Marseille Hotel Guide - Hotels in Marseille - Provence, Marseille, France

"Helpful staff, great airport access and easy to arrange the airport shuttle. Room was small but clean and comfortable."

"Super hotel, chambre presque parfaite pour ce prix. A améliorer avoir des oreillers en plus et un frigo qui fait un peu moins de bruit. Sinon je recommande "

"Tv depuis le changement de la numérotation juin 2025 aucune chaîne a jour A peine la moitié des chaînes qui fonctionnent...peut mieux faire "

"The way beds are prepared is no good because the cover of the mattress comes together with her cover normal cover duvet needs to be improved"

"It was only for one night so was ok. "

"Les appartements sont propres, bien agencés et fonctionnels, ce qui rend le séjour confortable. La présence d’une borne de recharge est également un vrai plus, surtout pour les voyageurs en véhicule électrique. En revanche, l’accueil pourrait être amélioré : le personnel s’est montré peu courtois, ce qui est dommage car cela influence la première impression. Un établissement pratique et bien équipé, mais avec un service d’accueil à améliorer."

"The room was clean and modern. It was very quiet despite being next to the airport. And the restaurant was very good. "

"Very bad customer service at the front desk. They really don't care. First, no response to my messages on Expedia. I asked to arrange for the shuttle bus, but they completely ignored me. I ride the bus, then walk 20 minutes to reach the hotel. When I arrived, the lady carelessly said, you have to call us... (How will I call you if I don't have a local phone number?) ... Second, I asked them immediately to arrange for the shuttle bus to go back to the airport tomorrow, but she said there is no shuttle service during the weekend... Only Taxi, and we can call Taxi for you. I said clearly: can I get a taxi at 3:00 am for my flight, she said yes no problem, that was at 11:00 AM. Then at 7:00 PM, I went to the front to confirm that the other lady also said yes, we can call a taxi for you at 3:00 AM. And now guess what, at 3:00 AM I went to the front desk to get a taxi, but the gentleman said, no taxi at 3:00 am you have to book it earlier... Towels were very old and not clean enough to be used.. No slippers in the bathroom. They mentioned they have snacks available on the weekend. When I asked about it, the front desk said not available today. Such a terrible experience for the first time in my entire life"

"Dear Hotels Management, I am writing to formally complain about an error with my recent stay on 17/01/26. I specifically booked and paid for a room with breakfast included, as confirmed in my booking confirmation, Itinerary number: 72070141792555. However, upon arrival/at the restaurant, I was informed that my rate did not include breakfast. This is a clear failure to deliver the service I paid for. I expect to be refunded the cost of the breakfast portion of my booking, or a commensurate compensation for the inconvenience. Please resolve this matter promptly. I look forward to your reply. Sincerely, Khaled Braktia Booking Reference: khaled0775@gmail.com "