Aromatherapy, Thai massages, body scrubs, reflexology, 4 treatment rooms

Reviews of The Hotel Nova

3 out of 5
The Hotel Nova
No. 67, 32nd St., Btw. 85th & 86th St., Chan Aye Thar Zan Township, Mandalay

Reviews

8.6

Excellent

Rating 10 - Excellent. 7 out of 19 reviews" "
Rating 8 - Good. 10 out of 19 reviews" "
Rating 6 - Okay. 1 out of 19 reviews" "
Rating 4 - Poor. 1 out of 19 reviews" "
Rating 2 - Terrible. 0 out of 19 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

6.6/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities
The building is old. The shower was broken and the toilet seat is loose. The building is in desparate need of attention, but i guess with little to no tourists visitng the country, it makes it dificult to invest in repairs and updates. The staff are great. They are polite and courteous. There really is nothing around the area. You'll have to cab or use grab app to get anywhere. I found it really difficult to find restaurants, there were a few listed as open by google maps, but they already closed down. It was a struggle just to find a place to eat.
Stayed 3 nights in Nov 2023
Response from Simon(Mr.) on 26 Nov 2023
Dear Richard,Greetings from The Hotel Nova,Thank you for your short stay at our hotel. We know that our building need some maintenance and we have started the process. Thank you for your lovely feedback about our staffs and hope to see you again.

10/10 Excellent

Shi Han

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Stay!
Overall, it was a nice stay. Big and clean spaces. Good breakfast. Walking distances to supermarket and shops. Easy to get Grab too.
Stayed 1 night in Jan 2020
Response from Simon(Mr.)Marketing Executive on 24 Feb 2020
Dear Shi Han, Greetings from The Hotel Nova, Thank you so much for choosing our hotel in the first place and we really appreciate your feedback. We will keep on trying to nail all the aspects of our service and we even try to add more values to it. Hope to see you again as our very special guest.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The property was very nice and the staff was great. The rooftop bar is awesome if you can bare the heat. The only downside is there are is nothing close by. If you are walking around at night, be careful as there are no street lights.
Stayed 2 nights in Dec 2019

10/10 Excellent

Carrolyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend!
I would highly recommend this hotel! The staff are wonderful. They went above and beyond during our stay to help us and provide us with comforts. The bed was comfortable and the room a good size. Good location as well. They helped us with a half day tour and we had a great afternoon. One evening we wanted to go to the rooftop for drinks but it had just rained. About 5 staff worked to dry and set up the patio so we could enjoy a drink up there. The rooftop bar is really nice. The lemongrass chicken skewers sooo delicious.. a must try. We had an early morning boat ride, they set up a taxi and packed us a breakfast. Very lovely thoughtful staff. Thank you
Stayed 2 nights in Oct 2019
Response from Simon on 17 Oct 2019
Dear Carolyn, Greetings from The Hotel NOVA, Thank you so much for your feedback and we are honoured to have you as our special guest. We will keep our minset strong in terms of service and we will try to deliver a customized service for each and every guest.

4/10 Poor

Verified traveller

Stayed 4 nights in Apr 2019
Response from Simon(Mr.) on 18 Apr 2019
Dear Sir/Madam, Greetings from The Hotel Nova, We will try our very best next time to make your stay more comfortable. Thank you for leaving feedback so that we can push our service further more.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend for short stay................................
Stayed 1 night in Dec 2018
Response from Simon(Mr.) Sales and Marketing Manager on 7 Jan 2019
Dear Sir/Madam, Greetings from The Hotel Nova, Thank you for staying with us and leaving a comment for you. We all are very glad that you had a great stay at our place and hope to see you again. We will try our very best to improve our service the next time you visit.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018
Response from Myat Su on 13 Aug 2018
Dear valued guest, We thank you for staying with us and giving us a perfect rating. I am so glad to hear that you enjoyed your stay with us! We hope to see you again. Best regards, Myat Su GM The Hotel Nova

