Suite, 1 King Bed, Non Smoking | Property amenity
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Reviews of The Palmer House Resort, Ascend Hotel Collection

3 out of 5
The Palmer House Resort, Ascend Hotel Collection
5383 Main St, Manchester Center, VT

Reviews

8.6

Excellent

Rating 10 - Excellent. 348 out of 700 reviews" "
Rating 8 - Good. 226 out of 700 reviews" "
Rating 6 - Okay. 82 out of 700 reviews" "
Rating 4 - Poor. 27 out of 700 reviews" "
Rating 2 - Terrible. 17 out of 700 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Bethany

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
Hot tub had a layer of dirt/grime at the top that could be wiped off pretty cleanly. Didn't try the indoor pool due to the lack of upkeep in the hottub. Suite was clean and jetted tub in room was nice.

10/10 Excellent

Dmitry

Stayed 1 night in Mar 2024

10/10 Excellent

Frederick

Liked: Cleanliness, staff & service, property conditions & facilities
Great placee nice and clean
Stayed 1 night in Feb 2024

10/10 Excellent

Marcin

Very kind staff
Stayed 1 night in Mar 2024

6/10 Okay

Greg

Travelled with group
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Hot tub was dirty. Indoor pool too cold to use. Gas fireplace wouldn’t start.
Stayed 1 night in Feb 2024
Response from Stephanie L. on 18 Mar 2024
Greg, thank you for choosing the Palmer House Resort and for taking the time to provide feedback about your experience. I’m sorry to hear that your recent stay with us did not meet your expectations. We strive to make each guest’s stay as pleasant and comfortable as possible, and we will use your rating and comments to coach our team and make changes to our hotel in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 Excellent

Shannon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome ski trip
The staff was so friendly and helpful. We were 10 minutes away from the mountain and the price was perfect. Our only complaint which is complete personal preference was the bed was a little hard. Again that's personal preference.
Stayed 3 nights in Jan 2024
Response from Stephanie L. on 18 Mar 2024
Shannon, thank you for your rating & review! We appreciate your time and consideration, and are very happy to know that you enjoyed your stay with us, as well as experienced exceptional service from our hospitality team. Our goal will always be to provide our guests with personalized service, unique amenities, and make them feel welcome, comfortable and cared for. We're glad you recognized it and shared it with us and others. We hope to once again be your host!

4/10 Poor

Jill

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Check out was at 11 but we got a knock on the door at 10:30 & 10:50 from a housekeeper. I told him we would be out at 11 yet we were still bombarded. We left the room at 11 and the housekeeper was waiting outside the door for the whole 30 mins we were trying to get our things together to leave.
Stayed 1 night in Jan 2024
Response from Stephanie L. on 18 Mar 2024
Jill, thank you for choosing the Palmer House Resort and for taking the time to provide feedback about your experience. I’m sorry to hear that you had any issues at check-out. We strive to make each guest’s stay as pleasant and comfortable as possible, and we will use your rating and comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 Excellent

Glenna

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay. Very quiet.
Stayed 1 night in Jan 2024
Response from Stephanie L. on 18 Mar 2024
Glenna, thank you for your 5-star review! We appreciate your time and consideration, and are very happy to know that you enjoyed your stay with us. Our goal will always be to provide our guests with personalized service, unique amenities, and make them feel welcome, comfortable and cared for. We're glad you recognized it and shared it with us and others. We hope to once again be your host!

8/10 Good

Don

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024
Response from Stephanie L. on 18 Mar 2024
Thank you for your rating! We appreciate any and all feedback; however, for the guests and our hotel to truly benefit from your review and feedback, we kindly ask for you to be a bit more detailed, as this will allow us and other guests to understand the reason for the rating.

8/10 Good

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Stephanie L. on 18 Mar 2024
Thank you for your rating! We appreciate any and all feedback; however, for the guests and our hotel to truly benefit from your review and feedback, we kindly ask for you to be a bit more detailed, as this will allow us and other guests to understand the reason for the rating.

