Matraszentimre Holidays

I don't think the rating for this hotel is accurate. Just because you have a great time in Budapest doesn't mean your stay at this property was wonderful. While the hotel itself is beautiful, they lack the customer service expected from such a highly-rated establishment. The manager is to blame for hiring a staff that doesn't possess the sophistication needed to deal with customers from around the world. When I first arrived, I knew I was early for my check-in and expected to drop off my luggage and come back later. However, as soon as I reached the front desk, the agent checked my credentials, stepped away from the desk, and told me to leave and return at the correct time. I found this interaction to be quite insulting. Upon finally checking in, I noticed there was no iron in my room, so I called the front desk to request one. The person I spoke to informed me that they didn't have any available. When I asked if there was a service for pressing my shirts, he giggled and said no. He then mentioned he would get one to me when it became available but added, "I have no idea when that will be. What do you want from me? We don’t have any." The following morning, I decided to have breakfast at the hotel. When I informed the hostess that I had not paid for the breakfast package and asked if I could charge it to my room, she returned while I was getting a glass of orange juice and asked me to put everything down and sign a piece of paper before proceeding. Overall, this place is okay

A lovely hotel, very central and great staff.

Rooms are clean, spacious with good a/c. Nice walkable location to various sights and to metro line 2. All staff are pleasant and helpful. Would definitely stay again and we highly recommend the hotel.

The team at reception were really helpful and provided lots of recommendations for good restaurants and bars.

The staff was very accommodating. Location was great.