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Reviews of Palestine Hotel Makkah

2 out of 5
Palestine Hotel Makkah
Ibraheem Al khaleel st., Makkah

Reviews

6.2
Rating 10 - Excellent. 5 out of 49 reviews" "
Rating 8 - Good. 18 out of 49 reviews" "
Rating 6 - Okay. 11 out of 49 reviews" "
Rating 4 - Poor. 6 out of 49 reviews" "
Rating 2 - Terrible. 9 out of 49 reviews" "

6.0/10

Cleanliness

6.4/10

Staff & service

4.0/10

Amenities

6.2/10

Property conditions & facilities

Reviews

6/10 Okay

Mohammed

Travelled with family
Stayed 2 nights in May 2021

2/10 Terrible

Verified traveller

Stayed 1 night in Apr 2021

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
The online pictures do not reflect the actual conditions of the Hotel. It needs a lot of cleaning. I asked to change the first room they gave me, because it needed more cleaning in the bathroom. Ms. Alkndary kindly changed the room to an OK one. The new one did not have a chair, the freg. Was out of its place. I chose the hotel based on its online pictures.
Stayed 2 nights in Dec 2019

8/10 Good

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thanks
Stayed 1 night in Dec 2019
Response from laila on 11 Jan 2020
welcome to palestine hotel sir we waiting for you again laila from reservations

8/10 Good

Mohammed

Stayed 2 nights in Dec 2019

2/10 Terrible

Zainulislam

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The conditon of the room wasnt good as compared to price.
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stay was Okay
The Hotel is okay, but the receptionist took lot of time to find the reservation. They need to improve their skills and don't waste the time of customers.
Stayed 1 night in May 2019

10/10 Excellent

Elbarra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice
Nice, I'll back again
Stayed 1 night in May 2017

10/10 Excellent

AHMED, Riyadh

Liked: Cleanliness, property conditions & facilities, room comfort
suitable
Comfort and pleasant

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Needs renovation.
Front desk and guest services need improvement. Rooms are not as promised. Bathrooms are not in good shape. Overall, this hotel needs renovation.

8/10 Good

ASIF

Liked: Cleanliness, staff & service, property conditions & facilities

4/10 Poor

Hazem, Cairo, Egypt

Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible Experience
Unfortunately. the hotel room was very bad: 1. My room (and most of the hotel floors) was very smelly. 2. The room did not have internet. 3. The bed sheets were looking un-clean.

8/10 Good

mohammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Mohammed, Riyadh

Disliked: Room comfort
Dissappointing
Big issue with reservation. Hotel missed the original reservation and was inflexible to re-activate. Had to create a new booking waiting for another employee to cancel original order. Overall, not as good as I thought it was. Zero room facilities (usually found in 3 star hotels: tea, coffee, glasses, water, Nothing)

2/10 Terrible

usman, Canada

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Over priced, under value
Had to book at last minute as guys at "Hotel Rowaa Golden", refused to accept by CONFIRMED booking made through website HOTELS.COM. Had to pay double the money for half the service. Only good thing was that it was closer to haraam than Rowaa Golden, but still over rated and over priced

8/10 Good

Mohammed. , London.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenience to all entities
The whole experience is good as it close to local shopping parade food & etc. Hotel got oun transport to main gate every 10 min whic is excellent. I will stay again it's well worth the monie.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not good for family.
The rooms were terrible. They smelled bad and there were a lot of old folks with their room doors open all over our floor. It seemed more like a Old folks home than a hotel. We immediately requested a refund from the hotel upon seeing the rooms and thankfully they were nice enough to grant it. The guy at the check in counter was very friendly. The hotel is less than 10 mins walk from the Haram.

8/10 Good

MOHAMED

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
short stay in Makkah on 5-6 Dec.14
It was nice, clean and comfortable. The visit to Holy Haram was also facilitated with the help of hotel's shuttle bus.

8/10 Good

Naim Akhtar, Riyadh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
It was all satisfactory.

6/10 Okay

Haroon Rashid, Uk

Liked: Property conditions & facilities
Disliked: Staff & service
For Family it is not suitable, its 10 minutes walk
please dont stay if you are with family and old person with u. Dont leave your valuable things in room, Room service has taken Mobile phone from our room, while we were out. I stayed in hotel 24th march in Room number for 3 nights. Complaint at reception but they did not take any action.

4/10 Poor

fareed, jeddah

Disliked: Cleanliness, staff & service
They are big cheater I bought the room with break fast once I arrived the hotel informed me with out breakfast .

6/10 Okay

Ashiq Salam, London

Average hotel, fair price
Hotel was fairly clean, and thankfully the hot water system was working this time. However only two towels were provided. This is the third year I have used this hotel and they still do NOT provide wi-fi in the rooms, only in the lobby and connection is slow. Although a very good shuttle service is provided from the hotel to the Haram, at peak prayer times, there is so much traffic it is quicker to walk to the Masjid, and sometimes, such as at Jumma, they may not run the service as the traffic police close the road towards the Haram. The main reason I book this hotel is that it is fairly good value. The room rate is normally lower than other hotels closer to the Haram. Almost always they give the option to cancel the booking up to a day or two before arrival, and they provide reasonable breakfast, although this time I thought it was a little disappointing and bland. Although it is 10 to 15 minute walk from the Haram, they do provide a useful shuttle bus service. The other good thing for me is that the hotel is right next to the Second Ring Road so when I leave the hotel for Jeddah and Jeddah Airport I can get away quickly without having to go through the centre of Mecca.

