Indoor pool, outdoor pool, pool umbrellas, pool loungers
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Reviews of BG Hotel Pamplona

4 out of 5
BG Hotel Pamplona
C/ neopatria S/N, Palma de Mallorca, Palma de Mallorca, Mallorca

Reviews

8.6

Excellent

Rating 10 - Excellent. 324 out of 723 reviews" "
Rating 8 - Good. 322 out of 723 reviews" "
Rating 6 - Okay. 56 out of 723 reviews" "
Rating 4 - Poor. 11 out of 723 reviews" "
Rating 2 - Terrible. 10 out of 723 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

ravi, Modesto

Stayed 1 night in Mar 2024

8/10 Good

Mats

Stayed 6 nights in Oct 2023
Response from Emmanuelle on 13 Nov 2023
Thank's

10/10 Excellent

Andreas

Stayed 2 nights in Sep 2023
Response from Emmanuelle on 26 Sept 2023
Thank's

10/10 Excellent

Dianne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was lovely. Well located for shops and bars but without being too near as to be disturbed by noise. No rush to get sunbeds - there were always some available. Food was lovely and drinks were competitively priced at the pool bar. Food was very good and staff were nice. I would recommend this hotel.
Stayed 5 nights in Sep 2023
Response from Emmanuelle on 19 Sept 2023
Thank you very much, we hope to have you again as a guest. Kind regards

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Emmanuelle on 19 Sept 2023
Thank's

8/10 Good

Cecilie

Stayed 15 nights in Aug 2023
Response from Emmanuelle on 29 Aug 2023
Thank's

8/10 Good

Snezana

Stayed 10 nights in Jun 2023
Response from Emmanuelle on 29 Jun 2023
Thanks

6/10 Okay

Lisa Marie

Liked: Cleanliness
This property is just OK. I don’t think I would classify it as a four-star property more like a three star . The rooms are suitable. However, the beds are very hard I can almost sleep on anything, and I ended up with a sore back at the end of my week. They are very chintzy at this hotel. I asked for some more water and she said at the front desk that you only receive two bottles per stay, give me a break. In addition, there is a room safe however, there is no key when I inquired about that they’re charging you for the key. There is also no iron in the room where they are charging you an additional cost to use that iron for rental. There is no kettle in the room or no espresso machine , there’s so many other hotels that have the basic necessities apology as previously mentioned with no additional charge that I can’t understand why anybody would choose this one . The breakfast is OK however, I struggle to find anything healthy at the Buffay other than one day that they provided some smoothies . I tried to take a dip in the cold pool in the under covered area, and as I was sitting on the side of the pool area, I was attacked by an ants nest on the pool deck . I’m not sure what kind of ants these are but they were the biting kind.
Stayed 7 nights in Jun 2023
Response from Emmanuelle on 18 Jun 2023
Good morning, thank you very much for your comments and we take good note of them, but as I indicated there are several types of rooms, if you choose a superior double or junior suite all these services that you have cast are included in this type of room the coffee maker, kettle, minibar with soft drinks with refills, unlimited access to SPA (sauna, hammam, jacuzzi) bathrobe and slippers and premium bath products. A standard double room does not have these services. Best regards.

2/10 Terrible

judit

Stayed 4 nights in Jun 2023
Response from Emmanuelle on 14 Jun 2023
hola, sentimos mucho que su estancia no haya sido de su agrado. Saludos cordiales.

10/10 Excellent

Filippa

Stayed 7 nights in Jun 2023
Response from Emmanuelle on 14 Jun 2023
Thanks

10/10 Excellent

Rafael

Stayed 5 nights in May 2023
Response from Emmanuelle on 3 Jun 2023
thanks

8/10 Good

Mark

Stayed 1 night in May 2023
Response from Emmanuelle on 24 May 2023
Thanks

10/10 Excellent

Roar

Stayed 10 nights in May 2023
Response from Emmanuelle on 24 May 2023
Thanks

10/10 Excellent

Tom

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
BG Pamplona
This is a GREAT Hotel venue with excellent amenities. Great breakfast, nice pool and bar, wonderful staff, one block from the beach and outside bars and restaurants. It has ONE outstanding weak link: they want to charge you $18 euros for a key to the room safe which in any other hotel room would be a complimentary amenity in the room. This flaw is ridiculous and unacceptable in 2023.
Stayed 5 nights in May 2023
Response from Emmanuelle on 23 May 2023
Thank you very much we take note of your opinion, it always helps us to improve our service. Best regards

10/10 Excellent

Palle Damsbo

Stayed 6 nights in May 2023
Response from Emmanuelle on 23 May 2023
Thanks

8/10 Good

Curtis

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Good not great
It was a comfortable stay with helpful staff, but the hotel is a bit dated. It is off-site from the beach, and the parking is just street parking. Which didn't feel the same as claiming off-site parking. The atmosphere is somewhat of an entertainment atmosphere, but it felt a little it wasn't high quality. We weren't there for that anyway, so it didn't matter but it was a bit loud at times as you were walking through the lobby. There is a nice pool, but it isn't near the beach and the surrounding buildings are relatively close.
Stayed 1 night in May 2023
Response from Emmanuelle on 19 May 2023
Thank you very much for your opinion, the opinion of our customers is very important for us, it helps us to improve. Indeed our hotel is on the second line, 100m from the beach. Best regards

