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Reviews of Clarion Pointe Marshall

2.5 out of 5
Clarion Pointe Marshall
5301 East End Boulevard South, Marshall, TX

Reviews

9.2

Wonderful

Rating 10 - Excellent. 169 out of 250 reviews" "
Rating 8 - Good. 59 out of 250 reviews" "
Rating 6 - Okay. 12 out of 250 reviews" "
Rating 4 - Poor. 4 out of 250 reviews" "
Rating 2 - Terrible. 6 out of 250 reviews" "

9.2/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

4/10 Poor

Gaudet

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The smell in this hotel is horrid, no elevator to second floor where all the double bed rooms are so you have to haul your luggage up the stairs. The room's A/C was not working and smelled weird. The entire place seemed sketchy.
Stayed 1 night in May 2024
Response from Teryn Golden on 23 May 2024
I am sorry that you did not have the best experience at our hotel. Your complaints have been addressed with our management team and will be looked into.

10/10 Excellent

Lauren, Flower mound

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean. Newly remodeled. Friendly staff. Great restaurant with great bar. Nice outdoor seating area. Pet friendly. Excellent rates. Couldn’t be happier
Stayed 3 nights in May 2024
Response from Teryn Golden on 14 May 2024
Thank you for your many compliments! Our staff works very hard in order to provide you with the best experience possible. We look forward to seeing you again the next time you are in the area!

10/10 Excellent

Ray

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds are comfy. Clean. Only 1 night, but all was perfect
Stayed 1 night in May 2024
Response from Teryn Golden on 14 May 2024
Thank you for your valuable feedback. We are so glad that we were able to exceed your expectations!

10/10 Excellent

Tamara

Stayed 2 nights in Mar 2024
Response from Teryn Golden on 13 May 2024
Thank you for your excellent review. We look forward to hosting your next stay to Marshall.

10/10 Excellent

Collin Joe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy on off access. Friendly people. Clean rooms !
Stayed 1 night in May 2024
Response from Teryn Golden on 6 May 2024
Thank you for completing our survey. We are overjoyed to see that you had the best stay with us! We look forward to hosting your next stay in Marshall.

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stopped in the middle of a huge thunderstorm while on a bike trip. Staff worked to prepare a room for early check in since i was cold and wet. Beautiful room! Lovely property. Highly recommend. A
Stayed 1 night in Apr 2024
Response from Teryn Golden on 3 May 2024
Thank you for such an outstanding review! I'm so glad that our staff was so accommodating to you! Should you ever find yourself in the area, we hope you will stop by!

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Teryn Golden on 2 May 2024
Thank you for your valuable feedback.

10/10 Excellent

William, Laurel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property
Stayed 1 night in Apr 2024
Response from Teryn Golden on 25 Apr 2024
Thank you for your kind words! We appreciate you taking the time to complete our survey and look forward to seeing you again the next time you are in the area!

10/10 Excellent

C

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place I’ve stayed in a while
Stayed 2 nights in Apr 2024

4/10 Poor

Jennifer

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Poorly renovated. Stale, humid and musty. (Note: it IS raining but unlikely the only issue.) No elevator. Side corridors leading to stairs are long and narrow. Quite a tough walk for anyone in poor health. Some stairwells Very isolated and poorly lit. Surfaces in room appeared clean but carpet was smelly. Cheap beds. Decent quality shampoo and conditioner. Front desk team was kind and professional. We did not eat, but it appeared that the hotel menu had a good variety of items available.
Stayed 1 night in Apr 2024

10/10 Excellent

Nimish

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast and easy checkin.
Stayed 1 night in Apr 2024

2/10 Terrible

Jerrett

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Lobby was fine hallway was dirty some carpet torn up and duck taped down all of the doors where dirty room was ok with the exception of it looked like someone was scalped in the tub with all the hair stuck to the shower.
Stayed 1 night in Apr 2024

10/10 Excellent

Mironda

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Worth the stay.
Stayed 2 nights in Mar 2024

8/10 Good

Mendy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Construction in front of entrance.
Stayed 1 night in Apr 2024

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
recently remolded, looks like new. Comfortable. Like the texas waffle breakfast.
Stayed 2 nights in Mar 2024

8/10 Good

Charles

Travelled with family
Liked: Staff & service
Erin did a great job at the bar and restaurant
Stayed 1 night in Mar 2024

10/10 Excellent

Kisma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

6/10 Okay

Eva

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone in the hotel was nice
Stayed 2 nights in Mar 2024

8/10 Good

Greg, Sherwood Park

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just staying the one night...hotel had good reviews online...it is clean and satisfactory.
Stayed 1 night in Mar 2024

10/10 Excellent

Kim

Travelled with partner
Liked: Amenities
Very nice room for the price. Staff were very friendly!!
Stayed 1 night in Mar 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly service. Clean hotel. Great value.
Stayed 1 night in Feb 2024

10/10 Excellent

Pamela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They had a restaurant at the property and we would have eaten there for dinner but they had to turn the water off because of a leak in one of the rooms so we just went out instead. Otherwise it was a good experience at this hotel. Will book again.
Stayed 1 night in Feb 2024

