Outdoor pool

Reviews of Zar Manzanillo

2.5 out of 5
Zar Manzanillo
AV. Teniente Azueta 3 Col. Burocratas, Manzanillo, COL

Reviews

6.8
Rating 10 - Excellent. 81 out of 394 reviews" "
Rating 8 - Good. 113 out of 394 reviews" "
Rating 6 - Okay. 102 out of 394 reviews" "
Rating 4 - Poor. 47 out of 394 reviews" "
Rating 2 - Terrible. 51 out of 394 reviews" "

7.2/10

Cleanliness

7.2/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Nancy

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Hola, Buenos dias a quien corresponda: Es una sugerencia para mejorar la calidad del servicio, si inspeccionarán los aires condicionados en la habitación 104 no enfría para nada, los baños necesitan limpieza profunda, en el vidrio y paredes y el piso de la regadera, Pero imagínese 14 cuartos por limpiar en 8 horas pues ni cuando tengan tiempo de limpiar a profundidad las recamareras, pobrecitas. El buffet o desayuno lo mismo todos los días y la porción es un poca y jugo de agua teñida😅. Gracias pero por $100 y $80 niños pues ni me llene, ahí dice buffet en la reservación y resulta que nada. Las toallas para la alberca no tenían disponibles, sin toallas, esperar a que la recamarera la miráramos para pedir toallas de habitación imajinese que porque no tenian las suficientes toallas, que mal servicio. No tienen secadoras, ni lavadoras para secar ropa, ni para cabello. El internet pésimo no agarraba señal a cada rato se iba Gracias y bendiciones
Stayed 1 night in Feb 2024

10/10 Excellent

Enrique

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel está muy cercano al malecón y llega al centro de la ciudad muy bien para ir a caminar y conocer la ciudad
Stayed 2 nights in Feb 2024

10/10 Excellent

Nivia

Travelled with partner
Stayed 7 nights in Dec 2023

4/10 Poor

Kina, Las Vegas

Travelled with family
There’s roaches, and pool is so small and dirty.
Stayed 2 nights in Jun 2023

2/10 Terrible

Javier

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It was dirty, gross, bathroom smelled, not taken care of.
Stayed 1 night in Jun 2023

10/10 Excellent

Martin

Stayed 1 night in Jun 2023

8/10 Good

Judith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2023

8/10 Good

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not walkable into town area but easy access to beach. Very close to train tracks so frequent whistle of trains. Recommend ear plugs. Otherwise, a budget friendly pleasant place to stay. Manager Adolpho went out of his way to be helpful.
Stayed 3 nights in Mar 2023

10/10 Excellent

Rosa linda

Stayed 3 nights in Dec 2022

6/10 Okay

Reyes

Stayed 1 night in May 2022

2/10 Terrible

Joshua

Travelled with family
Disliked: Cleanliness, property conditions & facilities
I left a day early because everything was so bad. I don’t know how to even contact Expedia about this. Terrible hotel. No towels, the shower trickled in and was clogged at the bottom. Dirty hallways. No elevators
Stayed 3 nights in Apr 2022

4/10 Poor

Jose Esequiel

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 7 nights in Mar 2022

10/10 Excellent

Martin

Stayed 2 nights in Mar 2022

6/10 Okay

Ramon, Walnut

Travelled with family
Liked: Staff & service
Disliked: Amenities
No elevator, the pool was a bit dirty.
Stayed 1 night in Mar 2022

10/10 Excellent

juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Manzanillo
It was the first time for us in Manzanillo, and only for a couple of days ,great weather,great food and amzing place,hotel persanal very kind and feiendly
Stayed 2 nights in Jan 2022

10/10 Excellent

Sarah

Liked: Staff & service
It’s on the ocean. It’s too far away from the main tourist strip, and it’s right beside a really ugly industrial area with a port
Stayed 1 night in Jan 2022

2/10 Terrible

Jose

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Good stay
I liked staying here. It's a nice place, staff helped me when needed and the hotel was comfortable. Internet connection wasn't so good.
Stayed 2 nights in May 2021

10/10 Excellent

Marisol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

10/10 Excellent

Yanira

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2020

6/10 Okay

JAMES

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Room comfort
Poor location for beaches as the container port seems to be taking over. Spacious and clean room but bed was hard and internet spotty. No nearby restaurant
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Agradable, el unico detalle es que el internet no llega hasta las habitaciones pero de ahi en fuera, muy bien
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveller

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
I liked the convenience and price. I did not like the cleanliness and that there was no direct beach access.
Stayed 1 night in Jan 2020

6/10 Okay

Diego

Business traveller, Travelled with family
Liked: Cleanliness, staff & service
Unfortunately my room had tv broken as well as AC. We could not sleep.
Stayed 2 nights in Oct 2019

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service
Property looked great. Bed was stiff as the floor. Air conditioning condensation flooded our tile floor by morning. Had 2 stained towels.
Stayed 1 night in Jun 2019

8/10 Good

Ernesto

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Feb 2019
Response from Reservaciones on 27 Feb 2019
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Mexican Style Hotel
Good Mexican style hotel. Right at a public beach so not the cleanest beach area. But the room was clean and comfortable. They were able to accommodate my handicapped mother and our dog so we appreciated that, greatly. Ample parking and right next to a convenient store. About a 20 min drive to more tourist friendly areas but for the money it was a great place for us. But then again we have lived in Mexico for a number of years.
Stayed 1 night in Jan 2019
Response from Reservaciones on 25 Feb 2019
Thanks for staying with us! Your opinion is very important to us.

2/10 Terrible

Hector

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Horrible Hotel
Terrible customer service. I was there at 245 and it took them almost 2 hours to check me in. Apparently they don't block your room and the cleaning lady does not pick up to tell the receptionist what rooms are available which cause everyone to be disturbed. Only one computer is available so the manager only answers calls and the other lady next to the receptionist just staples your paper work. Would not stay here again. Location was terrible as well.
Stayed 1 night in Jan 2019
Response from Reservaciones on 2 Mar 2019
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros.

6/10 Okay

Verified traveller

Liked: Staff & service
Good for the price.
The beach is great! Other than that it’s just ok. Hard bed, only two towels, weird stain on lampshade, paper thin walls. Breakfast was pretty good, and the staff was friendly.
Stayed 1 night in Aug 2018
Response from Zar Manzanillo on 18 Aug 2018
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros.

2/10 Terrible

Louisa, Idaho

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The rooms were very dirty. The hallways wet and Sandy. They should be swept and mopped. Breakfast was dried up eggs. Old from sitting in the heating pan too long.
Stayed 2 nights in Jul 2018
Response from Zar Manzanillo on 18 Aug 2018
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros.

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 3 nights in May 2018
Response from Z on 11 Dec 2018
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I don’t like
Stayed 2 nights in Apr 2018
Response from ZAR MANZANILLO on 29 Jul 2018
WE REGRET THIS EXPERIENCE AND WE REGRET THAT YOU HAVE NOT ENJOYED YOUR STAY, WE WILL WORK TO IMPROVE, YOUR COMMENTS WILL ENRICH YOU TO BE BETTER, THANK YOU

2/10 Terrible

RODOLFO

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Mar 2018

6/10 Okay

oscar, santa maria ,ca

Liked: Staff & service
Disliked: Cleanliness
It's ok
It's ok for the price .they need somebody to mop the hallways to the room people dirty it because they bring water from the pool .
Stayed 1 night in Dec 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2017

6/10 Okay

shayne

Liked: Cleanliness, staff & service
the shower leaked baddly
its not a nice part of town. little english no tourists all locals. drunk locals on the beach in early morning.
Stayed 2 nights in Nov 2017
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros.

4/10 Poor

David

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
It's the only hotel not in hotel zone. It is close to downtown and you are not on the ocean. Your view is the ships docking in. Not a good location. Definitely not adults only like you have advertised. The pool too small with more children. I am sure it was filmy due to kids peeing All the time. I do not recommend this place. No free coffee and no micro or small refrigerator.
Stayed 5 nights in Aug 2017

2/10 Terrible

Claudia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't even think about it!
It's not on a good side of town, not good service, the swimming pool is very small, the room they gave us had 3 doors, (front, back and on the side to another room) , it just didn't feel secure for us to stay there. The shower Not in good shape either, it supposed to be all electronic but the bottoms were all distroyed, air conditioning didn't work, so my husband and I decided not to stay, and looked for another hotel. Afterwards We were told that this place is for people that works here at the sea or on construction in this area, not for people vacationing!!
Stayed 1 night in Jul 2017

