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Reviews of Château de Mazan, Best Western Premier Collection

4 out of 5
Château de Mazan, Best Western Premier Collection
Place Napoleon, Mazan, Vaucluse

Reviews

8.6

Excellent

Rating 10 - Excellent. 56 out of 119 reviews" "
Rating 8 - Good. 42 out of 119 reviews" "
Rating 6 - Okay. 12 out of 119 reviews" "
Rating 4 - Poor. 9 out of 119 reviews" "
Rating 2 - Terrible. 0 out of 119 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Charlie

Liked: Cleanliness
Stayed 3 nights in Sep 2023

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This historic Château has undergone major renovation, and the designer did a phenomenal job! Everything was sparkling and amazingly tastefully decorated. The outdoor space was also redesigned and is just so peaceful! The staff is extremely attentive. Breakfast was wonderful, and the chef prepared a very creative, delicious dinner, allof it served in this stunning setting.
Stayed 3 nights in Aug 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Raymond J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Marquee de Sade would approve
A very comfortable hotel with lots of old world charm yet up to date conveniences. The pools are is great and the on site secure parking a bonus. As the former home of the Marquee de Sade, the current operators have managed to meld old & new tastefully
Stayed 3 nights in Jun 2023

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everyone was welcoming and friendly- we loved the beautiful Chateau and gardens.
Stayed 2 nights in Apr 2023

10/10 Excellent

NATHALIE

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was beautiful and the amenities were plentiful. The breakfast each morning was delightful. The grounds were amazing. The courtyard area just outside the entrance was a peaceful setting with running fountain in the background. The pool downstairs was refreshing and there we leaned to play pétanque. Staff spoke a bit of English, some more than others, and they were all so very friendly. We even delighted in conversation with some of the friendly international guests. There’s a working garden that the chef came down to cut fresh herbs for his delicious meals.
Stayed 3 nights in Jul 2022

10/10 Excellent

Jessica

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is downright STUNNING. The staff is amazing, helpful, and so nice. I wish we would have had more time there, but we were on a crazy schedule. We will be back again!
Stayed 2 nights in Jul 2022

8/10 Good

Kwong

Liked: Cleanliness, staff & service
Avg.not too bad
Stayed 2 nights in Jul 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Ok hotel but amazing restaurant
Pretty chateau but the best part about it is the dinner. The hotel gourmet restaurant was rewarded a michelin star but unfortunately was closed. However this alternative restaurant served the most amazing meal of our trip. We stayed at 6 hotels in our week trip and this is by far the best dinner we ever had. It even beat Monaco's Hermitage hotel Michelin star restaurant. You cannot give the dinner a miss. The server, a blonde man was also wonderful. He was very hardworking and attentive. Overall great service from him. Kudos to him for making the experience wonderful
Stayed 1 night in Sep 2021
Response from La Direction on 17 Sept 2021
Dear Francisco, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 04 90 69 62 61. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Jeremie Achiardy Directeur Chateau de Mazan, BW Premier Collection

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is amazing as the location and the food.we had a small problem.with the AC but it was taken care of. I definitely recommend the hotel
Stayed 5 nights in Jun 2021
Response from AP on 3 Jul 2021
Dear Guests, Thank you for completing the survey regarding your recent stay at our property. We really appreciate your nice comment regarding our staff and the food. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Alexandra Bottollier-curtet Directrice Commerciale / Director of Sales Chateau de Mazan, BW Premier Collection

8/10 Good

eric

Liked: Cleanliness, staff & service
Bien et propre et bon personnel
Stayed 5 nights in Jun 2021
Response from Le Château de Mazan on 27 Jun 2021
Bonjour, nous souhaitons vous remercier de votre commentaire, nous espérons vous revoir prochainement au Château de Mazan, Cordialement, l'Equipe du Château de Mazan

6/10 Okay

Adriana, Netherlands

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
It is a pretty property, a beautiful castle. Nice looking gardens and pool.
Stayed 3 nights in Jul 2020
Response from Alexandra on 28 Jul 2020
Thank you for your comment.

