Rochester Hotel Guide - Marketplace Mall hotels in Rochester, United States of America.

"I don't know why but I was supposed to pay a check in but they had already taken the money off my credit card before I got there. To this date they still haven't refunded day $50 security deposit and I can't reach anybody to talk to with about it. I don't know what cleaners they use but it is not a very pleasant smell overall for the short money it is equivalent to a pay by hour motel in an inner city."

"Staff"

"Please do not stay here. It is a dirty, gross space with unhelpful staff."

"PROS: Comfortable bed, nature view (even side of hallways), reasonable hot breakfast. CONS: $8 parking per day, lights in room were mostly dim, soap amount was low at beginning of my stay, hotel itself and the room showed many signs of wear, toilet is quite low hence ultra uncomfortable."

"The staff was very nice and helpful. Very friendly people. The outlets in my room didn’t work, except by the sink and by the bed. The outlet in those lamps did not work at all. Also, the microwave in the coffee maker were not plugged in when I looked to see if there was an outlet near them now that coffee maker and microwave was on display like if it was Walmart because I couldn’t use them. However, I move the microwave and plugged it in to the outlet by the bed that was in the wall. Breakfast is really not up to par. We have those round premade eggs and a few bagels with sausage basket the waffle maker, but again the room was clean. The bed was comfortable and the staff is friendly."

"Great room. Good staff. You pay for breakfast, which is a good one."

"They are not pet friendly. They are pet tolerant. They will take $50 from you if you bring a pet. Exorbitant, excessive, unreasonable, and unflinching. I also have not yet been refunded my incidental charges deposit"

"Clean room, good staff, ok breakfast."

"One of the very best hotels I’ve ever stayed at. The place itself was beautiful, the atriums really set the peaceful vibe. The indoor pool was the real reason we picked this place and it did not disappoint! The staff was beyond welcoming and helpful. This will be our pick every time in Rochester!"