6/10 Okay

MARK, MASSAPEQUA PK

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Response from Stephanie L. on 18 Mar 2024
Thank you for providing a rating. We appreciate any and all feedback; however, for the guests and our hotel to truly benefit from your review and feedback, we kindly ask for you to be a bit more detailed, as this will allow us and other guests to understand the reason for the rating.

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Stephanie L. on 18 Mar 2024
Thank you for your rating! We appreciate any and all feedback; however, for the guests and our hotel to truly benefit from your review and feedback, we kindly ask for you to be a bit more detailed, as this will allow us and other guests to understand the reason for the rating.

10/10 Excellent

Ying

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Jackie on 10 Jan 2024
Thank you for your time in your review. We are glad to see you had a great stay with us. We appreciate your choosing us for your stay

2/10 Terrible

Brock

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room wasn’t even clean, heat didn’t work , staff was unpleasant ice machine was broken , kept getting locked out of room key pad wasn’t working. Breakfast was awful. Light bulbs were out. It was awful. Bathroom floor was falling apart. Shower was dirty. When I brought my concerns to staff they weren’t accommodating what’s so ever. Coffe machine in room was extremely dirty . Place is trash wouldn’t stay there ever again. Stayed there New Year’s Eve 2023 Not happy at all. I highly deserve a credit. When I asked for one. They said take it up with Expedia!!
Stayed 1 night in Dec 2023
Response from Jackie on 11 Jan 2024
Hello Brock, I am sorry to see your review. I was wondering at first what property you stayed at for such a poor review. I know with our property, 1 time we had to redo your key. While we were all talking in the lobby the next morning, the only thing you mentioned was the coffee maker was not working right and I apologized. All your other supposedly issues were non exhistent as there were no issues with heat, lights or flooring in your room. The room was cleaned and inspected prior to your check in. Our ice machine is working and the staff that was working would not be rude like that.

10/10 Excellent

AKIRA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay
Stayed 2 nights in Dec 2023
Response from Stephanie L. on 18 Mar 2024
Akira, thank you for your 5-star review! We appreciate your time and consideration, and are very happy to know that you enjoyed your stay with us. Our goal will always be to provide our guests with personalized service, unique amenities, and make them feel welcome, comfortable and cared for. We're glad you recognized it and shared it with us and others. We hope to once again be your host!

10/10 Excellent

john

Travelled with family
Liked: Staff & service, property conditions & facilities
Very close to center of town and restaurants
Stayed 2 nights in Dec 2023
Response from Jackie on 10 Jan 2024
We appreciate your time for your review. We are glad to see you had a great stay with us.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First time at this hotel very good.
Stayed 2 nights in Nov 2023
Response from Jackie on 21 Nov 2023
We're glad to see you had a great stay with us. We want all our guests to have pleasant stays with us. Thank you for your review.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Jackie on 18 Nov 2023
Thank you for taking the time for your review. We are glad that you had a good stay with us.

10/10 Excellent

JoEllen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff. Very accommodating. Nice breakfast. Very clean.
Stayed 2 nights in Nov 2023
Response from Jackie on 16 Nov 2023
We appreciate your time for your review. We are glad to see that you had a great stay with us.

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I haven't stayed at the Palmer House in many years, but not much had changed. Very nice property with a pool and a pitch and put golf course. Very convenient to walk into town. The room was large but a little dated. Front desk assistance was always great and the limited breakfast was great if in a hurry to get going. Very peaceful and always felt very safe.
Stayed 6 nights in Oct 2023
Response from Jackie on 9 Nov 2023
We're glad that you had a good stay with us. Thank you for your review.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Jackie on 9 Nov 2023
Thank you for your review scoring. We hope your stay was pleasant.

6/10 Okay

Judith

Liked: Staff & service
Disliked: Property conditions & facilities
The property was an old motel that was somewhat redone. However, it was showing its age - closet doors that didn't slide and bare amount of furniture for storage. Not what was expected.
Stayed 2 nights in Oct 2023
Response from Jackie on 9 Nov 2023
Thank you for taking the time for your review. We hope overall you had a pleasant stay with us.

10/10 Excellent

Marion

Stayed 1 night in Oct 2023
Response from Jackie on 21 Oct 2023
We appreciate your time for your review. It's good to see you had a great stay with us which is our goal that all our guests have a pleasant stay.

