It will be our pleasure welcoming you back "home" whenever you travel to Madrid again. Regards,
The staff were fabulous particularly Barbara. Facilities excellent. Great location. No issues at all. Best hotel i have stayed in in Europe. Highly recommended.
Michael
Stayed 2 nights in Apr 2024
Response from Bárbara Soria - Coordinadora de Recepción on 27 Apr 2024
Dear Michael,Thank you very much for your wonderful and lovely comment. With customers like you it is easy to give the best possible service. And thank you very much for highlighting our attention and our unbeatable location. We look forward to welcoming you again in the future, we will always be "your home in Madrid".Warm Regards,
Fantastic room. Great design. Lots of great touches. Well stocked mini bar. Super clean room. Perfect location. Incredible deal for the price. Hard to believe actually….
Peter
Stayed 3 nights in Apr 2024
Response from Front Desk Department on 18 Apr 2024
Dear Peter,Thank you so much for your great review!It's great that you appreciate our design rooms and our central location :)We hope to attend you in your next visit to Madrid!Best regards,
Lovely room in our favourite part of Madrid. Walkable from Atocha. Room was quite small for the price but very comfortable.
Stephen
Stayed 1 night in Apr 2024
Response from Bárbara Soria - Coordinadora de Recepción on 17 Apr 2024
Dear Stephen,Many thanks for your stay at Room Mate Alba and for sharing your experience. We are really happy to know you enjoyed your stay with us and you like our central location and our comfy room.Hopefully we can welcome you back in Alba soon!Regards,
The perfect place to stay in Madrid!,
Everything is perfect
Highly recommend
Will be back!
Stella
Stayed 1 night in Apr 2024
Response from Bárbara Soria - Coordinadora de Recepción on 17 Apr 2024
Dear Stella,Thanks for choosing Room Mate Alba and for taking the time to provide feedback about your experience with us. We are more than happy to know your opinion about our central location in the heart of the city.It will be our pleasure welcoming you back "home" whenever you travel to Madrid again.Regards,
Avoid this property when possible especially if you value safety and convenience
jorge
Response from Bárbara Soria - Coordinadora de Recepción on 27 Apr 2024
Dear Jorge,Thank you for sharing your experience with other users. We regret that we did not meet your expectations and we would have liked to know about your discomfort during your stay at the hotel so we could have provided you with a solution and made your stay better. Our aim is to make guests feel at home and provide the best service and we are sorry we did not achieve our goal with you. Hopefully you will give us a second chance to prove to you that the first experience was an exception. Regards,
The room was extremely comfortable, large and had everything we needed. The hotel staff were welcoming, friendly and very helpful. The location was central, pedestrianised and seemed very safe.
Anne
Stayed 3 nights in Apr 2024
Response from Bárbara Soria - Coordinadora de Recepción on 10 Apr 2024
Dear Anne,Thank you for posting your comment regarding your recent stay at Room Mate Alba. In Room Mate Hotels, our clients' satisfaction is our top priority, and so we are very happy to read you had a nice stay enjoying the comfortable room and its facilities, our location in the heart of the city and our customer service.It will be our pleasure welcoming you back "home" - so you can enjoy the Room Mate Experience once again.Regards,
Response from Bárbara Soria - Coordinadora de Recepción on 10 Apr 2024
Dear Simone,Thanks for choosing Room Mate Alba and for taking the time to provide feedback about your experience with us. It is great to know that you were pleased by our central location.It would be our pleasure to welcome you back again if you return to Madrid and to assist you in anything you may need.Regards,
All the staff were friendly and efficient. The room with a street view was relatively quiet (and better than most for central Madrid) with shutters and double glazing. The street is one way with less traffic than most. Vehicles can be barely heard but people shouting or dogs barking are still audible. The bed was comfortable (mattress medium / firm but with a softer topping) .
Breakfast is served until late and you don't need to indicate a time slot thereby allowing flexibility.
Location is ideal as El Prado is less than 10 minutes walk in one direction and the same for the Plaza Mayor in the opposite direction. Plaza Santa Anna is less than 1 minute away on foot for bars with outside seating in the square
Nicholas
Stayed 3 nights in Apr 2024
Response from Bárbara Soria - Coordinadora de Recepción on 10 Apr 2024
Dear Nicholas,Wow, Thanks for choosing Room Mate Alba and for taking the time to provide feedback about your experience with us. We love to read comments like yours. Our main goal is to transmit our Room Mate philosophy: a central location in the heart of Madrid, super comfortable rooms, and personalized customer service. In Room Mate Alba we always work to provide the best service to all our guests, be assured that your comment will motivate the whole team!It will be our pleasure welcoming you back "home" - so you can enjoy the Room Mate Experience once again.Regards,
Response from Bárbara Soria - Coordinadora de Recepción on 10 Apr 2024
Dear Mirta,In Room Mate Hotels, our clients' satisfaction is our top priority, and so we are very happy to read you had a great stay. Thank you very much for your mention to the helpful and friendly service provided by all the team here. It will be our pleasure welcoming you back "home" - so you can enjoy the Room Mate Experience once again.Regards,
Response from Bárbara Soria - Coordinadora de Recepción on 10 Apr 2024
Dear Kavitha,Thank you so much for such kind words and the team and I are so thrilled that you enjoyed your time with us here at Room Mate Alba.We hope you come back soon so that the entire Albas team can welcome you back with a big smile.Regards,
Lovely, cozy small hotel in good location. Staff very friendly and helpful.
