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"No communication upon arrival. No daily cleaning but we are supposed to know from a paper in room we found a days later. Need to ask in advance to get room cleaned. You can ask for clean towels. Washer and drier was helpful but no vacuum for sandy floors. well kept hotel and property overall was great. "

"Wait times for the food was very long. We did all inclusive and sometimes had to wait more than 90 minutes for our food. "

"Clean room helpful staff, helped you with getting taxi. Nice pool and room and air condition rooms"

"I recently stayed at The Morgan Resort & Spa and had an amazing experience overall. From the moment we landed, everything felt seamless—the shuttle was waiting within minutes at the airport, which instantly set the tone for a stress-free and enjoyable stay. What truly made this trip special was the exceptional service. The entire staff made us feel right at home from day one. Special shoutout to Devin (shuttle), Amina and Trinity (front desk), Carlos (bell hop), Mariame and Kennesha (pool waitresses), Omar (pool server), Maarten (pool bartender), McKenley (restaurant server), and Ash (Guy Ash)—every single one of them was welcoming, attentive, and genuinely kind. The front desk team was especially helpful with recommendations, which made exploring the island even better. The pool area was a highlight—the bar was lively, the drinks were great, and the poolside service was consistently excellent. The food at the restaurant was also surprisingly amazing and exceeded expectations. While I enjoyed my stay, a few areas fell short. The gym was quite small, and the public restrooms could have been better maintained and stocked. For the price point, I expected more amenities typical of a luxury resort. Overall, I’d rate the facilities closer to a 3.5–4 star experience. That said, what the resort may lack in amenities, it more than makes up for in top-tier customer service. The warmth and hospitality of the staff truly elevated the entire experience. I would absolutely return!"

"The whole property needs to be updated, toilet wasn’t working, dusty, mold. It seems that after the hurricane no updates were made. Nothing much going on neither in terms of amenities "

"Clean room, Friendly staff"

"Beautiful resort. Staff are amazing, Wanda at the pool is such a great person and always ready to help. A shout out to Shakira and Elvin at the Infinity restaurant, amazing and caring staff, always making sure guests are comfortable. "

"This was a decent place to stay. The room was outdated and somewhat cheap but it was comfortable. Beach was great. Staff was ok. "

"This was one of the most disappointing resort experiences I’ve ever had. The room was fine and the location is beautiful, but the service completely ruined our stay. The resort is clearly and consistently understaffed. At many points, there is only one bartender working — not just occasionally, but regularly — and that same person is often also responsible for running food orders. This means they are constantly leaving long lines of guests waiting just to grab food elsewhere. Calling this service is honestly generous. We repeatedly waited close to 2 hours for meals, and it’s normal to stand in line for 30+ minutes just to get a drink. Today was the final straw. We lined up before 12:00 to order something quick before heading to the airport at 1:00. By 12:15, they hadn’t even started making a single order. There was no realistic chance of being fed before we left — even for something as simple as a hot dog. We spoke with a manager (Colin) on day one after waiting 2 hours for food that never came. He promised to follow up the next day and never did. The staff are clearly overwhelmed — this is a management and staffing failure. Beautiful location, but completely let down by operations that feel dysfunctional."