Mascarell Hotels

"Super modern room looks like hotel recently renovated top to bottom. Friendly staff and all round great hotel. Would stay again"

"Lovely hotel. "

"Upon arrival we discovered that the room we had been given was wheelchair accessible. The problem was that our bathroom floor became completely wet when we showered and there was no cabinet or shelving to store any of our soaps shampoos etc. We also had rented the room because of the washer but there was no drying rack or place to hang clothes to dry or hair dryer. I did contact the office the next morning and asked for those things as well as additional towels which they delivered everything very quickly. They did offer to give us a different room which we declined since we had already unpacked and settled in. The additional towels helped us come up w a solution to deal w the bathroom situation so we didn't want to waste time moving. We also discovered that our coffee maker would not work during the stay and they did bring us another. Overall, even w those inconveniences the staff was very helpful and responsive. The location was perfect for us while we visited our daughter. "

"It was great to use the gym at this hotel. A bit cold in winter to use the pool, but good to see that it was available to use."

"The staff were great. Very helpful and informative."

"The staff was great and the place is nice and in great location."

"Receptionist ignored us for 11 minutes on arrival, choosing to type things first. Aircon was on hot mode only, we told them but they did nothing so we had an awful night. We left after one night and were not offered a refund. Bed and pillows were awful. Bathroom shower didn’t work."

"Room was clean and spacious with a well-equipped kitchen. Great central location in the city. Check-in was a bit confusing but staff were very helpful to resolve it. "

"NH Castellon Mindoro hotel is centrally located with restaurants and shops near by. The staff were friendly and helpful and the hotel was clean. I would definitely recommend this hotel."