4/10 Poor

Verified traveller

Liked: Staff & service
Stayed 2 nights in Jul 2020
Response from Alexandra on 28 Jul 2020
Thank you for your comment.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 2 nights in Aug 2019

10/10 Excellent

Brian W

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

8/10 Good

Carol

Charming historic hotel in quiet town of Mazan
The property was beautiful but we had a bit of surprise when shown our room. There was only a bathtub NO shower. My 6’4” husband was challenged to keep the water contained inside the bathtub! Otherwise it was great! Good food, clean, good location.
Stayed 2 nights in Aug 2018

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Interesting property and a great place to stay
The hotel had great character. From the front, it blended in with the other buildings along the narrow street but once inside the pool and garden area made it feel like you were away from everything. The room was large, clean and comfortable though the bed could have been a little softer for my taste. Our only negative was a fire alarm at 0400 that turned out to be a false alarm; not the wake-up call we were wanting! :) The artwork and feel of the entire property was very different from the norm and made for a great stay.
Stayed 1 night in Jul 2018

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place in Mazan
Good restaurant / fantastic pool. Rooms need a little freshening up
Stayed 3 nights in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charismatic hotel with excellent facilities, very fine cuisine and good wine cellar.
Stayed 1 night in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely gem in Mazan Tastefully and comfortably decorated and nice lay out View of church bell from room Staff was very personal and attentive Gardens and outdoor seating a plus Spacious by standards
Stayed 2 nights in Apr 2018

8/10 Good

Todd, Florida

Liked: Staff & service, room comfort
Lovely place in a lovely village
Staff is great. Restaurant is superb but don't expect local. Haute plus. Great boulangerie for super croissant and breads in town. Very nice local bars in town for coffee in the morning or a libation anytime. For coffee in the morning or a libation anytime. Double check any tourist advice. Advice can be out of touch missing better options. Reason for the demerits in the rating is mold or mildew around the tub or Jacuzzi. Big surprise. Even on the off chance it wasn't mildew I can't imagine why management would leave anything black and nasty looking on the tub caulking
Stayed 2 nights in Sep 2017

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wort the stop
Very nice. Old world but comfortable. Epic restaurant, momorable dinner
Stayed 2 nights in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Good Hotel for Provence
We stayed at this hotel during our vacation in Provence. It is a great place to travel around the region.

10/10 Excellent

Beatrice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel!

8/10 Good

Leonardo, Rio de Janeiro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay with great staff
Very friendly staff. They made us feel welcome. Reception person very active and helpful - great English. Nice and comfortable stay. Free parking. Per friendly

8/10 Good

Dana, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We spent 3 nights at Chateau de Mazan. Loved the history of the hotel! Rooms were clean, beds comfortable and walking distance to everything in Mazan.

10/10 Excellent

Rositsa, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!
Everything was perfect! The room was beautiful, the bed was comfortable, the food was delicious, the garden is very pretty, the staff were really nice and polite... I would love to come back!

8/10 Good

Thomas, Manhattan Beach. Ca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A gem in Provence
fabulous historic boutique hotel. Incredible grounds lovely pool. The food is spectacular. An incredible eclectic property with great service. We loved it. wish we had stayed longer

8/10 Good

Sabine

Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

christophe, Cairo

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Mixed experience in a Marquis de Sade's mansion
The mansion is great and well decorated. The garden is very pleasant and the swimming pool a relief. The personnel is very friendly and always willing to help. On the minus side: the filling of the pillows that is definitely below standard for such a place: it spoiled a lot... they should be changed. No way also to take a shower as there is no shower head hanger. One of the two managers is stuck up and unfriendly, which is also substandard for such a hotel category. So, a bit overpriced, especially the restaurant; room for improvement.

8/10 Good

Emmanuel, Canberra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice feel
Lovely Chateau feel, lovely gardens, the pool was very welcoming. We had dinner at the restaurant in the hotel the ambiance was great as was the service and the cold tomato compote was delicious, the fish for my main meal was very average as was my husbands steak dish. The room was very clean and had a nice feel, the toilet set was loose and the sink was blocked and the way the TV was placed was very hard to see and no desk for a computer. A short walk to town for a coffee and croissant.