6/10 Okay

Verified traveller

2/10 Terrible

Amira

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very Shocking that during my stay of three nights; no house keeping was done

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Good hotel approx. 2 km from Haram
The hotel is good, but there was no internet in the rooms (only in the lobby) and also the safes in the rooms are not working.

8/10 Good

MOHAMMAD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

2/10 Terrible

ahmed

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
لم يكن والفندق كسابق عهده
لم نستمتع بها والاستقبال سيء والخدمة كذلك
Stayed 2 nights in Oct 2019
Response from Laila on 11 Jan 2020
السلام عليكم و رحمة الله و بركاته عزيزي الضيف يؤسفني عدم استمتاعكم هذه المره معنا و لكن نعمل جاهدين لرضاكم .. نعتذر مرة اخرى و نتمنى منكم زيارتنا قريبا لتحسين سوء الاستقبال هذه المرة نوعدكم بما هو افضل دائما . ليلى من قسم الحجوزات

6/10 Okay

Verified traveller

Disliked: Cleanliness, room comfort
Stayed 3 nights in May 2019

8/10 Good

RIDHA

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2019

8/10 Good

Ibrahim

Liked: Staff & service, room comfort

8/10 Good

mohammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

ABDERRAZAK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
ادارة سيئة ومظفوا استقبال لايجيدون معاملة ضيوف الف
غرفة باثاث متهالك الاضائة تالفة ثلاجة الغرفة لاتعمل الفرش سيئ

10/10 Excellent

Mohammed, السعوديه

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
مكه المكرمه راحة النفس
ممتاز

2/10 Terrible

yousuf

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
صراحة الفندق غير مرضي ومعاملة طاقم الاستقبال غير مرضية ولا توجد مواقف بحجة انها محجوزة من قبل قاعات الافراح وتسال الثاني يقولك لازم تحجز من قبل وتدفع فلوس علي الموقف والمشكلة انك تشوف موظفين الفندق ينزلوا يوقف في المواقف.

10/10 Excellent

Abdulaziz, الرياض

Liked: Cleanliness, staff & service
ممتاز
جميله

8/10 Good

abdullah, الرياض

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
شكرا على كرمكم انتم راِااااااااااااعين
مريحة ولكن الباص خدماته ليست مستمرة وينقص الفندق وجود النت و اود ان اشكر الشباب السعودي في الاستقبال على تسهيل امور النزيل بشكل لم الاحظه في مكان اخر اضافة على مرونتهم في منح النزيل تسهيلات في الدخول و الخروج وهو الذي انصح الاقامة في هذا الفندق

6/10 Okay

Verified traveller

Disliked: Cleanliness, room comfort
رحلات مكوكية بين الفندق والحرم
سعر مناسب ، غرف قديمة

8/10 Good

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Ikke 4 stjerne
Rotete,dårlige hygiene ,bra personale,vanlig frokost.ikke 4 stjerne må stryrikes som 4 stjerne .ikke så nær dra Haram .har busser men stor lang fra Haram .

2/10 Terrible

fagehi, جازان

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
ماتم الحجز علية يخالف الواقع
حجزة غرفة بسرير ملكي ولكن لم اجدذلك فلا انصح بالحجزفي هذأ الفندق لعدم التزامه بمعاير الامانه والنزاهه في التعامل والنظافه غير جيده

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
فندق سئ جدا ولايوفر الخدمات التى يعلنها على الموقع
الغرفة غير نظيفة الملايات وأغطية المخدات غير نظيفة الفندق يعلن على الموقع أن لديه واى فاى مجانى فى الغرف وأن سعر الغرفة شامل الإفطار ذهبت إلى هناك قالوا لى: الواى فاى فى استقبال الفندق فقط ولا يوجد فى الغرف!! وعندما جاء موعد الإفطار قالوا لى:الحجز عن طريق hotels.com لا يوجد معه إفطار!! برغم أن حجزى مكتوب فيه إفطار مجانى وعلى الموقع يعلن الفندق أن الحجز يشمل إفطار مجانى اتصلت بموظفي خدمة العملاء فى hotels.com أكثر من 6 مرات وكل مرة كان الرد نفس الرد أن حجزى فيه إفطار مجانى لكن الفندق لا يستجيب لهم!! باختصار ضاع وقتى وحرق دمى مع موظفى الفندق وكانت إقامة سيئة فى هذا الفندق!!!

6/10 Okay

ابو عاصم, الرياض - السعودية

Liked: Cleanliness, staff & service
مطلوب الاعتناء اكثر باثاث الفندق

6/10 Okay

Verified traveller

Disliked: Cleanliness

6/10 Okay

محايد وصريح

Liked: Cleanliness
الخدمات السيئة
الباصات قليله واحيان تروح على رجلينك لايوجد انترنت في الغرف ج

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort

6/10 Okay

محمد صباح, الكويت

Liked: Staff & service
عمرة
فندق جيد بالنسبة للسعر و يبعد عن الحرم من ١٠ الى ١٥ دقيقة مشياً عالاقدام

8/10 Good

محمد فهمى, المدينة المنوره

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort