Matsukawa Hotels

"I'm sorry to say that this experience was not at all what we expected. The lobby is beautiful, however the rooms show signs of significant deterioration (water damage). The bathrooms are old and use water from the hotspring - though commendable from an eco perspective this means smelly showers (sulfur) which is an unpleasant experience. The staff were very kind, however training needs improvement as the service was disjointed and awkward. Last but not least our "balcony" room overlooked the roadway and several dilapidated buildings used for staff parking. I can deeply appreciate the historical significance of the location, however the facilities are not worth the price and require significant investment to bring them up to standard. "

"The Taoya Hotel is exceptional. After hiking the Nakasendo trail, we enjoyed a spectacular Japanese and Western buffet. There was sake, beer, and wine included. After dinner we soaked in the onsen and relaxed our tired muscles. The onsen had a cherry blossom tree in full bloom for us to view. You should definitely go there."

"What a great find! Everything was outstanding: from check in to check out: super friendly and helpful staff, spotless place, very well organised, great food, plentiful breakfast,… I wish I had booked for an extra night. The whole family loved it!"

"Breakfast was delightful. "

"Clean and convenient"

"Our experience with this hotel was overall good! Staff was kind and friendly, facilities were a little dated and the lighting inside the room needs updating, pure white light is not the most pleasant, however the traditional Japanese bedroom experience was very cool! Breakfast was also awesome! That alone made this experience super cool!"

"We were warmly welcomed, our room was spotless, and wonderfully traditional. Our kaiseki dinner was delicious and the private yuzu infused onsen was other worldly. Thank you for having us!"

"The room is clean and comfortable "

"super good"