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Reviews of Best Western Plus McAllen Airport Hotel

2.5 out of 5
Best Western Plus McAllen Airport Hotel
1500 Wichita Ave, McAllen, TX

Reviews

9.0

Wonderful

Rating 10 - Excellent. 680 out of 1004 reviews" "
Rating 8 - Good. 220 out of 1004 reviews" "
Rating 6 - Okay. 53 out of 1004 reviews" "
Rating 4 - Poor. 21 out of 1004 reviews" "
Rating 2 - Terrible. 30 out of 1004 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Miriam

Travelled with partner
Liked: Cleanliness, staff & service, amenities
It was clean and all but the room was hot even with the air conditioner on and the refrigerator didn’t work.
Stayed 1 night in May 2024

6/10 Okay

Adalgisa, Dallas

Stayed 1 night in Apr 2024

10/10 Excellent

Jono

Stayed 1 night in Apr 2024

10/10 Excellent

JAMES

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent customer service
Stayed 1 night in Mar 2024
Response from front desk manager on 16 Apr 2024
Hi James thank you for staying at Best Western Plus. I'm glad you had a nice stay.

10/10 Excellent

Steven

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located near airport. Mall nearby
Stayed 1 night in Mar 2024

8/10 Good

Carlos Fernando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hair dryer did not work
Stayed 1 night in Mar 2024

10/10 Excellent

Mariaelena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best I really appreciate your service Best Western Plus and keep safe my niece . Thank you so much .
Stayed 1 night in Mar 2024

2/10 Terrible

Saul

Stayed 1 night in Mar 2024
Response from front desk manager on 16 Apr 2024
Hello Saul please give us your feedback.

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, was clean. Breakfast was good and served early enough for my needs on a Sunday. Pleasant staff at the front desk.
Stayed 1 night in Mar 2024

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
very conveniently located. friendly staff
Stayed 3 nights in Feb 2024

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My daughter had a high school powerlifting meet 10 minutes to the arena, so it was convenient for me as a parent and the school to travel. It was an easy check in even coming in late and the breakfast in the morning was good and definitely helped for our athletes before the meet.
Stayed 1 night in Feb 2024

10/10 Excellent

Lanette

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great with the property. My only complaint was, I paid for the room with a sofa and did not receive that room. Again, the room was nice, everything else was great just didn’t get the room I paid for.
Stayed 1 night in Feb 2024

8/10 Good

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Good place!
Stayed 1 night in Feb 2024

10/10 Excellent

MARVIN

Liked: Cleanliness, staff & service, property conditions & facilities
Hot coffee all night.
Stayed 1 night in Feb 2024

10/10 Excellent

Lanette

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are nice, clean, and the staff are friendly. My experience at this hotel has been great.
Stayed 1 night in Feb 2024

10/10 Excellent

hidalia

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
i like that is walking distance from airport and shopping mall
Stayed 1 night in Feb 2024

8/10 Good

Ricardo, irving

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Vanessa K

Stayed 3 nights in Jan 2024

8/10 Good

Lamona

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from front desk manager on 9 Feb 2024
Hello Lamona, How as your stay? We hope to see you again.

10/10 Excellent

peter

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything easy!!
Stayed 1 night in Jan 2024
Response from front desk manager on 9 Feb 2024
Hello Peter, thank you for your ratings.

6/10 Okay

Erbin

Stayed 1 night in Jan 2024

10/10 Excellent

Robin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Much more than expected. Perfect for flying out of McAllen! Mall next door also. Staff awesome. Extremely nice rooms and hotel. Much cleaner and newer than most airport hotels!
Stayed 1 night in Jan 2024

6/10 Okay

Andy

Stayed 1 night in Jan 2024

10/10 Excellent

abby

Stayed 1 night in Jan 2024
Response from front desk on 9 Feb 2024
Thank you for your ratings Abby.