10/10 Excellent

Marion

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Jackie on 20 Oct 2023
We're glad to see you had a great stay with us. We appreciate your taking the time for your review.

8/10 Good

thomas

Travelled with family
Liked: Staff & service
Check in was very easy, nice staff, the only disappointment is the room was dusty in some areas
Stayed 1 night in Oct 2023
Response from Jackie on 19 Oct 2023
Thank you for the review and we will definately remind staff regarding dusting. We're glad that you had a pleasant stay with us.

8/10 Good

Grace

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Jackie on 17 Oct 2023
We're glad to see you had a good stay with us. We appreciate your review.

10/10 Excellent

William, Manchester

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 2 nights in Oct 2023
Response from Jackie on 16 Oct 2023
We are glad to see that you had a great stay with us. Thank you for your review.

10/10 Excellent

Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was opened in 1951 - it has a 9 hole (small) golf course that was fun to use, along with shuffle board etc. Very nicely decorated outside with pumpkins, mums, etc. - the staff were very friendly and helpful. Great location - while an older property, the room was clean and functional. Thank you!!
Stayed 1 night in Oct 2023
Response from Jackie on 17 Oct 2023
Thank you for your review. We are glad to see you had a great stay with us and was able to utilize our games

10/10 Excellent

Carlos

Liked: Cleanliness, property conditions & facilities
Muy buena atención y muy profesionales
Stayed 1 night in Oct 2023
Response from Jackie on 16 Oct 2023
Thank you for your review. We are glad that you had a great stay with us.

6/10 Okay

Marsha

Liked: Staff & service, room comfort
Disliked: Cleanliness
Dirty. Dirty. Dirty.
This is a nice old property with comfortable rooms in a convenient location. The issue is cleanliness. There was an empty PBR beer can in the garden outside our room. The floor made socks filthy. The bathroom hadn’t been dusted in at least a month. The bathtub was stopped up so that when you take a shower, you’re standing in 6 inches of water.
Stayed 2 nights in Oct 2023
Response from Jackie on 13 Oct 2023
We are sorry to hear you had issues during your stay. we appreciate your taking the time for your review. We found that the tub stopper needed to be put in the down position for draining. You left it in the up direction.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Jackie on 7 Oct 2023
We're glad to see you had a great stay with us. Thank you for taking the time for your review.

6/10 Okay

Adi

Liked: Staff & service
Disliked: Room comfort
It’s a cute hotel and has lots of potential but in terms of comfort and cleanings it wasn’t amazing at all! The bed was extremely uncomfortable (very cheap springs mattress) and wasn’t really clean, definitely doesn’t give value for the money we spent on it. It’s barely a 7 on a good day only because of their service, otherwise I would give it 6.
Stayed 2 nights in Oct 2023
Response from Jackie on 6 Oct 2023
Thank you for your review. I am sorry that your stay wasn't as it should be. Overall, I'm glad that you had a pleasant stay

10/10 Excellent

Martine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Jackie on 3 Oct 2023
Thank you for your review. We are glad you had a great stay with us. We appreciate your time for your review.

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The setting is beautiful. The hotel was quaint. The staff was friendly and helpful. The location was within walking distance to the town. The hotel was very clean. We were in town for a wedding. I would love to visit in the fall sometime. Very peaceful!
Stayed 2 nights in Sep 2023
Response from Jackie on 29 Sept 2023
Thank you for taking the time for your review. We are glad that you had a great stay with us.

10/10 Excellent

CARL

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As expected, comfortable, convenient, warmly recei
Stayed 2 nights in Sep 2023
Response from Jackie on 28 Sept 2023
We appreciate your time for your review. We are glad to see you had a great stay with us.

8/10 Good

Nikkia

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Jackie on 28 Sept 2023
We're glad you had a good stay with us. Thank you for your review.

10/10 Excellent

Kenneth

Travelled with partner
Great location for walking into Manchester Village. Lots of great restaurants close by. Golf course and indoor and outdoor pool are wonderful to have at the facility.
Stayed 2 nights in Sep 2023
Response from Jackie on 15 Sept 2023
Thank you for taking the time for your review. We are glad to see that you had a great stay with us.

