Mārciena Holidays

Loved our stay in the Grand Poet hotel. The big rooms were spotless The staff were all very helpful and pleasant, we had a couple of wee problems on the first morning but they were very quickly fixed, and ready for us on our return from a days exploring. The hotel itself faces one of the many parks, and it had the canal running through it. It was also just a stone’s throw from the old town. Breakfast was lovely & restocked often. The bar seemed quiet but again great range of drinks & cocktails to choose from. My only negative- no privacy screens on the windows. Our room overlooked the breakfast courtyard. And directly opposite another bedroom window. So you had to keep the heavy blackout curtains closed with the lights on Or if you opened the curtains for daylight you faced being met with another guest not always dressed !!!!

I arrived in Riga , there was a festival . I had to walk 1 km to get to the hotel ( parking services were offered ) as the roads were all closed ( no communication) I got to my room it was boiling hot . I came downstairs and asked them to please switch on my Aircon I took a bath and went out . I came back at 12 pm and was told we have back news . Aircon doesn’t work . I did not sleep a wink as there was blaring pounding music tell after 3 pm . I’m disgusted , exhausted and extremely tired and angry . I demand a full refund plus compensation for my suffering