Patricia
Stayed 5 nights in Mar 2024
Response from Bárbara Soria - Coordinadora de Recepción on 27 Mar 2024
Dear Patricia,Many thanks for your stay at Room Mate Alba and for sharing your experience in Expedia. We are more than happy to know your opinion about our customer service and our central location. Hopefully we can welcome you back in Alba soon! Regards,
Unique property in very cool neighborhood with lots of great food and great shopping.
Theresa
Stayed 1 night in Mar 2024
Response from Bárbara Soria - Coordinadora de Recepción on 22 Mar 2024
Dear Theresa,Thank you for posting your comment regarding your recent stay at Room Mate Alba. We are delighted to know you enjoyed our very central location in the heart of the city.Hopefully we can welcome you back in Alba soon! Regards,
Excellent Boutique Hotel
European standard size room
Excellent Staff very knowledgeable in everything
Leticia
Stayed 1 night in Mar 2024
Response from Bárbara Soria - Coordinadora de Recepción on 22 Mar 2024
Dear Leticia,Thanks for choosing Room Mate Alba and for taking the time to provide feedback about your experience with us. We are more than happy to know your opinion about our customer service and our central location. It will be our pleasure welcoming you back "home" whenever you travel to Madrid again. Regards,
10/10 Excellent
Carla
20 Mar 2024
Carla
Stayed 1 night in Mar 2024
Response from Bárbara Soria - Coordinadora de Recepción on 10 Apr 2024
Estimada Carla,Muchas gracias por su puntuación tan positiva.No duden en volver a visitarnos, estaremos encantados de darles la bienvenida nuevamente. Saludos,
Very friendly, helpful staff. Great location. Easy walking to museo del Prado and other museums, countless parks. Very safe area.
Steven
Stayed 7 nights in Mar 2024
Response from Front Desk Department on 21 Mar 2024
Dear Steven,Thank you so much for this wonderful review.We are glad you enjoyed Albas central location, but even happier, to read your comments about our staff :)Hope to attend you in a near future,Kind regards,
Excellent Boutique hotel in the neighborhood of las Letras
Leticia
Stayed 1 night in Mar 2024
Response from Front Desk Department on 21 Mar 2024
Dear Leticia,Thank you so much for choosing Room Mate Alba for your stay in Madrid! We are very happy to hear you enjoyed our central location!Hope to welcoming you again in a near future!Best regards,
Response from Bárbara Soria - Coordinadora de Recepción on 22 Mar 2024
Estimado Fraser,Gracias por su puntuación y por compartirla con el resto de usuarios.No duden en volver a visitarnos, estaremos encantados de darles la bienvenida.Saludos
Response from Bárbara Soria - Coordinadora de Recepción on 11 Mar 2024
Estimado Antonio,Muchas gracias por su magnífica valoración.Vuelvan pronto a visitarnos, estaremos encantados de darles la bienvenida nuevamente.Saludos
The property is excellently located for exploring all of the sights of Madrid. The staff are very friendly and helpful.
The environment is of a high standard and the room amenities were good. Bed was very comfy.
Though the hotel does not have a restaurant the area is surrounded by excellent food choices so not an issue.
Would definitely recommend and come back should I be in Madrid again.
Lucy
Stayed 1 night in Feb 2024
Response from Front Desk Department on 7 Mar 2024
Dear Lucy,First of all, thank you for taking a moment of your valuable time to express your opinion about Room Mate Alba.We are glad you enjoyed our central location, but we are even happier to know that you appreciate our staff!We hope to see you soon!Best regards,
The hotel is well licated and easy to get anywhere.
Rooms comfortable. Bar staff friendly and helpful.
The staff at reception were super helpful.
Simon.
Stayed 4 nights in Feb 2024
Response from Bárbara Soria - Coordinadora de Recepción on 24 Feb 2024
Dear Simon,Thank you so much for taking the time to share your wonderful feedback! We are pleased that you enjoyed our central location, the comfort of our rooms, and our customer service.We look forward to the honor of welcoming you back in the future.Regards,
Response from Bárbara Soria - Coordinadora de Recepción on 19 Feb 2024
Dear Claudia,Thank you very much for your wonderful review. We are glad to hear that you enjoyed our central location.We hope to see you again soon at Alba, your home in Madrid. Regards,
Beautiful hotel! Clean and excellent location. A little noisy at night. No hot water early in the morning. Overcrowded on the weekends, almost impossible to dine. Breakfast is absolutely worth the money and lasts till noon. Staff is friendly, helped us to check in earlier, we were exhausted after the flight. Be careful though when they recommend you to hire taxi over Uber.The taxi driver overcharged our card outrageously! ($40!)