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveller

Disliked: Staff & service
Bad location
Hotel is located on a filthy beach, horrible part of town. Breakfast was discusting. Scrambled eggs were leftover from day before. Only one cup of coffee allowed at breakfast and they would not toast the bread.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel, good value
Good Value, Ricardo helpful on site.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and easy access to the beach
The location is 3 min drive from Downtown grate view 30 second walk to the beach
Response from Auriel Jimenez on 29 Jan 2017
¡Gracias por alojarse con nosotros! Nos preocupamos mucho por hacer que la estancia de nuestros huéspedes sea lo más agradable posible, por lo que agradecemos sus comentarios los cuales nos ayudan a mejorar para usted.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, good location
I spent five nights in the hotel. The staff was nice and competent. The hotel is at 10' walking from the center. The breakfast was ok, mexican style but with no choices. The hotel have a nice pool and a good free wifi.
Response from Auriel Jimenez on 31 Jan 2017
¡Gracias por alojarse con nosotros! Nos preocupamos mucho por hacer que la estancia de nuestros huéspedes sea lo más agradable posible, por lo que agradecemos sus comentarios los cuales nos ayudan a mejorar para usted.

6/10 Okay

Verified traveller

Liked: Room comfort
For what you pay its alright
Staff was good. The maintenance guy was alot more helpful than any other staff. Rooms were adorable great colors. The only real downside was the fact that our shower was not draining the water correctly and so the water was coming out from underneath the shower and it was all over the bathroom floor. I did let the front desk know and the staff, Alexis, was more than helpful trying to get us into another room. I declined mainly because our room had a balcony and the other rooms did not have a balcony with a view. Which was a bit stranger since it did not seem that there were other guests in the hotel. Overall I would definitely stay there again. I'm sure once the construction is all done with it'll be a great place.

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Alight Hotel
This hotel is so far from the main beaches but close to historical history on Manzanillo. The beds where really hard and the pool was really dirty. You can feel and smell the chemicals they use to clean the pool. They have great AC in the rooms and the rooms are really clean.

10/10 Excellent

Maria, Haltom City, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel still has construction going on around it but it was easy to find and its right in front of the beach which was so convenient. There are shops around the beach and entertainment. Our stay there was good, the breakfast varied from day to day. The room got pretty cold and there was warm water. The shower was a little outdated and the beds a little hard but nothing to serious. I would definetly book here again especially for the price.

8/10 Good

Antonio, Bakersfield, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great price
Over all the hotel and location was fine. The only thing I didn't like was the wifi was down for 4 days.

4/10 Poor

Patricia, Calif

Disliked: Cleanliness, staff & service
Yuck!
The room was clean, however in the morning I realized that there was poo stains in the bed and they were not mine!!! Gross!! Shower was cold. You get what you pay for.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Beware Construction site!
We stayed here for 4 nights in a ground floor room backing into the beach. We arrived at night and the first thing we noticed was the huge construction site on the hotel doorstep. A new flyover is being built & the immediate area around the hotel is a complete mess including the waterfront walkway to the old town. The room had two beds & was generally comfortable with quiet aircon and a powerful shower. Otherwise the rooms are very spartan with no storage & a meagre 5 coat hangers! Free bottled water everyday was a bonus. Although the room had an outside patio there was no table or chairs so we could sit outside. We had continental breakfast but it was pretty bad - one cup of coffee, watered down juice & 2 slices of white toast. Most mornings we didn't bother & got coffee & doughnuts from the well stocked shop next door. The pool area was nice but frequented by large groups of Mexican men which we found a bit intimidating plus they were still there in the evening and were very loud keeping us awake. The staff were friendly & helpful. The room was very overpriced due to the lack of room amenities and poor breakfast. Plus the wifi did not work in the room at all although it was good in the reception area. The walk into the old town is awful due to the construction work & overall I'd see no reason to stay at this hotel or Manzanillo again.

6/10 Okay

janna, british columbia

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hotel is new and modern but bad location.
The room was clean and inviting but the bed was hard and the toilet did not flush well. The location is bad as the small beach is dirty with pollution from the huge ocean liners that came in and went out daily. Many dock workers in the vicinity some loitering outside drinking. We moved out early as three teams of teenagers moved in and were up most of the night running through the place and loud in the rooms. Pool was very small and hard plastic loungers, most of them broken. The breakfast that was included was great,