8/10 Good

Lorene

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
I liked that it was a ground floor hotel. I also liked how spacious our room was. The hotel staff were very nice. The indoor pool was nice. It was quiet at night too.
Stayed 1 night in Sep 2023
Response from Jackie on 10 Sept 2023
Thank you for your review and the time to do so. We are glad that you had a good stay with us. It was a pleasure.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kind of a hidden gem. Clean, spacious. Indoor/outdoor pools, w/Jacuzzi - very nice breakfast bar.
Stayed 2 nights in Aug 2023
Response from Jackie on 30 Aug 2023
Thank you for taking the time for your review. We are glad to see that you had a great stay with us.

10/10 Excellent

Joe

Liked: Property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Jackie on 29 Aug 2023
We are glad to hear you had a great stay with us. Thank you for taking the time for your review. We appreciate it.

8/10 Good

Brian

Travelled with partner
Liked: Cleanliness, staff & service
Place is pretty old but in decent shape. Would definitely stay there again.
Stayed 2 nights in Aug 2023
Response from Jackie on 26 Aug 2023
We appreciate your time for your review. We are glad to see that you had a good stay.

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent, we loved the peacefulness, access to back and front of the very spacious room. A very comfortable stay. Thank you.
Stayed 1 night in Aug 2023
Response from Jackie on 23 Aug 2023
We are glad that you had a great stay. Thank you for taking the time for your review.

8/10 Good

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Jackie on 17 Aug 2023
Thank you Kristen, we are glad you had a good stay with us. Thank you for your review.

10/10 Excellent

Elinor

Liked: Staff & service
Stayed 1 night in Jul 2023
Response from Jackie on 17 Aug 2023
We're glad you had a great stay with us. Thank you for taking the time for your review.

2/10 Terrible

Anya, Newtonville

Stayed 1 night in Aug 2023
Response from Stephanie L. on 9 Aug 2023
Anya, we're sorry to see that you have chosen to leave a 1 out of 5 rating for us, even though you cancelled your reservation in advance of arrival. We do understand that you may have been upset after cancelling your reservation with Expedia and realizing that you had booked a non-cancellable/refundable reservation. However, we do not feel that that should have reflected poorly on our hotel and the rating which prospective guests consider when choosing a hotel. We hope you will reconsider your rating and that we'll have the opportunity to be your host in the near future.

4/10 Poor

Edith

Disliked: Cleanliness, property conditions & facilities, room comfort
To stay in a resort, and feel like a nursing hom…
Had we not just driven through flooding roads, and torrential rain, thunder and lightening, and had it been earlier, we would have requested a change of room or a refund. The hour was late, as we were there for the theater in Dorset. Hotels in Manchester and Dorset were largely full weeks in advance, and this seemed like the best choice on line. Reviews were strong! Reading some of the reviews post-stay, my favorite hits include, “felt like, smelled like we were staying in a nursing home.” “Better to have slept in the car!” …And we actually paid 359.39 for this most unsatisfactory room, which included a resort fee!!! Plastic mattress pad, bathroom stench was distinctly eau d’urine…. Which kind of wafted throughout the room. Lobby smelled of smoke. Welcome staff was very nice. Unthinkable. Feeling robbed! Very happy to be home. Keep looking!
Stayed 1 night in Aug 2023
Response from Jackie on 6 Aug 2023
I'm sorry to see your poor review. We wish all our guests to have a pleasant stay here. Your check in was quite early at 6:00pm, which we could have done something for you, ie: change rooms etc. I am sorry you did not ask us.

8/10 Good

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Jackie on 2 Aug 2023
Thank you for your review. We are glad that you had a good stay with us.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Jackie on 1 Aug 2023
Thank you for taking the time for your review. We are glad to see you had a great stay with us.

10/10 Excellent

Sally

Stayed 3 nights in Jul 2023
Response from Jackie on 17 Aug 2023
Thank you for your review. We are glad you had a great stay with us.

8/10 Good

Joan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023
Response from Jackie on 23 Jul 2023
Thank you for your review. We appreciate your time.