Masserano Holidays

Hotel was beautiful and extremely friendly staff . We met the owner Max, and special thanks to Cecilia who looked after us so well . Amazing breakfast , with lots of variety

The hotel was under renovation when we visited. It was very much overpriced for what it was. Breakfast was nice with a good range of options.

The Hotel is in a beautiful location and first impressions are superb. There is a small plaque suggesting that’s it’s a boutique hotel where I would rate it less so. It lacks such detail and finesse. Our family room for four was inadequate in terms of a small sofa bed. They should have family suites. The staff are all happy yet they could do with more training and again finesse on the personal service side - particularly at the restaurant where we felt ignored at times. The younger staff being better than those above them. The reception staff were great. The restaurant has a limited menu and is expensive, so most opt for the cheaper yet delicious pizzas. No pasta or salad to choose from and the other dishes are very small. There is no real, cozy/elegant/boutique bar area, just one that is an unmanned, used to service the restaurant. Breakfast is amazing but again, the breakfast area could be so much more homely and elegant - airing boutique. There is a shuttle to town but nothing late so you have to get a taxi back which isn’t easy or great. I would try another hotel in the same area again first but would definitely go back. It would be great to see these improvements to give it a higher rate and review.

We really enjoyed this hotel. It's not in the center of town but easily walkable. especially along the lake. I really liked the walking trail to the lake and the bike path to the lake. The staff were always helpful and available. Loved the pool and the poolside service with tasty and reasonable snacks. Breakfast was good! I had a spa treatment that was excellent. This has been a hot summer and the AC worked well. I would stay here again for my next trip to Lake Garda.