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Reviews of General Francis Marion Hotel

4 out of 5
General Francis Marion Hotel
107 East Main Street, Marion, VA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 388 out of 578 reviews" "
Rating 8 - Good. 141 out of 578 reviews" "
Rating 6 - Okay. 35 out of 578 reviews" "
Rating 4 - Poor. 11 out of 578 reviews" "
Rating 2 - Terrible. 3 out of 578 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The historic details of the hotel are very nice. Comfortable beds( soft). Very clean. Parking in back of hotel, Has a bit of an old, musty smell to it. Good, central location.
Stayed 1 night in May 2024

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay over when travelling to or from Nashville.
Stayed 1 night in May 2024

10/10 Excellent

Glenn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Like the old time luxury hotel feel Felt like staying in a fancy place in New Orleans I recommend this place
Stayed 1 night in May 2024

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for several nights as we hiked several local trails including the AT. This hotel had an amazing sense of elegance and comfort from a time when staying in a hotel room was luxurious.
Stayed 2 nights in Mar 2024
Response from Amanda on 13 May 2024
Hello John, Thank you for your review. Next time you are hiking the AT stop back by and stay with us again!

10/10 Excellent

Donald

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The restoration
Stayed 1 night in May 2024
Response from Amanda on 13 May 2024
Hello Donald, Thank you for your review. Hope to see you back again soon!

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable
Stayed 1 night in Apr 2024
Response from Amanda on 13 May 2024
Hello Mary, thank you so much for your review. We hope to see you again soon.

10/10 Excellent

Anita

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The young woman at the desk was so friendly and helpful. We talked to her awhile after dinner, and she was very pleasant to converse with.
Stayed 1 night in May 2024
Response from Amanda on 13 May 2024
Hello Anita, Thank you for your review. We hope you come back again soon!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Liked the historic details
Stayed 1 night in Apr 2024
Response from Amanda on 30 Apr 2024
Hello Jennifer, Thank you so much for the review. We are so happy you enjoyed your stay and hope to see you back again soon.

8/10 Good

Joanne

Stayed 1 night in Apr 2024

10/10 Excellent

Ramasubramaniam

Liked: Cleanliness, staff & service, property conditions & facilities
Courteous and friendly service. Clean room and plenty of fresh towels
Stayed 1 night in Apr 2024
Response from Amanda on 30 Apr 2024
Hello Ramasubramaniam, Thank you so much for your review. We are happy that you and your family enjoyed your stay.

8/10 Good

Amrik

Liked: Cleanliness, property conditions & facilities
Hard to find tea i went 2 or 3 no service for tea
Stayed 1 night in Apr 2024
Response from Amanda on 30 Apr 2024
Hello Amrik, Thank you so much for your review. We do have hot tea in our breakfast area. We hope to see you back again soon.

10/10 Excellent

Paul, Auburn

Stayed 1 night in Apr 2024
Response from Amanda on 13 May 2024
Hello Paul, thank you for your review.

6/10 Okay

Ashley

Travelled with partner
Was very disappointed there was not a lounge or a restaurant actually in the hotel as advertised. That was the whole reason we booked there. We did however find an excellent bar and grill across the street. I guess it was more the disappointment of not having the ambiance of the history of the hotel with the old speakeasy
Stayed 1 night in Apr 2024
Response from Amanda on 15 Apr 2024
Hello Ashley, thank you for your review. I apologize that expectation was not met but we are working on getting a restaurant back into the hotel and should be opening soon!

10/10 Excellent

Erin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a wonderful hotel in walking distance to all of Marion’s downtown shops, restaurants and the Lincoln Theater. We have stayed several times and have always had a positive experience.
Stayed 3 nights in Apr 2024
Response from Brittany on 9 Apr 2024
Thank you for the fantastic 5-star review! We're delighted to hear you enjoyed your stay. Your kind words mean the world to us. We look forward to welcoming you back soon!

10/10 Excellent

Jackie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of our most favorite hotels we frequent many times yearly while enjoyng the lincoln theater shows that is literally two doors down. Good breakfast great rooms and comforable beds. This is a win win hotel!!
Stayed 1 night in Apr 2024
Response from Brittany on 9 Apr 2024
Thank you for the fantastic 5-star review! We're delighted to hear you enjoyed your stay. Your kind words mean the world to us. We look forward to welcoming you back soon!