6/10 Okay

Lisa

Liked: Staff & service
Disliked: Property conditions & facilities
The staff is the best asset in this hotel. Needs major updates. The bathroom the tub coating was peeling. The vinyl flooring was coming up in places. Move the smoking area. It’s not a good experience to have to walk into smoke when entering or exiting.
Stayed 1 night in Feb 2024

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was pleasantly surprised. Tried to stay here several years ago but left do to room condition and cigarette smoking. Decided to give hotel a try and it has been thoughtfully remodeled and the staff was helpful, polite and efficient. Room was clean, quiet, comfortable with everything you need. Breakfast was great. Ignore the construction out front. The few seconds of construction hassle is worth the effort. Single female traveling alone and felt safe. Will stay again.

8/10 Good

Tod

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

Xavier

Travelled with family, Business traveller
Liked: Property conditions & facilities
Good condition.
Stayed 1 night in Jan 2024

2/10 Terrible

Kenneth, Fort Smith

I had prepaid 2/3 months prior however when I get to the property Expedia had not made any reservation for me. This resulted in a nightmare situation with the front desk and Expedia agent. I will not likely use Expedia again! Very disappointing!
Stayed 1 night in Jan 2024

10/10 Excellent

Nicholas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Clarion pointe Marshall on 10 Jan 2024
Thank you

10/10 Excellent

Hershell

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Clarion pointe Marshall on 10 Jan 2024
Thank you for your valuable feedback

10/10 Excellent

R B

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Marshall Getaway
Very comfortable bed and clean room, very friendly staff.
Stayed 1 night in Dec 2023
Response from Clarion pointe Marshall on 10 Jan 2024
Thank you for your valuable feedback

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Value
Stayed 1 night in Dec 2023
Response from Clarion pointe Marshall on 10 Jan 2024
Thank you, we are glad you enjoyed your stay and felt it was worth it

10/10 Excellent

kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place to stay! After a long drive from Indiana, they were fantastic. Great check in, beautiful room, great staff, and great food. Thank you for a relaxing stay. We will see you next time through.
Stayed 1 night in Jan 2024
Response from Clarion pointe Marshall on 10 Jan 2024
Thank you, we are glad you enjoyed your stay and services provided by our staff

10/10 Excellent

Alaeh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Clarion pointe Marshall on 10 Jan 2024
Thank you for your valuable feedback

10/10 Excellent

Wesley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Clarion pointe Marshall on 10 Jan 2024
Thank you for your valuable feedback

10/10 Excellent

charelle

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Clarion pointe Marshall on 10 Jan 2024
Thank you for your valuable feedback

8/10 Good

Heather

Liked: Cleanliness, staff & service
This was good for a one night stay on a road trip. Room was clean and the price was right. Lots of restaurants close, but on a busy road so not really walkable.
Stayed 1 night in Dec 2023
Response from Clarion pointe Marshall on 10 Jan 2024
Thank you for your valuable feedback

8/10 Good

Marie

Business traveller, Travelled with partner
Stayed 1 night in Dec 2023

10/10 Excellent

Naomi

Stayed 2 nights in Dec 2023

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Clarion pointe Marshall on 10 Jan 2024
Thank you for your valuable feedback

8/10 Good

Andrea D.

Liked: Amenities, property conditions & facilities
Found the property to be very clean. Breakfast could have been a little better, eggs and sausage were cold due to staff forgetting to turn on the heating dishes, but really not that much of a problem. Had a microwave there so we just heated ourselves. For the money felt Blessed in all aspects. Great place would definitely come back.
Stayed 1 night in Dec 2023
Response from Clarion pointe Marshall on 10 Jan 2024
Thank you for your valuable feedback, we are glad you loved the food and services provided by our professional staff

10/10 Excellent

Cherie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Stayed 1 night in Dec 2023
Response from Clarion pointe Marshall on 10 Jan 2024
Thank you for your valuable feedback

8/10 Good

Brian

Stayed 1 night in Dec 2023
Response from Clarion pointe Marshall on 28 Jan 2024
Thank you for your valuable feedback

10/10 Excellent

Peggy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Clarion pointe Marshall on 10 Jan 2024
Thank you for your valuable feedback

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Marshall stay
It was great. Nice and comfortable. Good price and location.
Stayed 1 night in Dec 2023
Response from Clarion pointe Marshall on 23 Dec 2023
Thank you for your valuable feedback. We're glad you enjoyed your stay.

8/10 Good

Charles, Sparta

Stayed 1 night in Dec 2023
Response from Clarion pointe Marshall on 28 Jan 2024
Thank you for your valuable feedback

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Clarion pointe Marshall on 23 Dec 2023
Thank you for your valuable feedback.

10/10 Excellent

Megan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, especially for the price.
Stayed 1 night in Dec 2023
Response from Clarion pointe Marshall on 23 Dec 2023
We are grateful for your feedback. We're happy to hear you had a good time while here.

8/10 Good

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Clarion pointe Marshall on 23 Dec 2023
Thank you for your valuable feedback.