Elena
Stayed 6 nights in Jan 2024
10/10 Excellent
Jillian
4 Feb 2024
Jillian
Stayed 2 nights in Feb 2024
Response from Bárbara Soria - Coordinadora de Recepción on 22 Mar 2024
Estimado Jillian,Muchas gracias por su magnífica puntuación.Vuelvan pronto, estaremos encantados de darles la bienvenida nuevamente.
The room was beautiful and clean and spacious and the staff was helpful and friendly
Kristin
Stayed 3 nights in Jan 2024
Response from Bárbara Soria - Coordinadora de Recepción on 17 Feb 2024
Dear Kristin,Thank you for your review and your very positive words.We are glad to know that you had a wonderful stay and that you highlight the attention received and the beautiful room. Do not hesitate to visit us again, Alba will always be your home in Madrid.Regard.
Response from Bárbara Soria - Coordinator on 8 Feb 2024
Dear Renee,Thank you very much for your wonderful review. Come back soon, Alba will always be your home in Madrid.Regards,
10/10 Excellent
Adrienne
21 Jan 2024
Adrienne
Stayed 1 night in Jan 2024
Response from Bárbara Soria - Coordinator on 8 Feb 2024
Estimada Adrienne,Gracias por su magnífica puntuación. Estaremos encantados de darles la bienvenida en futuras ocasiones.Saludos,
10/10 Excellent
REGINA ESPINOZA
20 Jan 2024
REGINA ESPINOZA
Stayed 3 nights in Jan 2024
Response from Bárbara Soria - Coordinadora de Recepción on 16 Feb 2024
Estimada Regina,Gracias por su magnífica valoración.Será un placer recibirles nuevamente en futuras ocasiones.Saludos.
2/10 Terrible
Tara
15 Jan 2024
Tara
Stayed 2 nights in Jan 2024
Response from Bárbara Soria - Coordinadora de Recepción on 17 Feb 2024
Estimada Tara,En primer lugar, gracias por su estancia con nosotros. Lamentamos no haber estado a la altura de sus expectativas y nos hubiera gustado conocer qué aspecto hizo que su estancia no fuera de 10. Esperamos que nos vuelvan a dar una segunda oportunidad y conseguir que se sientan como en casa.Saludos,
Response from Bárbara Soria - Coordinadora de Recepción on 19 Feb 2024
Dear Yusuke,Thank you very much for taking your time to leave us your feedback. It will be our pleasure welcoming you back "home" - so you can enjoy the Room Mate Experience once again. Warm regards,
A super property centrally located and useful for museums and shopping. Transport easy to access and use or you can just walk. Lots of places to eat close by and plenty of choice. Staff were very welcoming and accommodating, room superb- lots of space and every need met. Highly recommended.
Sharon
Stayed 3 nights in Jan 2024
Response from Bárbara Soria - Coordinadora de Recepción on 19 Feb 2024
Dear Sharon,Thanks for choosing Room Mate Alba and for taking the time to provide feedback about your experience with us. Our main goal is to transmit our Room Mate philosophy: a central location in the heart of Madrid, super comfortable rooms, and personalized customer service. It will be our pleasure welcoming you back "home" whenever you travel to Madrid again. Regards,
8/10 Good
Maria Eugenia
5 Jan 2024
Maria Eugenia
Stayed 2 nights in Jan 2024
Response from Bárbara Soria - Coordinadora de Recepción on 19 Feb 2024
Estimada Maria Eugenia,Gracias por su valoración y por compartir su experiencia con el resto de usuarios. Vuelvan pronto a visitarnos, Alba siempre será su casa de Madrid. Saludos,
10/10 Excellent
Ovul
1 Jan 2024
Ovul
Stayed 4 nights in Dec 2023
Response from Bárbara Soria - Coordinadora de Recepción on 17 Feb 2024
Dear Ovul,Thank you so much for your positive review.Come back soon, we will be happy to welcome you again.Regards
8/10 Good
James
Travelled with partner
29 Dec 2023
Liked: Cleanliness, staff & service
Very good location close to major attractions, Prado, Del Sol and Plaza Major, all within 10-15 min away by walk. Room was rather small, only one chair in a room, and no sofa or other sitting options, may be suitable for solo traveler but was not convenient for two people.
James
Response from Laura Cediel - Front Desk Room Mate Alba on 8 Jan 2024
Dear James, Thanks for choosing Room Mate Alba and for taking the time to provide feedback about your experience with us. We love to read comments like yours. Our main goal is to transmit our Room Mate philosophy: a central location in the heart of Madrid, breakfast till noon, super comfortable rooms, and personalized customer service. It will be our pleasure welcoming you back "home" whenever you travel to Madrid again. Warm regards,
The hotel was in the heart of Madrid. The rooms were well appointed and clean. We were given a wonderful room on the 3rd floor with an awesome view of the bustling cobblestone streets below.
Response from Laura Cediel - Front Desk Room Mate Alba on 9 Dec 2023
Dear Beatriz,Thank you for your great review and for spending time with us.We're delighted we were able to live up to the expectations you had of us.It would be great to welcome you soon again!Until then, we wish you all the best.