2/10 Terrible
Catherine J.
5 Mar 2024
WARNING. WE WERE ROBBED AT THIS LOCATION
My friend and I ( two seniors) had booked for a month as my friends husband had just passed away and she needed an emotional uplift. Two weeks into our stay, we were robbed. They broke into the window and went through all our things and broke into the safe and stole all our money. The camera outside did not capture them climbing up the wall to disable the camera according to the owner. We believe the camera never worked to begin with and it was just a deterrent. The owner could not provide footage for us to give to police. The police informed us it was an inside job as the keys for the building were just changed two weeks prior. When we inquired about the person whom cleans the outer perimeter a few times per week, the owner did not know anything about this person. We contact VRBO and they informed us that the owner could give us a full refund given the circumstances. We now have not only been violated and have no money. We need to pay for our new flights home and stay in a hotel for 4 nights as it was carnival time in Mazatlán and we could not get a flight out. The owner did pay for the first night at the hotel and call the police for us. When requesting a full refund to help cover all our losses, the owner turned the situation around like they were the ones victimized as they now will have to pay for bars on the windows and door and could not give us a full refund.
Catherine J.
Stayed 28 nights in Jan 2024