10/10 Excellent

Celines

Stayed 2 nights in May 2023
Response from Emmanuelle on 16 May 2023
Thanks

10/10 Excellent

Lysandre

Stayed 4 nights in May 2023
Response from Emmanuelle on 16 May 2023
Thanks

4/10 Poor

BUI

Liked: Cleanliness, staff & service
Stayed 4 nights in May 2023
Response from Emmanuelle on 7 Jun 2023
Sentimos mucho que su estancia no haya sido de su agrado pero al no poner comentarios no podemos solucionar lo que no le gusto. Saludos cordiales

6/10 Okay

Daniel Højgaard

Stayed 3 nights in May 2023

4/10 Poor

Asghar Ali

Stayed 9 nights in Apr 2023
Response from Emmanuelle on 7 Jun 2023
Buenas tardes, sentimos mucho que su estancia en nuestro hotel no haya llegado a sus expectativas pero al no tener comentarios no lo podemos solucionar. Saludos cordiales

8/10 Good

Pascal

Stayed 5 nights in Apr 2023
Response from Emmanuelle on 3 May 2023
Thanks

8/10 Good

Odd Egil

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Apr 2023
Response from Emmanuelle on 28 Apr 2023
Thanks

10/10 Excellent

Karin

Travelled with family
Hervorragende Lage, sehr sauber und ein ausgezeichnetes Frühstücks- und Abendbuffet.
Stayed 5 nights in Apr 2023
Response from Emmanuelle on 24 Apr 2023
Wir danken Ihnen für Ihren freundlichen Kommentar. Mit freundlichen Grüßen

10/10 Excellent

Jorge

Stayed 4 nights in Apr 2023
Response from Emmanuelle on 28 Apr 2023
thanks

10/10 Excellent

Bjørnar

Stayed 5 nights in Apr 2023
Response from Emmanuelle on 28 Apr 2023
Thanks

10/10 Excellent

David

Stayed 4 nights in Apr 2023
Response from Emmanuelle on 28 Apr 2023
thanks

8/10 Good

Jonathan

Stayed 2 nights in Apr 2023
Response from Emmanuelle on 29 Apr 2023
Thanks

8/10 Good

Vanessa

Stayed 1 night in Apr 2023
Response from Emmanuelle on 28 Apr 2023
Thanks

10/10 Excellent

c

Stayed 5 nights in Apr 2023
Response from Emmanuelle on 15 Apr 2023
Muchas gracias

10/10 Excellent

Janice

Stayed 4 nights in Apr 2023
Response from Emmanuelle on 28 Apr 2023
Thanks

10/10 Excellent

RAYMOND

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is modern, clean and I’d return. Pool & Bar area was excellent and I really enjoyed the variety for breakfast. Very European vibe.
Stayed 4 nights in Apr 2023
Response from Emmanuelle on 9 Apr 2023
Thank you very much for your comment and Happy Easter.

10/10 Excellent

Claus

Stayed 1 night in Mar 2023
Response from Emmanuelle on 28 Apr 2023
Thanks

10/10 Excellent

Jan-Eike

Stayed 1 night in Mar 2023
Response from Emmanuelle on 28 Apr 2023
Thanks

8/10 Good

Jennifer

Liked: Cleanliness, property conditions & facilities
Good value for the money, but nothing special. No direction on parking in the area. Was very quiet due to off season, but buffet for breakfast was vast.
Stayed 1 night in Mar 2023
Response from Emmanuelle on 24 Mar 2023
We appreciate your comment. Good weekend

10/10 Excellent

Rocio

Stayed 1 night in Mar 2023
Response from Emmanuelle on 24 Mar 2023
Mucha gracias

10/10 Excellent

Jayne

Stayed 1 night in Mar 2023
Response from Emmanuelle on 17 Mar 2023
Muchissimas gracias por su puntuacion. Un saludo

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel isn't new but felt like it was . It's location staff and quality of the rooms , I would recommend to any traveller
Stayed 2 nights in Mar 2023
Response from Emmanuelle on 14 Mar 2023
Le agradecemos su comentario. Saludos

10/10 Excellent

Revson

Stayed 1 night in Mar 2023
Response from Emmanuelle on 14 Mar 2023
Muchissimas gracias

10/10 Excellent

Monica

Stayed 4 nights in Oct 2022

8/10 Good

Jose Antonio

Stayed 3 nights in Oct 2022

10/10 Excellent

Michelle

Stayed 1 night in Oct 2022

8/10 Good

catherine

Stayed 6 nights in Oct 2022

10/10 Excellent

Joakim

Stayed 5 nights in Oct 2022

10/10 Excellent

Vladimir

Stayed 4 nights in Oct 2022

10/10 Excellent

Helen

Stayed 3 nights in Sep 2022

10/10 Excellent

Martin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2022

10/10 Excellent

Catriona

Stayed 4 nights in Sep 2022

10/10 Excellent

Anders

Stayed 4 nights in Sep 2022

10/10 Excellent

Nick

Stayed 2 nights in Sep 2022