8/10 Good

Lucy

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
This is my third time staying here and I like it so far. Every time I get the same reliable service although this time the sheets were not clean, there were some blood stains on the sheets and I was not happy about this. Please make sure the cleaning staff double check the bedding.
Stayed 1 night in Jan 2024

8/10 Good

Isela

Stayed 1 night in Jan 2024

10/10 Excellent

Marcela

Stayed 1 night in Dec 2023

8/10 Good

Jill

Stayed 1 night in Dec 2023

10/10 Excellent

sammy

Stayed 1 night in Dec 2023

10/10 Excellent

Francisco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice
Stayed 1 night in Dec 2023

8/10 Good

Lorenzo

Liked: Cleanliness, staff & service, amenities
the elevators are in bad condition... feels like a old hotel
Stayed 1 night in Dec 2023
Response from front desk manager on 20 Dec 2023
Hello Lorenzo, thank you for your feedback. I apologize for just having 1 elevator. We are working on getting the 2nd one up and running. Again, I apologize.

10/10 Excellent

Sonia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and very efficient staff!!
Stayed 1 night in Dec 2023

10/10 Excellent

Lanette

Stayed 1 night in Dec 2023

6/10 Okay

ARMANDO

Stayed 1 night in Dec 2023
Response from front desk manager on 20 Dec 2023
Hello Armando, We would like to hear more about your stay.

10/10 Excellent

Samantha

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was extremely clean. staff was friendly. Fee for pet was reasonably priced.
Stayed 1 night in Dec 2023
Response from front desk manager on 20 Dec 2023
Hello Samantha, I'm glad you had a great stay. We hope to see you again.

10/10 Excellent

Sang Wook

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from front desk manager on 20 Dec 2023
Thank you Sang, We hope to see you again.

8/10 Good

Esmeralda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Dec 2023
Response from front desk manager on 20 Dec 2023
Hello Esmeralda, thank you. We hope to see you again.

10/10 Excellent

Samuel

Stayed 1 night in Nov 2023

10/10 Excellent

NOEL, SAN ANTONIO

Stayed 1 night in Nov 2023
Response from front desk manager on 20 Dec 2023
Hello Noel, thank you for your ratings. We hope to see you again.

10/10 Excellent

Claudia

Travelled with family
I like everything.
Stayed 1 night in Nov 2023
Response from front desk manager on 20 Dec 2023
Hello Claudia thank you for choosing Best Western Plus, We hope to see you again.

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from front desk manager on 20 Dec 2023
Hello Elizabeth, thank you for ratings.

10/10 Excellent

Ixchel Abigail

Liked: Cleanliness, staff & service, property conditions & facilities
awesome
Stayed 1 night in Nov 2023
Response from front desk manager on 20 Dec 2023
Hello Ixchel, thank you for choosing Best Western Plus, We hope to see you again.

10/10 Excellent

Gilberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from front desk manager on 20 Dec 2023
Hello Gilberto, thank you for stay with us at Best Western Plus, We hope to see you again.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from front desk manager on 20 Dec 2023
Hello, than you for your ratings. We hope to see you again.

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from front desk manager on 20 Dec 2023
Hello, Sergio, thank you for choosing Best Western Plus, We hope to see you again.

10/10 Excellent

Eldon, STEINBACH

Liked: Staff & service, amenities, property conditions & facilities
The front desk staff were awesome to help out in what had become a difficult situation!
Stayed 1 night in Oct 2023
Response from front desk manager on 20 Dec 2023
Hello Eldon, thank you for recognizing our wonderful staff. We hope to see you again.

10/10 Excellent

Frank

Stayed 1 night in Oct 2023
Response from front desk manager on 20 Dec 2023
Hello Frank, thank you for choosing Best Western Plus as your home away of home.

10/10 Excellent

Imelda

Stayed 1 night in Oct 2023
Response from front desk manager on 20 Dec 2023
Hello Imelda, I hope to see you again.

10/10 Excellent

David H

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great experience!
Stayed 1 night in Oct 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome place I recommend 100^
Stayed 1 night in Sep 2023