8/10 Good

Damien, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel within the neighborhood
The room is spacious and clean. The hotel location is a bit far from everything else and you need to take a cab to access to restaurant, bars etc. Buffet breakfast was good with some variety of food. There is even a free cocktail served daily.
Stayed 2 nights in Dec 2017
Response from Simon(Mr.) Sales and Marketing on 29 Dec 2017
Dear Damien, Greetings from The Hotel Nova Thank you so much for such a lovely review on expedia. Our staffs are very happy to hear about your enjoy stay with us. We will also try to improve our service to the next level to meet our customers' expectations. Please do visit Mandalay next time and we hope to see you again.

10/10 Excellent

Jefferson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2017
Response from Simon(Mr.) Sales team on 16 Mar 2018
Dear guests, Greetings from The Hotel Nova, Thank you very much for your kind and lovely support. All of us are very happy to hear that you had a great stay here. We will keep on improving our service and really want to see you again as our VIP guests.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Great hotel. Area isn't great but for the price a bargain.
Stayed 1 night in Jun 2017
Response from Simon(Mr.) Sales team on 16 Mar 2018
Dear guests, Greetings from The Hotel Nova, Thank you very much for your kind and lovely support. All of us are very happy to hear that you had a great stay here. We will keep on improving our service and really want to see you again as our VIP guests.

10/10 Excellent

Andrea

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un hotel au top !!
Supee équipe accueillante, souriante et a l'écoute !! Nous a réservé notre bus, taxi et nous a garder nos sac pour la journée. Vraimenet super. le restaurant bar en rooftops vos vraiment le coup. 👌👌👌👍👍 Parfait pour un debut de séjours a mandalay
Stayed 1 night in Nov 2019
Response from Simon(Mr.) Sales and Marketing. on 21 Nov 2019
Dear Andrea, Greetings from The Hotel Nova, Thank you so much for such a lovely review and we really appreciate that you took time to give feedback. All of us are really happy and eager enough to push our service boundaries further more. Hope to see you again.

6/10 Okay

Verified traveller

Travelled with partner
- tolle Rooftop Bar/ Restaurant - moderate Preise im Restaurant
Stayed 2 nights in Oct 2019
Response from Simon(Mr.) Sales and Marketing. on 21 Nov 2019
Dear Sir/Madam, Greetings from The Hotel Nova, Thank you so much for a lovely feedback and we are very glad that you remembered our service. We will keep on maintaining all the strong points and try to improve and give more attention to details in terms of delivering service to our international guests.Hope to see you again.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Arrivée en début de soirée le receptioniste ne trouvait pas la resa expedia et était peu aimable.. Ensuite la receptioniste de la journée était charmante et Ns à bien aidé Travaux de réfections sur le top roof belle chambre mais sans plus
Stayed 3 nights in Feb 2019
Response from Simon on 8 Mar 2019
Dear Sir/Madam, Greetings from The Hotel Nova, We are sorry about the reservation but it is because you could not provide the booking ID when we asked and that is the reason of the delay in finding your booking. We have your room ready and give you the room immediately after explaining about our city and the hotel. But we will definitely try to be more friendly with our customers and hope to see you again.

10/10 Excellent

Chi nang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Simon(Mr.)Sales and reservation manager on 9 Apr 2018
Dear Chi Nang, Greetings from The Hotel Nova, Firstly, it is our honor to have you as our guest and we are very happy that you had your expectations met with the reality. Thank you so much for choosing our hotel for your stay and all of our staffs are very glad to hear your feedback. Please do come to Mandalay next time and we hope to see you again as our very special guest.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pas trop loin des principaux sites (en taxi ou tuktuk car la ville est grande) Proche de certains restaurants (à pied) Chambre propre et suffisamment confortable pour le prix Personnel très a l’écoute et nous a aidé pour des réservations
Stayed 1 night in Mar 2018
Response from Simon(Mr.)Sales and Reservation on 31 Mar 2018
Dear guest, Greetings from The Hotel Nova, Thank you very much for your lovely and kind review which is very important for us and valuable for us.We promise you to keep on working hard to deliver the best service to all our guests. All of our staffs are very happy to hear that you had a great stay in our hotel and their motive has been driven by your review. Please do come again as we hope to see you again .

8/10 Good

Peter & Charlot, Denmark

Liked: Staff & service, property conditions & facilities, room comfort
Great little hotel!
We stayed at The Hotel Nova for 3 nights and very much enjoyed it. The staff is really nice and eager to help with everything and the restaurant on the 10th floor serves good and very reasonably priced food (mix of local and western). The hotel is within walking distance of the night market, and centrally located in Mandalay. However, not with a lot of restaurants within walking distance. Grab a taxi - it is not expensive to reach the good restaurants - we can highly recommend the Mingalarbar Myanmar Restaurant, which is excellent and serves great local food. If you are looking for a decently priced hotel with good comfort, The Hotel Nova is definitely a good choice.
Stayed 3 nights in Feb 2018
Response from Simon(Mr.) Sales and Marketing on 9 Feb 2018
Dear Peter, Greetings from The Hotel Nova, Thank you very much for choosing our hotel for your stay and also for such a lovely and kind review. We all are very glad that our effort has paid off and you had a wonderful stay with us. Please do come next time and we hope to see you as our VIP guest.

10/10 Excellent

taejin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
가성비 갑!
청결하고 시설좋은 가성비 최고의 호텔 조식도 좋고 룸이 매우 깨끗함
Stayed 1 night in Jan 2018
Response from Julia(Ms) Sales and Reservation on 26 Jan 2018
Dear Taejin, Greetings from The Hotel Nova, First of all, thank you very much for choosing our hotel and also take out some time to support us with a lovely review. We all are very happy that you enjoyed your stay with us and had a great vacation in Mandalay. Please do come next time and we hope to see you again. 우선, 우리 호텔을 선택해 주셔서 감사 드리며 멋진 검토를 통해 우리를 지원할 시간을 가져주십시오. 우리 모두는 당신이 우리와 함께 즐겁게 지내고 만달레이에서 멋진 휴가를 보내고 매우 행복합니다. 다음 번에 오셔서 다시 만나기를 바랍니다.

8/10 Good

Kiti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Hotel Nova, Mandalay, Myanmar
ที่ตั้งของโรงแรม Hotel Nova อาจจะอยู่ห่างจากย่านธุรกิจบ้าง แต่ก็มีความสงบ ยามเช้า เมื่อออกมาเดินหน้าโรงแรม ก็จะเห็นผู้คนมากพอสมควร ที่ต่างก็ออกมาปฏิบัติภาระกิจในตอนเช้า สรุปแล้ว บรรยากาศดีครับ การทำกิจกรรมของเรา ส่วนใหญ่ ต้องใช้บริการรถแท็กซี่ ซึ่งพนักโรงแรมจะจัดหาให้เมื่อเราร้องขอ โรงแรมบริการดีครับ...
Stayed 3 nights in Jan 2018
Response from Simon(Mr.) Sales and Marketing on 21 Jan 2018
Dear Kiti, Greetings from The Hotel Nova First of all , thank you very much for choosing our hotel for your accommodation and also take our time to support us with such a lovely and kind review. We are very much delighted to hear such positive comments from our valuable guests. We also try to maintain our service and even try to implement our service with details in each steps.Please do come next time to Mandalay and we hope to see you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
服務員很有禮貌, 幫忙訂去蒲甘的車, 而且還有免費單車, 房間細小及的冷氣位置唔好, 就算較到16度都唔涼, 直至近清晨時間先涼
Stayed 3 nights in Sep 2017
Dear our guests, Firstly, we would like to apologize for our late respond due to some technical errors. We are really happy to see your support and we are also looking into the matter that you have suggested . Thank you so much.