8/10 Good

Gaynor, manchester

Liked: Cleanliness, staff & service, property conditions & facilities
Quirky place
Great place to stay when travelling. The staff were very nice but the food a bit overated

8/10 Good

N, Norway

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service
Happy to stay in a Chateu. Breakfast too expensive. Better to go to a Boulangerie :)

10/10 Excellent

Derek, Stotfold, Beds.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Provancal Jewel
We spent a wonderful three days here. Nothing was too much trouble for the delightful staff - even arriving back at 2.00a.m. after a performance in Orange. We look forward to our next visit to this comfortable, friendly and well-run hotel in a beautiful setting

10/10 Excellent

jesse, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
beautiful family run hotel
Charming hotel in the old part of Mazan. Very friendly, clean and well maintained. The restaurant was very good, and the pool was lovely. Would definitely stay there again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Intimate and convienient for a short stay.
Great food and excellent service.

8/10 Good

Vickim, Taplow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, eclectic style.
We had a small but very clean room. Note, it had a bath, no shower . We were unable to book in an evening meal for the two nights we stayed there as they were fully booked, tip, book in advance. One of the nights we stayed (Monday) all the restaurants in the village of Mazan were closed. We did have a wonderful meal in Carpentras, but it involved a drive. We did however love the hotel, it was peaceful, and had a simple pool in the fabulous garden. The staff were all very pleasant and helpful, but unobtrusive.

6/10 Okay

Greg, New York City

Château de Mazan-Hotel in small Provence village.
We stayed four nights at the Château de Mazan early June. This is the good place to appreciate all the wonders that Provence has to offer! The Chateau is attractive from the outside and not really nice from inside. The building needs renovation. The size of the room is standard and had TV and Free Wi-Fi. The furniture in the room, like the furniture in the Chateau are old, not the first freshness. The size of the bed is not even Queen. In the shower, there is no shelf to place soap or shampoo while you are taking shower. You have to place all accessories to the floor. The Chateau has parking for cars. Breakfast buffet is 17 Euros per person for eggs, cold cuts, cheese, jam, croissants, bread, and cereal. Dinner at the hotel is formal, the menu is limited. There are no better restaurants in the area, although not in Mazan and you definitely need a car if you are staying here. The food in the restaurant was OK, but in my opinion is overpriced. We dined there one evening.

8/10 Good

Donna, Silicon Valley CA

Liked: Staff & service
Historical hotel but not worth the money
We booked a junior ste. The overall impression was SHABBY...loose tiles on floor- furniture was beyond antique....Bathroom was modern. Our Dinner was wonderful but as in most of Europe smoking is permitted outdoors. We had no control over the people at nearby tables who choose to smoke. Breakfast is not incl...and not worth 17 Euros per person.

8/10 Good

Gemma, Brussels, BE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Château de Mazan - Beautiful place!
Our experience in this hotel was a positive one. Beautiful building, garden and swimming pool. We stayed at a Charme room that was simple but tastefully decorated. However we were on the 2nd floor over the kitchen and it was noisy. Another weak point is the breakfast: their buffet does not offer a wide selection of food and it is exactly the same every day. We found that 17EUR per person is definitely too expensive for what they offer. If you can hold your morning hunger, do get out of Mazan for breakfast. Their restaurant in the evening is pretty good and reasonably priced for the kind of gastronomical experience they offer.

8/10 Good

Patricia

Stayed 2 nights in Sep 2023

10/10 Excellent

Julia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet hotel, super friendly staff
Stayed 4 nights in Sep 2023

10/10 Excellent

Karine

Stayed 1 night in Aug 2023

8/10 Good

Fulvio Maria

Liked: Staff & service
Nice hotel nestled in the centre of Provence
Stayed 2 nights in Aug 2023

4/10 Poor

Cyril

Liked: Cleanliness, property conditions & facilities, room comfort
N’en vaut pas la peine
C est un lieu de passage et non de séjour, en effet beaucoup de familles avec des enfants en bas âges et il est impossible de s’y reposer, la piscine manque d’espace et vous ne trouverez pas toujours de place sur les transats. Le prix des consommations est exorbitant. Nous avons été très déçus de ce séjour.
Stayed 1 night in Jul 2023

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

8/10 Good

Jean-Luc

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bel Hotel dans un petit coin de paradis
Stayed 1 night in Jun 2023

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magnifique hôtel avec super accueil
Un magnifique hôtel avec un joli jardin et piscine. Le personnel était très accueillant et sympathique, et se sont souciés du moindre détail. La cuisine pour le était une vraie expérience culinaire. Je recommande vivement cet hôtel.
Stayed 1 night in Jun 2023