The check in experience needs to be better! The second room was not ready during check in. So we proceeded to the room which was ready and left all of our luggage and went to do Umrah. No information as to were to go fo breakfast, what amenities we have access to, After all booked premium rooms. Credit has to be given to the staff for the fact that this is a ridiculously busy hotel and understandably everyone wants their attention. However, from someone who stays at hotels often, key information which customer need has to be relayed upon check in. We had high expectations as this is the famous Royal Clock tower! The service was what you expect from a 3 star hotel. once again staff do try their best however special attention is naturally given to the Arab customers. More training needs to be given!! It's a global world now. If Saudi are a part of it, this village like mentality needs to be corrected. Treat all customers the same, by actual actions. I.e don't let people push in, have respect for thos waiting to be seen and acknowledge that you see them. Some of us travel thousands of miles to get to the location! We had to ring around alot to get things like the correct towels in our room. We stayed 11 nights! What we loved was the spa, jacuzzi, sauna and steam ( wear appropriate attire) staff were properly trained and well mannered. Great post Umrah when you are fatigued.