Maple Bay Holidays

This was the perfect hotel for us. The services were very good. The AC worked very well, both in temperature control and speed. The previous hotel had a one speed fan, high and very noisy. So this was a huge relief. The comfort made up for the aging of the carpet and furniture. No biggy for me.

Overall, I enjoyed my stay at the Fairmont Empress. The rooms are lovely and comfortable, but the carpeting—both inside the rooms and throughout the hallways—feels a bit worn and could use refreshing. The service, however, is consistently excellent, with staff who are warm, attentive, and genuinely helpful. One thing I did notice was that the pool area floor tended to be a bit dirty each day, which took away from the otherwise great amenities. The in room dining is great as well. In short: beautiful hotel, great service, but a few areas could use some updating and more frequent upkeep.

Beautiful property! The pool area, gardens and views are amazing. The rooms were clean and the bed was comfortable. The only downside we experienced was the pool area is small compared the number of guests the hotel accommodates, so if the pool area was busy there was a line to get a lounger or a seat which was a bit disappointing.

Great breakfast included option and unbeatable location

Great stay and the staff were very welcoming. The building has suffered some wear and tear, the elevators look pretty worn and the signs of use are apparent. Some investment into freshening up the look of the property could prove helpful for return visits. Other than those items the room was clean, the bedsheets were ready but not pressed well which was functional but not pleasing upon entry. Overall, the big seller was the location was reasonably close to downtown with parking on a weekend providing access without dealing with downtown Victoria.