2/10 Terrible

Chuck

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The place was run down. 3 diamond more like a 2 star. Couldn't adjust thermostat. T.V.didn't work . COLD SHOWER! Had to care all the luggage up a flight of stairs. Would not recommend!!!
Stayed 3 nights in Apr 2024
Response from Brittany on 9 Apr 2024
Thank you for sharing your feedback with us. We're truly sorry to hear about your disappointing experience at our hotel. Please accept our sincerest apologies for the issues you encountered during your stay.We take great pride in providing our guests with comfortable and enjoyable accommodations, and it's clear that we fell short of your expectations this time. Rest assured, we are taking your comments seriously and will address each concern with our team to prevent similar issues from occurring in the future.Your satisfaction is incredibly important to us, and we would welcome the opportunity to make things right. Again, we apologize for any inconvenience you experienced and thank you for bringing these matters to our attention.

8/10 Good

jeff

Stayed 1 night in Apr 2024
Response from Amanda on 30 Apr 2024
Hello Jeff, Thank you for your review.

10/10 Excellent

Trina, Staunton

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb hotel with a quiet atmosphere and beautifully decorated. Will definitely stay here again.
Stayed 1 night in Apr 2024
Response from Brittany on 9 Apr 2024
Thank you for the fantastic 5-star review! We're delighted to hear you enjoyed your stay. Your kind words mean the world to us. We look forward to welcoming you back soon!

8/10 Good

Bonnie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I loved the Historic Charm and Elegance! We love getting off the beaten path of the interstate. We walked the street and enjoyed the little shops and local restaurants too!
Stayed 1 night in Apr 2024
Response from Brittany on 9 Apr 2024
Thank you for taking the time to leave us a review. We're thrilled to hear that you enjoyed your stay. Your feedback is invaluable to us, and we're always striving to improve. If there's anything specific you feel we could do better to earn that extra star next time, please don't hesitate to let us know. We hope to have the opportunity to welcome you back for an even better experience in the future.

10/10 Excellent

Alexa, Virginia Beach

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We loved the historic nature of the hotel. It has some quirks but that is what made it a place we enjoyed. Unlike a chain hotel, you will remember how different this place is in regard to decor and style. Lots of cafes, restaurants, and shops on Main and easy parking. The joys of a small town.
Stayed 2 nights in Mar 2024
Response from Amanda on 3 Apr 2024
Hello Alexa, Thank you for your review. We are so happy that you enjoyed your stay and hope to see you again soon.

10/10 Excellent

diana

Stayed 2 nights in Mar 2024
Response from Amanda on 15 Apr 2024
Hello Diana, thank you for your review.

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful old hotel, our room was really nice, loved the 4 poster bed, draperies, and chairs in the room. Very clean. Comfortable bed, and very quiet. Nice that there were a couple restaurants in walking distance.
Stayed 1 night in Mar 2024
Response from Amanda on 26 Mar 2024
Hello Kim, Thank you for your review. We hope to see you again soon!

10/10 Excellent

Lesley

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Came in town for a wedding. Lovely historic hotel right downtown. Clean. Quiet. Perfect.
Stayed 1 night in Mar 2024
Response from Amanda on 26 Mar 2024
Hello Lesley, Thank you for your review.

10/10 Excellent

Colin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Hotel
Stayed 2 nights in Mar 2024
Response from Amanda on 21 Mar 2024
Hello Colin, Thank you for your review!

10/10 Excellent

BARBARA, CHRISTIANSBURG

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Live the historic part if this hotel and the charm it has
Stayed 1 night in Mar 2024
Response from Amanda on 21 Mar 2024
Hello Barbara, Thank you for your review! We are happy to hear that you enjoyed your stay and hope to see you again soon!

6/10 Okay

Susan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Unique old property.
Stayed 1 night in Mar 2024
Response from Amanda on 17 Mar 2024
Hello Susan, Thank you for your review.

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Amanda on 17 Mar 2024
Hello Nicole, Thank you for your review.

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities
Nice older hotel - very well maintained, good continental breakfast. Friendly and helpful staff. In center of town, plenty of shops and food nearby.
Stayed 1 night in Mar 2024
Response from Amanda on 11 Mar 2024
Hello James, Thank you for your review! We are so glad you enjoyed it and we hope to see you again soon.

8/10 Good

Patrick

Travelled with partner
Liked: Cleanliness
Better Breakfast
Stayed 1 night in Mar 2024
Response from Amanda on 11 Mar 2024
Hello Patrick, Thank you for your review. We are always looking for ways to improve our guests experiences.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice old fashioned hotel in cute little old town, three good places to eat within two blocks easy walk. Theater has shows on weekends but we were there mid week.
Stayed 2 nights in Mar 2024
Response from Amanda on 11 Mar 2024
Hello David, Thank you for your review! We are glad you enjoyed your stay and hopefully we will see you back soon!

6/10 Okay

mario

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Amanda on 4 Mar 2024
Hello Mario, Thank you for your review.

10/10 Excellent

Katherine, Richmond

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, clean, historic hotel in downtown Marion. Close to restaurants & shops. Friendly staff.
Stayed 1 night in Feb 2024
Response from Amanda on 29 Feb 2024
Hello Katherine, Thank you for your kind review and we look forward to you staying with us again!

