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Reviews of Grand Cettia Hotel

5 out of 5
Grand Cettia Hotel
Sehit Ahmet Benler Cad.No:97, Marmaris

Reviews

7.0

Good

Rating 10 - Excellent. 7 out of 27 reviews" "
Rating 8 - Good. 7 out of 27 reviews" "
Rating 6 - Okay. 7 out of 27 reviews" "
Rating 4 - Poor. 3 out of 27 reviews" "
Rating 2 - Terrible. 3 out of 27 reviews" "

7.6/10

Cleanliness

7.2/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

4/10 Poor

Jimmy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

4/10 Poor

Emin

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of the worst experiences we had with any hotel. First of all, when we arrived it was 110° outside and it was 110° inside, they didn't even bother to turn on the Air conditioner even in the lobby. Rooms were old, things were falling a part. We had only two 2 outlets in our room, one in the bedroom and the other in the bathroom. They left us half used shampoo and body wash bottles. Air conditioner stopped working in our kids room, it took hotel one hour to send someone and then they blamed us for it 🙄. Food was terrible, we had to pay for water to drink, this is All Inclusive hotel. Pool was packed, water was murky and we could smell chlorine on the third floor where we stayed. They give you only one key to your room if you want second you need to leave a deposit. Costumer service is horrible. I will never recommend this hotel to anyone.
Stayed 1 night in Jul 2023

4/10 Poor

Yanina

Stayed 1 night in Jul 2023

2/10 Terrible

Amaliya

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No AC in lobby, very low AC in the rooms, small swimming pool. The front desk staff not friendly or accomedating.
Stayed 1 night in Jul 2023

8/10 Good

ilia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stuff is very friendly, helpfull and speak good english. We asked to change the room to more quet and they did it immediately, i saw on dining room they help to the people to prepare the meal... The room was very clean. Good transportation ( bus number 3 is going from the hotel to city center and cost 8 TL ) - The cooperation with the hotel via email was poor, i asked about airport transfer and it took 5 days to answer, that they don"t have trasfer service. Childrens swimming pool is too shallow. it"s good for small children, but for my son 5 y.o. was too shallow, and to regular swimming pool he can"t enter because it too deep for him
Stayed 4 nights in Sep 2022
Response from FRONT OFFICE TEAM on 8 Oct 2022
Thank you very much for all of your nice comments and surely we will make sure to work on our digital responses.Thank you for your valuable input.We hope to welcome you again here at Grand Cettia Hotel.

2/10 Terrible

Maryam

Travelled with partner
Disliked: Property conditions & facilities
Terrible terrible, This property belongs to people with kids. Terrible food. If you like French fries you should go there because that is the only food taste good. I seriously don’t recommend this hotel. They charge for safe deposit box in the room, they charge for English language TV, They charge for second room key. Extremely noisy hotel.
Stayed 2 nights in Sep 2022
Response from Front Office on 13 Sept 2022
We are sorry that your experience here at Grand Cettia was not up to your liking .Thank you very much for your input.we will definitely take your comments in consideration.

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for kids but they have hygiene issues
Family friendly hotel but there is no any activity for adults. All shows and activities only for kids. Staff were not so sensitive about hygiene. Dirty glasses and Bartenders always use their hands while putting ice into glasses. Their fingers always in the glasses and this is unacceptable these days. They don't clean shared toilets well. This also not good for these pandemic days.
Stayed 3 nights in Jul 2021
Response from Grand Cettia Hotel Front Office on 2 Aug 2021
Dear Customer, Your review has been shared with related departments and hotel management .You can rest assured that these issues that you raised will be looked into and be solved as soon as possible.Thank you very much for your feedback .

6/10 Okay

Muhkam

Liked: Cleanliness, room comfort
Disliked: Staff & service
Ok. Wouldn't go back though.
Rooms air con was not working. We have a 1 year old and it was very hot in the room. Normally if theres a problem with the room hotels give you an upgrade. But not this one. They gave us a smaller room. After lying saying there were no rooms. Place is nice. Some staff let it down.
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Stayed 11 nights in Jul 2019

2/10 Terrible

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
worst experience
other guests arguing in the middle of the night screaming at each other i have a child as do most people clearly they were u der the influence and couldnt handle their drink worst hotelfor food it was the same food everyday breakfast egg n beans dinner pasta n chips chef didnt like my husband so burnt his omlette worst hotel to stay in also no iron 5Lira for1 item
Stayed 8 nights in Oct 2018

6/10 Okay

Verified traveller

Stayed 3 nights in Jul 2017

10/10 Excellent

alix, a

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel well catered for kids
Best Turkish holiday I have had friendly staff and shows were brilliant at night
Stayed 7 nights in May 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic friendly clean hotel
Staff fantastic lovely town would love to revisit

6/10 Okay

SYEDUL, London

Disliked: Staff & service
Hotel was OK but customer service was not great
This hotel was average. Food wasn't great compared to other hotels I stayed in. Not much entertainment. Same things repeated everyday. I have stayed in much better hotels. Biggest problem I had was the AC would come on only after 6 o clock which was absolutely ridiculous in the August heat. Staff lied to me several times when I complained. Would NOT stay in this hotel again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022
Response from Front Office on 13 Sept 2022
Thank you very much for your high rating.We hope to host you again at Grand Cettia .

10/10 Excellent

Özlem

Stayed 2 nights in Aug 2022
Response from Front Office on 13 Sept 2022
Thank you very much for your high ratings.We hope to welcome you again in the future here

10/10 Excellent

Rabia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bel hôtel, bon qualité prix. Très propre On mange très bien Personnel très sympathique
Stayed 3 nights in Aug 2022
Response from Front Office on 13 Sept 2022
Thank you very much for your kind comments.We hope to see you again in the future.

6/10 Okay

Pirjo

Stayed 1 night in May 2022

8/10 Good

Ulker

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2022

8/10 Good

Berrin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Memnun kaldık
Aile için uygun,temiz,sevimli bir otel..yemekleri fena değil,içeceklerde sorunlar var..eğlenceli bit otel..bir daha gelebiliriz..memnun kaldık..
Stayed 2 nights in Oct 2019
Response from Grand Cettia Hotel Management on 23 Oct 2019
Bu güzel yorumunuza çok teşekkür ederiz,gelecekte tekrar görüşmek dileğiyle .

8/10 Good

SERKAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
İyi bir deneyim.
Verilen ücret dahilinde iyi bir konaklama idi. Çocuk oyun alanları bizim için önemli idi ve gayet iyiydi.
Stayed 1 night in Oct 2019

8/10 Good

Julie Kee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

6/10 Okay

Stephane

Stayed 10 nights in Apr 2019

8/10 Good

Mehmet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2017

8/10 Good

Helene, København

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
En stjerne mindre
Marmaris er fantastisk.. Rigtig godt hotel, desværre var de ikke så service orienteret som sidste år. Pool området er perfekt til børn.

6/10 Okay

Ismail, Frankfurt

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Überfüllt und zu klein
Das Hotel war überfüllt. Doppelzimmer statt Familienzimmer bekommen. Kein Möglichkeit sich zu bewegen. Zu wenig Platz d.h. gleichzeitig zu wenig Liegen. Pools sehr klein.