10/10 Excellent

Laura, Orange

Liked: Cleanliness, staff & service, property conditions & facilities
Beautuful rooms with classic charm. The bed was very comfortable and the room was quiet. Loved the little little stores that made the experience great. Very friendly front desk ladies.
Stayed 1 night in Feb 2024
Response from Amanda on 29 Feb 2024
Hello Laura, Thank you for your review. We are so happy to hear you enjoyed your stay and we hope to see you back soon.

10/10 Excellent

Sandra

Stayed 1 night in Feb 2024
Response from Amanda on 21 Mar 2024
Hello Sandra, Thank you for your review!

10/10 Excellent

Ariel

Top notch!
Everything about this hotel was wonderful. The location, parking, staff! All great
Stayed 1 night in Feb 2024
Response from Amanda on 29 Feb 2024
Hello Ariel, thank you for your review! We are so happy you enjoyed your stay and hope to see you again soon!

10/10 Excellent

Yosely

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Amanda on 16 Feb 2024
Hello Yosely, Thank you for your review!

10/10 Excellent

Jeffrey

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Amanda on 13 Feb 2024
Hello Jeffrey, Thank you so much for your review. We hope to see you again soon!

8/10 Good

Gian

Stayed 1 night in Feb 2024
Response from Amanda on 8 Feb 2024
Hello Gian, Thank you for your review. Hope to see you again, soon!

6/10 Okay

Thomas

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
It is a nice historical building. Breakfast was not what I expected. Not much of a selection.
Stayed 1 night in Jan 2024
Response from Brittany on 3 Feb 2024
Thank you for choosing to stay with us and for sharing your feedback. We're delighted you appreciated our historical hotel. We apologize that the breakfast selection fell short of your expectations. Your comments are valuable, and we'll use them to enhance our offerings. We hope to welcome you back for an improved experience.

10/10 Excellent

Glenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Amanda on 30 Jan 2024
Hello Glenda, Thank you for your review! Hope to see you again soon!

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice hotel. The rooms are clean and the service at both check in and checkout was great! I like the chocolates next to bed. Good value for price.
Stayed 1 night in Jan 2024
Response from Amanda on 30 Jan 2024
Hello Mark, Thank you for your review. We are so happy you enjoyed your stay! Hope to see you soon!

10/10 Excellent

Verified traveller

Great choice
A very nice hotel. My single recommendation is to provide nicer mattresses
Stayed 2 nights in Jan 2024
Response from Amanda on 30 Jan 2024
Hello, Thank you for your review. We are sorry for any inconvenience.

10/10 Excellent

Earl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It had snowed recently. The parking lot was still a little icy. That's the only negative comment I can give though. 👍👍👍👍
Stayed 1 night in Jan 2024
Response from Amanda on 30 Jan 2024
Hello Earl, Thank you for you review. We are sorry for the inconvenience and are always working to improve. Hope to see you soon!

8/10 Good

Carla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, but didn’t like not having own control of thermostat. Call front desk to adjusted stressed me out cause I didn’t want to disturb in the middle of the night.
Stayed 3 nights in Jan 2024
Response from Amanda on 30 Jan 2024
Hello Carla, Thank you for your review. We apologize for any inconvenience, while we do have where you can adjust by 5 degrees anything beyond that you will have to contact front desk. It is our pleasure to assist you with anything 24/7.

10/10 Excellent

Nicco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable to some of the best small town restaurants you can find anywhere!!
Stayed 5 nights in Jan 2024
Response from Amanda on 13 Jan 2024
Hello Nicco! We thank you for your review and glad you enjoyed your stay! Hope to see you again soon!

10/10 Excellent

Teri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Amanda on 13 Jan 2024
Hello Teri, Thank you so much for your review! We hope to see you back again soon!

10/10 Excellent

Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Amanda on 13 Jan 2024
Hello Sylvia! Thank you for your review! Hope to see you soon!

10/10 Excellent

Sharon

Stayed 1 night in Jan 2024
Response from Amanda on 13 Jan 2024
Hello Sharon! Thank you for your review and hope to see you again soon!

10/10 Excellent

Corky

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel,, I will be back
Stayed 1 night in Dec 2023
Response from Amanda on 13 Jan 2024
Hello Corky! Thank you for your review! We look forward to having you stay with us again!

10/10 Excellent

Mike

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay . Nice and cozy . Every one nice and polite .
Stayed 2 nights in Dec 2023
Response from Amanda on 4 Jan 2024
Hi Mike! Thank you for choosing The General Francis Marion Hotel for your stay. We appreciate the kind review and delighted that you enjoyed your stay!